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International Built-In Systems

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International Built In Systems has been family owned and operated for over 40 years. The company serves customers in Albany and its surrounding areas. In addition to home security systems, customers can purchase home automation products, home media wiring and installation, and central vacuums. The company services existing systems for those owning systems that were installed by another company.

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The Good

  • Family Owned and Operated for Over 40 Years
  • Honeywell Total Connect 2.0 app
  • Comprehensive List of Available Products and Services
Customers are able to purchase their home security, home automation, home media, and a central vacuum systems from International Built In Systems. The company is family owned and operated, with over four decades serving customers in the Albany area. The company uses Honeywell Total Connect 2.0 as the interface between the products and the user. This allows customers to control their home security and home automation from their mobile device with the app. Users can also control devices from any internet connected device with any internet browser by connecting to Honeywell Total Connect 2.0's site and logging in. Customers are able to select from a comprehensive list of products, such as door/window sensors, monitored fire alarms, video cameras, and motion detectors for their home security systems. Additional items are available upon request.
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The Bad

  • Lack of Transparency
  • Relatively Small Geographic Service Area

As is the case with most of its competition, International Built In Systems is not very transparent with information. The company does not share if it has packages, pricing for packages or equipment if purchased without a package, or information about its contract. This is fairly consistent with many companies in the industry, but several of BestCompany.com's top-rated providers publish sample contracts or estimate prices. International Built In Systems serves Albany and its surrounding area. As such, it is possible that customers may purchase the company's services and move out of the service area, being left to pay the remainder of its contract. Since the company does not publish its cancellation policies, it is not possible to determine what would happen in a similar scenario for one of its customers.

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The Bottom Line

International Built In Systems offers a comprehensive selection of services to its customers. The company is able to help with home security, home automation, media, and central vacuum services. The company uses Z-Wave as its communication protocol, so users have the option of adding many compatible home automation components to their home automation system, all of which can be controlled with Honeywell Total Connect 2.0's app or via any internet browser. The company's lack of transparency makes it difficult for prospective customers to compare its product to that of other companies. Improved transparency would be a great benefit.

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