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Frontpoint

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LAST UPDATED: September 22nd, 2022

Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee.

Frontpoint offers five security packages, all including a completely wireless security system monitored by a certified monitoring station through a cellular signal.

According to several Frontpoint customer reviews, Frontpoint's main competitive advantage is its exceptional customer service. Frontpoint requires a 36-month contract on some equipment packages and month-to-month on other plans. 

Keep reading our Frontpoint security review to learn more about the pros and cons of choosing this company or click here to read Frontpoint reviews

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The Good

  • Exceptional Customer Service
  • Customizable Home Security Packages
  • Valuable Professional Monitoring Plan
  • High-Tech Equipment Options
  • Frontpoint Smartphone App
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-Free Trial
  • 3-Year Warranty
  • Financing Option with No Credit Check

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation for high-pressure sales, poor customer service, and hidden fees. According to customer reviews on BestCompany.com, Frontpoint's overall service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

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Customer Review: Chris from Middleburg, FL

“Outstanding customer service! Technical representatives are always patient, professional, and knowledgeable. Hardly have concerns with my system, only doorbell cam, never made a call with an issue unresolved.”

Customer support is available Monday through Friday from 8:00 a.m. to 11:00 p.m. EST and Saturday through Sunday from 10:00 a.m. to 7:00 p.m. EST. You can also send the company a direct message on its website. 

Customizable Home Security Packages

Frontpoint doesn't want to stick you with a standard system with limited options. Frontpoint believes you should have the versatility and customization to create a home security system that will work best for you and your family, so the company gives customers the ability to build their home security packages.

You can create your customized package on Frontpoint's website. Forty percent of Frontpoint's customers choose to build their security package.

Every piece of equipment on the home security company's website includes a picture of the product, a detailed description, and the exact price of each item.

If you are on Frontpoint's website and are going through the Build Your Own process, you will first start with the Frontpoint Hub + Keypad, which is Frontpoint's central station monitoring center that comes with every purchase.

Second, you will select your add-ons, such as intrusion sensors, video doorbells, indoor and outdoor cameras, environmental sensors, and home automation products.

If you decide to select a pre-arranged Frontpoint home security system, you will have three options to choose from:

Option 1: The Starter Pack 

The Starter Pack is available for as low as $99 and is great for new homeowners on a budget. The following equipment is included in the cost of the Starter Pack: 

  • 1 Frontpoint hub and keypad
  • 1 door and window sensor
  • 1 motion sensor
  • 1 home defense kit (window decal and yard sign)
  • Professional monitoring

Option 2: The Home Shield

The Home Shield is available for as low as $269. This is a great option for busy individuals who want peace of mind knowing they will be notified of unwanted intruders and accidental environmental occurrences. The Home Shield includes the following equipment: 

  • 1 Frontpoint hub and keypad
  • 3 entry sensors
  • 1 motion detector
  • 1 indoor security camera
  • 1 smoke detector/heat sensor
  • 1 home defense kit (window decal and yard sign)
  • Professional monitoring

Option 3: The Family Lookout

The Family Lookout is available for as low as $349. This package offers advanced safety features and a wide variety of equipment. Perimeter Guard™ uses loud beeps and glaring lights to startle and deter intruders. This plan also allows you to use different PIN codes for different people making it easy to manage who enters your home. The Family Lookout includes the following equipment: 

  • 1 Frontpoint hub and keypad
  • 3 door and window sensor
  • 2 motion sensor
  • 1 indoor camera
  • 1 smoke detector/heat sensor
  • 1 free video doorbell camera
  • 1 home defense kit
  • Professional monitoring

Valuable Professional Monitoring Plan

Frontpoint has one professional monitoring plan that is required for all purchases. Frontpoint’s monitoring plan is more expensive than other similar options provided by DIY home security companies. However, the company has included a lot of valuable features in the one monthly price. Below is a list of features included in the Ultimate Plan. 

Ultimate Plan: $49.99 per Month

  • 24/7 professional monitoring
  • 100 percent wireless and cellular equipment
  • Automated system check
  • Expandable and portable equipment
  • Unique user codes
  • Crash and smash protection
  • Geo-location services
  • Mobile alerts and notifications via email and text
  • Remote access and control
  • Sensor history
  • Live video streaming
  • Video and image history
  • Motion-triggered alerts
  • Night vision enabled
  • Light control
  • Smart lock control

It's important to note that all Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost and easy and portable wireless monitoring at no extra cost. All of Frontpoint's security systems also come with geo-location services as well as Crash and Smash protection, ensuring burglars can't disarm the system by destroying the control panel.

Frontpoint also provides free identity protection for customers powered by Allstate Identity Protection. The service includes an online portal for all your data and 24/7 access to data security professionals. The professionals will notify you if they detect any suspicious digital account activity. This is a unique partnership that gives customers an added layer of security for their family and finances. 

High-Tech Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and door/window sensors for its alarm systems. Frontpoint's Hub and Keypad system has 4G LTE, making emergency communications up to 100 times faster than many security companies in the industry. Additionally, tri-path connectivity allows for Wi-Fi, Cellular, and Ethernet connection.

Frontpoint equipment provides full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave devices and technology for easy setup and control.

Frontpoint equipment has Crash and Smash protection and 24-hour battery backup in case the power goes out. Equipment is also compatible with Alexa and Google Home. See below for Frontpoint’s equipment estimate pricing: 

Intrusion Equipment

  • Frontpoint Hub + Frontpoint keypad — $99
  • Door sensor or window sensor — $19.79
  • Glass break sensor — $44.99
  • Motion sensor - $38.99

Environmental Equipment

  • Smoke and heat sensor — $48.74
  • Flood sensor — $33.74
  • Carbon monoxide sensor — $67.49

Camera Equipment

  • Wireless outdoor security camera — $167.50
  • Wireless indoor security camera — $99.99
  • Wireless premium indoor camera — $193.99
  • Doorbell Camera - $79.20

Additional Accessories

  • Panic pendant — $29.99
  • Yard sign — $2.99
  • Window decals (set of three) — $2.99
  • Door sticker — $2.99
  • Keychain remote — $23.99

Frontpoint Smartphone App

Frontpoint systems, including all Frontpoint security cameras, are compatible with the Frontpoint app for remote access and adjustments. The mobile app is available to all new customers and is free to download on all mobile app stores. App functionalities include the following:

  • Walking you through the security system installation
  • Arming and disarming your home security
  • Controlling all smart devices in your home
  • Notifying you if someone isn't home on time
  • Reminding you to close the garage door
  • Turning on and off lights remotely
  • Locking and unlocking your smart door locks remotely
  • Triggering your home automation based on location
  • Enabling customizations that allow you to select which notifications you do want and the ones you don't

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, DIY home security installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools.

Frontpoint pre-programs all equipment to make the installation process as simple as possible, and all equipment is easy peel-and-stick installation. This means no installation fees for customers. Frontpoint's mobile app will also walk you through the installation process.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract and ensures you are completely satisfied with Frontpoint's service

3-Year Warranty

Frontpoint offers a three-year warranty for all of its security products. This warranty is available for all new customers. If any of your Frontpoint equipment malfunctions within three years of purchase, Frontpoint will replace the products free of charge.

Financing Option with No Credit Check

Frontpoint provides financing options to its customers through Comenity Capital Bank. With this financing option, equipment costs are lower and customers don’t have to pay any money upfront for their chosen security plan.

Frontpoint does not require a credit check to receive financing, so customers don't have to worry about their credit score being affected or influencing their eligibility for financing.

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The Bad

  • Up-front Costs
  • Possible Long-Term Monitoring Contracts

Upfront Costs

Because Frontpoint has high-tech, robust security packages, upfront costs are a little high. The upfront cost for a security system may reach as high as $479 if a customer chooses the most advanced plan.

Possible Long-Term Monitoring Contracts

Full-service monitoring subscriptions are either month-to-month or require a 36-month contract. The length of the contract depends on the type of system package purchased. 

Those who subscribe to the 36-month contract are subject to an early termination fee of 80 percent of the remaining monthly charges of the contract term. This is a hefty cancellation fee given the monthly monitoring price of $49.99 per month. Customers should check the subscription policy of their selected package before checking out. 

Frontpoint does not have any self-monitoring options, unlike other DIY installers. This equipment is useless without a subscription to the monitoring service. However, the benefits of the monitoring service may outweigh the higher cost. 

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The Bottom Line

Frontpoint  is a top-rated home security business in the industry. The company offers affordable options with versatile packages, an array of different security and home automation equipment, and transparent pricing with no hidden fees.

With build-your-own security packages, high-tech DIY equipment, and competitive prices, Frontpoint is set apart from its competition. The security company has exceptional customer service, which is noted in the Frontpoint reviews below left by current and past Frontpoint customers.

If you're comfortable with DIY installation, paying for equipment upfront, and possible long-term contracts, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what else consumers have to say about the home security provider.

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Frontpoint Frequently Asked Questions

How does the 30-day risk-free trial period work?

Frontpoint provides a 30-day trial period starting the day you receive your security system. If you are not completely satisfied with your purchases, you can return them for a full refund and free shipping. Returned items need to be postmarked within the 30-day timeframe to avoid a restocking fee of up to $150. This trial period only applies to Frontpoint equipment purchased directly from Frontpoint.

What is Frontpoint's Warranty Policy?

Frontpoint has a three-year limited warranty policy for all of its active Frontpoint customers. Frontpoint promises to repair or replace defective items within the three-year time frame. The warranty does not cover screens, wiring, light bulbs, LED, LCD, expendable batteries, or foil tape.

What is crash and smash protection?

Crash and smash protection triggers a notification to the monitoring center if your control panel is destroyed and no follow-up signals are detected. If the system is not disarmed or an alarm is not triggered, the monitoring center will treat the incident as a break-in.

How does Frontpoint security work?

Frontpoint is a DIY home security system that uses equipment spread inside and outside of your home to monitor movement and sound. After ordering an equipment package online, you’ll receive your equipment in the mail. Customers should follow instructions to install equipment and set up their accounts on the Frontpoint mobile app. Once your system is installed, you can track activity and manage your system from your mobile device or keypad. Frontpoint’s monitoring center is always on standby to respond to any alarms and send notifications of suspicious activity.

How do I prevent a false alarm?

You can reduce the likelihood of a false alarm by keeping all doors and windows shut, avoiding room sensors if you have pets over 40 pounds, installing all equipment properly, and training all users on how to properly manage the system. Learn how to cancel an accidental alarm. This includes carefully disarming your system using a code and waiting for the monitoring cent to call before leaving your home and business. You can contact Frontpoint customer support if you have major upcoming home renovation projects or acquire a pet over 40 pounds.

How much is a Frontpoint security system?

Frontpoint's home security services monitoring is $49.99 per month. Up-front package costs for a Frontpoint Security system start at $99 to $349 depending on additional equipment. The higher-priced packages include additional security equipment, security cameras, and live video streaming. Frontpoint also doesn't have additional fees for its monitoring service other than a cancellation fee if you have subscribed to a 36-month monitoring service.

Are Frontpoint’s motion sensors pet-friendly?

Fronpoint’s sensors are “pet friendly” for animals up to 40 pounds if installed correctly. Customers with pets heavier than 40 pounds should use window or glass-break sensors as an alternative to room sensors.
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Star Rating

4.1

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3,193 Reviews

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5 grade

54%

4 grade

24%

3 grade

9%

2 grade

5%

1 grade

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Patricia Marcott Deming, NM

They are always patient and kind and helpful since I started with them in 2013. When my income greatly diminished after my husband died, they were able to reduce the cost some so I could keep the service. I've never dealt with a more caring company than Frontpoint

4 days ago

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Jose

Great company, great service, outstanding equipment . Overall I am just a satisfied customer. It's easy to install compared to all these competitors out there that charge a lot more just to install it for you. They've always been friendly, they've always been convenient when I need them. When I call for an emergency or questions they always answer. If they don't answer they always call back. Affordable prices.

3 weeks ago

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Michael

Any minor issues I've had, they've been super responsive and have always resolved the issue very quickly. I had an issue with a couple of the sensors. The garage door sensor I've actually had to replace multiple times because it failed, like within a year after installing it. But other than that, everything's been great. I like the fact that I can manage it remotely, particularly through the app on my cell phone. Overall it's been a great experience, their customer service has been super helpful and responsive. I would highly recommend them to anyone else.

3 weeks ago

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Jackie

Convenient and it's easy to install. I've had them for five to seven years and I've never really had an issue with the equipment. I had an issue with batteries once and they sent me a new battery, so that they stay on processing. When something happens, like your alarm goes off, they always call. If I have any questions or need to reset or anything a problem with it, all I do is call the customer support and they're more than willing to help me.

3 weeks ago

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Lo Carlsbad, CA

They contact me immediately after an alarm even, and patiently walk me through installation of new products and battery changes in the control panel.

4 days ago

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DF Duluth, GA

The doorbell camera has been an issue ever since I got it. Constantly trying to get live video. Troubleshooting with your techs only to have it work for a brief while. I've given up. But I hate that it never wants to stay connected to the WiFi although the WiFi shows that it is.

4 days ago

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Sarah Riley Glenwood, MD

Prior to our most recent experience I would have given 5 stars, however, we recently upgraded our panel for our rental property and the tech support gentleman totally screwed us up. It appears he connected our rental property panel to our primary address. The sensors are all malfunctioning and our properties are not being monitored. We continue to spend several hours with tech services without immediate solutions. Super frustrating.

4 days ago

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Deborah Abshire Johns Island, SC

The system only accidentally went off when the smoke alarm fell off the wall. I now secured it with screws. Customer service is always helpful. Very kind, and very knowledgeable.

1 week ago

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Michael Garrett Columbus, MS

I have just been very satisfied with the service I have received, the reliability of the equipment I have been supplied with, and the flexibility I have been shown when there was a problem I was having. I have not yet been told that there was no way I could be helped when there was a problem I was having.

2 weeks ago

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Carla

Get one. The thing we like the most is that they have not jacked up prices like other places have done. So their pricing is superb. It does what it's what they say it will do. They were very responsive and they were very concise. We've had front point for 10 years or more, all we did was get a new device from them.

3 weeks ago

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Jim

There have been times when it's been difficult to get them on the phone, but most of the time they're pretty responsive. The system has been reliable. Cost is low and you have infinite alternatives. I think they need a better motion sensor. I think the motion sensors they have right now are a little bit limited.

3 weeks ago

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Anonymous

They don't push on selling their stuff and they let the the customer make their own decisions. They've been reliable and consistent. It's good quality equipment, I only had one sensor that failed. They are fairly priced and they don't bother me.

3 weeks ago

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Mike

We've had some trouble with our equipment. Most of the people are very good and take care of you, but every once in a while you get a bad one that doesn't want to do their job and you got to kind of nudge them along. They used to call you if there was a problem when you were away from your residence, but it's all gone electronic now and you don't talk to a person. I don't know if that's the best thing or not. I think they ought to be a little more personal.

3 weeks ago

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Robert

They have always been helpful and took care of the problems promptly. It's been fine. They've had to send me a few batteries, but that's normal. It doesn't rely on the internet to call out for fire or police or whatever, it just uses a cell network.

3 weeks ago

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Ramin

There is a lack of availability of the tech support. It was difficult to get someone during the week, let alone on the weekend. It was almost impossible. There was always a callback, but if something was really wrong, like when we had a smoke alarm that just kept going off nonstop, and it was out of control. Tech support called us back like 2 hours later, so it was the service was really bad, I must admit. They constantly had to ship us new smoke detectors, then we had to call and complain again and they had to ship us more new ones. I guess the technology just wasn't working and for a newer company, that's understandable, but it's painful for the consumer.

3 weeks ago

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Baylen

The best value for the dollar and the most flexibility as well. They will spend whatever time is necessary to answer all your questions. I've been on the phone with them sometimes a significant amount of time and they'll spend the time to make sure that everything is right.

3 weeks ago

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Chris

The service people are really knowledgeable about what they're talking about and they go the extra mile to make sure your system is up and running the way you want to. Easy to use, quick responses, great service department and great technical service department.

3 weeks ago

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Michael Chilton Freehold, NJ

Never a problem, very courteous and knowledgeable when talking with them. Also when a false alarm, I got a call very quickly.

4 days ago

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Jeralyn Keeney Grand Rapids, MI

I do not like the fact that in a panic you have to remember a code instead of pressing a button to seek the correctcontact.I.E.Police, Fire, Medical.The motion sensorsare hard to get apart to change batteries and to get the new type of sensor cost 77 plus dollars. I won't be renewing.

1 week ago

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Brenda Parks Smyrna, TN

Each agent has different answers. I just got my package in Aug. and it's been horrible because I've never had a system quandary so I'm roped in for over $1000 with no feeling safe.Very disappointed and will tell all not to get Frointpoint, go to ADT or even a regular store. I have all the equipment,I'd like to give back with getting out of my contract. Can I please get out of my contract,it's not helping me at all. I'm on a fixed income and if this doesn't work, or I can't get a RIGHT answer and a smaller contract time,that would help. They didn't tell me I had options on my contract times. A lot was left out by rep,as if as long as they made the sale,that's all they wanted,like a quota to be met. SO DISAPPOINTED.

1 week ago

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Peter Cavada Ruskin, FL

Way too many small issues with the alarm system, such as bypassing sections. showing doors open when they are actually close. calling to fix is very time consuming and most times we have to leave a call back and when that happens t's usually while in the middle of meeting or taking care of our customer.

2 weeks ago

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Shauntelle

They have great customer service, they're very prompt and professional. We didn't have any issues with any of the equipment until like seven years in, so that's impressive. It doesn't require a land line. Could be cheaper.

3 weeks ago

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Ian

They answer most of my questions, but there have been one or two instances where it's been difficult to to get certain issues resolved. Mostly reliable. The company is willing to work with anything that is faulty, but the touch screen panel in my opinion should turn off, not stay on at all times. My house is safe.

3 weeks ago

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Felicia

I had a couple times where I had to call more than once before I got to a good representative. I've never had an issue with the equipment. As long as it was set up properly. Easy access to use.

3 weeks ago

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Lizbeth

I have some issues with my garage door, because I put it at the garage door and sometimes it will activate it without the door being really open. Everything else was fine. It was pretty easy to install the equipment and the application and the software. It was easy to use. Every time I called the costumer service has solved my problem.

3 weeks ago

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Joyce

The cost had gone up slightly. I would like to be able to reach customer service without waiting hours, that would be helpful. It's easy to use. There is a phone app it allows you to turn it on and off.

3 weeks ago

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Andrew

It's been reliable and has functioned for about 5 or 6 years now. The best thing about using Frontpoint is that the quipment doesn't depend on my internet, they just need to be able to integrate cameras better.

4 weeks ago

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Marcel

It's easy to install. It's not that robust, but it's adequate. The only feedback I have is that when I'm trying to disconnect from them I've had to wait on line for up to 40 minutes and I just gave up after a while and even with their call back service they never called back.

4 weeks ago

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Michael

Every time I had a question or a problem they took care of my problem and everything was done the satisfactory results. I've had them for a number of years and I've had no problem other than replacing batteries.

4 weeks ago

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Joseph Silva Whitefield, NH

Because they resolved my issue quickly and I was back up and running in a very very very short time.

4 days ago

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Harold Thornton Quincy, FL

Great customer service and easy to install products. Great technical assistance and front point stands behind their product.

1 week ago

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Kevin

The monitoring service seems to work fine. They should probably look into more substantial equipment, it really seems like tinkertoy stuff. I really do wish I'd gone with another company. For now I'm just staying put since it functions. The amount of time it takes to get to somebody is obscene, especially when you're having a problem with your alarm and you think there may be a burglary.

3 weeks ago

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Gene

You're always able to add devices such as cameras, and more sensors. They always take the time until the issue is resolved. Best DIY system. They could make the online interface a little easier to control devices.

3 weeks ago

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Michael

You can call and get help anytime. And they're very helpful when you first get it and set it up. It's quality equipment and it does what it says and it's easy to set up.

3 weeks ago

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Charles

Their service is good, but I prefer a system that I control myself instead. It was very good for many years, but then had to be replaced because grew outdated. Good customer service.

3 weeks ago

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Charles B

They are reliable. I have had a couple of problems with couple of the sensors and also the control box. They respond every time I have an issue and I have not been disappointed with that.

3 weeks ago

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Amanda

It's good quality equipment and name brand equipment, wireless and doesn't depend on landline, telephones and stuff. They are real good about calling, and quick about calling. Good customer service.

4 weeks ago

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Anonymous

It's good equipment, easy to install, a couple of the pieces are broken but other than that it's quite good. It's been working perfectly for over five years.

4 weeks ago

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Sammy

I've never called for anything and not had it resolved immediately. Sometimes there's a delay with monitoring when I'm trying to access my video camera to check on my kid.

4 weeks ago

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Cherryl Burkey Vancouver, WA

Ease of use, no high pressure sale, no one in my home, customer support is awesome & in the US

4 days ago

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Moss Anne Easton, PA

If I have trouble, they are quick and clear with the solution! it's what I need

4 days ago

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Caren Paris Bartlett, TX

The equipment is not difficult to use and the people are knowledgeable when you have a problem.

4 days ago

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Laurie Sadler Edmonds, WA

Very attentive and patient in helping . She made sure I got all my questions answered.

4 days ago

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Debbie Gerdl Port Hueneme, CA

Easy to use and when there is a hiccup they are also able to get the system back on track.

4 days ago

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Rick Hilblom Washoe Valley, NV

I had excellent customer service and when we've had an alarm are notified promptly.

4 days ago

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Walter W Chang San Jose, CA

Customer support is very good, problems usually resolved, e.g., re-enabling voice announcements for sensors

4 days ago

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Krystyna Baker North Palm Beach, FL

I like Frontpoint, but have some frustration with lack of good technology integration (IFTTT, Alexa is poor)

4 days ago

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Reed Deluca Stamford, CT

Medical alert was triggered due to faulty control panel and the fire dept had to break down our door to get in.No one was home. In discussion with Frontpoint to have them pay for damage repair.

1 week ago

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star star star star star

Victoria Taylor Sykesville, MD

I've received excellent customer care from them. They are working diligently to give me the best security system, from my experience with them.

2 weeks ago

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Verified Customer

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star star star star star

Sylvia Simpsonville, SC

The staff is always available and always helpful in their responses and they also help or guide the customer with the product purchased.

2 weeks ago