Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee.

Frontpoint offers five security packages, all including a completely wireless security system monitored by a certified monitoring center through a cellular signal.

Frontpoint does not require long-term contracts, making its services month-to-month agreements. According to a number of Frontpoint reviews from customers, Frontpoint's main competitive advantage is its exceptional customer service.

Click Here to Read Frontpoint Reviews

The Good

  • Exceptional Customer Service
  • Frontpoint Cost
  • Evergreen 20% off Smart Home Security
  • Customizable Home Security Packages
  • Multiple Professional Monitoring Plans
  • High-Tech Equipment Options
  • Frontpoint Smartphone App
  • No Hidden Fees
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-Free Trial
  • Three-Year Warranty
  • No Contract
  • Financing Option with No Credit Check

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation of high-pressure sales, poor customer service, and hidden fees. According to current customers, Frontpoint's overall service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

Frontpoint Cost

Frontpoint's home security services start at $44.99 per month. Upfront package costs range from $255.96 to $479.90. The higher-priced packages include additional security equipment, security cameras, and live video streaming. Frontpoint also has no hidden fees.

Evergreen 20% off Smart Home Security

Frontpoint offers 20% off its smart home security every day as part of its standard offer. This price will be additionally discounted for seasonal specials. The prices we list below take into account the 20% off offering.

Customizable Home Security Packages

Frontpoint doesn't want to stick you with a standard system with limited options. Frontpoint believes you should have the versatility and customization to create a home security system that will work best for you and your family, so the company gives customers the ability to build their own home security packages.

You can create your own customized package on Frontpoint's website. 40 percent of Frontpoint’s customers choose to build their own security package. 

Every piece of equipment on Frontpoint’s website includes a picture of the product, a detailed description, and the exact price of each item. 

If you are on Frontpoint's website and are going through the customization process, you will first start with the Frontpoint Hub + Keypad, which is Frontpoint's central station command center that comes with every purchase. 

Second, you will select your add-ons, such as intrusion sensors, cameras, environmental sensors, and home automation products.

If you decide to select a pre-arranged security package, Frontpoint has five to choose from:

Safe Home Starter Package — $255.96

  • Frontpoint Hub + Frontpoint Keypad
  • Two door/window sensors
  • One motion sensor
  • One yard sign
  • Three window decals
  • One door sticker

Safe Home Everyday Package — $295.94

  • Frontpoint Hub + Frontpoint Keypad
  • Three door/window sensors
  • Two motion sensor
  • One yard sign
  • Three window decals
  • One door sticker

Safe Home Plus Package — $319.94

  • Frontpoint Hub + Frontpoint Keypad
  • Three door/window sensors
  • Two glass break sensors
  • One yard sign
  • Three window decals
  • One door sticker

Safe Home Select Package — $383.92

  • Frontpoint Hub + Frontpoint Keypad
  • Four door/window sensors
  • Two motion sensors
  • One glass break sensor
  • One smoke and heat sensor
  • One yard sign
  • Three window decals
  • One door sticker

Safe Home Preferred Package — $479.90

  • Frontpoint Hub + Frontpoint Keypad
  • Five door/window sensors
  • Two motion sensors
  • One glass break sensor
  • One smoke and heat sensor
  • One indoor camera
  • One yard sign
  • Three window decals
  • One door sticker

Multiple Professional Monitoring Plans

In addition to a variety of home security packages, Frontpoint has multiple professional monitoring plans to choose from. Both plans include 24/7 protection, home security control, as well as home automation capabilities. There are two monitoring plans to choose from:

Interactive Plan — $44.99 per Month

  • 24/7 professional monitoring
  • 100 percent wireless and cellular equipment
  • Automated system check
  • Expandable and portable equipment
  • Unique user codes
  • Crash and smash protection
  • Geo-location services
  • Mobile alert and notifications via email and text
  • Remote access and control
  • Sensor history

Ultimate Plan — $49.99 per Month

  • Everything included in the Interactive Plan
  • Live video streaming
  • Video and image history
  • Motion-triggered alerts
  • Night vision enabled
  • Light control
  • Smart lock control

It's important to note that all Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost and easy and portable wireless monitoring at no extra cost. All of Frontpoint’s security systems also come with geo-location services as well as Crash and Smash protection, ensuring burglars can't disarm the system by destroying the control panel.

High-Tech Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and door/window sensors for its alarm systems. Frontpoint’s Hub and Keypad system has 4G LTE, making emergency communications up to 100x faster than many security companies in the industry. Additionally, tri-path connectivity allows for Wi-Fi, Cellular, and Ethernet connection.

Frontpoint equipment provides full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave devices and technology for easy setup and control.

Frontpoint equipment also has Crash and Smash protection and 24-hour battery backup in case the power goes out. Equipment is also compatible with Alexa and Google Home.  Frontpoint equipment and individual pricing is as follows:

Intrusion Equipment

  • Frontpoint Hub + Frontpoint keypad — $249.98
  • Frontpoint keypad — $54.99
  • Door sensor or window sensor — $19.99
  • Garage door tilt sensor — $24.99
  • Glass break sensor — $44.99
  • Motion sensor — $29.99

Environmental Equipment

  • Smoke and heat sensor — $44.99
  • Flood sensor — $24.99
  • Carbon monoxide sensor — $69.99

Camera Equipment

  • Wireless outdoor security camera — $169.99
  • Wireless indoor security camera — $99.99
  • Wireless premium indoor camera — $199.99
  • Slimline Doorbell Camera — $149.99

Home Automation Equipment

  • Wireless light control — $49.99
  • Smart door lock — $179.99
  • Light bulb — $24.99

Additional Accessories

  • Panic pendant — $19.99
  • Yard sign — $3.99
  • Window decals (set of three) — $3.99
  • Door sticker — $3.99
  • Keychain remote — $24.99

Frontpoint Smartphone App

Frontpoint systems, including all Frontpoint security cameras, are compatible with the Frontpoint mobile app for remote access and adjustments. The mobile app is available to all new customers and is free to download on all mobile app stores. App functionalities include the following:

  • Walking you through the security system installation
  • Arming and disarming your home security
  • Controlling all smart devices in your home
  • Notifying you if someone isn't home on time
  • Reminding you to close the garage door
  • Turning on and off lights remotely
  • Locking and unlocking your smart door locks remotely
  • Triggering your home automation based on location
  • Enabling customizations that allow you to select which notifications you do want and the ones you don't

No Hidden Fees

Additionally, the company has a no hidden fees policy, meaning what you see is what you get. As such, Frontpoint is upfront with monthly costs and individual equipment cost. The security provider even provides individual specs for each of its products online, so potential customers know exactly what they're getting.

Frontpoint also has a price-lock guarantee, so your monthly monitoring cost will never fluctuate.

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, do-it-yourself installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools. 

Frontpoint pre-programs all equipment to make the installation process as simple as possible, and all equipment is easy peel-and-stick installation. This means no installation fees for customers. Frontpoint’s mobile app will also walk you through the installation process.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract and ensures you are completely satisfied with Frontpoint's service.

Three-Year Warranty

Frontpoint offers a three-year warranty for all of its security products. This warranty is available for all new customers. If any of your Frontpoint equipment malfunctions within three years of purchase, Frontpoint will replace the products free of charge.

No Contract

All new Frontpoint customers will not have to sign into a lengthy contract agreement. All plans are now month to month. This is an improvement from Frontpoint’s old requirement of 12- to 36-month contracts. This also means Frontpoint no longer requires cancellation fees. 

Most home security companies require three-year contracts, so Frontpoint is ahead of the competition by not requiring long-term contracts and cancellation fees going forward.

Financing Option with No Credit Check

Frontpoint will soon provide financing options to its customers through Affirm. The date this will be available is to be determined, but it is in the works. Once this financing is available, equipment costs will lower and customers will not have to pay any money upfront for their chosen security plan. 

Frontpoint does not require a credit check to receive financing, so customers don’t have to worry about their credit score being affected or influencing their eligibility for financing.

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The Bad

  • Upfront Costs

Upfront Costs

Because Frontpoint has high-tech, robust security packages, upfront costs are a little high. The upfront cost for a security system may reach as high as $479 if a customer chooses the most advanced plan.

The Bottom Line

Frontpoint is a top-rated home security business in the industry. The company offers affordable options with versatile packages, an array of different security and home automation equipment, and transparent pricing with no hidden fees.

With no long-term contract, build-your-own security packages, high-tech DIY equipment, and competitive prices, Frontpoint is set apart from its competition. The security company has exceptional customer service, which is noted in the Frontpoint reviews below left by current and past Frontpoint customers.

If you're comfortable with DIY installation and paying for equipment upfront, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what else consumers have to say about the home security provider.

User Reviews

Star Rating

4.2
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2,591 Reviews

Review Breakdown

5 star
56%
4 star
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3 star
8%
2 star
5%
1 star
7%

Sentiment Criteria

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Rita

October 24th, 2020 Fredericksburg, VA DETAILS arrow_drop_down
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I've been trying for over a month to get someone to call me regarding the possibility of cancelling my contract. Their website has their customer service department closing at 7 pm on Saturday yet they weren't answering the phone at 6:15 pm on Saturday. The "chat" told me they shut off the phones due to the large volume of calls. Lame answer. The cost is almost twice per month what other companies offer and this is their idea of service. They're making my mind up for me regarding taking my business elsewhere.

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Terry

October 24th, 2020 DETAILS arrow_drop_down
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Good functioning system. My only wish would be sower price for the service price

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Shonda Hansen

October 24th, 2020 DETAILS arrow_drop_down
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They took Time to explain my system with me

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Gary snook

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Fast easy installation, outstanding customer service

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Maryl

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Excellent customer support. If they can't answer the call immediately they have an automated call back system so that you do t have to wait on hold for non emergency issues.

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Joe Burks

October 24th, 2020 DETAILS arrow_drop_down
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They are very helpful and polite. They have a great product but I wish was a little less expensive. I will however continue using the product and services

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Karen

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I like that they respond quickly and that they dispatch the police quickly to

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Alan Handleman

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Employees are knowledgeable, enthusiastic, and eager to help. They make customers feel valued.

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Calvin

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Easy to use. Excellent customer service.

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Neil Nelson

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When an alarm gos off they are very professional nd friendly

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Ronald Gentry

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Great service and products. All experiences have been great. Glad I chose Frontpoint.

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Kimberly

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I have two separate systems in two homes. The Frontpoint reps made it very affordable for me.They are resourceful and very helpful.

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Jack Peavy

October 19th, 2020 DETAILS arrow_drop_down
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Extremely disappointing. You sold me a completely "Self Managed System" with the promise of support. I work for a living and don't have time to spend 30-40 minutes on hold for someone to finally mis-diagnose my issue, then try to sell me a replacement device under that pretense. ADT for $28.00 / mo. and they have a tech come to your home when you need it.

Frontpoint Logo

Reply from Frontpoint

Oct 21, 2020

Hey Jack, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

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Kadie

October 14th, 2020 Jonesboro, AR DETAILS arrow_drop_down
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I called up frontpoint for a quote. *Just* a quote following the suspected poisoning of my parrot. They called back, gave me the quote, then said "You don't want this to happen again, do you?" This was less that two hours after I watched my baby seize to death. So I agreed to buy from them. Once I entered my right mind, I tried to cancel. They put it off, promised me an extra week to decide. I called again a week later and I'm locked in for the next year. It is $400 to get out of a contract i was coerced into.

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Reply from Frontpoint

Oct 21, 2020

Hey Kadie, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Verified Customer

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Patrick Cardozo

October 9th, 2020 DETAILS arrow_drop_down
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They are helpful when l needed assistance .

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Hector Ramirez

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They are highly responsive and professional

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Lawrence wilson

October 9th, 2020 DETAILS arrow_drop_down
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I haven't and you can improve on your play back and up load and your notication does not work all the time

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Reply from Frontpoint

Oct 09, 2020

Hey Lawrence, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Verified Customer

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Tom McCann

October 9th, 2020 DETAILS arrow_drop_down
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They are always there if you need help! The security system that we have covers all our needs and gives us a secure feeling.

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Richard Sax

October 9th, 2020 DETAILS arrow_drop_down
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Great customer service & products. Always helpful & knowledgable. Always a call back if they are experiencing high call volume. Thanks Frontpoint.

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Austin DeClercq

October 9th, 2020 DETAILS arrow_drop_down
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Dismal, don't be fooled by the great customer service reviews. While I won't disagree that the customer service center is great about getting back to you there technology is severely lacking! Severely!

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Reply from Frontpoint

Oct 09, 2020

Hey Austin, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

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Adam

October 6th, 2020 DETAILS arrow_drop_down
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The thing I like about FrontPoint is that you don’t have to have a phone line or internet.

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Yen-Chi

October 6th, 2020 DETAILS arrow_drop_down
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Frontpoint is pretty good. I have no complaints. They are pretty trustworthy. The app works really well. The integration with the home automation is really good and response time is fast. Their staff is pretty good. They are always super helpful and easy to reach. Always able to answer all my questions. The only feedback I have is it would be awesome if they bundled equipment.

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David

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I just renewed. The guy was knowledgeable and polite. I appreciate the service he provided. The equipment seems to be good quality. I don’t have any experience with other equipment but when I needed it, it worked.

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Thomas

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At the time, three years ago I thought this would be the best option for us. I wanted something with wifi. Customer service is fine during the week but if you call during the weekend, it is terrible. We had a problem where our system was dissembled and no one ever called us. The system is decent but when the contract is up, we’ll probably try something else.

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Anonymous

October 6th, 2020 DETAILS arrow_drop_down
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They have all the necessary monitoring equipment. It integrates with smartphones, which is convenient and appealing. They could be a little faster in customer support.

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Terry

October 5th, 2020 DETAILS arrow_drop_down
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The best thing is not having a contract. We’ve had a lot of trouble with the equipment but they seem to respond quickly.

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Yolanda

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Waiting for the contract ends. Cannot hear anything if it goes off because of the low volume.

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Reply from Frontpoint

Oct 09, 2020

Hey Yolanda, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Verified Customer

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Beverly

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I can count on it. When an alarm goes off, they are quick to respond and get it taken care of. They are very good and prompt. It is reliable but expensive. They need to lower their prices for monitoring.

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Tiffany

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The equipment I have is a little bit older and I wish I could update without it costing so much but it was easy to set up and they are quick and answer all my questions. You have a lot of control.

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John

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Functions very well. It was easy to get started and set up. If I have issues, I am able to get some help in a reasonably fast time.

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Ruth

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Never have any probelms with the system. I have done some stupid things but they always get me back on track.

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Wayne

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They need better sensors. I am not happy with them, I am thinking about switching companies. They charged me to replace the fie devices I’ve had fail.

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Ray

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To get anything done, I have to call and wait for them to call me back. If I miss that call, I have to get back in line and wait for them to call me again. It takes two to three hours to get any issues resolved. The equipment is poorly made. It was supposed to be easy and portable and industrial strength but it keeps falling off my walls. They need to get rid of their contract and allow people to get other contracts because their system does not work.

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Reply from Frontpoint

Oct 09, 2020

Hey Ray, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Verified Customer

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Diane

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Sometimes it works sometimes it doesn’t. A few times I’ve called and they couldn’t find solutions to my problem, I like the signs are on my door and in my drive way.

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Reply from Frontpoint

Oct 09, 2020

Hey Diane, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Verified Customer

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Sathish

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Customer service is prompt replying. They are really attentive. They are able to help me out when have issues. Most of the equipment is good. I do have a complaint with the control panel. The alarm sound is too low. It is easy to operate though.

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Anonymous

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Customer service is responsive. They possess good knowledgeable and give you the need information.

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Cynthia

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We don’t get calls if our system goes off as long as we stop the alert soon. It seems to work well. It nice having a security system that works.

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Jay

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Front Point make my family secure. I like the price of it, that is why I decided it was right for me.

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Lorraine

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It works great. I feel safe. When the alarms if you forget, the police are here instantly. When you call, you get right through. You are not on hold for a million hours. They take care of the problem immediately.

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Jon

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Problems get solved right away. You don’t get transferred around and you don’t get multiple calls. I think it has done everything we wanted. It is easy to use.

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Darya

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It's great for young people but may not be as easy for someone who is a little older. It is a little complicated installing certain products. I had it a little off and it was not a very good experience. Customer service is pretty responsive and pleasant to deal with. They don’t push as much as other companies.

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Little

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Satisfies my insurance requirements. It seems to work and I like the price.

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Teresa

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Every time I call, they are there to help and they do a really good job. There is an issue with the battery and I’ve had a couple of issues with the sensors. It was relatively easy to install.

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Victor

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Customer service is always pretty responsive. I like that is was do it yourself doe installation.

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Mark

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I did a lot of web search and saw on multiple sites that it was the top rated home security system so I picked them. It is incredible easy to install and it seems to work really well. Any time I’ve had to interacted with someone, it has been a pleasure.

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Jon

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Best thing is the self installation. Nothing ever really goes wrong. If I have to replace some it, it is the whole part.

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Todd

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I wish Frontpoint would come out with a wireless camera so you didn’t have to plug it into power and a garage sensor so it could detect folks coming up your drive. Other than that everything works. There are no problems. I appreciate that they are quick to respond if we have a question. They are also quick to notify us if there is an incident and the house. We don’t have a lot of neighbors so it is nice to have a group of folks monitoring our house for fire or freezing issues.

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Bernard

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Install is do it yourself. It is a good value. They are quick to respond and good at customer service.

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Anonymous

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Easy system. I’ve had them for years and only had to replace one thing. They are doing a great job. They are dependable. My alarm has gone off multiple times and they call immediately to make sure everything is okay. Wouldn’t use anybody else.

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Matt

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The best thing about using frontpoint is that you can use your phone to control it from anywhere. It is very customizable with what sensors you want on. They have good customer service anytime that I call. They have always been helpful with any questions and made sure we got what we needed.