Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee.

Frontpoint offers three packages ranging from $34.99 to $49.99 per month, with every package a completely wireless security system monitored by a certified monitoring center through a cellular signal.

Customer contracts are typically 12 or 36 months. According to a number of Frontpoint reviews from customers, Frontpoint's main competitive advantage is its exceptional customer service.

Click Here to Read Frontpoint Reviews

The Good

  • Exceptional Customer Service
  • Frontpoint Cost
  • Customizable Home Security Plans
  • Equipment Options
  • Frontpoint Smartphone App
  • No "Hidden Fees"
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-free Trial
  • Always Includes Free Promo Item
  • Contract

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation of high-pressure sales, poor customer service, and hidden fees. According to current customers, Frontpoint's overall service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

Frontpoint Cost

Frontpoint's home security services start at $34.99 per month and can range up to $49.99 per month. Upfront equipment fees start at $99 and can increase in price based on what additional equipment you select for your security package. The higher-priced packages include additional features, such as crash and smash protection, mobile device alert notifications, live video streaming, and home automation options. Frontpoint also has no hidden fees. 

Customizable Home Security Plans

Frontpoint doesn't want to stick you with a standard system with limited options. Frontpoint believes you should have the versatility and customization to create a home security system that will work best for you and your family, so the company allows customers the ability to build their own home security package. You can create your own customized package on Frontpoint's website. Every piece of equipment includes a picture of the product, a detailed description, and the exact price of each item. 

If you are on Frontpoint's website and are going through the customization process, you will first start with the Frontpoint Hub + Keypad, which is Frontpoint's central station command center that comes with every purchase. 

Second, you will select your add-ons. This includes home security equipment as well as home automation products and additional accessories you can choose from.

Lastly, you will select your professional monitoring package. There are three plans to choose from:

Protection Plan ($34.99 per Month)

  • 24/7 professional monitoring
  • 100% wireless & cellular
  • Automated system check
  • Expandable and portable
  • Unique user codes

Interactive Plan ($44.99 per Month)

  • Everything included in the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Mobile alert and notifications via email and text
  • Remote access and control
  • Sensor history

Ultimate Plan ($49.99 per Month)

  • Everything included in the Protection Plan and the Interactive Plan
  • Live video streaming
  • Video and image history
  • Motion-triggered alerts
  • Night vision enabled
  • Light control
  • Smart lock control

It's important to note that all Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost, easy and portable wireless monitoring at no extra cost, and the Interactive and Ultimate plans come with "Crash and Smash" protection, ensuring burglars can't disarm the system by destroying the control panel.

Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and glass/window sensors for its alarm systems. Frontpoint equipment includes the following:

Intrusion Equipment

  • Recessed door sensors & window sensors—$32.99 each
  • Garage door tilt sensor—$44.99 each
  • Glass break sensor—$74.99 each
  • Motion sensor—$64.99 each

Environmental Equipment

  • Smoke & heat sensor—$64.99 each
  • Flood sensor—$44.99 each
  • Carbon monoxide sensor—$89.99 each

Camera Equipment

  • Wireless security cameras—$199.99 (outdoor camera), $99.99 (indoor camera)
  • Skybell Doorbell Camera (only available with the Ultimate Plan)—$189.99

Home Automation Equipment

  • Light bulb—$9.99 each
  • Wireless light control—$49.99 each
  • Garage door controller—$69.99 each
  • Smart door locks—$159.99 each

Additional Accessories

  • Panic button—$39.99 each
  • Yard sign—$3.99 each
  • Window decals—set of five for $3.99
  • Door stickers—$3.99 each
  • Keychain remote—$31.99 each

Frontpoint Smartphone App

Frontpoint systems, including all Frontpoint security cameras, are also compatible with the Frontpoint mobile app for remote access and adjustments. The mobile app is free to download on all mobile app stores. App functionalities include the following:

  • Arming and disarming your home security
  • Controlling all smart devices in your home
  • Notifying you if someone isn't home on time
  • Reminding you to close the garage door
  • Triggering your home automation based on location
  • Enabling customizations that allow you to select which notifications you do want and the ones you don't

No "Hidden Fees"

Additionally, the company has a "no hidden fees" policy, meaning what you see is what you get. As such, Frontpoint is very upfront with monthly costs and individual equipment cost. The security provider even provides individual specs for each of its products online, so potential customers know exactly what they're getting.

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, do-it-yourself installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools. This makes it easy to provide full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave devices and technology for easy setup and control, as well.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract and ensures you are completely satisfied with Frontpoint's service. 

Always Includes Free Promo Item

Every plan with Frointpoint comes with a free promo item.

Contract

Frontpoint works with 12- and 36-month contracts. Many home security companies will only work with 36-month contracts or contracts of longer length, so Frontpoint's flexibility will be a strong advantage to many consumers.

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The Bad

  • Three-Year Warranty
  • Contract Termination
  • Upfront Costs

Three-Year Warranty

Frontpoint only offers a three-year warranty on equipment. Many other competitors offer lifetime equipment warranties. However, Frontpoint is known for its quality equipment, which is noted in the consumer reviews below. 

Contract Termination

If customers choose to terminate their 12 or 36-month contract early, they are responsible for 80 percent of the remaining balance. However, this is pretty common with most home security providers.

Upfront Costs

While equipment fees start at $99, they may reach as high as $449 if a customer chooses to upgrade packages.

The Bottom Line

Frontpoint is a top-rated home security business in the industry. The company offers affordable options with versatile packages, an array of different security and home automation equipment, and transparent pricing with no hidden fees.

With a choice of a 12-month contract, Frontpoint is set apart from its competition. The security company has exceptional customer service, which is noted in the Frontpoint reviews below left by current and past Frontpoint customers.

If you're comfortable with DIY installation and paying for equipment upfront, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what else consumers have to say about the home security provider. 

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.2
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2,146 Reviews

Review Breakdown

5 star
57%
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3 star
8%
2 star
4%
1 star
7%

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Disappointed Discusted
September 11th, 2019 DETAILS
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They didn't even send all of the sensors we paid for and they numbered 10 of them wrong. The door sensors were going off in the middle of the night and we had NOT even placed them yet because they were numbered wrong and the cops came out, etc. Huge and scary problem. Plus, most of the motion sensors have fallen off of the wall. We spent a couple of hours on the phone with technical support and asked if there was a human they could send out to help with this awful mess and they said that does not exist. We are constantly getting emails from Frontpoint, saying that different zones are "off line" or it's just gotten "back on line" ABSOLUTELY RIDICULOUS...THIS IS ONE OF THE WORST, MOST INCOMPETENT COMPANY EVER!!! I have been very sick for the past 6 months and this had made everything worse. Legal counsel will be helping us with this case!!!

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Reply from Frontpoint

Sep 12, 2019

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please Private Message us with the name and address associated with your account? We look forward to hearing from you soon!

Verified Customer

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Christopher
September 11th, 2019 DETAILS
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Worst ever!! Will take money put of your bank account even if your frontpoint account is not active!!

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Reply from Frontpoint

Sep 12, 2019

Hi Christopher, We appreciate you bringing your concerns to our attention. We would like the opportunity to make things right. At your convenience, can you please private message us with the full name and address associated with your account? Thank you, and we hope to speak you soon!

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V Moniz
September 11th, 2019 DETAILS
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Horrible. Absolutely nothing, the alarm never properly functioned. Had to call customer service constantly. Spent endless hours on the phone with them, re-troubleshooting each time to never find a solution.

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Reply from Frontpoint

Sep 12, 2019

Hello, Thank you for your feedback. We wish you the best with your security needs moving forward, and if you do need anything please don't hesitate to reach out to us. Have a great day!

Verified Customer

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Noah
September 11th, 2019 DETAILS
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Flimsy sensors. They frequently go offline and needs to be reset

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Reply from Frontpoint

Sep 12, 2019

Hi Noah, Thank you for taking the time to share this feedback. It's important to us your system is always working the way you need it to. When you have a moment, can you please private message us with the name and address on your account so we can have one of our Support Supervisors can address your concerns? We look forward to hearing from you soon!

Verified Customer

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Jeff
September 11th, 2019 DETAILS
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I like the ease of using. Improve communication and lower monthly price

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Reply from Frontpoint

Sep 12, 2019

Hi Jeff, Thank you for your feedback, as it is the best way for us to grow! Please let us know if there is anything we can do to assist you in the future.

Verified Customer

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Mike Kaiser
September 11th, 2019 DETAILS
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Announcement of door openings and closings is irritating.

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Reply from Frontpoint

Sep 12, 2019

Hi Mike, Thank you for taking the time to share your feedback with us. We can help you customize the announcements. At your convenience, can you please private message us with the full name and address associated with your account so we can have a Support Supervisor reach out to you to address this? Thank you!

Verified Customer

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James
September 11th, 2019 DETAILS
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I have heard the alarm go off inside the house, but there is no noise outside. I don't know if the motion detectors work or if the glass breaker alarms work or if the motion detectors work. What I have seen I like. Its just hard to give a best rating when you don't know what really happens when the place is robbed.

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Reply from Frontpoint

Sep 12, 2019

Hi James, Thank you for taking the time to share your experience with us. Our support team is always here to guide you through ensuring your system is working and giving you the peace of mind you need, so please don't hesitate to reach out to us if you have any further questions or concerns!

Verified Customer

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Tatiana Disotell
September 11th, 2019 DETAILS
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I wish I have chose someone else for my home security. I am a single woman with no DIY skills--signing up with Frontpoint has been a mistake.

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Reply from Frontpoint

Sep 12, 2019

Hi Tatiana, Thank you for taking the time to share your experience with us. One of our Support Supervisors will be reaching out to you shortly make sure that your system is working the way you need it to. Let us know if you need anything else!

Verified Customer

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Hudson
September 11th, 2019 DETAILS
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Bad, sales people and instructions totally inadequate. Support people good.

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Reply from Frontpoint

Sep 12, 2019

Hi Hudson, Thank you for sharing your feedback with us. We would like the chance to review the interaction you've described. At your convenience, can you please private message us with the name and address on your account? Thank you, and we look forward to hearing from you soon!

Verified Customer

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Ed
September 11th, 2019 DETAILS
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equip failures(3x+), cheap equip , can't get any one on phone that knos what they're doing, no peace of mind

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Reply from Frontpoint

Sep 12, 2019

Hi Ed, Thank you for taking the time to share this feedback with us. It is very important to us that you have peace of mind and your system is working as you need it to be. When you have a moment, can you please private message us with the full name and address on your account so we can have a Support Supervisor reach out to you and make sure your concerns are resolved? Thank you, and we look forward to hearing from you soon!

Verified Customer

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Boni Dante
September 11th, 2019 DETAILS
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Not good an experience at all. I can't wait until end of the agreement that I have to swallow due hidden cost. Not been told that the service offered is only for a limited time.

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Reply from Frontpoint

Sep 12, 2019

Hello, We apologize for any negative experience you may have had with us, as that is certainly not our goal here at Frontpoint. We'd like to take a moment to make things right, which is why one of our Support Supervisors will be reaching out to you shortly. Thank you for your feedback and have a nice day!

Verified Customer

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Carolyn Logrono
September 11th, 2019 DETAILS
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My experience is that Frontpoint was easy to use.

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Jen Dilge
September 11th, 2019 DETAILS
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Good service when you call in but if you email support or leave a message, no one gets back to you. Also had to call several times to get a refund processed because I was being overcharged.

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Sheryl
September 11th, 2019 DETAILS
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Had occasions when alarm couldn't be disarmed

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Lisa Marie Williams
September 11th, 2019 DETAILS
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I''ve truly enjoyed having the peace of mind the system offers in addition to the simplicity.

Verified Customer

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Lidia Vogelsang
September 11th, 2019 DETAILS
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Experience with Frontpoint has been excellent. They are very professional and ready to answer any question.

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Thomas Park
September 11th, 2019 DETAILS
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Experience has been good. Their written complaint option within the Frontpoint app is unresponsive, calling with complaints/problems is much better. Use of the App to arm and disarm is very user friendly. Adding sensors to the system is very easy through the App or by calling them on the phone. I feel the cost is a little higher than need be.

Verified Customer

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Katherine Balasingham
September 11th, 2019 DETAILS
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Good. The doorbell mic quality needs to be improved. I can never hear the people through the Doorbell cam if I am using it while away from home.

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Victor Moreno
September 11th, 2019 DETAILS
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I love it just wish that the notification would be more accurate when I leave my home

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Robert
September 11th, 2019 DETAILS
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Great customer service! Very quick to call me and have been very patient with false alarms.

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Krystal Smith
September 11th, 2019 DETAILS
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Easy to work with and any issues were solved quickly

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erica vitori-tate
September 11th, 2019 DETAILS
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Great service consistently when I call and have questions or need technical assistance

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Juan
September 11th, 2019 DETAILS
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Good service affordable pricing fast response

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Andrea Rothe
September 11th, 2019 DETAILS
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Love the customer service and easy to install, user friendly all the way around!

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Whitney Lowrey
September 11th, 2019 Castaic, CA DETAILS
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I cannot express this enough - DO NOT SIGN UP WITH FRONTPOINT! I chose to use this company, and had no issues when it came to the monitoring of my alarm system on my home. However, that all changed when I needed to cancel my account years later. In June 2019, I gave them my 30 day written notice. I was told I'd get charged for July, which I understood, but then my account would be closed and I would no longer get charged. In August, I checked my credit card statement and saw my credit card was in fact charged. I then logged in on my account with them, and it was still open. I called to get this figured out, and I had to sit on hold for over an hour to talk to the right person to credit my credit card and close my account. I was reassured I would get my money back and would no longer receive charges on my credit card. Well that was another LIE. Here it is, September, and I received another charge on my credit card from them! I logged in on my account with them and it is still open! I just had to sit on hold for the correct department for 30 minutes again! ABSOLUTELY RIDICULOUS. If I wasn't checking my statements, I would keep getting these charges and would have no idea. They send no confirmation that your account is officially closed. You are just suppose to take their word for it, which obviously does NOTHING. When I called this month, I was once again "reassured" that my account will be closed and I wouldn't receive anymore charges. We will see though. At this point, I have sent in a notice to the BBB and I am reviewing them everywhere to warn others. If you enjoy being lied to and then sitting on hold to try and get your money back, etc. then go with FrontPoint. If not, choose another company!

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Reply from Frontpoint

Sep 11, 2019

Thanks for sharing your concerns with us. One of our Account Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

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THERESA MANGANELLI
September 11th, 2019 DETAILS
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We installed our first alarm system, Frontpoint, a couple of years ago. Have had no issues beyond what we cause ourselves. The customer service is excellent! Very reliable and gives me great comfort to know I am not alone walking into the house! The price is higher than the usual companies but I feel its worth it for the convenience of use and the comfort of the security system. (Love that I can check the status on my phone!)

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DH
September 11th, 2019 Clinton, SC DETAILS
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I called over a month before my contract was due to expire to make sure that my account would close, and that I would not be charged anything else. I was told that I didn't need to do anything else, and my account would automatically close, thank you for your business, etc. After the end date of the contract, I was billed for another month. I called to get that bill refunded, and they said they couldn't do that, and that they were going to charge me for next month too since I hadn't given 30 days notice. I called more than 30 days prior to my contractual end date and told them to close my account. That representative lied about me not having to do anything. He could have told me to send a letter, and I would have. But he didn't, he lied.

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Reply from Frontpoint

Sep 11, 2019

We appreciate you taking the time to bring your concerns to our attention. One of our Account Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

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Fran Forgit
September 5th, 2019 DETAILS
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I like that they employ English as a first language people and they are always very helpful.

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Erica
September 3rd, 2019 DETAILS
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I can be in my house and it says my phone has left the house and reminds me to arm it even though my phone is right next to me.

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Reply from Frontpoint

Sep 05, 2019

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Verified Customer

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Susan Young
September 3rd, 2019 DETAILS
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I am not really impressed. My door will open and it does not register. I was in bed last night and it said it opened and it never did. Plus the voice is annoying

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Reply from Frontpoint

Sep 11, 2019

We appreciate you bringing your experience to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Verified Customer

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Russ
September 3rd, 2019 DETAILS
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Provide better quality equipment with better battery life.

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Reply from Frontpoint

Sep 05, 2019

We appreciate your feedback as it is the best way for us to grow! Please let us know if there is anything we can do to assist you in the future.

Verified Customer

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Djoka
September 3rd, 2019 DETAILS
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Excellent service - no used car salesman tactics like from the other 2 big companies

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Kara navarro
September 3rd, 2019 DETAILS
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Great! Customer support is quick! Thanks for the help

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Deron Johnson
September 3rd, 2019 DETAILS
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It's OK for the price. However, there have been bugs and there is not 24/7 support except for emergencies. I'm not "unhappy" but do not plan to renew. I would recommend to someone wanting an OK Security System at a good price.

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Reply from Frontpoint

Sep 11, 2019

We appreciate your feedback as it is the best way for us to grow! Please let us know if there is anything we can do to assist you in the future.

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Susanne
September 3rd, 2019 DETAILS
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We love you don't have to have a land line phone. But you still get great security.

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Jerry McGregor
September 3rd, 2019 DETAILS
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The support service and the price of the produce.

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Randy Robertson
September 3rd, 2019 DETAILS
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Not thrilled. Over the phone I was promised a lower price and of course I am billed $10 more a month

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Reply from Frontpoint

Sep 11, 2019

We appreciate you bringing your experience to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

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Celeste Louie
September 3rd, 2019 DETAILS
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Front point has be great this far. No issues and freat customer service.

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Selena Freeland
September 3rd, 2019 DETAILS
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I chose Frontpoint because the entry cost was low. However, I have had some issues that I am not happy with. When a sensor became defective (the sensor just, for no reason, fell off the door, and the back broke off), the company wanted to charge me for shipping the replacement sensor. In my opinion, the adhesive was not strong enough to last and as a result, fell. That to me means the company needs to do a better job pick the adhesive strips. If I did not cause the problem, why would you charge me, the customer, a charge for replacement. They waived the charges after I had to got back and forth with them. I really did not appreciate it. Now, my main entry pad has stopped responding after only 6 months. I'm thinking that after my contract is up that I may go with another product.

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Reply from Frontpoint

Sep 11, 2019

Thank you for sharing your experience with us. It is important to us that your system works exactly how you need it to so one of our Support Supervisors will be reaching out to address all of your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

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Michael Cowley
September 3rd, 2019 DETAILS
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Easy install however we have constant weird quirks and other products that come and go.

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Reply from Frontpoint

Sep 11, 2019

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

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Jessica
August 26th, 2019 DETAILS
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Service doesn't always work. Very inconsistent

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Reply from Frontpoint

Sep 05, 2019

Thank you for sharing your experience with us. We would be happy to have one of our Support Supervisors reach out to address all of your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

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ed yoder
August 26th, 2019 DETAILS
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Like voice message what doors or windows open

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Domonica Jimenez
August 26th, 2019 DETAILS
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I haven't had a pleasure experience yet. The equipment continues to malfunction and customer service is nonexistent.

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Reply from Frontpoint

Sep 05, 2019

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

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T. T.
August 26th, 2019 DETAILS
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Paying more than I was told to as the price is in USD and that wasn't made clear to me when signing the contract

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Reply from Frontpoint

Sep 05, 2019

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

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Hieu Nguyen
August 26th, 2019 DETAILS
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System not good. Sometime arm and automatically unarm

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Reply from Frontpoint

Sep 05, 2019

We appreciate you taking the time to share your feedback with us. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

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Robert Christie
August 26th, 2019 DETAILS
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Customer service is great. They took care of our problem quickly and effortlessly.

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Girish
August 26th, 2019 DETAILS
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Service Responsiveness and Value for Money

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Anthony Purcell
August 26th, 2019 DETAILS
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Provide a better quality Doorbell Camera and a better motion detector that won't detect House pets.

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Reply from Frontpoint

Sep 05, 2019

Thank you for taking the time to share your feedback with us. It is feedback, likes yours, that truly helps us grow as a company.

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Gary Aitken
August 26th, 2019 DETAILS
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When you first signed up stop doing the Bait and switch, when I first signed up I was never told that my app on my phone would not work with my security system after so many days which happened! Bad bad bad and until you start doing that I would never recommend you, give me back my app and I would be very happy!

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Reply from Frontpoint

Sep 05, 2019

We appreciate you bringing your experience to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

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Teresa
August 26th, 2019 DETAILS
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Have had numerous false alarms. You only have 30 days to cancel or you are stuck.

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Reply from Frontpoint

Sep 05, 2019

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.