Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Carlton Dorris IV Columbia, MD

Protection is great. Billing or Customer service is where I had a problem. My initial set up information Was incorrect. Wrong email, wrong phone number, I never got any billing statements. I found out on my own when my system got turned off and I got sent into Collections because of a new debit card and I had no idea I was late. Soon as I corrected the mistake I paid. But, had to jump through all kinds of unexpected red tape.

4 years ago

Reply from Guardian Protection

Hi Carlton,
I am sorry for your frustration. I am glad to hear that the initial difficulty has been resolved. We are here to help! Please call 1-800-PROTECT (1-800-776-8328) anytime or email us at wecare@guardianprotection.com. Thank you for being a Guardian Protection customer.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2020

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Aminah Salley Philadelphia, PA

This is a very professional company sales man and The technician were friendly and explained how to operate the system with easy understandable instructions. I was happy that I chose this company for my business.

4 years ago

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Michael

It has been extremely satisfying. I needed help with a problem, and the Tech talked me through the solution step by step, with the utmost patience. Problem solved. And, very professional as well!!!

4 years ago

Reply from Guardian Protection

Hi Michael,
Thank you for being a 5-star customer of Guardian Protection! It's wonderful to hear you are enjoying the professionally installed security system.

Jul. 8th, 2020

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Nathan North East, MD

Guardian Protection has been great thru the years. You can count on resolving any issues over the phone quickly. Their techs knows what they are doing when installing the system.

4 years ago

Reply from Guardian Protection

Hi Nathan,
Thank you for being a 5-star customer of Guardian Protection; we appreciate your feedback and continued business very much!

Apr. 29th, 2020

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Leigh Tioseco Frederick, MD

I called for help with my Legrand system. The tech support rep, Anthony, was very patient and polite and thoroughly walked me through the process. He was able to solve my issue.

4 years ago

Reply from Guardian Protection

Hi Leigh,
Thank you for choosing Guardian Protection and for sharing a great technical support experience; I'll be sure to share your accolades with the representative!

Apr. 13th, 2020

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Debi Martin Walton, KY

They were very professional, nice and informative. Burt was very helpful guiding us to the best plan we needed. And the man that installed the system was very nice and he didn’t take very long to do his job.

4 years ago

Reply from Guardian Protection

Hi Debi,
Thanks so much for taking the time to share feedback on your sales and installation experience. Guardian Protection is proud to be your security provider and please let us know if we can ever be of further assistance.

Mar. 30th, 2020

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Alexander Lopez Frederick, MD

High standard of technological equipment , easy to install, use and upgrade. We just bought a new house and we feel safer already. Costumer service and technicians are very professional and patient with your concerns

4 years ago

Reply from Guardian Protection

Hi Alexander,
Welcome to the Guardian Protection family! We appreciate your business and it's great to hear the professional security installation and monitoring are bringing you the additional peace of mind you deserve.

Mar. 27th, 2020

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Home Terrence Izbinski Killeen, TX

The overall impression thus far is very positive and optimistic that your company will stand behind your word to provide The Best services expected I’m looking forward to working with your business way into the future

4 years ago

Reply from Guardian Protection

Thank you for being a 5-star customer! We are so glad to hear you are enjoying the services and finding the value in professional security installation and monitoring with Guardian.

Mar. 20th, 2020

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Robert Alfano Stephenson, VA

Yes, their system does a good job of alerting the local police in the event of a break-in. That's where my satisfaction ends with them. This company will nickel & dime you from the day you sign up. I had them put a wireless security system in my home two years ago and I've been sorry ever since. You NEED to sign a 5 yr deal. Okay, but now I feel like a hostage until it expires. I signed up for what I thought was going to be a killer system that I could continue to grow, but Guardian is WAY TOO GREEDY for that. I discovered that my second week as a customer. When they originally set the system up, it immediately alerted them when someone set off the motion sensors. This happened frequently every morning in the beginning as we were new customers and were forgetting to disarm the system before we left the bedroom. So, the phone would ring asking if everything was okay. etc. I wanted to get that adjusted to give us like 45 seconds to disarm the system before they called us. No problem, after a 25.00 charge to reprogram the system remotely. WHAT??? REALLY??? i quickly learned that what you pay for each month is JUST the monitoring service. If you need ANYTHING else with regards to the system, you will pay!! I am a Smart Home geek and I originally envisioned this system to be an extension of my smart home system. They put in a really awesome, state of the art smart home security panel which would function in conjunction with my smart things hub. In fact, I was blinded by how cool this panel was, and was the main reason I chose them over ADT. However, they will not give me ANY access to that panel so that I can tie it into my home systems and take advantage of its capabilities. All I can do is arm and disarm it. Instead, I was told is that they would program it for me. Okay great, however, when you hear the prices that they quote for a remote configuration, it just wouldn't make any sense. Anyone who has set up a smart home will tell you that it is rarely static. There are always things you see and would like to try. add, change, but Guardian's fees for each and every change makes that cost prohibitive. So, I have this awesome panel that I could do a lot of cool things with, but the system sits and monitors my home like alarm systems have done for the last 25 years. Oh, and better yet, the wireless sensors keep dying and going off line. In two years, I've had multiple issues where they stop working. If you let Guardian visit your house there's a healthy service charge associated. So, what have I decided to do? I've now have a new strategy when the Guardian sensors malfunction and I can't figure out why, I eliminate them. I replaced them with non-Guardian sensors and monitor them myself with my Smart Home system. Basically, as the system slowly breaks, there are less Guardian sensors and more that I monitor. When it reaches a certain percentage, I will get monitoring from one of the new security companies like SimpliSafe for those. Then, when the Guardian contract is over, I'll be free & clear of my 5 years of being a hostage. I'm about halfway through my hostage crisis. Guardian Protection is a money suck! Do yourselves a favor and use one of the newer companies like SimpliSafe for your security needs. They understand that it's 2019, not 1979! Guardian is still conducting business like its still 1980, much like the Cable TV Companies. They need to reinvent themselves or they will eventually die out like what has happened to the taxi cab industry in the wake of Uber. This is almost 2020, time to change your business model or face extinction! Lastly, I want to say that I have NO experience with SimpliSafe other than what I've read about them. I only use their name as a reference point for all the new security services that are sprouting. Do you research before you pick a company. I will when it's time, but Guardian, unless they change their business model, is yesterday's news.

4 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for the customer feedback as it will help us improve the consumer experience. When it comes to something as important as home security we think it's best to trust a company that has been in the business of security for over 60 years; it's something we've won awards for. If we can be of further assistance please message here.

Dec. 27th, 2019

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Moni123 Brandywine, MD

I had a great experience with Guardian. My technician "Richard" did an awesome job. He went above and beyond to complete the installation and ensure the job was complete and done well. I would recommend Guardian to my family and friends.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for reviewing your recent installation by Richard! Guardian Protection is proud to be your home security provider and we wish you a safe and happy holiday season!

Dec. 17th, 2019

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Gary Zelienople, PA

The technician was good. Took the time to explain how the system works. Instillation was done well and I knew how to use the system before he left. The guy was very patient. It was a great experience.

5 years ago

Reply from Guardian Protection

Hi Gary,

Welcome to the Guardian Protection family! It's wonderful to hear the installer made sure you were educated and comfortable using the system. Guardian Protection is proud to protect your world.

Oct. 2nd, 2019

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Patrick Washington Township, NJ

Guardian was excellent, Rich who came onsite was amazing. He went above and beyond to get this install done perfectly. It’s not easy taking over another companies system and he did an amazing job.

5 years ago

Reply from Guardian Protection

Hi Patrick,

Thank you so much for taking the time to review your installation with Rich; it's great to hear you had a 5 star experience. Guardian Protection is honored to be your home security company of choice.

Aug. 16th, 2019

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Jean taliercio

I thing guardian is doing a good job monitoring my r'sidence. However, I am abiT disappointed when my monthly rate went up from $29.99 a month to over $32.00 a month. I am disappointed because when I first sign up with guardian, the representative told me that the $29.99 would never go up. The increase in price came as a surprise to me.

5 years ago

Reply from Guardian Protection

Hi Jean,

Thank you for providing valuable feedback on your customer experience. It is true that your rate will not increase for the term of your agreement; however outside of the initial term there may be a slight price increase and we try to keep that as minimal as possible as the price of providing award-winning 100% U.S. based security monitoring rises. We would be happy to lock you into a rate if you are interested just give us a call at 1-800-PROTECT. Thank you for your continued business!

Jun. 12th, 2019

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M. Schwartz Morrisville, PA

Such a good company. Always customer service friendly. Easily available for help and to schedule any appointments. Service providers are knowledgeable, kind and trust worthy.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for choosing Guardian Protection for your security needs. It's wonderful to hear you have found the customer service helpful when you needed us; Guardian Protection will work hard to protect your world every day.

May. 29th, 2019

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Milly Philadelphia, PA

Mr. T was great. I told him the problem. He corrected the problem and explained the different products and services the company offered along with the price. He was very pleasant.

5 years ago

Reply from Guardian Protection

Hello Milly,

Thank you for being a valued customer of Guardian Protection! We appreciate your business and feedback very much. Have a safe day in Philadelphia, PA with home security monitoring from Guardian.

Apr. 22nd, 2019

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David Keefer Dover, DE

Really outstanding Service Reps. Denise N, Derek B and Pat M. All of them are truly exceptional. Did a great job in upgrading my system and I am truly very satisfied with the product. Couldn't ask for anything better.

5 years ago

Reply from Guardian Protection

Hi David,

Thank you for being a part of the Guardian Protection family and leaving 5 star feedback! We appreciate your business and the opportunity to upgrade your security system. Please give us a call anytime you have further questions.

Apr. 10th, 2019

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Vondele Middletown, DE

We received excellent service from Walter O, Service Technician. He was very knowledgeable about our system. He also helped us set up our online Total connect 2.0 app., which gives easy access to the system.

5 years ago

Reply from Guardian Protection

Hello Vondele,

Thank you so much for providing 5 star feeback on your cusotmer experience. Guardian Protection's goal is to provide stellar customer service while providing security monitoring that brings you peace of mind.

Feb. 4th, 2019

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M williams Indianapolis, IN

Dave my sales rep and John my installation Technician made this a very easy process. I didn’t get any of the usual surprises that you get when switching to a different company. A+

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star customer experience! Guardian Protection is dedicated to helping to protect what matters most to you in the Indianapolis, IN region.

Jan. 10th, 2019

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PJ Ohio

Love the customer service when you call. Friendly, informative, & professional. Would like them to call everytime my alarm goes off, even when it is turned off right away. Just to make sure it is my mistake.

5 years ago

Reply from Guardian Protection

Hello PJ,

Thank you for taking the time to leave 5 star feedback for us! We would be happy to update your call procedures, please private message your customer info here or give us a call at 1-800-PROTECT. Thank you!

Dec. 27th, 2018

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Hopeful

Prior to recent few months my experience with Guardian Protection was great! However, due to a recent urgent need to upgrade services from simply indoor security system monitoring only to also include their currently offered outdoor cameras'. Sadly, this recent experience has been a nightmare and has caused the once high opinion about Guardian's quality of services & equipment to shift into an opposite direction. Presently, however, Guardian has requested & promised to make an attempt at correcting the past concerns/issues at hand. Hopefully, at this juncture, everything will be resolved and feeling safe/secure at home will not seem like only wishful thinking that forces a fourteen year business relationship to end.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave feedback for Guardian Protection. We appreciate your business over the years and hope everything has been resolved for you. If you are still experiencing any troubles please message here so I may assist. Your satisfaction is always a top priority!

Dec. 27th, 2018

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Calvin McGrath Alpine, UT

Guardian protection is it genuine home protection saw a security system they care and will be in their guarantee for home safety rings true they looked out for you and try to make your home as safe as possible.

5 years ago

Reply from Guardian Protection

Hello Calvin,

Thank you for being a valued customer of Guardian Protection Services! We are honored to help protect what matters most to you every day.

Dec. 10th, 2018

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Maura West Chester, PA

I called the customer service line and was taken care of promptly and with courtesy. My home serve call was handled by Walter. He was prompt, knowlegeable, thorough, and a great representative for Guardian!

5 years ago

Reply from Guardian Protection

Hi Maura,

Thank you for sharing an informative review of your customer experience with Guardian Protection! We appreciate your business and look forward to providing you with peace of mind every day.

Nov. 2nd, 2018

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Tay W North East, MD

Great experience with the installation of a security camera. Installer was nice, professional, and thorough. Took time to fully explain how to use the camera and set it up to meet my needs.

5 years ago

Reply from Guardian Protection

Hello Tay,

Thank you for sharing a 5 star installation experience! We are proud to be your home security provider and I'm glad to hear everything was explained thoroughly to you.

Oct. 29th, 2018

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E G Cassville, NJ

Alan was an awesome and at the same time pleasant to deal with. He was polite, respectful, caring, clean, patient and most importantly got the job done efficiently and fast! Highly recommended.

5 years ago

Reply from Guardian Protection

Hello E G,

Thank you for sharing your recent customer experience! It's great to hear testimonials like this and we appreciate your business.

Oct. 31st, 2018

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F Dinuzzo Georgetown, DE

Walter Tech2801 was at our home last week to do an upgrade. He was very professional, efficient with his work and his training on the devices was excellent. I would give Walter a 5-Star rating for his work.

6 years ago

Reply from Guardian Protection

Thank you for reviewing your service visit with Walter! I will be sure to share your accolades with him and his supervisors. We are honored to be your home security provider and are here to help protect what you value most.

Sep. 12th, 2018

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Robert Carasia Whiting, NJ

Our installer Corey was great. He was very professional and explained everything we needed to know about the system and how summer window guards should be installed. Highly recommended

6 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for sharing a great review! I will be sure to share your accolades with Corey. We appreciate your feedback and for being a part of the Guardian Protection family.

Aug. 21st, 2018

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Lee Sorenson Coatesville, PA

From sales to installation the process was flawless. Walter the installer was prompt, professional, clean and efficient. He answered all questions and ensured the job was done right.

6 years ago

Reply from Guardian Protection

Hi Lee,

Thank you for sharing your installation experience with Guardian Protection! It's always great to hear when an installation went as smoothly as yours did. I will be sure to share your accolades with Walter and his supervisors. Have a safe day with Guardian Protection!

Jul. 23rd, 2018

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Alicia Holman Gilbert, AZ

I like product, but they need to be more cohesive in having all of the products work together better. There service with Home Security is great. Their customer service reps are friendly and very helpful. Always willing to help problem solve.

6 years ago

Reply from Guardian Protection

Hi Alicia,

Thank you for sharing your experience with Guardian Protection! I'm happy to hear you are enjoying the security services. Please let us know if you ever have further questions.

Jun. 25th, 2018

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Don Litwiler Noblesville, IN

First tech was good but it was necessary for second visit by another tech to check that system was properly installed. Some adjustments needed to be done and explanations of services done. Satisfied that system is working at this time.

6 years ago

Reply from Guardian Protection

Hi Don, thank you for sharing your experience with Guardian Protection. I'm glad to hear the kinks in the system were worked out and you are enjoying the services. Please let us know if you ever have questions, we are happy to help!

May. 30th, 2018

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Lisa Clemmons, NC

Original installation was not good. Installers complained about the work and then did not install all equipment requested. They left packaging behind and plugged in a device without explaining what it was. After complaining about doorbell had never worked and the camera has never worked well they sent a technician who charged me 105 to fix a doorbell that still doesn’t work. When I asked to have them removed I because this is the antithesis of security was informed that I would have to speak with the loyalty department about my contract. The loyalty department informed me they could take the charge off but I own the defunct equipment and they would not remove it. What in the world? You have e to pay for equipment that doesn’t work or provide you security and then pay for it to be fixed more than once well over the cost of it being replaced. This is not the consumer experience I expected when I signed up.

6 years ago

Reply from Guardian Protection

Hi Lisa, thank you for the feedback on your experience with Guardian as it will help us improve. Please message your address of service so I may have a Customer Loyalty Supervisor look into this matter for you.

May. 23rd, 2018

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Joseph Couden-Case,Sr. Franklin, IN

Best customer service experience ever with a security company! I’ve tried both ADT & Xfinity and by far Guardian has better equipment and better customer service than both of my prior security companies!

6 years ago

Reply from Guardian Protection

Hi Joseph,

Thank you for the amazing customer testimonial! I'm so glad you eventually found your home security partership with Guardian Prtoection, we are honored to help protect what you value most!

May. 3rd, 2018

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april m cahall Viola, DE

Customer service needs more training. When called was put to 3 people said router was not compatible with the cameras. When the tech came out (Derek B) he didn't have to change anything just had to do a few switches and now no problems. He was very informative. Will request him at all times if needed again

6 years ago

Reply from Guardian Protection

Hi April, thank you for the feedback on your recent service experience! I will make sure to share your accolades with Derek.

Apr. 16th, 2018

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Mrs. B Stanchfield, MN

I had to travel a distance to have the phone repaired and when I called to schedule it they didn't give me the address, had to call back. And once I got there then they told me it would be 2 hours. Never informed me of this ahead of time

6 years ago

Reply from Guardian Protection

Hi Mrs. B, thank you for choosing Guardian Protection. We want to make sure you are 100% satisfied so if there are still any issues please message me your address of service and I'll be happy to help!

Mar. 27th, 2018

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Dolores Pittsburgh, PA

Immediate response from Guardian when the alarm sounds, always there, customer service people are friendly and knowledgeable, the tech service people are great. Would never want another security system. Price is great too!

6 years ago

Reply from Guardian Protection

Hi Dolores, thank you for the review of your Guardian Protection services. We are proud to help protect what matters most and provide you peace of mind!

Mar. 15th, 2018

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Kimberly Cooper Mesquite, TX

Great service so far, ive been a customer for 3 years, with no complaints or regrets I hope you keep your level of customer satisfaction . Most companies start to lose those qualities with the growth of their company.

6 years ago

Reply from Guardian Protection

Hi Kimberly, thank you for being a dependable customer, we appreciate your business. Guardian will continue to strive to delight each customer on every interaction!

Mar. 15th, 2018

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D Z L Malvern, PA

We had Patrick M. come to our house yesterday to fix something on our system, and I could not be more pleased. He was kind, patient and thorough, and I could not ask for more from a service experience. However, Guardian is extremely hit or miss and we have had some terrible service representatives as well. Their equipment tends to go down a great deal, so we have had our share of reps come out.

6 years ago

Reply from Guardian Protection

Hello, thank you for the honest feedback regarding your experience with Guardian Protection! Our goal is to delight the customer on every interaction but sometimes we miss the mark, your comments will help us improve.

Mar. 9th, 2018

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Stephen villanueva Katy, TX

Every call I received was immediately sent the second the alarm sounded and they were prepared to notify the fire department if needed I appreciate the way they handled the situation

6 years ago

Reply from Guardian Protection

Hi Stephen, thank you for the great review. We are ready to help you 24/7 when your system is armed.

Mar. 9th, 2018

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Barbara Hamons Porter, TX

Kevin B. was an outstanding technician, as well as an OUTSTANDING young man! Very thorough, & professional. Thank you for sending him to us! We would have no qualms about having him in our home!

6 years ago

Reply from Guardian Protection

Hi Barbara, thank you for taking the time to share your testimonial with us. It's absolutely wonderful to hear about your experience and I will make sure Kevin is commended for your praise.

Mar. 1st, 2018

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Andrew Burleson, TX

This is the second home in which I have had Guardian Protection, and the first one I had the service for nearly 8 years. The system always worked as designed, and whenever there was an issue, it was handled quickly.

6 years ago

Reply from Guardian Protection

Hi Andrew, thank you for being a long time customer! It is a great testimonial that you continued with our services in your 2nd home. We are proud to help protect what matters most.

Feb. 27th, 2018

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Katherine Gerdes Lewisville, TX

The salesman explained things well; the installer explained the use of the system; minor problem at first--experienced tech sent out promptly; no problems since; good follow-up if something isn't working quite right.

6 years ago

Reply from Guardian Protection

Hi Katherine,

Thank you for the honest feedback! If you ever have technical questions our customer care team is here 7 days a week to assist.

Feb. 27th, 2018

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Carlos Estrada Austin, TX

They provide a great service and don't ever have trouble with my equipment. Even when I do they take care of the problem and their technicians are polite and arrive correspondingly.

6 years ago

Reply from Guardian Protection

Hi Carlos, thank you for the great customer testimonial! We appreciate your business and hope you have a safe day!

Feb. 27th, 2018

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rv in ATX Austin, TX

I have been a Guardian customer for a few years, and I called to add a Key Fob. Sean H. arrived the same day that I called Guardian. He was professional and courteous. He answered my questions and did a great job.

6 years ago

Reply from Guardian Protection

Hi Raul, thank you for the great feedback. I will make sure to share your experience with the technician!

Feb. 22nd, 2018

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Clyde Harris, Jr. Zelienople, PA

Guardian responds immediately to any issues or questions I have re my service. The representatives always make sure I am satisfied with their action before ending their response.

6 years ago

Reply from Guardian Protection

Hi Clyde, thank you for the review of your security services. Guardian does take our response time seriously and we are proud to provide you with award-winning monitoring.

Feb. 2nd, 2018

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Julie Schulze Lewes, DE

House call to run new line from our updated modem to Guardian system. Guardian called to offer sooner appointment due to cancellation which I accepted. Punctual, courteous, helpful, thorough

6 years ago

Reply from Guardian Protection

Thanks for the great testimonial, Julie! We are happy to move up the appointment and hope everything runs smoothly for you.

Jan. 30th, 2018

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Ronald Kemp Upper Marlboro, MD

With any system, there are numerous question that come up during the daily operation. Guardian always is there to answer all questions we have concerning the system. I can't say enough about the system-Its great

6 years ago

Reply from Guardian Protection

Hi Ronald,

Thank you for choosing Guardian Protection for your security needs! Our customer care team does work 7 days a week for extended hours to help whenever you may need us. Have a safe day!

Jan. 18th, 2018

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Janet Kansas City, MO

We have up to date information regarding movement both inside and outside the house. Installation was thorough and timely. When we have needed assistance from Guardian, they have worked with us.

6 years ago

Reply from Guardian Protection

Hi Creeden,

Thank you for the review! Our goal is provide you with the peace of mind your family deserves. We appreciate the feedback.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Sherman Wright Linthicum Heights, MD

We have been with Guardian since 2009. They are a top-notch, and reputable company who is always on the ball to assist with sensor triggers. Grade A one! Customer service is the best in the business.

6 years ago

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Daniel Lopez San Dimas, CA

I am extremely happy with Guardian Protection. They respond immediately and are very accessible when needed. My questions are always answered and in a manner that make me feel comfortable and secured. I didn't rate the five stars only because I never rate the highest on anything because I don't believe in anything being perfect.

6 years ago

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Lourdes Rivera Wilmington, DE

Service is professional, prices are good. The way the response to an emergency when you are out is very fast and I hardly get any false alarm. If you make an appt you don’t have to wait so long and I recommended them 99.9%. Thank you Guardian for being part of my family for the past 18 years.

6 years ago Edited September 14, 2021

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Susan Beaver Falls, PA

My husband and I were on vacation when our alarm went off and Guardian sent to police to check our home. Thankfully there was no break in, but I feel at ease knowing Guardian is there to protect my home.

6 years ago

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