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Koorsen Fire & Security

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3 User Reviews

Koorsen Fire & Security is a family-owned home security company serving customers located in Kentucky, Indiana, Ohio, Alabama, and Tennessee. Monthly monitoring ranges from $19.99+ with no activation fee and includes 24/7 professional monitoring from certified local dispatchers; however, customers must also pay for equipment separately which can cost from $99 to $499.

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The Good

  • No Installation Fee
  • 24/7 Professional Monitoring
  • Live Chat Assistance
Koorsen Fire and Security offers a customizable home security plan with no installation fees. Plans include 24/7 professional monitoring from certified dispatchers at a local monitoring station near the customer's residence. Customers are able to get any questions they may have about all offered home security equipment and services answered through the live chat option on the company's website. The company's home security services include home automation, energy management, and video surveillance features. Customers are able to customize the offered package with Honeywell equipment best suited for their needs. Customers are also able to control settings and manage features remotely through a mobile app on a smartphone, tablet, or computer. The company offers fire sprinkler systems, nurse call messaging, vehicle fire suppression systems, and various other products for both residential and commercial customers.
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The Bad

  • Expensive Equipment Costs
  • Limited Equipment Warranty Coverage
  • Complicated Online Ordering Process
  • Potential Upfront Costs

Customers must pay for equipment outside of monthly monitoring costs, which can be quite expensive. The online ordering process can be complicated for some consumers as customers need to select desired equipment options on top of the home security plan and pricing is not completely transparent during the ordering process. Exact pricing is determined by the equipment options selected when ordering. The lowest monthly monitoring cost is assessed if customers opt to pay for equipment in full upfront. Otherwise, the equipment costs are rolled into the monitoring plan and customers are charged $29.99 per month. Equipment costs range from $99 to $499 in addition to the $19.99+ monthly monitoring fees, which can be quite expensive for some customers when compared to offerings from similar marketplace competitors. The included warranty is limited to cover defective equipment only for 90 days. When the warranty period expires, customers are responsible for all replacement parts and labor costs.

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The Bottom Line

Koorsen Fire and Security offers its customers home security protection with no long-term contracts, 24/7 professional monitoring, and no installation fee; however, the company's products are expensive and include limited equipment warranty coverage. Online ordering can be complicated, but the company provides live chat assistance on its corporate website.

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Star Rating

3.7

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3 Reviews

Review Breakdown

5 grade

67%

4 grade

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3 grade

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2 grade

0%

1 grade

33%

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Chelsea Powell Indianapolis, IN

I think this company should be higher up on the list! Excellent customer service and their products and services are superb. Great family company on it's way up! Especially disappointing to see Xfinity ahead on the list :(

3 years ago

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Robert Gosport, IN

Definitely, deserve to be higher on the list. Great employees..

2 years ago

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Tom

Cancelled service and the produced a contract they allege I signed, I would never have signed as we were negotiating the sale at contract date

3 years ago

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