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Habitec Security

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13 User Reviews

7.0

Overall Score

LAST UPDATED: June 29th, 2022

Habitec Security provides home security and automation services for customers in Toledo, Ohio. The company does not publicly disclose monthly monitoring costs to potential customers on its website and charges an undisclosed activation fee. Home security plans feature 24/7 professional monitoring, backup power systems, and remote access to home automation features. 

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The Good

  • 24/7 Professional Monitoring
  • Remote Mobile App Access
  • No Phone Line Required
  • Medical Alert Services
Habitec Security provides fire and carbon monoxide detection, video surveillance, energy management, and home automation services for its customers. Customers are able to customize home security protection services based on their unique needs and access features remotely through a mobile app on a smartphone tablet, or computer from any location. The company provides 24/7 professional monitoring from over 30 licensed technicians who will alert local emergency personnel to respond quickly to the customer's home the moment an alarm or sensor is triggered. The wireless cellular communication systems do not require a phone line connection, which helps customers, remain protected if phone lines are cut or the power goes out. Habitec Security also provides customers with medical devices and monitoring services that includes two-way voice technology. This allows customers to speak directly with dispatchers during an emergency until help arrives.
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The Bad

  • Undisclosed Installation Fee
  • Undisclosed Pricing on Monitoring Plan
  • No Equipment Warranty Information

Habitec Security does not offer preset plans for customers to choose from and the total amount a customer pays depends on the equipment and services selected. Exact equipment costs are not publicly disclosed on the company's website and may be too expensive for some consumers. Customers must also pay a one-time installation fee upon activation. The company does not publicly disclose on its website if any equipment warranties are included with the purchase of a home security plan; however, a limited equipment warranty may be available from the manufacturer upon request. Customers must agree to keep the home security service activated for a period of time and pass credit approval prior to installation. The service agreement may contain an automatic contract renewal clause and customers may be subject to early cancellation fees, service transfer fees, and equipment repair service fees.

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The Bottom Line

Habitec Security offers a comprehensive range of home security, home automation, video surveillance, and energy management services for its customers with 24/7 professional monitoring included; however, the company is not transparent with exact contract terms and pricing on its website. Customers must agree to a contract and pass a credit check in order to receive services.

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Star Rating

4.5

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13 Reviews

Review Breakdown

5 grade

69%

4 grade

23%

3 grade

0%

2 grade

0%

1 grade

8%

Sentiment Criteria

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Nancy Roehrig Defiance, OH

Technician was friendly and patient. We had trouble finding the control panel; I got frustrated but Brian did not.

1 month ago

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D Pletch Maumee, OH

I have been a Habitec customer for close to 20 years. I have 3 locations being monitored by them, and have always found the central station personnel to be very helpful to diagnose a simple problem, such as changing codes and the like. I have always been able to speak to the people to resolve problems directly, as this is an issue for one location that is not close to their service area. For example when Comcast came to hook up my house they said that they could not hook the phone up to my alarm because it wasn't digital. Habitec spoke to the Comcast installer to tell him how that they system was capable for what he needed to do, but the installer couldn't follow instructions. When a new Comcast installer came to do the same thing, Habitec was there to assist them again when the tried to back feed the telephone connection. These were done on Saturdays when the tech was on-call, but assisted another vendor who didn't know his job. They did this to ensure that their customer (me) was fully satisfied, even though this wasn't directly a security system issue. If the bad rating is solely because of the non disclosure of prices on their website, then the rating system is flawed. I can call for prices... and by the way I pay around $25 per month for service at each location. This company has great customer service, and isn't this what a rating system is all about? Dan P

5 years ago

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james pollauf Toledo, OH

very good service, both customer service and Dain the installer

2 years ago