MDI Security has proudly been serving home security customers in Illinois since 2008. The company has additional offices in California, Nevada, Texas, Florida, and Utah. Its team is currently serving customers in 48 states.
MDI Security is an authorized dealer of Alula. However, its website provides limited information on the equipment available. If you are interested in looking at security equipment specifications, Alula’s website has detailed information on the company's control panels, security cameras, motion sensors, door/window sensors, and more.
As an authorized Alula dealer, MDI Security’s systems are compatible with many home automation solutions. The system integrates with both Amazon’s Alexa and Google Assistant. Most home automation products, including smart lights, thermostats, and smart door locks can be programmed into the Alula app. This allows you to manage and monitor your entire home from one app.
MDI Security’s website does not list any information about pricing and contracts. This is not uncommon in the home security industry. However, we encourage you to talk to sales representatives about specific contract obligations.
The industry is trending away from long-term contracts. However, it is not uncommon for security companies to have 36–60 month service contracts. A major complaint among home security customers is feeling they were deceived into signing long-term contracts they can’t get out of. Be sure to read any contracts thoroughly before signing. Don’t hesitate to ask for clarification on anything that is unclear.
MDI Security provides limited information on its installation process. A video on its website emphasizes the ease of installation, but does not clarify if the system is professionally installed or if DIY options are available.
Professional installation usually comes with an additional fee. However, it is common for security companies to run special promotions for free installation. You will need to speak with a MDI Security representative to discuss what installation options are available and any fees that may be associated with them.
MDI Security advertises 24/7 monitoring. However, its website does not provide any information of professional or self-monitoring options. Professional monitoring usually comes with additional monthly fees, ranging anywhere from $15–$40.
Be aware that many home security companies partner with another company to provide monitoring services. We recommend discussing monitoring services with your sales representative in detail. Make sure you know who to contact for assistance in different scenarios (e.g. triggered alarms, false alarms, etc.).
A'kyra Steagall Chandler, AZ
1 month ago