LOUD Security Systems

• AlarmAccount SMS
• Pet-Friendly Technology and Services
• 24/7 Monitoring Service
• Pay Bills Online
• Reliable Customer Service
• Variety of Customer Discounts

AlarmAccount SMS

LOUD Security recently introduced a free add-on service that allows current customers to respond to alarms from their phones. The service works by sending you a text message when an alarm is triggered with a link to a web app to confirm or disable the alarm. 

AlarmAcount SMS allows you to edit emergency contacts, view account information, test your account, view alarm history, and chat with other emergency contacts. Being able to chat with other emergency contacts makes it easy to determine next steps and understand the situation depending on who is in the home. 

Pet-Friendly Technology and Services

LOUD Security makes it easy to protect your home and your pets. The company utilized pet-friendly motion sensors so the alarm is only triggered when a real break-in occurs. Customers can also register their pets with LOUD Security so that if an emergency happens, emergency personnel will know to locate and ensure the animals’ safety. Monitored smoke detectors can be added to your system to protect family members and pets from fire danger. 

24/7 Monitoring Service

The company's trusted monitoring services provide real-time communication to protect your home from break-ins and fire emergencies. LOUD Security has operators on hand 24/7, every day of the year. The company monitoring center is U.L. certified and dispatches emergency personnel when an alarm is triggered. Owners can choose a cancellation word that will be used to cancel the dispatch authorities if there is a false alarm. 

If a natural disaster occurs in the Atlanta area, LOUD Security has a central monitoring station backed up out of state. 

Pay Bills Online

Customers can choose electronic billing and enroll in automatic payments each month. LOUD Security gives customers the chance to pay online from any device at any time. 

Reliable Customer Service

LOUD Security seeks to provide reliable and helpful customer service to each of its customers. Customers that have questions about their system or service can contact the company’s live technical support team Monday through Friday from 8 am to 6 pm. 

If you do need help after business hours, you can call LOUD Security's answering service which can help provide information depending on the problem. If the service is unable to help, there is an after-hours technician that can help with emergencies. 

The website also has all the system manuals listed in PDF format if you lose one of your manuals. You can watch instructional videos and read frequently asked questions from other customers. 

Variety of Customer Discounts

LOUD Security Systems provides a variety of discounts for customers looking to save on their home security system. Below is a list of the current special offers on LOUD Security’s website: 

• Free Device Promo — New customers who purchase Interactive Remote Services will get a free monitored smoke detector or another device of equal or lesser value. 
• Frontline Heros Discount — If you are a frontline hero (i.e. officer, firefighter, teacher, military personnel, or medical worker), you can receive a 5% discount on a new security system with the purchase of the Total Connect Interactive services.
• Senior Special — Anyone 65 and older gets a 5% discount with the purchase of the Total Connect Interactive services. 
• Switch and Save Special — If you already have a security system, you may qualify for the switch and save discount. You’ll be able to use your current equipment and get 20% off the monthly monitoring rate. 

You can also ask the sales consultant about any seasonal promotions when you call about purchasing a security system. 

• Only Serves Atlanta Area
• Limited Pricing Information

Only Serves Atlanta Area

LOUD Security is a local installer which means the company only services the Atlanta metro area. This can be a great option for those located in Atlanta who want to support a company with a proven track record of quality technology and service. However, for those located outside of Atlanta, you will need to look into a national or local home security provider. 

Limited Pricing Information

The company’s website does not include information about a money-back guarantee, moving policy, or cancellation policy. Equipment costs are not outlined and equipment is not thoroughly explained. LOUD Security Systems professionally installs systems but does not provide information on the installation cost or activation fee. Customers have to fill out a form to find out more information about any products or services. 

To improve transparency, the company could offer more pricing online that allows customers to quickly compare home security packages with other providers.