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Frontpoint

verified
Frontpoint Logo

8.5

Overall Score

Frontpoint

verified
Self Install, 100% Wireless System
1-(844) 503-5024

Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee. Frontpoint offers three packages ranging from $34.99 to $49.99/month, and all equipment is wireless and monitored by a certified monitoring center through a cellular signal. Customer contracts are typically 12 or 36 months. According to a number of customer reviews, Frontpoint's main competitive advantage is its exceptional customer service.

The Good

  • Exceptional Customer Service
  • No "Hidden Fees"
  • Lots of Equipment Options
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-free Trial
  • 100% Cellular Monitoring
  • 100% Wireless Equipment
  • "Crash and Smash" Protection
  • Always Includes Free Promo Item

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation of high-pressure sales, poor customer service, and hidden fees. According to current customers, Frontpoint's customer service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

No "Hidden Fees"

Additionally, the company has a "no hidden fees" policy, meaning what you see is what you get. As such, Frontpoint is very upfront with monthly costs and individual equipment cost. The security provider even provides individual specs for each of its products online so potential customers know exactly what they're getting.

Lots of Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and glass/window sensors for its alarm systems. Frontpoint equipment includes:

  • Recessed door sensors
  • Smart door locks
  • Garage door sensor
  • Glass break sensor
  • Smoke sensor
  • Heat sensor
  • Carbon monoxide sensor
  • Motion sensor
  • Smart thermostat
  • Wireless security cameras
  • Keychain remote

The new Skybell Doorbell Camera is also available with the Ultimate plan. Frontpoint systems, including any Frontpoint security camera, are also compatible with the Frontpoint app for remote access and adjustments. The mobile app is free to download on all mobile app stores.

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, do-it-yourself installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools. This makes it easy to provide full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave technology for easy setup and control, as well.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract.

"Crash and Smash" Protection

The Interactive and Ultimate plans also come with "Crash and Smash" protection, ensuring burglars can't disarm the system by destroying the control panel.

100% Cellular Monitoring

All Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost.

100% Wireless Monitoring

All Frontpoint security systems come with easy and portable wireless monitoring at no extra cost.

Always Includes Free Promo Item

Every plan with Frointpoint will come with a free promo item.

Contract

Frontpoint works with 12- and 36-month contracts. Many home security companies will only work with 36-month contracts or contracts of longer length, so Frontpoint's flexibility will be a strong advantage to many consumers.

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The Bad

  • Three-Year Warranty (vs. Lifetime Warranty)
  • Contract Termination
  • Upfront Costs

Three-Year Warranty (vs. Lifetime Warranty)

Frontpoint only offers a 3-year warranty on equipment. Many other competitors offer lifetime equipment warranties.

Contract Termination

If customers choose to terminate their 12 or 36-month contract early, they are responsible for 80 percent of the remaining balance.

Upfront Costs

While equipment fees start at $99, they may reach as high as $449 if you chose to upgrade packages. If you were to customize their base package to include 10 extra door sensors/window sensors, you would pay close to $429.85 out of pocket.

The Bottom Line

When considering Frontpoint, definitely factor in the cons listed above, but also keep in mind that no security company comes with zero drawbacks. In this case, the pros definitely outweigh the cons. If you're comfortable with DIY installation and paying for equipment upfront, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what past and present customers have to say.

We'll Introduce You!

Call our recommended rep over at Frontpoint below.

1-(844) 503-5024

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User Reviews

4.4

824 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Verified Customer

daisy
November 13th, 2018 Redlands, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

so far it''s been great, and easy to use. the only thing i dislike is that they are not flexible with the payment date. it has to be paid in the first of every month. other than that great!

Helpful?

Verified Customer

Lawrence C. Winchester Jr.
November 13th, 2018 Church Hill, TN DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Awesome customer service. Very user friendly.

Helpful?

Verified Customer

Lizandro Salazar
November 13th, 2018 Addison, IL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I really like having Frontpoint as my security system. I would like to have have the convenience of having the thermostat connected to my alarm system like I had in my previous alarm system.

Helpful?

Verified Customer

lynette terrell
November 13th, 2018 Elwood, IL DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

Great customer service and no issues with the system. Price is a bit high.

Helpful?

Verified Customer

thomas siano
November 13th, 2018 Smithtown, NY DETAILS
Value for your money
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Company trustworthiness

customer service is great techs are very knowledgeable regarding products

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Verified Customer

Barb
November 13th, 2018 Santa Fe, NM DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

Very positive experience. Customer support has been excellent.

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Verified Customer

Rudy Tamayo
November 13th, 2018 El Centro, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Good, haven't been robbed so I guess that's a good thing. Easy to use.

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Verified Customer

P Montaqe
November 13th, 2018 Loganville, GA DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

Their sales team and customer service team are great.

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Verified Customer

Kevin
November 13th, 2018 Philadelphia, PA DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

Very satisfied..great customer service and all sensors work as they should

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Verified Customer

Juliet Mason
November 13th, 2018 Nashville, TN DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Pretty good! Like to get an email every time my alarm goes off so that I can feel connected to the network at all times and not have to wonder if I''m being monitored continually. The emails stopped after the probation period.

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Verified Customer

Glenn Hayes
November 13th, 2018 Fredericksburg, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Easy to install system, good phone help from them.

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Verified Customer

Mohammed Majid
November 13th, 2018 Morton Grove, IL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The cameras are not good---i can't go back and forth and chek if anything happens

Helpful?

Verified Customer

x
November 13th, 2018 Minden, NV DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Very good service before and after the sale

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Verified Customer

William Askins
November 13th, 2018 Largo, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

So far haven''t had any issues. Response from alarm going off was none; but customer service said I had enough time to stop alarm.

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Verified Customer

Brenda S.
November 13th, 2018 Kodak, TN DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It was easy to install and is working as it should.

Helpful?

Verified Customer

Josh
November 13th, 2018 Lakeville, MN DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great we love our system and we are thinking of ways to add on to it alreayd.

Helpful?

Verified Customer

Sean McDaniel
November 13th, 2018 Aurora, CO DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Solid tech, easy to use once installed. Install was a nightmare. Equipment is expensive. Outside camera is too sensitive or not sensitive enough, changing settings does not dial it in enough. Bugs and insects record on it all the time.

Helpful?

Verified Customer

Jose
November 13th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Easy setup and good customer support when it was needed. Good product.

Helpful?

Verified Customer

Greg cornella
November 13th, 2018 Brandon, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Horrible and deceiving company that lied and now we''re stuck in a 3 year contract

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Reply from Frontpoint

Katie KearneyNov 14, 2018

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Helpful?

Verified Customer

Peggy Robinson - Twin City Cartage, LLC
November 13th, 2018 Gering, NE DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

range of the sensors to the panel needs to increase

Helpful?

Verified Customer

Gail W
November 13th, 2018 Hollywood, SC DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Frontpoint has great customer service and support. They are helpful and friendly and their products are very easy to install and use.

Helpful?

Verified Customer

E
November 13th, 2018 Houston, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Installation was easy. Misunderstood the sales call and contract. After arguing, I got the deal that I understood at that time

Helpful?

Verified Customer

Katelyn Mabry
November 13th, 2018 Nashville, TN DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great company! If I need help it''s a phone call away and they are great!

Helpful?

Verified Customer

Michael Washington
November 7th, 2018 Covington, KY DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They did an outstanding job notifying me

Helpful?

Verified Customer

Thomas R. Knupfer Jr.
November 7th, 2018 Derby, NY DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Ease of getting equipment. Customer service is very poor at best. Gentlemen who signed me up had no problem taking my money,but failed to send me the right equipment that was agreed upon when signing up.

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Reply from Frontpoint

Katie KearneyNov 08, 2018

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Helpful?

Verified Customer

Karen Rose
November 7th, 2018 Akron, OH DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Good experience. Great customer service.

Helpful?

Verified Customer

H. Psyhogios
November 7th, 2018 Plainview, NY DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Very satisfied with the overall product and service.

Helpful?

Verified Customer

Rodney Deflumeri
November 7th, 2018 Chapin, SC DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

If you can set a reminder zone if I forget to set the alarm? Why can't you do the same on my return to home to shut off alarm??????

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Reply from Frontpoint

Katie KearneyNov 01, 2018

We appreciate you sharing your feedback with us. We are going to have one of our Support Supervisors look into your account and reach out to make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Helpful?

Verified Customer

Havin
November 7th, 2018 Houston, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I have had one break in since getting Frontpoint, and they called as soon as I got the alert and they sent the cops immediately. So far my experience with them has been fine.

Helpful?

Verified Customer

Rabih Charara
November 7th, 2018 Dearborn Heights, MI DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They must be frank that the mobile application is an extra charge

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Reply from Frontpoint

Katie KearneyNov 01, 2018

We appreciate you taking the time to share this feedback with us. We apologize for any negative experience you feel you have had with us, as that is never our goal here at Frontpoint. Rest assured, one of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are entirely taken care of moving forward! Thanks again and we look forward to speaking with you soon.

Helpful?

Verified Customer

Annette
November 7th, 2018 Bedford, VA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Employees at Front Point helped me set up my system by phone as I was having trouble with my internet. I like that the system is easy to use.

Helpful?

Verified Customer

Missy
November 7th, 2018 Charlotte, NC DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Excellent service! Professional, fast, I love the service!

Helpful?

Verified Customer

Beatrice Springfield
November 7th, 2018 Fayetteville, NC DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Response time on system malfunctions could use some help desk improving. Do Not have a good 24hr

Frontpoint Logo

Reply from Frontpoint

Katie KearneyNov 08, 2018

We appreciate you sharing this feedback with us. It is important to us that you always receive the help you need so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of. Thanks again and we look forward to speaking with you soon!

Helpful?

Verified Customer

Angelica
November 7th, 2018 Tampa, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Easy delivery, able to install without problems. Easy to follow instructions

Helpful?

Verified Customer

Matt
November 7th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Excellent customer service and convenient plug and play setup.

Helpful?

Verified Customer

Samuel Moore
November 7th, 2018 Hyattsville, MD DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

FrontPoint's response time is awesome. We've had a couple of instances were something was burning on the stove and FP called us within a minute of the smoke alarm going off. LOVE IT!!!

Helpful?

Verified Customer

Helen
November 7th, 2018 Yorba Linda, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

my experience has been inconsistent. I questioned having to install the equipment myself. I have been very unhappy with my equipment. Equipment defect. Product falling off the walls and doors. Constantly needing replacement. I am needing to call customer service to replace and reattach.sensors are are activating my alarm.

Frontpoint Logo

Reply from Frontpoint

Katie KearneyNov 08, 2018

We first would like to sincerely apologize for any inconveniences you may have experienced regarding the functionality of your equipment. Rest assured, one of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks for sharing your feedback and we look forward to speaking with you soon.

Helpful?

Verified Customer

Patrick Beccia
November 7th, 2018 La Mirada, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Excellent service, excellent product. I sense team work working well.

Helpful?

Verified Customer

Patricia
November 7th, 2018 Peoria, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Very professional, understanding to clients needs and very helpful.

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Verified Customer

Lisa Haynes
November 7th, 2018 Land O' Lakes, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Good customer service. Equipment has worked well. The system is pretty easy to install.

Helpful?