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Optimum Overwatch

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LAST UPDATED: March 31st, 2022

Optimum Overwatch is a security system supplier providing equipment and monitoring plans to residents and businesses in Southern Colorado. It is an authorized dealer of alarm.com supplies and provides a professional install. 

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The Good

  • Plan Choices
  • Add-On Options
  • Contract Length

Plan Choices

Optimum Overwatch provides customers with a choice of three different base packages. Service cost starts at a monthly base of $19.99 and has optional add-ons based on a client’s needs. 

Optimum Overwatch’s website states what each package provides:

Interactive

  • Cancel/verify alarm
  • Images 
  • Remote arming and disarming
  • Sensor activity for 50 sensors
  • User code management

Interactive Automate

  • Cancel/verify alarm
  • Images 
  • Remote arming/disarming
  • Sensor activity monitoring for 50 sensors
  • Unexpected activity alerts
  • User Code Management
  • Audio integration
  • Garage door and gate control
  • Irrigation control
  • LiftMaster integration
  • Lights and thermostat bundle
  • Lights and locks
  • Thermostats
  • Severe weather alerts

Interactive Gold

  • Cancel/verify alarm
  • Images 
  • Remote arming/disarming
  • Sensor activity monitoring for 50 sensors
  • Unexpected activity alerts
  • User code management
  • 6-hour supervision
  • Audio integration
  • Garage door and gate control
  • Irrigation control
  • LiftMaster integration
  • Lights and locks
  • Thermostats
  • Weather to the panel and severe weather alerts

Add-On Options

Optimum Overwatch provides video plans that offer sharp, uploadable image monitoring with extra cameras. Other add-on options include a connected car app and the Flex IO Sensor which can monitor someone’s movements and can give caretakers peace of mind while watching over a loved one.

This sensor add-on and help simplify and automate daily routines, alert caregivers if there is an anomaly in behavior patterns, and provide monitoring of the property around a residence. For example, if you have a dog that gets loose, you get a notification instantly that your back fence was open. 

Contract Length

Optimum Overwatch offers a 24-month contract term. For the home security industry, this is average. 

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The Bad

  • Limited Service Area
  • Lack of Customer Reviews
  • Young Company
  • Lack of Crucial Information 

Limited Service Area

Optimum Overwatch is not available to everyone. The company only services residents and businesses in Southern Colorado.

Lack of Customer Reviews

Unfortunately, Optimum Overwatch has no reviews to be found, even on its social media page. This is likely because it is such a new company, but still, a disadvantage when comparing Optimum Overwatch to other companies.  

It is so important to have insight from previous customers and without any, we would recommend looking for another option. Consumers looking for home security should look for company reviews that report prompt and friendly customer service, trustworthiness, and very few false alarms. 

Young Company

Optimum Overwatch filed paperwork at the end of 2020 to incorporate but looks to have just opened its doors in 2021. It is new and does not have a credible reputation of longstanding reliable service. New companies that provide a service with contract terms are not recommended without five years of work history. Finding a company that has at least five years in business builds confidence for potential buyers. 

Lack of Crucial Information

Optimum Overwatch gives no information on its website about equipment costs, cancellation fees, moving fees, or equipment warranties. Not having this information readily accessible is a detriment because potential customers require these details to compare services.  

Optimum Overwatch has a relatively low monthly fee compared to other companies, but if the equipment is several hundreds of dollars, the low monthly fee is less valuable. 

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The Bottom Line

Optimum Overwatch has not been around long enough for us to recommend its services. There are very few critical details given on its website and no reviews to get a sense of its reputation.

We recommend home security seekers look for a company that has reliable customer service, is trustworthy, has many positive reviews, and simply provides what you are looking for. If you are going to trust a home security company and its employees with your family, possessions, and peace of mind, finding the right fit is important.

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