LOUD Security Systems Reviews

4.3

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29 User Reviews

7.2

Overall Score

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4.3

star star star star star_half

29 User Reviews

7.2

Overall Score

Compare

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Summary of Reviews

Star Rating

4.3

star star star star star_half

29 Reviews

Review Breakdown

5 grade

62%

4 grade

21%

3 grade

2 grade

1 grade

10%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_half

Service

star star star star star_border

Trustworthiness

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Verified Customer

star star star star star

Jeffrey Kennesaw, GA

We did take a lightning strike and fortunately for us there, Loud was very prompt and came back out the next day to change the motherboard. Then we had a short outtage recently last week. I called to remedy that because it was setting off the alarm system. So I say the equipment is fine. There's always the latest and greatest and it will probably be time for us to upgrade soon, but right now we're doing great. If I ever have a problem, they are always prompt to give me a solution and figure out what's going wrong or replace equipment that that might have been defective. They've always done very well.

2 years ago

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Verified Customer

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Leroy Atlanta, GA

The actual representative that came when I had my second install was really nice and very helpful. She came to my office and got everything set up. Also, whenever I call with something they're always quick to respond. Once you get with a system, there's so many other components that come with it, but I live in an apartment so I was only able to use two. So there are things I can't actually use.

2 years ago

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Verified Customer

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Tara Smyrna, GA

They keep up with the times and I've had to upgrade when needed so I wasn't lost in the shuffle keeping older, outdated equipment. They have great customer service because someone always answers the phone when I had a question and they are just very responsive.

2 years ago

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Verified Customer

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Karolina Abbott Decatur, GA

Service technicians were GREAT! very professional, fast, answered all my questions and cleaned up/move items back after installation. HUGE area of improvement needed - customer service. Had to call THREE times to get info on the alarm system/camera set up. I had 1 camera installed and asked for a second (tech said they'd call to schedule) but I NEVER received a call. I also asked for the total amt to be sent BEFORE installation and it never was.

2 years ago

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Verified Customer

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Christine Woodstock, GA

when I call them I usually get a call back pretty quickly. I've had this system for a number of years. Recently, I've had a few problems in that sometimes when the alarm goes off, I don't ever get a call. I've been told that it's a problem with the cell tower. I have been thinking of giving up my land line, and if I do that then I will have to get rid of the security system because it goes by my land line.

2 years ago

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Verified Customer

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Anonymous Marietta, GA

I've had LOUD Security Systems for over a decade. Rarely do we have a problem with the equipment. The customer service is very responsive; their accessibility is the best thing about the company.

2 years ago

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Verified Customer

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Laura Lowe Canton, GA

The system we have is very dependable and easy to use. I've accidentally set off the alarm a couple of times and calls are made immediately to check and make sure I'm ok.

2 years ago

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Verified Customer

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Russell & Nancy Gainesville, GA

I'm not particularly thrilled with their charges for maintenance of the new system. The charge for someone coming out telling me that there's nothing wrong even though they can to tell me that is a problem.

2 years ago

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Verified Customer

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Tom Knecht Clarkesville, GA

Their personnel are responsive, competent, and exceptionally helpful when problems arise.

2 years ago

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Verified Customer

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Randall Knighton Duluth, GA

They're adaptive to the needs of their customers from both a technology standpoint and a customer needs standpoint.

2 years ago

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Verified Customer

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Patricia Almond Dahlonega, GA

The servicers are always prompt to call if they are warned of electric failure or any disruption. They leave a message. I know that they watch.

2 years ago

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Jo Anne Medlin Kennesaw, GA

LOUD has met all my expectations. I am totally pleased with the system that I have and would not want to update at this point. I am soon to be 89 years old and would be technically challenged with another system.

2 years ago

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Verified Customer

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Paul Acworth, GA

The best thing about Loud is knowing they're local, so I'm talking to someone who can make a decision.

2 years ago

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Verified Customer

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Anonymous Kennesaw, GA

I haven't had any problems with the equipment that they have provided for over 6 or 7 years now.

2 years ago

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Verified Customer

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G. Dawsonville, GA

I haven't had any problems, and when I did have a problem come up, they were out the next day.

2 years ago

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ByGeo Conyers, GA

They sent me a contract that was completely unacceptable. I found several issues with it and told them I would not sign. One issue I had was a 30-day prior notice of cancellation. Another was the contract stating it had the right to go on my property at any time to service or remove "their" equipment. I had paid for the equipment so why sign something that says it is theirs. I refused to sign the contract and expected that my dealing with them ended when I stopped paying for months in advance. They refused to provide me service without a contract. Still, they insist that I pay for services that were not provided. I offered a compromise to pay for 2 of three months that they failed to disconnect my service. I considered that my service ended, so in reality, I did not feel I should pay for any of the 3 months. I was willing to pay for 1 month just to give them 30 days, or 2 months if they provided me with an invoice for only 2 months. Their response so far is that I am lucky that they were not holding me to pay for more months, insisting on holding me to the contract I refused to sign or pay for.

3 years ago

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Verified Customer

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Gloria Brooks-Cardone Mableton, GA

System runs smooth and any inquires are met with confident answers.

2 years ago

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Verified Customer

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Bob Lilburn, GA

I feel comfortable with them and I think they're doing a good job.

2 years ago

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Jim Ashburn, VA

This use to be a great company. My very expensive camera system they sold and install has had repeated issues. Three of my four cameras are not working and they can’t fix the issue. Won’t return calls, keep putting me off, no one gets back to you ever, this is going on four months. Horrible customer service no one that answered the main lines can get anyone to help. Run away from these guys seriously!

2 years ago

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LIVING MY LIFE Mableton, GA

Poor customer service by Pam in the billing department. Her tone and inability to communicate my account status. Poor customer service in your maintenance department. I called and they didn't simply want to refresh the system or see what they could do in the office to test the equipment to see why it was not getting a call through the alarm service. Did not receive any notification or information about a new alarm monitoring company. There are a bunch of smart mouth, simple-minded employees working for your company.

2 years ago

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Eric Kennesaw, GA

LOUD Security has always been one of my favorite security companies in Atlanta. They give great service and they always support the community.

7 years ago

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Verified Customer

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Jean D Lawrence Marietta, GA

System has always worked great. no problems

2 years ago

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Verified Customer

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Brian Bassett Atlanta, GA

Rarely have an issue with the system. Always great service.

2 years ago

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Dennis Richard Dingivan Peachtree City, GA

We have had other Alarm Companies in the past. Loud appears to be a good value and very attentive.

2 years ago

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Joann Maj Decatur, GA

Very quick to respond to requests for service and technicians are very knowledgeable

2 years ago

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E Banks Fayetteville, GA

Quick response to security alerts. I have used this service for years and never had an issue.

2 years ago

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Larry Johnson Atlanta, GA

Personal service. ability to speak with a English speaking person. responsiveness.

2 years ago

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Goodwin Doris Fairburn, GA

Great customer service is always provided

2 years ago

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Liz Stone Mountain, GA

Not much contact with Loud. Alarm seems to be working fine.

2 years ago