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My Alarm Center

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6 User Reviews
LAST UPDATED: January 12th, 2021

My Alarm Center provides advanced home security solutions for customers across the United States. The company offers fire and flood protection, home automation, and medical emergency services for its customers. Monthly monitoring rates range from $19.99 to $49.99. However, the company does not disclose costs for home security equipment, professional installation charges, or service fees. My Alarm Center is a member of the National Burglar and Fire Alarm Association as well as numerous other state affiliations.

 

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The Good

  • Variety of Home Security and Home Automation Packages
  • Additional Alarm Monitoring Services
  • Security Camera Surveillance
  • No-Hassle Transfer Service

Variety of Home Security and Home Automation Packages

Powered by Alarm.com's professional monitoring, My Alarm Center provides homeowners with a variety of home security and smart home packages that can be catered to the customer's specific security needs:

Traditional Landline: $19.99+ per Month

  • 24/7 intrusion and fire monitoring
  • Local professional installation and five-star customer service
  • Yard/window signage and backup battery
  • Customer knowledge base

Basic Cellular: $29.99+ per Month

  • All features of the Traditional Landline alarm system plan
  • LTE cellular monitoring and z-wave technology

Cellular+: $39.99+ per Month

  • All features of the Basic Cellular plan
  • Mobile app and real-time alerts
  • Remote arm and disarm

Smart Home: $49.99+ per Month

  • All features of the Cellular+ plan
  • Home automation and home energy management integration

Smart Home + Video: $49.99+ per Month

  • All features of the Smart Home plan
  • Video analytics and video verification

The security company's home automation service allows customers to easily take control of every aspect of their home security and energy management:

  • Smart lighting and smart thermostat
  • Remote arm and disarm function
  • Keyless entry (smart lock)
  • Video doorbell camera
  • Two-way voice camera
  • HawkVision video services

Smart home customers can also set up their own custom rules and triggers and geo-location services.

Additional Alarm Monitoring Services

To fortify its home security system offering, My Alarm Center provides customers with additional monitoring services:

  • Fire and carbon monoxide detector
  • Flood sensor
  • Personal emergency and life safety
  • Video monitoring

Security Camera Surveillance

My Alarm Center provides state-of-the-art video monitoring that automatically detects potentially hazardous activity and reports to emergency personnel in real time. Video surveillance and professional monitoring is 24/7, meaning the second an alarm is triggered, a security specialist will be alerted right away to assess the threat. If the threat is valid, the specialist will contact the proper authorities to neutralize it. My Alarm Center's video alerts are smart, meaning they will learn to tell the difference between a pet and an actual intruder.

No-Hassle Transfer Service

If a homeowner wants to move to a new house, My Alarm Center provides a no-hassle transfer service to help move the security system to the new location. Homeowners could earn up to $200 in credit if they 1) transfer their security service through My Alarm Center and 2) if the new occupants of the home sign up for home security with the company. My Alarm Center can even integrate its monitoring services with existing systems.

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The Bad

  • Undisclosed Fees
  • Undisclosed Contract Length
  • Undisclosed Equipment Offering

Undisclosed Fees

Unfortunately, My Alarm Center does not disclose its installation, cancellation, or other fees associated with its security system. These fees are calculated based on the specific services offered and other system components; that said, if the company has standard fees that apply to all systems outside of its monthly monitoring fees, it makes no mention of them.

Undisclosed Contract Length

My Alarm Center does not mention the minimum contract requirements for use of its monitoring service and home security system. Companies typically require customers to agree to anywhere between one and five years of service, and will sometimes assign fees should the customer wish to discontinue services prior to the contract's expiration.

Undisclosed Equipment Offering

The company does not explicitly disclose the equipment, such as a door or window sensor, motion sensor, control panel, etc. Providing this information on the company website will empower customers to make a more informed decision.

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The Bottom Line

My Alarm Center has partnered with credible associations to provide home and business owners with affordable, high-quality home security. The company offers a variety of monitoring catered to all budgets, and home automation integration for customers ready to take their home security to the next level. Until the company can provide more information about its contracts, fees, and equipment, customers will have to rely on the verified My Alarm Center reviews (below).

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Star Rating

3.5

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6 Reviews

Review Breakdown

5 grade

33%

4 grade

33%

3 grade

0%

2 grade

17%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Bette

We had service through GSS in OKC,OK and they switched us to My Alarm. We have been very happy with the service. If our alarm goes off they are on the phone to us before we can even get to our phone.. We used to have ADT and they were horrible, they didn't even call for over 45 seconds,by then you could really be in trouble. Also the prices they charged were very high compared to other companies. We didn't have to pay any installation fees as we already had the equipment installed so we can't comment on those prices.

4 years ago

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Lewis Fishman Alpharetta, GA

I have been a customer of My Alarm Center for over 10 years. Earlier this year I had a completely new system installed. I shopped around and found pricing was competitive but their equipment and Labor warranty is one of the worst in the industry. I took a chance and signed a new agreement; guess what? One of my 2Gig access systems froze. I submitted an online request for service as well as called. I received an email advising me I would be called back shortly, but have yest to receive a response (six hours). I have issues with the service group before where their phone system mailbox was full and couldn't leave a voice message. Think twice before buying from this company

1 year ago

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Frank Catalano Seattle, WA

I have been with MyAlarm for 18 years and the service has always been good and the staff helpful. I rate this company on only 1 thing, they keep me safe, all the time. There's no price you can place on that.

4 years ago

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John Manzo Grand Blanc, MI

I have had this service for 14 years and they seem to perform great while contacting my house immediately when I have accidently tripped alarm.

2 years ago

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JB New Smyrna Beach, FL

Slow response to alarms. Cancelled over the phone and they sent me to sales and never processed cancellation and then harassed me over "accrued" balance even offering to accept half to not report to credit bureaus. Buyer beware.

2 years ago

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William Gore

Have had good service for 31 years. Excellent response when alarm goes off!

4 years ago

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