Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee.

Frontpoint offers five security packages, all including a completely wireless security system monitored by a certified monitoring center through a cellular signal.

Frontpoint does not require long-term contracts, making its services month-to-month agreements. According to a number of Frontpoint reviews from customers, Frontpoint's main competitive advantage is its exceptional customer service.

Click Here to Read Frontpoint Reviews

The Good

  • Exceptional Customer Service
  • Frontpoint Cost
  • Evergreen 20% off Smart Home Security
  • Customizable Home Security Packages
  • Multiple Professional Monitoring Plans
  • High-Tech Equipment Options
  • Frontpoint Smartphone App
  • No Hidden Fees
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-Free Trial
  • Three-Year Warranty
  • No Contract
  • Financing Option with No Credit Check

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation of high-pressure sales, poor customer service, and hidden fees. According to current customers, Frontpoint's overall service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

Frontpoint Cost

Frontpoint's home security services start at $44.99 per month. Upfront package costs range from $255.96 to $479.90. The higher-priced packages include additional security equipment, security cameras, and live video streaming. Frontpoint also has no hidden fees.

Evergreen 20% off Smart Home Security

Frontpoint offers 20% off its smart home security every day as part of its standard offer. This price will be additionally discounted for seasonal specials. The prices we list below take into account the 20% off offering.

Customizable Home Security Packages

Frontpoint doesn't want to stick you with a standard system with limited options. Frontpoint believes you should have the versatility and customization to create a home security system that will work best for you and your family, so the company gives customers the ability to build their own home security packages.

You can create your own customized package on Frontpoint's website. 40 percent of Frontpoint’s customers choose to build their own security package. 

Every piece of equipment on Frontpoint’s website includes a picture of the product, a detailed description, and the exact price of each item. 

If you are on Frontpoint's website and are going through the customization process, you will first start with the Frontpoint Hub + Keypad, which is Frontpoint's central station command center that comes with every purchase. 

Second, you will select your add-ons, such as intrusion sensors, cameras, environmental sensors, and home automation products.

If you decide to select a pre-arranged security package, Frontpoint has five to choose from:

Safe Home Starter Package — $255.96

  • Frontpoint Hub + Frontpoint Keypad
  • Two door/window sensors
  • One motion sensor
  • One yard sign
  • Five window decals
  • One door sticker

Safe Home Everyday Package — $295.94

  • Frontpoint Hub + Frontpoint Keypad
  • Three door/window sensors
  • Two motion sensor
  • One yard sign
  • Five window decals
  • One door sticker

Safe Home Plus Package — $319.94

  • Frontpoint Hub + Frontpoint Keypad
  • Three door/window sensors
  • Two glass break sensors
  • One yard sign
  • Five window decals
  • One door sticker

Safe Home Select Package — $383.92

  • Frontpoint Hub + Frontpoint Keypad
  • Four door/window sensors
  • Two motion sensors
  • One glass break sensor
  • One smoke and heat sensor
  • One yard sign
  • Five window decals
  • One door sticker

Safe Home Preferred Package — $479.90

  • Frontpoint Hub + Frontpoint Keypad
  • Five door/window sensors
  • Two motion sensors
  • One glass break sensor
  • One smoke and heat sensor
  • One indoor camera
  • One yard sign
  • Five window decals
  • One door sticker

Multiple Professional Monitoring Plans

In addition to a variety of home security packages, Frontpoint has multiple professional monitoring plans to choose from. Both plans include 24/7 protection, home security control, as well as home automation capabilities. There are two monitoring plans to choose from:

Interactive Plan — $44.99 per Month

  • 24/7 professional monitoring
  • 100 percent wireless and cellular equipment
  • Automated system check
  • Expandable and portable equipment
  • Unique user codes
  • Crash and smash protection
  • Geo-location services
  • Mobile alert and notifications via email and text
  • Remote access and control
  • Sensor history

Ultimate Plan — $49.99 per Month

  • Everything included in the Interactive Plan
  • Live video streaming
  • Video and image history
  • Motion-triggered alerts
  • Night vision enabled
  • Light control
  • Smart lock control

It's important to note that all Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost and easy and portable wireless monitoring at no extra cost. All of Frontpoint’s security systems also come with geo-location services as well as Crash and Smash protection, ensuring burglars can't disarm the system by destroying the control panel.

High-Tech Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and door/window sensors for its alarm systems. Frontpoint’s Hub and Keypad system has 4G LTE, making emergency communications up to 100x faster than many security companies in the industry. Additionally, tri-path connectivity allows for Wi-Fi, Cellular, and Ethernet connection.

Frontpoint equipment provides full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave devices and technology for easy setup and control.

Frontpoint equipment also has Crash and Smash protection and 24-hour battery backup in case the power goes out. Equipment is also compatible with Alexa and Google Home.  Frontpoint equipment and individual pricing is as follows:

Intrusion Equipment

  • Frontpoint Hub + Frontpoint keypad — $299.98
  • Frontpoint keypad — $49.99
  • Door sensor or window sensor — $32.99
  • Garage door tilt sensor — $44.99
  • Glass break sensor — $74.99
  • Motion sensor — $64.99

Environmental Equipment

  • Smoke and heat sensor — $64.99
  • Flood sensor — $44.99
  • Carbon monoxide sensor — $89.99

Camera Equipment

  • Wireless outdoor security camera — $199.99
  • Wireless indoor security camera — $99.99
  • Wireless premium indoor camera — $199.99
  • Slimline Doorbell Camera — $189.99

Home Automation Equipment

  • Wireless light control — $49.99
  • Garage door controller — $69.99
  • Smart door lock — $179.99

Additional Accessories

  • Panic button — $39.99
  • Yard sign — $3.99
  • Window decals (set of five) — $3.99
  • Door sticker — $3.99
  • Keychain remote — $31.99

Frontpoint Smartphone App

Frontpoint systems, including all Frontpoint security cameras, are compatible with the Frontpoint mobile app for remote access and adjustments. The mobile app is available to all new customers and is free to download on all mobile app stores. App functionalities include the following:

  • Walking you through the security system installation
  • Arming and disarming your home security
  • Controlling all smart devices in your home
  • Notifying you if someone isn't home on time
  • Reminding you to close the garage door
  • Turning on and off lights remotely
  • Locking and unlocking your smart door locks remotely
  • Triggering your home automation based on location
  • Enabling customizations that allow you to select which notifications you do want and the ones you don't

No Hidden Fees

Additionally, the company has a no hidden fees policy, meaning what you see is what you get. As such, Frontpoint is upfront with monthly costs and individual equipment cost. The security provider even provides individual specs for each of its products online, so potential customers know exactly what they're getting.

Frontpoint also has a price-lock guarantee, so your monthly monitoring cost will never fluctuate.

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, do-it-yourself installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools. 

Frontpoint pre-programs all equipment to make the installation process as simple as possible, and all equipment is easy peel-and-stick installation. This means no installation fees for customers. Frontpoint’s mobile app will also walk you through the installation process.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract and ensures you are completely satisfied with Frontpoint's service.

Three-Year Warranty

Frontpoint offers a three-year warranty for all of its security products. This warranty is available for all new customers. If any of your Frontpoint equipment malfunctions within three years of purchase, Frontpoint will replace the products free of charge.

No Contract

All new Frontpoint customers will not have to sign into a lengthy contract agreement. All plans are now month to month. This is an improvement from Frontpoint’s old requirement of 12- to 36-month contracts. This also means Frontpoint no longer requires cancellation fees. 

Most home security companies require three-year contracts, so Frontpoint is ahead of the competition by not requiring long-term contracts and cancellation fees going forward.

Financing Option with No Credit Check

Frontpoint will soon provide financing options to its customers through Affirm. The date this will be available is to be determined, but it is in the works. Once this financing is available, equipment costs will lower and customers will not have to pay any money upfront for their chosen security plan. 

Frontpoint does not require a credit check to receive financing, so customers don’t have to worry about their credit score being affected or influencing their eligibility for financing.

Visit Site

The Bad

  • Upfront Costs

Upfront Costs

Because Frontpoint has high-tech, robust security packages, upfront costs are a little high. The upfront cost for a security system may reach as high as $479 if a customer chooses the most advanced plan.

The Bottom Line

Frontpoint is a top-rated home security business in the industry. The company offers affordable options with versatile packages, an array of different security and home automation equipment, and transparent pricing with no hidden fees.

With no long-term contract, build-your-own security packages, high-tech DIY equipment, and competitive prices, Frontpoint is set apart from its competition. The security company has exceptional customer service, which is noted in the Frontpoint reviews below left by current and past Frontpoint customers.

If you're comfortable with DIY installation and paying for equipment upfront, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what else consumers have to say about the home security provider.

We'll Introduce You!

Call our recommended rep over at Frontpoint below.

1-(844) 503-5024

Why Can I Trust Bestcompany.com arrow_drop_down

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

Learn More

User Reviews

Star Rating

4.2
starstarstarstarstar_half

2,503 Reviews

Review Breakdown

5 star
56%
4 star
24%
3 star
8%
2 star
5%
1 star
7%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel

Verified Customer

starstarstarstarstar

Frank

September 9th, 2020 San Jose, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

excellent customer service and product reliability

Verified Customer

starstarstarstarstar

Christopher Horst

September 9th, 2020 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Professional and Friendly Customer Service, State of the Art products and Amazing VALUE !

Verified Customer

starstarstarstarstar

mary hargrave

September 9th, 2020 Fair Oaks, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My experience has been excellent - especially with folks on the phone who help me troubleshoot.

Verified Customer

starstarstarstarstar

Manuel Nunez

September 9th, 2020 Asheville, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have been efficient in monitoring our residential system. Recently they have added an automated system that we are not pleased.

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Jon

September 9th, 2020 Monee, IL DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Billing is an atrocity supposed to be on paper billing but this stops and we have to keep calling. This has been going on for years

Frontpoint Logo

Reply from Frontpoint

Sep 11, 2020

Hey Jon, we are so sorry to hear of this situation and want to thank you for bringing this to our attention- We would love an opportunity to make right your circumstances. Please forward the full details of your situation to [email protected] and we look forward to assisting you!

Verified Customer

starstarstarstarstar

Patricia

September 1st, 2020 Leavenworth, KS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Have no problems with false alarms and the company is always so helpful and friendly and accomadating

Verified Customer

starstarstarstarstar

Lizette Wagoner

September 1st, 2020 Kissimmee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very helpful and professional. Willing to trouble shoot and provide the best alternative or solution

Verified Customer

starstarstarstarstar_border

Mike

September 1st, 2020 Saint Petersburg, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Better than ADT. No appointments for equipment set-up because its all DIY. Phone support is great. Older model motion sensors malfunctioned, transmitting a false alarm several times. Hopefully the new model is improved.

Verified Customer

starstarstarstarstar

Brad

September 1st, 2020 Raleigh, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very reliable; excellent support; very responsive;

Verified Customer

starstarstarstar_borderstar_border

Phil

September 1st, 2020 Jacksonville, FL DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Overall very positive. Equipment is reliable. Only concern is that the monthly price seems too high compared to orther options

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Abhay Patel

September 1st, 2020 Dover, DE DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Their worst customer service and big lie promises to get you sign agreement and once you sign agreement you are stuck with them for 3 years. Can't wait for my 3 years to end.

Frontpoint Logo

Reply from Frontpoint

Sep 11, 2020

Hey Abhay, thanks for bringing this to our attention- We would love an opportunity to make right your circumstances. Please forward the full details of your situation to [email protected] and we look forward to assisting you!

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Sue

September 1st, 2020 Hales Corners, WI DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They were a great company until this past year. Now it's nearly impossible to get any phone assistance. Horrible customer service.

Frontpoint Logo

Reply from Frontpoint

Sep 03, 2020

Hey Sue, thanks for bringing this to our attention- We would love an opportunity to make right your circumstances. Please forward the full details of your situation to [email protected] and we look forward to assisting you!

Verified Customer

starstarstarstarstar

MikeDunnam

August 24th, 2020 Sunnyvale, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Always helpful, fairly responsive; skybell doorbell pretty much sucks

Verified Customer

starstarstarstarstar_border

Douglas Cameron Bradshaw

August 24th, 2020 Riverside, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

better smart home integration with other sytstems, i'd like to display video feeds on the tv when the bell rings, lights turn on when the camera sees movment. everything currently has to be linked to the alarm.com hub it should be the other way, the hub should conect to my systems

Verified Customer

starstarstarstarstar

Bob Hall

August 24th, 2020 Peoria, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Outdoor cameras were bad and I had to go to another vendor. Get better outdoor cameras.

Verified Customer

starstarstarstarstar

Jaime

August 24th, 2020 Fort Worth, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Easy and friendly! Love that it is on signal so when our internet goes out, we are still secure!

Verified Customer

starstarstarstarstar

Inder Banga

August 24th, 2020 Bridgewater, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service and quality products.

Verified Customer

starstarstar_borderstar_borderstar_border

Dan Vicari

August 24th, 2020 North Hollywood, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Difficult to setup. I had to keep moving sensors and the base around to be able to arm the system

Frontpoint Logo

Reply from Frontpoint

Aug 25, 2020

Hey Dan, Thanks for bringing this to our attention- We would love an opportunity to make right your circumstances. Please forward the full details of your situation to [email protected] and we look forward to assisting you!

Verified Customer

starstarstarstarstar

Tim Spearin

August 24th, 2020 Atlanta, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Incredible service whenever I call. They are courteous and attentive. no improvement needed!

Verified Customer

starstarstarstarstar

Brenda B.

August 24th, 2020 Matteson, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have experienced Great Customer Service.

Verified Customer

starstarstarstarstar

H Lockhart

August 24th, 2020 Memphis, TN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My experience has been positive. Customer Service is there for complete aid just in case.I am very satisfied with FRONTPOINT!

Verified Customer

starstarstarstar_borderstar_border

Ca

August 24th, 2020 Minneapolis, MN DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Used to be great. Now they have cut back on everything that made them great before

Frontpoint Logo

Reply from Frontpoint

Aug 25, 2020

Thanks for this feedback Ca, Would you mind submitting the full details of your circumstances to us at [email protected]? We would love an opportunity to rectify any issues you have had and we appreciate you bringing this to our attention.

Verified Customer

starstarstarstar_borderstar_border

Willard Varnado

August 24th, 2020 Lake Saint Louis, MO DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Equipment has been generally reliable. Sometimes the service representatives only provide solutions which will result in having to purchase new devices retha than other possible solutions.

Frontpoint Logo

Reply from Frontpoint

Aug 25, 2020

Hey Willard, we appreciate you bringing this to our attention and we would like the opportunity to alleviate any issues you may have been having with your equipment! We ask that you please submit the full details of your circumstances to [email protected] and we look forward to assisting you!

starstar_borderstar_borderstar_borderstar_border

Lee Nittel

August 19th, 2020 Stroudsburg, PA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Service was OK as a customer. But be aware of their cancelation policies. There is NO WAY to cancel online, so you have call. Then, you have to put it in writing within a certain timeframe. I canceled in March and was told I'd be charged another payment in April. They continued to take money from me through August. I called and got the typical run around, no managers available to talk to etc. I wrote a scathing email to the "we care" email address and received a call. Long story short, they refused to refund the months after I canceled, and then threatened my credit rating if I charged back on my credit card. Unsavory business practices, and I'm seeing many reviews with similar complaints. They were, and continue to be uninterested in working with customers. I have had other alarm companies that have much better equipment, and have NEVER been asked to put something in writing after I clearly asked to cancel my service. This was well after the end of my contract and I will never do business nor recommend this company.

Verified Customer

starstarstarstarstar_border

Anonymous

August 17th, 2020 Emeryville, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Ease of use and transport ability. The company is very responsive. We've had a couple of instances where things have malfunctioned, but the system has worked pretty well.

Verified Customer

starstarstarstar_borderstar_border

Robert

August 17th, 2020 Union, NJ DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I've had them going on 8 years now. At the time they had the best deal and customer service. The people at Frontpoint are always friendly and very helpful. I like the sense of security and the fact that I know it's there in the background. Keeping me safe. I've had a lot of things not work in the past few years.

Frontpoint Logo

Reply from Frontpoint

Aug 18, 2020

Hey Robert, we appreciate you bringing this to our attention and we would like the opportunity to alleviate any issues you may have been having with your equipment! We ask that you please submit the full details of your circumstances to [email protected] and we look forward to assisting you!

Verified Customer

starstarstarstarstar

Cecil

August 17th, 2020 Jonesville, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I picked Frontpoint for the reliability. Everybody is extremely helpful when I talk to them. The system is easy to use.

Verified Customer

starstarstarstarstar_border

Anonymous

August 17th, 2020 Indianapolis, IN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Convenient and it works. It is easy to install and customer support always helps me right away.

Verified Customer

starstarstarstar_borderstar_border

Tammy

August 17th, 2020 Holiday, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The glass break sensors fall off my wall all the time and I recently contacted them about it but I did like the ability to install it myself and it was easy to do and it is easy to use.

Frontpoint Logo

Reply from Frontpoint

Aug 18, 2020

Hey Tammy, thanks for bringing this to our attention. If you are having any persisting issues, we ask that you please submit the full details of your circumstances to [email protected] We look forward to hearing from you and assisting you however we can!

Verified Customer

starstarstarstarstar

Spencer

August 17th, 2020 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like their technology, it is a good value. I have never asked a question they could not answer right away.

Verified Customer

starstarstarstarstar

Marva

August 17th, 2020 Swedesboro, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It works. It’s the best home security system with no pressure. They’re very responsive. It integrates with Alexa and Google products.

Verified Customer

starstarstarstarstar_border

Adam

August 17th, 2020 Omaha, NE DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Easy to install, easy to access, and great customer service. They provide the best package for the best price. They are very receptive and responsive.

Verified Customer

starstarstarstarstar

Hal

August 17th, 2020 Austin, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When we bought it, there were not a lot of WiFi enables alarm systems, that was a bug attraction. It is pretty easy to use with the iPhone app. It has worked as expected. Their folks are always knowledgeable and fast at answering when you call.

Verified Customer

starstarstarstarstar

Carolyn

August 17th, 2020 Hollywood, FL DETAILS arrow_drop_down
Customer service
starstarstarstarstar

Front Point always answers on time, they would be my selection for security company.

Verified Customer

starstarstarstarstar_border

Donald

August 13th, 2020 Albemarle, NC DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The best thing I've found about Frontpoint is mobile access.

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Bill

August 13th, 2020 Sherwood, AR DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The equipment failure rate was a rather high. The signals and sensors going bad is just not very reliable. Frontpoint was responsive when I called them, but when my contract is up I won't be keeping FontPoint; I'll be transferring to some other security system.

Frontpoint Logo

Reply from Frontpoint

Aug 13, 2020

Thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances. Best, Frontpoint

Verified Customer

starstarstarstarstar_border

Anonymous

August 13th, 2020 Omaha, NE DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I like to be notified when the door is open and I also like that I can turn on the features that show that when I'm at home it has a different functioning than when I leave. My system worked relatively well. There are a couple of things that I don't like - the sensors aren't working exactly correct. They are always responsive and I think it's a good value for my money. I would like to hear from them more often- like to get more updates or information on anything that's new out there because I don't really get any communication from them.

Verified Customer

starstarstarstarstar

Joe

August 13th, 2020 Sacramento, CA DETAILS arrow_drop_down
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I was researching home security I found that Frontpoint had the best offer available, so I went with them. It was quick and easy access to the company. When I called late at night, they were available and very courteous and that was a comfort to me. My alarm finally went out on me after few years of service and they were pretty quick in responding to my need for a new machine and some additional sensors. I also opted for a new contract and that worked out okay because it has given me more more benefits and I actually ended up saving you some money. I really haven't had any problems with any of the sensors - door, window, and the glass breaking sensors. I've never actually had to test it so I'm assuming that still works quite well.

Verified Customer

starstarstarstarstar_border

Leslie

August 13th, 2020 Seattle, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Frontpoint is easy to use and setup. They are friendly and knowledgeable.

Verified Customer

starstarstarstarstar_border

J

August 13th, 2020 Greenwell Springs, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Recently I've had a problems with the battery and I think there should be some type of indicator to let you know that the batteries are going low I like that its wireless. Whenever I have to call them, they call back right away. When the batteries are going low there should be some kind of indication and they should offer more equipment that links to the system.

Verified Customer

starstarstarstarstar

Elizabeth

August 13th, 2020 Akron, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I chose Frontpoint for the price per month and they equipment they have. So far so good with them. They do what they say they're going to do.

Verified Customer

starstarstarstarstar_border

U.

August 13th, 2020 Paterson, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

The automation that Frontpoint has is easy to manage. Very good customer service, very good response. The one thing they do not do is upgrade any of the devices and we end up having a lot of issues with batteries and such.

Verified Customer

starstarstarstarstar

Dennis

August 13th, 2020 Lake Placid, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had a couple of battery issues and they took care of it right away... no problem whatsoever.

Verified Customer

starstarstarstarstar

Irene

August 13th, 2020 Bay Saint Louis, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I think the mobile app and the remote access are my favorite things about Frontpoint. The company is thorough I originally picked them because they are a good price and I could set the system up myself.

Verified Customer

starstarstarstarstar_border

Ed

August 13th, 2020 Olla, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We were able to set it up ourselves. When the doors open, the alarm goes off and they call, so everything works good.

Verified Customer

starstarstarstarstar

Craig

August 13th, 2020 Pasco, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Anytime I've had problems they've sent replacements and even went above and beyond what they needed to do. I like just knowing that everything's secure and being checked and looked at. They always get back to me and answer my questions.

Verified Customer

starstarstarstarstar

Keith

August 13th, 2020 Hackensack, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We've had several people who have attempted to break in and so we feel a home security system is necessary and it's been effective. Whenever I have questions I don't have any trouble you know with them answering them.

Verified Customer

starstarstarstarstar_border

Monica

August 13th, 2020 Ypsilanti, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I like the services that it provided and all the different choices for home security products. They monitor - they are quick to respond if the alarm goes off. However, I had an issue with the center of the monitor and I still haven't gotten it resolved yet. The motion sensor I was having a problem with is still not fixed.

Verified Customer

starstarstarstarstar_border

Thomas

August 13th, 2020 Shreveport, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

There were some times where the front door alarm was faulty but I would be able to turn it off from inside the house. This usually happens around the same time in the early in the morning. They are usually very helpful whenever I had to have a discussion with them. Priced better than ADT.

Verified Customer

starstarstarstarstar

Jamel

August 13th, 2020 Lynchburg, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It's an easy install, it's wireless and they make it super user friendly. Everything has worked. Customer support is very responsive and they try to solve the problem.