Koorsen Fire & Security

• No Installation Fee
• 24/7 Professional Monitoring
• Live Chat Assistance

Koorsen Fire and Security offers a customizable home security plan with no installation fees. Plans include 24/7 professional monitoring from certified dispatchers at a local monitoring station near the customer's residence. Customers are able to get any questions they may have about all offered home security equipment and services answered through the live chat option on the company's website. The company's home security services include home automation, energy management, and video surveillance features. Customers are able to customize the offered package with Honeywell equipment best suited for their needs. Customers are also able to control settings and manage features remotely through a mobile app on a smartphone, tablet, or computer. The company offers fire sprinkler systems, nurse call messaging, vehicle fire suppression systems, and various other products for both residential and commercial customers.

• Expensive Equipment Costs
• Limited Equipment Warranty Coverage
• Complicated Online Ordering Process
• Potential Upfront Costs

Customers must pay for equipment outside of monthly monitoring costs, which can be quite expensive. The online ordering process can be complicated for some consumers as customers need to select desired equipment options on top of the home security plan and pricing is not completely transparent during the ordering process. Exact pricing is determined by the equipment options selected when ordering. The lowest monthly monitoring cost is assessed if customers opt to pay for equipment in full upfront. Otherwise, the equipment costs are rolled into the monitoring plan and customers are charged $29.99 per month. Equipment costs range from $99 to $499 in addition to the $19.99+ monthly monitoring fees, which can be quite expensive for some customers when compared to offerings from similar marketplace competitors. The included warranty is limited to cover defective equipment only for 90 days. When the warranty period expires, customers are responsible for all replacement parts and labor costs.

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