Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee.

Frontpoint offers five security packages, all including a completely wireless security system monitored by a certified monitoring center through a cellular signal.

Frontpoint does not require long-term contracts, making its services month-to-month agreements. According to a number of Frontpoint reviews from customers, Frontpoint's main competitive advantage is its exceptional customer service.

Click Here to Read Frontpoint Reviews

The Good

  • Exceptional Customer Service
  • Frontpoint Cost
  • Evergreen 20% off Smart Home Security
  • Customizable Home Security Packages
  • Multiple Professional Monitoring Plans
  • High-Tech Equipment Options
  • Frontpoint Smartphone App
  • No Hidden Fees
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-Free Trial
  • Three-Year Warranty
  • No Contract
  • Financing Option with No Credit Check

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation of high-pressure sales, poor customer service, and hidden fees. According to current customers, Frontpoint's overall service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

Frontpoint Cost

Frontpoint's home security services start at $44.99 per month. Upfront package costs range from $255.96 to $479.90. The higher-priced packages include additional security equipment, security cameras, and live video streaming. Frontpoint also has no hidden fees.

Evergreen 20% off Smart Home Security

Frontpoint offers 20% off its smart home security every day as part of its standard offer. This price will be additionally discounted for seasonal specials. The prices we list below take into account the 20% off offering.

Customizable Home Security Packages

Frontpoint doesn't want to stick you with a standard system with limited options. Frontpoint believes you should have the versatility and customization to create a home security system that will work best for you and your family, so the company gives customers the ability to build their own home security packages.

You can create your own customized package on Frontpoint's website. 40 percent of Frontpoint’s customers choose to build their own security package. 

Every piece of equipment on Frontpoint’s website includes a picture of the product, a detailed description, and the exact price of each item. 

If you are on Frontpoint's website and are going through the customization process, you will first start with the Frontpoint Hub + Keypad, which is Frontpoint's central station command center that comes with every purchase. 

Second, you will select your add-ons, such as intrusion sensors, cameras, environmental sensors, and home automation products.

If you decide to select a pre-arranged security package, Frontpoint has five to choose from:

Safe Home Starter Package — $255.96

  • Frontpoint Hub + Frontpoint Keypad
  • Two door/window sensors
  • One motion sensor
  • One yard sign
  • Five window decals
  • One door sticker

Safe Home Everyday Package — $295.94

  • Frontpoint Hub + Frontpoint Keypad
  • Three door/window sensors
  • Two motion sensor
  • One yard sign
  • Five window decals
  • One door sticker

Safe Home Plus Package — $319.94

  • Frontpoint Hub + Frontpoint Keypad
  • Three door/window sensors
  • Two glass break sensors
  • One yard sign
  • Five window decals
  • One door sticker

Safe Home Select Package — $383.92

  • Frontpoint Hub + Frontpoint Keypad
  • Four door/window sensors
  • Two motion sensors
  • One glass break sensor
  • One smoke and heat sensor
  • One yard sign
  • Five window decals
  • One door sticker

Safe Home Preferred Package — $479.90

  • Frontpoint Hub + Frontpoint Keypad
  • Five door/window sensors
  • Two motion sensors
  • One glass break sensor
  • One smoke and heat sensor
  • One indoor camera
  • One yard sign
  • Five window decals
  • One door sticker

Multiple Professional Monitoring Plans

In addition to a variety of home security packages, Frontpoint has multiple professional monitoring plans to choose from. Both plans include 24/7 protection, home security control, as well as home automation capabilities. There are two monitoring plans to choose from:

Interactive Plan — $44.99 per Month

  • 24/7 professional monitoring
  • 100 percent wireless and cellular equipment
  • Automated system check
  • Expandable and portable equipment
  • Unique user codes
  • Crash and smash protection
  • Geo-location services
  • Mobile alert and notifications via email and text
  • Remote access and control
  • Sensor history

Ultimate Plan — $49.99 per Month

  • Everything included in the Interactive Plan
  • Live video streaming
  • Video and image history
  • Motion-triggered alerts
  • Night vision enabled
  • Light control
  • Smart lock control

It's important to note that all Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost and easy and portable wireless monitoring at no extra cost. All of Frontpoint’s security systems also come with geo-location services as well as Crash and Smash protection, ensuring burglars can't disarm the system by destroying the control panel.

High-Tech Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and door/window sensors for its alarm systems. Frontpoint’s Hub and Keypad system has 4G LTE, making emergency communications up to 100x faster than many security companies in the industry. Additionally, tri-path connectivity allows for Wi-Fi, Cellular, and Ethernet connection.

Frontpoint equipment provides full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave devices and technology for easy setup and control.

Frontpoint equipment also has Crash and Smash protection and 24-hour battery backup in case the power goes out. Equipment is also compatible with Alexa and Google Home.  Frontpoint equipment and individual pricing is as follows:

Intrusion Equipment

  • Frontpoint Hub + Frontpoint keypad — $299.98
  • Frontpoint keypad — $49.99
  • Door sensor or window sensor — $32.99
  • Garage door tilt sensor — $44.99
  • Glass break sensor — $74.99
  • Motion sensor — $64.99

Environmental Equipment

  • Smoke and heat sensor — $64.99
  • Flood sensor — $44.99
  • Carbon monoxide sensor — $89.99

Camera Equipment

  • Wireless outdoor security camera — $199.99
  • Wireless indoor security camera — $99.99
  • Wireless premium indoor camera — $199.99
  • Slimline Doorbell Camera — $189.99

Home Automation Equipment

  • Wireless light control — $49.99
  • Garage door controller — $69.99
  • Smart door lock — $179.99

Additional Accessories

  • Panic button — $39.99
  • Yard sign — $3.99
  • Window decals (set of five) — $3.99
  • Door sticker — $3.99
  • Keychain remote — $31.99

Frontpoint Smartphone App

Frontpoint systems, including all Frontpoint security cameras, are compatible with the Frontpoint mobile app for remote access and adjustments. The mobile app is available to all new customers and is free to download on all mobile app stores. App functionalities include the following:

  • Walking you through the security system installation
  • Arming and disarming your home security
  • Controlling all smart devices in your home
  • Notifying you if someone isn't home on time
  • Reminding you to close the garage door
  • Turning on and off lights remotely
  • Locking and unlocking your smart door locks remotely
  • Triggering your home automation based on location
  • Enabling customizations that allow you to select which notifications you do want and the ones you don't

No Hidden Fees

Additionally, the company has a no hidden fees policy, meaning what you see is what you get. As such, Frontpoint is upfront with monthly costs and individual equipment cost. The security provider even provides individual specs for each of its products online, so potential customers know exactly what they're getting.

Frontpoint also has a price-lock guarantee, so your monthly monitoring cost will never fluctuate.

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, do-it-yourself installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools. 

Frontpoint pre-programs all equipment to make the installation process as simple as possible, and all equipment is easy peel-and-stick installation. This means no installation fees for customers. Frontpoint’s mobile app will also walk you through the installation process.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract and ensures you are completely satisfied with Frontpoint's service.

Three-Year Warranty

Frontpoint offers a three-year warranty for all of its security products. This warranty is available for all new customers. If any of your Frontpoint equipment malfunctions within three years of purchase, Frontpoint will replace the products free of charge.

No Contract

All new Frontpoint customers will not have to sign into a lengthy contract agreement. All plans are now month to month. This is an improvement from Frontpoint’s old requirement of 12- to 36-month contracts. This also means Frontpoint no longer requires cancellation fees. 

Most home security companies require three-year contracts, so Frontpoint is ahead of the competition by not requiring long-term contracts and cancellation fees going forward.

Financing Option with No Credit Check

Frontpoint will soon provide financing options to its customers through Affirm. The date this will be available is to be determined, but it is in the works. Once this financing is available, equipment costs will lower and customers will not have to pay any money upfront for their chosen security plan. 

Frontpoint does not require a credit check to receive financing, so customers don’t have to worry about their credit score being affected or influencing their eligibility for financing.

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The Bad

  • Upfront Costs

Upfront Costs

Because Frontpoint has high-tech, robust security packages, upfront costs are a little high. The upfront cost for a security system may reach as high as $479 if a customer chooses the most advanced plan.

The Bottom Line

Frontpoint is a top-rated home security business in the industry. The company offers affordable options with versatile packages, an array of different security and home automation equipment, and transparent pricing with no hidden fees.

With no long-term contract, build-your-own security packages, high-tech DIY equipment, and competitive prices, Frontpoint is set apart from its competition. The security company has exceptional customer service, which is noted in the Frontpoint reviews below left by current and past Frontpoint customers.

If you're comfortable with DIY installation and paying for equipment upfront, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what else consumers have to say about the home security provider.

We'll Introduce You!

Call our recommended rep over at Frontpoint below.

1-(844) 503-5024

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User Reviews

Star Rating

4.2
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2,435 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
7%

Sentiment Criteria

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KZ

July 9th, 2020 Novi, MI DETAILS arrow_drop_down
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System malfunctionong. Keep sending false alarms. Sensors not working. Service not cancelled at contact expiration. Cancellation procedure tricks/cheats customers.

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MC

March 24th, 2020 Apple Valley, CA

Didn't even get past the sales pitch. The call was a spoofed call to look like a local phone number & person, when I asked where he was calling from, he said "Utah"... not good being dishonest from the start. Would have maybe been a paying customer, but for that.

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Kristina

March 3rd, 2020 Schnecksville, PA DETAILS arrow_drop_down
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System has had terrible issues. replaced keypad 2-3 times. replaced hub. replaced sensor. Good Customer Service when you can get someone on the phone.

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Dwhoush

February 27th, 2020 Theodore, AL

When I was shopping around for alarm systems, Frontpoint was a front runner. I was very turned away by how pushy they were over the phone and how many times they called me.

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terryjamison

February 6th, 2020 Madison, MS

Front point security is one of the best. They are very true to there service and protection to your home

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Paul

January 24th, 2020 DETAILS arrow_drop_down
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The hardware is not always reliable. While the customer service is good about replacing faulty components, I would rather never have to replace them in the first place.

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Kasturi Basu

January 24th, 2020 DETAILS arrow_drop_down
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Had a great experience. Very customer friendly. A more developed keypad!

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Bryan

January 24th, 2020 DETAILS arrow_drop_down
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Make panic button for app. Fix glitches in Android version of App.

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Mikaila

January 24th, 2020 DETAILS arrow_drop_down
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They trick you into a contract and make it extremely difficult to return equipment.

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Alicea

January 24th, 2020 DETAILS arrow_drop_down
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I really appreciate their fast customer service. I'm great full how easy it is to install.

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Mel

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Lots of problems in the beginning. Improve by sending a rep out to see if setup is correct especially if someone has called three times in a roll. Show sympathy and concern

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Omar Rodriguez

January 24th, 2020 DETAILS arrow_drop_down
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Faulty system with no resolution from customer service and stuck in contract.

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Sung Kim

January 24th, 2020 DETAILS arrow_drop_down
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Include additional external door camera and window at no cost.

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TB

January 24th, 2020 DETAILS arrow_drop_down
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Excellent customer service and offers to date

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Sean

January 24th, 2020 DETAILS arrow_drop_down
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Customer service is good. The system itself is frustrating at times because the sensors consistently give me errors.

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Shane kasunich

January 17th, 2020 DETAILS arrow_drop_down
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I love the great and and professional service I have always received. The only thing that I wish they would improve on is different types of new equipment, like inside or outdoor siren.

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Don

January 17th, 2020 DETAILS arrow_drop_down
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Improve the sensors in the way they are placed I get notified that a sensor is off Line and without doing anything about three hours later. itt come back on line

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Phyllis Burton

January 17th, 2020 DETAILS arrow_drop_down
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Great! Easy to install , great customer service

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DOUGLAS QUINN

January 17th, 2020 DETAILS arrow_drop_down
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Questions have always been answered promptly....Easy Set up .... We have the feeling of being safe and your property contents are protected.

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Alice sawicki

January 17th, 2020 DETAILS arrow_drop_down
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Hate the high price and the bright blue lite at night.Do like treatment employees treatment when I call.

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David Reimers RN

January 17th, 2020 DETAILS arrow_drop_down
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Overall I'm not impressed at the lack of service I've received so far

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Richard Conner

January 17th, 2020 DETAILS arrow_drop_down
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The Communication and there willingness to work with you as a customer.

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Deborah Moore

January 17th, 2020 DETAILS arrow_drop_down
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Very knowledgeable staff and very patient !

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Will

January 14th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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I really wanted to like this company. They were less expensive than ADT and their equipment was generic so you could buy additional sensors and add them on without paying exorbitant markup. Alas, things went off the rails when Customer Service was anything but helpful. Their equipment only lasted a couple of years before the radio when out on the keypad and sensors went bad. Finally, after 6 years we had enough and switched. After leaving, Frontpoint tried to charge us for 3 months of service claiming we were still under contract (though mysteriously they said we were not under contract when the equipment was faulty). So here is an honest review by a former customer: there are far better alternatives out there, and for cheaper.

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JC CARREIRA

January 14th, 2020 DETAILS arrow_drop_down
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THEY SYSTEM CAN BE PRIMITIVE AT TIMES I WOULD LOVE A COLORED TOUCH PANEL DISPLAY BUT IT WORKS TO SECURE THE HOUSE. I HAD A FEW ISSUES WHICH WERE RESOLVED AT NO COST TO ME WITH TECH SUPPORT AND NEW SENSORS BEING PROVIDED. AND THE APP NEEDED AN UPDATE ONCE

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Michelle T.

January 14th, 2020 DETAILS arrow_drop_down
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Excellent! Customer service is prompt and on point.

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George Worth

January 14th, 2020 DETAILS arrow_drop_down
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The support is outstanding. Talk to a person, in the US, whenever needed. Smoke setector failed after a few months, otherwise all is still functional.

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Denny Mateu

January 14th, 2020 DETAILS arrow_drop_down
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I have problems with the door sensors falsely triggering. I have had two false alarms already. The motion sensor fell off the wall. Overall, I am very dissatisfied. Once my contract is over, Frontpoint will no longer be my alarm company.

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Teresa Richardson

January 14th, 2020 DETAILS arrow_drop_down
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Very pleased with my system. Frontpoint was attentive to my needs and I feel more secure.

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Leonard Brown

January 14th, 2020 DETAILS arrow_drop_down
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I'm impressed totally with all faucets of my security business that protects my cars and Man Cave

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Ashley

January 14th, 2020 DETAILS arrow_drop_down
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I hate that nothing was offered to me besides me having to pay more when I moved and Frontpoint no longer was working because my doors are made of metal, causing the door sensors to not work. The camera was the only thing that worked and I pay $50 monthly so it just seemed unfair. Wouldn't give me a discount or anything which was dumb.

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Margaret Heidrick

January 14th, 2020 Austin, TX DETAILS arrow_drop_down
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DO NOT waste your time or money. The equipment is bad, but the service is TERRIBLE. The equipment I got was broken from the beginning. (After a faulty door lock and hours lost to reinstalling, then a motion detector gone rogue, the camera they "gifted" me does NOT activate with outdoor motion and never records, and now the panel's internal battery has been dead after only 2 years). But worse is the absolutely god awful service that will leave you wanting to pull your hair out. Recently they called me 30 times to update billing info, and as soon as they had my CC info, they DOUBLE CHARGED me. I had to waste more time to request they refund. I've now called 5 times to try to cancel the account. Every time, when I reach a verbal agreement with the agent, they follow up with an incorrect email. They tell you on the phone after hours of talking that you can get out for X amount, then the email has the wrong dates of termination, the wrong amount to finish out, AND has an extra charge that they promised they'd take care of. It's LIES, LIES, and LIES. Don't do it. You'll hate yourself.

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Christopher Schectman

January 6th, 2020 Virginia Beach, VA DETAILS arrow_drop_down
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False alarms with smoke detector. Problems with sensors. No HomeKit integration.

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anonymously

January 6th, 2020 DETAILS arrow_drop_down
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Highly reliable. They have excellent technical support. It's easy to set up and you can take care of the alarms remotely.

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James

January 6th, 2020 DETAILS arrow_drop_down
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You can do it yourself. Set it and forget it. You don't need a technician. It's more convenient for the everyday household. I haven't had a bad experience with customer service. Some of the sensors do not read 100% everytime a door opens or closes.

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Alyssa

January 6th, 2020 DETAILS arrow_drop_down
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They are pretty responsive and follow up with multiple calls. It's easy to install and seems to work well. I know they moved to a month to month model and we'd definitely rather have that than be stuck in a contract.

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Ning

January 6th, 2020 DETAILS arrow_drop_down
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It's easy to use. I tried to cancel my services and they tried to stop me. They promised something they didn't deliver. Other than that I haven't encountered any problems.

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Don

January 6th, 2020 DETAILS arrow_drop_down
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They send it to you and you do all the set up. If you need anything fixed you have to get on the phone and talk to them for hours. They need the sensors to cover more than 100 ft and metal gutters should not interfere with the system.

Frontpoint Logo

Reply from Frontpoint

Jan 14, 2020

We appreciate you taking the time to share your feedback with us. It is feedback, like yours, that helps us grow as a company.

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Teresa

January 6th, 2020 DETAILS arrow_drop_down
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Every time I've called I've talked to a live person and they've been very polite and helpful. It was easy to install on my own and I've had no issues with it.

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Christopher

January 3rd, 2020 Brooksville, FL DETAILS arrow_drop_down
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Frontpoint had good reviews online and good customer service when we called to get started with them. They are very friendly, answer my questions, and are easy to talk to. Installation is easy.

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Henry

January 3rd, 2020 Bridgton, ME, DETAILS arrow_drop_down
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Very quick responses - when I've needed help with my system, they've been very responsive. Sometimes we get false alarms.

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4

January 2nd, 2020 Pompano Beach, FL DETAILS arrow_drop_down
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I feel better when it is turned on and it seems to work pretty good, though I have had repeated problems with keypad batteries.

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3

January 2nd, 2020 Glendale, AZ DETAILS arrow_drop_down
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Customer support is really hard to get a hold of. I think they should make it easier for people to get a hold of them. I've not really been happy with the service since I got it almost a year ago.

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Reply from Frontpoint

Jan 02, 2020

Darla, we would be happy to have one of our Support Supervisors reach out to address all of your concerns! At your earliest convenience, could you please private message us with the full name and address associated with your account? Thanks for your feedback and we hope to hear from you soon!

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4

January 2nd, 2020 Crawfordsville, IN DETAILS arrow_drop_down
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I think it is way over priced but I've had no problems with the equipment, it is reliable.

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3

January 2nd, 2020 Opelika, AL DETAILS arrow_drop_down
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I've had some false alarms but other than that it was easy to install and customer service is very prompt and knowledgeable. They should just put out better equipment.

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Reply from Frontpoint

Jan 02, 2020

We really appreciate you taking the time to share this feedback with us, as it is the best way for us to grow as a company!

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5

January 2nd, 2020 Marshfield, WI DETAILS arrow_drop_down
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Reliable and easy to install. They cover all my questions when I call. They follow up really well.

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January 2nd, 2020 Oxon Hill, MD DETAILS arrow_drop_down
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It is easy to use. Their prices are good and the equipment is what I need. I think they should have somebody from customer service call their customers to stay in touch and answer questions, that is my suggestion.

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5

January 2nd, 2020 Palm Harbor, FL DETAILS arrow_drop_down
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I like that I could install frontpoint by myself.

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5

January 2nd, 2020 Ada, OK DETAILS arrow_drop_down
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The equipment works and was easy to install and work with. They delivered like they said they would.

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5

January 2nd, 2020 Saint Charles, MO DETAILS arrow_drop_down
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The few times the alarm went off, they were quick to respond. It seems to be operating good. They have a camera system, but it is not great but the price was reasonable. The customer service representative was a little rude.