Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Jesse Kissimmee, FL

I think that they should contact their customers more often. Their prices are a bit higher than other companies which makes me want to think about moving to another company.

5 years ago

Reply from Guardian Protection

Hello Jesse,

Thank you for leaving helpful feedback on your experience. Guardian Protection does attempt to stay competitive with our pricing as the costs of delivering award-winning monitoring rise. Let us know here if we can help any further. Your satisfaction and peace of mind is always top priority!

Jan. 16th, 2019

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Verified Customer

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Steve Novi, MI

I really don't have a problem with customer support. I've had them for years. They're very good at what they do.

5 years ago

Reply from Guardian Protection

Hi Steve,

Thank you for being a part of the Guardian Protection family! We appreciate your business and loyalty over the years. Please let us know if we can ever be of further assistance.

Jan. 16th, 2019

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Verified Customer

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Susan Sandy, TX

We have limited equipment, but it serves the purpose we need. They contact me immediately if there are any issues.

5 years ago

Reply from Guardian Protection

Hi Susan,

Thank you for leaving 5 star feedback! Guardian Protection is proud to be your home security provider of choice.

Jan. 16th, 2019

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Verified Customer

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Anonymous Chesapeake, VA

So far it's really nice. They were very pleasant and they explained everything to us and we enjoyed them.

5 years ago

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Verified Customer

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John Clarksburg, MD

They did a nice job installing and we're happy with the service. Their equipment does the job that we expected.

5 years ago

Reply from Guardian Protection

Hi John,

Thank you for taking the time to leave 5 star feedback on your customer experience. Guardian Protection is proud to help protect what matters most to you every day.

Jan. 17th, 2019

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Verified Customer

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Bob R

Overpriced. Poor integration with other systems (smart home hubs) and services (ex. IFTTT). Very good response to home monitoring.

5 years ago

Reply from Guardian Protection

Hi Bob,

Thank you for leaving a helpful review of your customer experience. I'm sorry to hear you've had some troubles; we are here 24 hours a day to help protect what matters most to you. Please give us a call or message here if we can help further. Thank you

Jan. 9th, 2019

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Verified Customer

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Victoria Torrance, CA

So far everything is working fine. They have provided everything that we've needed whenever we had questions.

5 years ago

Reply from Guardian Protection

Hello Victoria,

Thank you for sharing helpful feedback for Guardian Protection! We are honored to be your home security company and will work hard every day to provide you with peace of mind.

Jan. 7th, 2019

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Verified Customer

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Richard Washington, PA

They did a very nice job in the sales and installation process. The sophistication of the technology is a little bit behind the times.

5 years ago

Reply from Guardian Protection

Hello Richard,

Thank you for taking the time to leave helpful feedback on your Guardian Protection experience. We strive to provide up to date yet user-friendly security solutions.

Jan. 7th, 2019

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Verified Customer

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Peggy Cowpens, SC

The price is good. Every time I call them, they have answers for me. They do help you as much as they can.

5 years ago

Reply from Guardian Protection

Hello Peggy,

Thanks so much for reviewing your customer experience with Guardian Protection. We are proud to be your home security provider and we are here to help protect what matters most to you.

Jan. 7th, 2019

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Verified Customer

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Armida Celaya Calexico, CA

Experience has been very good. Good service and monitoring. Sales person Jessica N has excellent customer service.

5 years ago

Reply from Guardian Protection

Hi Armida,

Thank you for sharing your experience with Guardian Protection! It's great to hear our sales representative took great care of you; that is always our goal! We wish you a safe and happy holiday season.

Dec. 20th, 2018

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Verified Customer

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Joshua Jones Hemet, CA

Good experience. would like to see more communicatuon from them. by email or txt. As is only get ereceipt when auto payment made.

5 years ago

Reply from Guardian Protection

Hi Joshua,

Thank you for being a part of the Guardian Protection family! We are happy to chat anytime you may have a question, just give us a call. Your safety and peace of mind is always a top concern.

Dec. 20th, 2018

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Verified Customer

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BJ Alexander Rocky River, OH

It has been a positive experience.Guardian has always responded promptly,no matter what the problem.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star experience! We are proud to offer a less than 30 second response time average on all alarms. We are always looking out for your safety and peace of mind.

Dec. 21st, 2018

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Verified Customer

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Cynthia D. B. Lane Hampton, VA

My experience has been positive. They are professional and courteous. They could provide a hard copy of contracts and other documents.

5 years ago

Reply from Guardian Protection

Hello Cynthia, thank you for taking the time to review your experience with Guardian Protection! We can mail you copies of your paperwork if you would like, just give us a call anytime at 1-800-PROTECT. Thank you for your business.

Dec. 21st, 2018

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Verified Customer

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Frantisek Melbourne, FL

It's reliable and they have good customer service. We are long time customers and it's always working.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing 5 star feedback! We appreciate your business and loyalty over the years and look forward to providing you peace of mind for many more.

Dec. 18th, 2018

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Verified Customer

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Tom Philadelphia, PA

When I call, they're responsive and I have the full service plan and they come out and provide the service.

5 years ago

Reply from Guardian Protection

Hello Tom,

Thank you for taking the time to review your customer experience with Guardian Protection! It's wonderful to hear you have the full service plan, talk about peace of mind!

Dec. 17th, 2018

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Verified Customer

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Micaela Manor, TX

They're always helpful and courteous. They take their time with you and talk you through the problems.

5 years ago

Reply from Guardian Protection

Hello Micaela,

Thank you for leaving 5 star feedback for Guardian Protection. We are glad to hear the customer support team has been helpful, that is always our goal!

Dec. 18th, 2018

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Verified Customer

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Fred Parkville, MD

The problem is, I have is the original equipment and we've had it for probably at least 30 years. It's still working but it's old.

5 years ago

Reply from Guardian Protection

Hello Fred,

Thank you for being such a long time customer! Guardian Protection would be happy to discuss an upgrade when you are ready, just give us a call at 1-800-PROTECT.

Dec. 18th, 2018

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Verified Customer

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Ajia Bradenton, FL

I've never had any problem. Anytime I needed anything, I can call them. I love their online service.

5 years ago

Reply from Guardian Protection

Hello Ajia,

Thank you for sharing 5 star feedback on your customer experience. We are happy to answer any and all questions you may have!

Dec. 12th, 2018

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Verified Customer

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Janice Punta Gorda, FL

The only problem I've ever had was replacing a battery. Their representatives are always very professional.

5 years ago

Reply from Guardian Protection

Hi Janice,

Thank you for being a part of the Guardian Protection family! It's great to hear you have received excellent care from our support representatives. Please give us a call anytime you may have technical questions.

Dec. 12th, 2018

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Verified Customer

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Ted Westerville, OH

The customer support responds to all my request. Anytime I called them, they respond and solve any problems I have.

5 years ago

Reply from Guardian Protection

Hello Ted,

Thank you for sharing a helpful customer review. We are honored to be your home security provider!

Dec. 13th, 2018

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Verified Customer

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Lollipop

I had no need to call recently but when the security system was installed Customer Service made sure we were satisfied.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for choosing Guardian Protection for your home security needs! We appreciate your business and feedback.

Dec. 13th, 2018

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Verified Customer

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John T.

Okay, sometimes very few months there is an issue such as radio signal or a sensor not working, all my stuff is hardwired.

5 years ago

Reply from Guardian Protection

Hello John,

Thank you for sharing feedback on your experience with Guardian Protection! We hope the professionally monitored security brings you the peace of mind you deserve every day.

Dec. 13th, 2018

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Verified Customer

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C J M

I've had no issues with my service and when I had a question it was handled quickly and friendly manner.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for being a valued customer of Guardian Protection Services! I'm glad to hear all issues were handled efficiently.

Dec. 13th, 2018

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Verified Customer

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Thomas Jolls

Reliable. Trustworthy..ready to give assurances if the need arises....always alert and ready ro serve.

5 years ago

Reply from Guardian Protection

Hello Thomas,

Thank you for the 5 stars! We appreciate your loyalty and business, have a safe day with Guardian Protection Services.

Dec. 14th, 2018

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Verified Customer

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Luz Elena

My experience has been positive. The technicians are very knowledgeable and patient with seniors like me.

5 years ago

Reply from Guardian Protection

Hello Luz Elena,

Thank you for being a part of the Guardian Protection family! We appreciate your feedback and look forward to providing you with peace of mind.

Dec. 14th, 2018

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Verified Customer

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clara Columbus, OH

i haven't had to use them for emergency's yet. but i check my monitor that i wear and they have been very nice

5 years ago

Reply from Guardian Protection

Hello Clara,

Thank you for choosing Guardian Protection for your security needs. We are proud to have a less than 30 second response time average on all alarms and we will be here when you need us the most.

Dec. 21st, 2018

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Verified Customer

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FrankH Indianapolis, IN

It has been good. When Guardian perceives an issue on my end, they are quick to respond and always courteous.

5 years ago

Reply from Guardian Protection

Hi Frank,

Thank you for choosing Guardian Protection, we appreciate your feedback and business. Have a safe and happy holiday season!

Dec. 21st, 2018

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Verified Customer

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George Pittsburgh, PA

Have used the service since 1988 and have been very pleased. Very responsive when I call customer service and I like talkingto someone local.

5 years ago

Reply from Guardian Protection

Hi George,

Wow thank you for being such a long time customer! We love hearing from our tenured customers and are glad to hear the quick response time is bringing you peace of mind. We are proud to offer 100% U.S. based customer service.

Dec. 21st, 2018

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Verified Customer

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Carmen Upper Marlboro, MD

I have had only positive experiences with Guardian Protection. Timely billing, courteous customer service.

5 years ago

Reply from Guardian Protection

Hello Carmen,

Thank you for sharing 5 star feedback for Guardian Protection! We appreciate your business.

Dec. 21st, 2018

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Verified Customer

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Roy Kim Pittsburgh, PA

Very Good Service for a Very Long Time. they also had patience when I inadvertently set off the alarm system.

5 years ago

Reply from Guardian Protection

Hello Roy,

Thank you for taking the time to leave feedback on Guardian Protection! We are glad to hear the professionally monitored system is bringing you peace of mind.

Dec. 21st, 2018

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Verified Customer

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Beth New Kent, VA

The best customer service. When I talk with reps. on the phone, they are cordial, helpful and very professional.

5 years ago

Reply from Guardian Protection

Hi Beth,

Thank you for reviewing your customer experience with Guardian Protection! It's wonderful to hear the representatives have gone above and beyond. Have a safe day!

Dec. 26th, 2018

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Verified Customer

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Anonymous

I didnt like that i wasnt told there would be a sales tax on material and on the monthly charge it is more than 29.99 a month which i also wasnt made aware of

5 years ago

Reply from Guardian Protection

Hello, thank you for sharing feedback on your billing! Unfortunately we do not have control over the local sales tax as it is instituted by the local municipality. We look forward to providing you with peace of mind every day!

Nov. 14th, 2018

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Verified Customer

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Eloy Kyle, TX

Customer service has always been patient and courteous and kind. They are always able to answer my questions.

5 years ago

Reply from Guardian Protection

Hello Eloy,
Thank you for taking the time to leave 5 star feedback regarding your customer experience. We are glad to hear you are delighted with the services and we are honored to be your home security provider of choice.

Oct. 30th, 2018

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Verified Customer

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anonymous Forest Grove, PA

I've had occasional alarms go off for all that and the response is very good. It's easy to read and to operate.

5 years ago

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Verified Customer

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Carol Grove City, OH

They've been very helpful and knowledgeable in the time I've called and had any questions or concerns.

5 years ago

Reply from Guardian Protection

Hi Carol,

Thank you for taking the time to leave Guardian Protection feedback. We appreciate your business and hope the security system brings you the peace of mind you deserve every day.

Oct. 30th, 2018

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Verified Customer

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Randy Fortville, IN

The service is a bit pricy, but the technology seems up to date and the support staff are very informative.

5 years ago

Reply from Guardian Protection

Hi Randy, Thanks so much for reviewing your experience with Guardian Protection. We attempt to keep the cost of providing award-winning security to a minimum. We hope the security system brings you the peace of mind you deserve every day.

Oct. 25th, 2018

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Verified Customer

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Scott Dayton, OH

Customer support is very competent, and their responses are quick. The equipment provided isn't the most up to date.

5 years ago

Reply from Guardian Protection

Hi Scott, Thanks for the 5 star review of your services. We appreciate the feedback as it will help us improve processes.

Oct. 25th, 2018

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Verified Customer

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Anthony Pittsburgh, PA

Guardian Protection wasn't the cheapest option, but customer service is very knowledgeable and prompt in their answers.

5 years ago

Reply from Guardian Protection

Hi Anthony,

Thank you for taking the time to review your experience with Guardian Protection. It's great to hear you are realizing the value and peace of mind a monitored security system brings.

Oct. 25th, 2018

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Verified Customer

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Anonymous Milford, OH

The technician was great. The controls are fantastic but the doorbell isn't up to par with other smart home services.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for the feedback on your security and smart home services! We're sorry if the doorbell isn't what you were expecting; please give us a call anytime we can be of further assistance.

Oct. 29th, 2018

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Verified Customer

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Anonymous Raleigh, NC

Had to call them to fix an issue and they resolved it pretty quickly. I like the technology platform.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing 5 star feedback; we appreciate your business and hope the 24/7 monitored security brings you peace of mind.

Oct. 29th, 2018

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Verified Customer

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Jason Indianapolis, IN

Guardian Protections offers pretty standard home security equipment. The service has been very good.

5 years ago

Reply from Guardian Protection

Hi Jason,

Thank you for being part of the Guardian Protection family! We appreciate the feedback and will be here to help whenever you may need us.

Oct. 29th, 2018

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Verified Customer

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none Dallas, TX

Improve in Customer service and if needed to send the person home. Also do not send third party people who come with no tools.

6 years ago

Reply from Guardian Protection

Thank you for the feedback on your service experience, this will help us improve the consumer experience! Have a safe day with Guardian Protection Services.

Sep. 25th, 2018

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Verified Customer

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Kraemer McKees Rocks, PA

Helpful, responsive, fixed an issue immediately when I contacted them about it without any run around

6 years ago

Reply from Guardian Protection

Hi Kraemer,

Thank so much for the feedback on your customer experience. Our goal is to delight each customer on every interaction. Have a safe day with Guardian Protection Services!

Sep. 25th, 2018

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Verified Customer

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Lawrence Haines Millsboro, DE

Attentive to a billing problem, quick and fair to conclusion. Excellent personnel in "problem dept".

6 years ago

Reply from Guardian Protection

Hi Lawrence,

Thank you for sharing a helpful review of your consumer experience! Glad to hear everything got smoothed over and you are enjoying the security services.

Sep. 25th, 2018

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Verified Customer

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SaiNandan Apex, NC

Good, and customer support is excellent. Guardian pricing is high compared to other vendors in market.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for the feedback on your consumer experience. Guardian does attempt to provide high quality security monitoring and customer service at the best price. Please give us a call anytime with questions, we are happy to help!

Sep. 25th, 2018

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Verified Customer

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Eric Dayton, OH

Whenever we have any issues we call them and they take care of it. We had a window sensor go bad but other than that the equipment is good.

6 years ago

Reply from Guardian Protection

Hi Eric,

Thank you for sharing a great customer testimonial. We appreciate your business and hope the system brings you peace of mind.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Sep. 12th, 2018

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Verified Customer

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Kim Coatesville, PA

Everyone in customer service has been very knowledgeable and nice. All of their equipment works so far.

6 years ago

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Verified Customer

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Annie

A friend had recommended Guardian Protection to me. The equipment works good for me, they are a very wonderful company.

6 years ago

Reply from Guardian Protection

Hi Annie,

I'm glad to hear you are enjoying the services and you were recommended by a friend. We aim to please each customer on every interaction!

Sep. 11th, 2018

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Verified Customer

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Lav Malvern, PA

They're really responsive when we call. It works well, but it doesn't have the video monitoring yet.

6 years ago

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Verified Customer

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James Jr Waldorf, MD

The guy that came out was very informative, he made sure I knew exactly what was going to be done and how.

6 years ago

Reply from Guardian Protection

Hi James,

Thank you for the 5 star feedback, we appreciate your business!

Sep. 12th, 2018

Guardian Protection Reviews