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Nortek Security

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LAST UPDATED: June 27th, 2019

Nortek Security & Control LLC is an industrial company that offers nationwide customers with air management, security, and technology products and services. Home security systems utilize radio frequency transmissions and passive infrared detection technologies. No pricing for home security products are listed on the company's website and the equipment is self installed by the customer. 24/7 professional monitoring is available from Alarm.com. Nortek equipment comes with a warranty for one year covering manufacturer defects.

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The Good

  • Mobile Remote System Access
  • One-Year Manufacturer Warranty
  • Personal Emergency Response System
  • Complete Home Automation Program
Nortek provides advance home security equipment for customers with an included manufacturer warranty on defects for one year on devices. The company offers a complete home automation program with remote access from Android compatible mobile devices. Indoor and outdoor video surveillance equipment helps customers keep track of all event activities while away from home. Personal Emergency Response Systems help customers access rapid response medical personnel. One glass break sensor can monitor multiple windows within a 12-foot radius and can be mounted to a wall or ceiling instead of directly on the window pane. Nortek also provides customers with home lighting solutions, garage door operators, driveway alert systems, and access control solutions. Video surveillance equipment allows customers to see what is happening at their residence from any remote location. Home energy costs are able to be controlled through smart thermostats.
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The Bad

  • Potential Undisclosed Upfront Costs
  • Undisclosed Contract Lengths
  • Complicated Installation Setup
  • Lack of Monthly Monitoring Information

The home security company does not disclose important information upfront on its corporate website about its products and services. There is no pricing information for equipment and customers are required to pay in full for equipment upfront. While product manuals state monitoring services are available for customers from Alarm.com, no information is provided regarding contract lengths or monthly monitoring rates. Customers may be subject to early termination fees for monitoring service agreements. There is no professional installation option for equipment. The DIY instruction manuals appear to require technical setup steps that may be difficult for some consumers. Customers are required to provide the company with advance written notice on home security equipment purchases. The company's product cancellation policy requires payment from customers for all costs and expenses incurred by the seller as well as a 10 percent additional charge on the total purchase price.

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The Bottom Line

Nortek provides nationwide customers with advanced home security technology solutions with 24/7 professional monitoring available from Alarm.com. The DIY-installed systems include complete home automation services, video surveillance technology, intrusion protection, and environmental protection features. Customers must pay upfront for equipment purchases and equipment installation can be difficult for some consumers.

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