Frontpoint

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Frontpoint Logo

Frontpoint

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Self Install, 100% Wireless System
1-(844) 503-5024

Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee. Frontpoint offers three packages ranging from $34.99 to $49.99/month, with every package a completely wireless security system monitored by a certified monitoring center through a cellular signal. Customer contracts are typically 12 or 36 months. According to a number of Frontpoint reviews from customers, Frontpoint's main competitive advantage is its exceptional customer service.

The Good

  • Exceptional Customer Service
  • Frontpoint Cost
  • Customizable Home Security Plans
  • Lots of Equipment Options
  • Frontpoint Smartphone App
  • No "Hidden Fees"
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-free Trial
  • Always Includes Free Promo Item
  • Contract

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation of high-pressure sales, poor customer service, and hidden fees. According to current customers, Frontpoint's overall service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

Frontpoint Cost

Frontpoint's home security services start at $34.99/mo and can range up to $49.99/mo. Upfront equipment fees start at $99 and can increase in price based on what additional equipment you select for your security package. The higher-priced packages include additional features, such as crash and smash protection, mobile device alert notifications, live video streaming, and home automation options. Frontpoint also has no hidden fees. 

Customizable Home Security Plans

Frontpoint doesn't want to stick you with a standard system with limited options. Frontpoint believes you should have the versatility and customization to create a home security system that will work best for you and your family, so the company allows customers the ability to build their own home security package. You can create your own customized package on Frontpoint's website. Every piece of equipment includes a picture of the product, a detailed description, and the exact price of each item. 

If you are on Frontpoint's website and are going through the customization process, you will first start with the Frontpoint Hub + Keypad, which is Frontpoint's central station command center that comes with every purchase. 

Second, you will select your add-ons. This includes home security equipment as well as home automation products and additional accessories you can choose from.

Lastly, you will select your professional monitoring package. There are three plans to choose from.

Protection Plan ($34.99/mo)

  • 24/7 professional monitoring
  • 100% wireless & cellular
  • Automated system check
  • Expandable and portable
  • Unique user codes

Interactive Plan ($44.99/mo)

  • Everything included in the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Mobile alert and notifications via email and text
  • Remote access and control
  • Sensor history

Ultimate Plan ($49.99/mo)

  • Everything included in the Protection Plan and the Interactive Plan
  • Live video streaming
  • Video and image history
  • Motion-triggered alerts
  • Night vision enabled
  • Light control
  • Smart lock control

It's important to note that all Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost, easy and portable wireless monitoring at no extra cost, and the Interactive and Ultimate plans come with "Crash and Smash" protection, ensuring burglars can't disarm the system by destroying the control panel.

Lots of Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and glass/window sensors for its alarm systems. Frontpoint equipment includes:

Intrusion Equipment

  • Recessed door sensors & window sensors ($32.99 each)
  • Garage door tilt sensor ($44.99 each)
  • Glass break sensor ($74.99 each)
  • Motion sensor ($64.99 each)

Environmental Equipment

  • Smoke & heat sensor ($64.99 each)
  • Flood sensor ($44.99 each)
  • Carbon monoxide sensor ($89.99 each)

Camera Equipment

  • Wireless security cameras (Outdoor camera - $199.99 each; Indoor camera - ($99.99 each)
  • The new Skybell Doorbell Camera ($189.99) is also available with the Ultimate plan.

Home Automation Equipment

  • Light bulb ($9.99 each)
  • Wireless light control ($49.99 each)
  • Garage door controller ($69.99 each)
  • Smart door locks ($159.99 each)

Additional Accessories

  • Panic button ($39.99 each)
  • Yard sign ($3.99 each)
  • Window decals (Set of 5 for $3.99)
  • Door stickers ($3.99 each)
  • Keychain remote ($31.99 each)

Frontpoint Smartphone App

Frontpoint systems, including all Frontpoint security cameras, are also compatible with the Frontpoint mobile app for remote access and adjustments. The mobile app is free to download on all mobile app stores. App functionalities include:

  • Arming and disarming your home security
  • Controlling all smart devices in your home
  • Notifying you if someone isn't home on time
  • Reminding you to close the garage door
  • Triggering your home automation based on location
  • Enabling customizations that allow you to select which notifications you do want and the ones you don't

No "Hidden Fees"

Additionally, the company has a "no hidden fees" policy, meaning what you see is what you get. As such, Frontpoint is very upfront with monthly costs and individual equipment cost. The security provider even provides individual specs for each of its products online, so potential customers know exactly what they're getting.

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, do-it-yourself installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools. This makes it easy to provide full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave devices and technology for easy setup and control, as well.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract and ensures you are completely satisfied with Frontpoint's service. 

Always Includes Free Promo Item

Every plan with Frointpoint comes with a free promo item.

Contract

Frontpoint works with 12- and 36-month contracts. Many home security companies will only work with 36-month contracts or contracts of longer length, so Frontpoint's flexibility will be a strong advantage to many consumers.

Visit Site

The Bad

  • Three-Year Warranty
  • Contract Termination
  • Upfront Costs

Three-Year Warranty

Frontpoint only offers a 3-year warranty on equipment. Many other competitors offer lifetime equipment warranties. However, Frontpoint is known for its quality equipment, which is noted in the consumer reviews below. 

Contract Termination

If customers choose to terminate their 12 or 36-month contract early, they are responsible for 80 percent of the remaining balance. However, this is pretty common with most home security providers.

Upfront Costs

While equipment fees start at $99, they may reach as high as $449 if a customer chooses to upgrade packages.

The Bottom Line

Frontpoint is a top-rated home security business in the industry. The company offers affordable options with versatile packages, an array of different security and home automation equipment, and transparent pricing with no hidden fees. With a choice of a 12-month contract, Frontpoint is set apart from its competition. The security company has exceptional customer service, which is noted in the Frontpoint reviews below left by current and past Frontpoint customers. If you're comfortable with DIY installation and paying for equipment upfront, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what else consumers have to say about the home security provider. 

We'll Introduce You!

Call our recommended rep over at Frontpoint below.

1-(844) 503-5024

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.4

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1433 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Unique Anderson
March 25th, 2019 DETAILS
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Customer service is good for the most part but the equipment needs improvement. i have had issues since my purchase.

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Lee Ann
March 25th, 2019 DETAILS
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frontpoint has been amazing always there when i need them at a reasonable price. I do wish they offered more options for video services at a better price. I would definately sign up for it.

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AN UNSATISFIED CUSTOMER
March 25th, 2019 DETAILS
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THEY HAVE NO OPERATIONAL SKILLS FROM ONE DEPT.TO ANOTHER

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Dr Bruce Horton
March 25th, 2019 DETAILS
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Very satisfied. Simplicity of installations, the glass break device needs to incorporate a different attachment option the tape is inadequate.

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Pastor Darryl King
March 25th, 2019 DETAILS
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Their customer service and support teams are outstanding.

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JB
March 25th, 2019 DETAILS
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great it's awesome prompt calls on alarm notifications

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Colleen
March 21st, 2019 Columbus, OH DETAILS
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High quality quality equipment that has easy installation, and a reasonably good cost. They have been very helpful and have delivered good customer service.

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Anonymous
March 21st, 2019 Vienna, VA DETAILS
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Devices are reliable, and easy to use. The cost of Frontpoint could be lower.

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Sandra
March 19th, 2019 Gillham, AR DETAILS
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Customer support tries to help me whenever I call them and they've been good. The system is good, it had a malfunctions and I needed customer support and we haven't had any problems getting it.

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Kenneth
March 19th, 2019 Woodbridge, VA DETAILS
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The DIY approach made me feel comfortable with the equipment, it looks solid and set up was easy. Customer service is great. They are very helpful and thorough in answering questions, there is rarely need to be transferred to another department. The equipment is really easy to use and it offers a wide array of features. The app helps you feel connected to the system. I do think there is a little room for improvement in terms of cameras.

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Lauren
March 19th, 2019 Melrose Park, IL DETAILS
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I liked that I could install the security system myself. The sensors go off sometimes and I don't know why. Customer service is pretty responsive. They're really good at turning them off when I call but if I'm not home, it is kind of an issue. I ordered a replacement a month ago and haven't got it yet, so I am going to call again today.

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Ali
March 19th, 2019 Michigan City, IN DETAILS
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The system is bulky and poor quality. It keeps talking that the door is open every once in a while, sometimes at midnight. The app was easy to use and if they had better equipment it would be nice.

Frontpoint Logo

Reply from Frontpoint

Mar 20, 2019

Thank you for sharing your experience with us. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are taken care of. Thanks again and we look forward to speaking with you soon!

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Yuriy
March 19th, 2019 Brooklyn, NY DETAILS
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Everything is automatic and you know everything from your cell phone. I feel like it is good quality. Customer service answers your questions right away and they're courteous and knowledgeable.

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Robin
March 19th, 2019 Fairborn, OH DETAILS
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The price is a little higher than the one I had before but I have had no problems with it, I know my house is secure.

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Gerald
March 19th, 2019 Saint Paul, MN DETAILS
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Whenever I call for help, they are so helpful. They are so detailed and make sure that I'm completely satisfied when I'm done with the call. They call back and I get proactive calls to say if I need help running my board or setting things up. Great customer service.

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Lisa
March 19th, 2019 Grants Pass, OR DETAILS
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They are very helpful, quick responses, and just excellent customer help. The system is very easy to use and seems to work very well. I like my ability to use my phone app to secure my home when I leave and forget.

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Andrey
March 19th, 2019 Durham, NC DETAILS
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I chose FrontPoint because of the first response from the marketing and a very good initial price. The customer service always listens to my question when I ask them and they provide me an answer. It's a convenient system with small sensors used and no wiring.

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Robert
March 19th, 2019 Sheboygan Falls, WI DETAILS
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I don't feel that the alarm is loud enough and they don't offer an extra alarm that you can add to it. You can use your cell phone to arm or disarm it and that makes it a lot easier.

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David
March 19th, 2019 Fort Wayne, IN DETAILS
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Every time we had a question they've always been quick to respond. We haven't had any issues and everything seems to work great. I like the mobile app to be able to view the cameras from anywhere.

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Aaron
March 19th, 2019 Topeka, KS DETAILS
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Any time that we've had an issue or any questions, the customer service has been great and answered and dealt with the issues. Everything works great. There's been no security breach so far. The app lets you monitor everything and arm and disarm your house or office which is really convenient.

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Derek
March 19th, 2019 Washington, DC DETAILS
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I think they provide great customer service. They know the product very well and they're clear with explanations but it's not always consistent. The system works really well. It's easy to install and easy to use. Their app really walks you through everything step by step when you first get your system.

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Sandra
March 19th, 2019 Waterloo, SC DETAILS
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Frontpoint's systems is very dependable and I like the price.

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Filomena
March 19th, 2019 Palm Bay, FL DETAILS
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I got support from the customer service just now installing the system. I haven't had any issues with it, it's worked great.

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Curtis
March 19th, 2019 Falling Waters, WV DETAILS
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I've only talked to the customer service a couple of times since I had the system installed and both times they were very cordial and very knowledgeable. They helped both times with the issue I had. They were very quick when they had installed the equipment. We've had a couple of time where the alarms did go off and their response is quick and everything just went smoothly. They are very reliable and I've neber had any problems with the equipment failing or anything like that.

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Matt
March 19th, 2019 DETAILS
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The customer service is always around. The system is easy to use.

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Cody
March 19th, 2019 Cheyenne, WY DETAILS
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I've been extremely satisfied with the customer service.

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Karen
March 19th, 2019 Belleville, IL DETAILS
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I have had to interact with the customer service multiple times and get support from them. The alarm has gone off and they always call and the first thing out of their mouth is the alarm is going or say that their major concern is that you are safe and then to proceed on if they need to proceed and send somebody to diagnose what's going on. I've had no difficulties with any of the equipment. It was easy to install and it's not difficult to maintain. I like the flexibility to access the system through the phone.

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Philip
March 19th, 2019 East Stroudsburg, PA DETAILS
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The customer service has been very responsive and I'm just happy with the service we've gotten. I would have liked it if every now and then they could give us a call and ask how things are going.

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Gary Mann
March 18th, 2019 San Antonio, TX DETAILS
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Excellent service every time that I have called them for help.

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Anonymous
March 18th, 2019 Haltom City, TX DETAILS
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Most of the representatives were very patient and helped me workout the technical issues that I had. I have had some problems with the long-range sensors, but the system is easy to use, easy to set up, and is affordable.

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Amanda
March 18th, 2019 Houston, TX DETAILS
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I don't have to worry about the power going out because they system will still work. I think they could have a bigger package for a cheaper price.

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Timothy
March 18th, 2019 Nashville, TN DETAILS
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The quality of the Frontpoint security system seems kind of cheap.

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Anonymous
March 18th, 2019 DETAILS
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Everything is so easy to install and use. They are very easy to get a hold of and they are very knowledgeable. I like the app because you can check all the alarms and doors in your house.

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Anonymous
March 18th, 2019 Millersville, MD DETAILS
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I have never had a problem getting in contact with them and whenever we have had an alarm trip, they always call in a timely fashion. Everything is doing its intended job.

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Scott
March 18th, 2019 Chetek, WI DETAILS
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The system is easy to use and anytime I've had an issue they have resolved it quickly.

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Shannon
March 18th, 2019 DETAILS
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The customer service is amazing. They are very helpful and friendly. The installation is very easy.

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Sonya
March 18th, 2019 Hobart, IN DETAILS
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Frontpoint has a great price and they have lots of options available.

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Danny
March 18th, 2019 Leeds, AL DETAILS
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It is simple and easy to use. The price was right for us. The workers were very helpful and knowledgeable. The security system gives me peace of mind when I sleep. They didn't disclose something to us at the beginning and it was very frustrating.

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Sharon
March 18th, 2019 Allentown, PA DETAILS
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We were confused on how to set up the alarm and they were very helpful when we called. It is a very good quality system even though it was a little expensive.

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Mark
March 18th, 2019 Mountain View, CA DETAILS
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They called promptly when I had a break in, and they were very nice when they set up the whole system for me.

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Michael
March 18th, 2019 Harlem, GA DETAILS
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Every time you call customer service, there is a very helpful and friendly person there to talk to you. It is very easy to use and I even set it up myself.

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Richard
March 18th, 2019 Eucha, OK DETAILS
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I had some technical problems and didn't get very good answers to my questions. The equipment is good stuff.

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Josh
March 18th, 2019 Tomball, TX DETAILS
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They are quick to call back on alarms and they are helpful to answer questions and make sure I am satisfied. We had a false alarm once and before I knew it, the police were at the door.

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Anonymous
March 18th, 2019 Townsend, DE DETAILS
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They are pretty consistent on calling back in trying to resolve issues. The system was easy to set up and it doesn't stand out.

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Karina
March 18th, 2019 Calexico, CA DETAILS
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Whenever I talk to someone on the phone, they always answer my questions. The installation wasn't that easy, but it is a good quality system.

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Lynna
March 18th, 2019 Sterling, VA DETAILS
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I like that the system is wireless, but I wish that they would lower the dashboard cost. The customer service is very responsive.

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Michael
March 18th, 2019 San Mateo, CA DETAILS
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They are very responsive to alarms, but I am concerned that a live person doesn't call you when there is a problem with your alarm. It is a very durable system, but water and other elements can cause it to degrade and malfunction.

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Antonio
March 18th, 2019 Florence, SC DETAILS
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I really like the mobile app. I can check everything on it, even if a door has been open for a long time.

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Susan
March 18th, 2019 Columbia, MO DETAILS
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The customer service representatives were very helpful. I don't like the doorbell camera though.

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Anonymous
March 18th, 2019 Seattle, WA DETAILS
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I needed some extra devices and it was easy to get those and set them up. I don't understand all the features on the control panel and it would be nice if you could control it from a mobile device.

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