LOUD Security Systems
4.3
7.2
Overall Score
Author: Kalicia Bateman
With over 25 years of experience, LOUD Security Systems is a family-owned and operated home security provider. The company utilizes a highly trained monitoring center with a CSAA Five Diamond certification. LOUD Security System’s mission is to provide high-quality home security technology combined with old-fashioned customer service. The company offers residential and commercial home security solutions.
LOUD Security Systems serves the Metro Atlanta area as a local home security provider. The company offers several equipment options including pet-friendly motion sensors, compatible smart home devices, access control panels, water leak detection, indoor camera, doorbell cameras, waterproof medical alert devices, and more.
Customers looking to purchase a LOUD Security System can create a custom package with a consultant. LOUD Security System is a Resideo Premier Security dealer licensed under the Honeywell Home brand. More than 6.7 million customers use Resideo Premier Security equipment.
Keep reading our LOUD Security Systems review to learn more about this company or skip to the customer reviews.
Top Ranked Companies
The Good
- AlarmAccount SMS
- Pet-Friendly Technology and Services
- 24/7 Monitoring Service
- Pay Bills Online
- Reliable Customer Service
- Variety of Customer Discounts
AlarmAccount SMS
LOUD Security recently introduced a free add-on service that allows current customers to respond to alarms from their phones. The service works by sending you a text message when an alarm is triggered with a link to a web app to confirm or disable the alarm.
AlarmAcount SMS allows you to edit emergency contacts, view account information, test your account, view alarm history, and chat with other emergency contacts. Being able to chat with other emergency contacts makes it easy to determine next steps and understand the situation depending on who is in the home.
Pet-Friendly Technology and Services
LOUD Security makes it easy to protect your home and your pets. The company utilized pet-friendly motion sensors so the alarm is only triggered when a real break-in occurs. Customers can also register their pets with LOUD Security so that if an emergency happens, emergency personnel will know to locate and ensure the animals’ safety. Monitored smoke detectors can be added to your system to protect family members and pets from fire danger.
24/7 Monitoring Service
The company's trusted monitoring services provide real-time communication to protect your home from break-ins and fire emergencies. LOUD Security has operators on hand 24/7, every day of the year. The company monitoring center is U.L. certified and dispatches emergency personnel when an alarm is triggered. Owners can choose a cancellation word that will be used to cancel the dispatch authorities if there is a false alarm.
If a natural disaster occurs in the Atlanta area, LOUD Security has a central monitoring station backed up out of state.
Pay Bills Online
Customers can choose electronic billing and enroll in automatic payments each month. LOUD Security gives customers the chance to pay online from any device at any time.
Reliable Customer Service
LOUD Security seeks to provide reliable and helpful customer service to each of its customers. Customers that have questions about their system or service can contact the company’s live technical support team Monday through Friday from 8 am to 6 pm.
If you do need help after business hours, you can call LOUD Security's answering service which can help provide information depending on the problem. If the service is unable to help, there is an after-hours technician that can help with emergencies.
The website also has all the system manuals listed in PDF format if you lose one of your manuals. You can watch instructional videos and read frequently asked questions from other customers.
Variety of Customer Discounts
LOUD Security Systems provides a variety of discounts for customers looking to save on their home security system. Below is a list of the current special offers on LOUD Security’s website:
- Free Device Promo — New customers who purchase Interactive Remote Services will get a free monitored smoke detector or another device of equal or lesser value.
- Frontline Heros Discount — If you are a frontline hero (i.e. officer, firefighter, teacher, military personnel, or medical worker), you can receive a 5% discount on a new security system with the purchase of the Total Connect Interactive services.
- Senior Special — Anyone 65 and older gets a 5% discount with the purchase of the Total Connect Interactive services.
- Switch and Save Special — If you already have a security system, you may qualify for the switch and save discount. You’ll be able to use your current equipment and get 20% off the monthly monitoring rate.
You can also ask the sales consultant about any seasonal promotions when you call about purchasing a security system.
The Bad
- Only Serves Atlanta Area
- Limited Pricing Information
Only Serves Atlanta Area
LOUD Security is a local installer which means the company only services the Atlanta metro area. This can be a great option for those located in Atlanta who want to support a company with a proven track record of quality technology and service. However, for those located outside of Atlanta, you will need to look into a national or local home security provider.
Limited Pricing Information
The company’s website does not include information about a money-back guarantee, moving policy, or cancellation policy. Equipment costs are not outlined and equipment is not thoroughly explained. LOUD Security Systems professionally installs systems but does not provide information on the installation cost or activation fee. Customers have to fill out a form to find out more information about any products or services.
To improve transparency, the company could offer more pricing online that allows customers to quickly compare home security packages with other providers.
The Bottom Line
LOUD Security is CSAA certified and offers 24/7 monitoring capabilities. Since the company customizes each home security system to customers’ needs, no two home security systems are exactly the same. LOUD Security provides updated technology and services to best serve its customers in a world where protecting your home and family is more important than ever.
The company provides pet-friendly technology and services to give you more peace of mind when you leave the home. You may also qualify for one of the company’s several special offers that can help lower the cost of your monthly monitoring and home security system.
If you live in Georgia, and especially around the Atlanta and Kennesaw area, LOUD Security may be worth exploring.
