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Frontpoint

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$100 Guarantee
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Frontpoint

verified
$100 Guarantee
Self Install, 100% Wireless System
1-(844) 503-5024

Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee. Frontpoint offers three packages ranging from $34.99 to $49.99/month, with every package a completely wireless security system monitored by a certified monitoring center through a cellular signal. Customer contracts are typically 12 or 36 months. According to a number of Frontpoint reviews from customers, Frontpoint's main competitive advantage is its exceptional customer service.

The Good

  • Exceptional Customer Service
  • Frontpoint Cost
  • Customizable Home Security Plans
  • Lots of Equipment Options
  • Frontpoint Smartphone App
  • No "Hidden Fees"
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-free Trial
  • Always Includes Free Promo Item
  • Contract

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation of high-pressure sales, poor customer service, and hidden fees. According to current customers, Frontpoint's overall service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

Frontpoint Cost

Frontpoint's home security services start at $34.99/mo and can range up to $49.99/mo. Upfront equipment fees start at $99 and can increase in price based on what additional equipment you select for your security package. The higher-priced packages include additional features, such as crash and smash protection, mobile device alert notifications, live video streaming, and home automation options. Frontpoint also has no hidden fees. 

Customizable Home Security Plans

Frontpoint doesn't want to stick you with a standard system with limited options. Frontpoint believes you should have the versatility and customization to create a home security system that will work best for you and your family, so the company allows customers the ability to build their own home security package. You can create your own customized package on Frontpoint's website. Every piece of equipment includes a picture of the product, a detailed description, and the exact price of each item. 

If you are on Frontpoint's website and are going through the customization process, you will first start with the Frontpoint Hub + Keypad, which is Frontpoint's central station command center that comes with every purchase. 

Second, you will select your add-ons. This includes home security equipment as well as home automation products and additional accessories you can choose from.

Lastly, you will select your professional monitoring package. There are three plans to choose from.

Protection Plan ($34.99/mo)

  • 24/7 professional monitoring
  • 100% wireless & cellular
  • Automated system check
  • Expandable and portable
  • Unique user codes

Interactive Plan ($44.99/mo)

  • Everything included in the Protection Plan
  • Crash and smash protection
  • Geo-location services
  • Mobile alert and notifications via email and text
  • Remote access and control
  • Sensor history

Ultimate Plan ($49.99/mo)

  • Everything included in the Protection Plan and the Interactive Plan
  • Live video streaming
  • Video and image history
  • Motion-triggered alerts
  • Night vision enabled
  • Light control
  • Smart lock control

It's important to note that all Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost, easy and portable wireless monitoring at no extra cost, and the Interactive and Ultimate plans come with "Crash and Smash" protection, ensuring burglars can't disarm the system by destroying the control panel.

Lots of Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and glass/window sensors for its alarm systems. Frontpoint equipment includes:

Intrusion Equipment

  • Recessed door sensors & window sensors ($32.99 each)
  • Garage door tilt sensor ($44.99 each)
  • Glass break sensor ($74.99 each)
  • Motion sensor ($64.99 each)

Environmental Equipment

  • Smoke & heat sensor ($64.99 each)
  • Flood sensor ($44.99 each)
  • Carbon monoxide sensor ($89.99 each)

Camera Equipment

  • Wireless security cameras (Outdoor camera - $199.99 each; Indoor camera - ($99.99 each)
  • The new Skybell Doorbell Camera ($189.99) is also available with the Ultimate plan.

Home Automation Equipment

  • Light bulb ($9.99 each)
  • Wireless light control ($49.99 each)
  • Garage door controller ($69.99 each)
  • Smart door locks ($159.99 each)

Additional Accessories

  • Panic button ($39.99 each)
  • Yard sign ($3.99 each)
  • Window decals (Set of 5 for $3.99)
  • Door stickers ($3.99 each)
  • Keychain remote ($31.99 each)

Frontpoint Smartphone App

Frontpoint systems, including all Frontpoint security cameras, are also compatible with the Frontpoint mobile app for remote access and adjustments. The mobile app is free to download on all mobile app stores. App functionalities include:

  • Arming and disarming your home security
  • Controlling all smart devices in your home
  • Notifying you if someone isn't home on time
  • Reminding you to close the garage door
  • Triggering your home automation based on location
  • Enabling customizations that allow you to select which notifications you do want and the ones you don't

No "Hidden Fees"

Additionally, the company has a "no hidden fees" policy, meaning what you see is what you get. As such, Frontpoint is very upfront with monthly costs and individual equipment cost. The security provider even provides individual specs for each of its products online, so potential customers know exactly what they're getting.

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, do-it-yourself installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools. This makes it easy to provide full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave devices and technology for easy setup and control, as well.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract and ensures you are completely satisfied with Frontpoint's service. 

Always Includes Free Promo Item

Every plan with Frointpoint comes with a free promo item.

Contract

Frontpoint works with 12- and 36-month contracts. Many home security companies will only work with 36-month contracts or contracts of longer length, so Frontpoint's flexibility will be a strong advantage to many consumers.

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The Bad

  • Three-Year Warranty
  • Contract Termination
  • Upfront Costs

Three-Year Warranty

Frontpoint only offers a 3-year warranty on equipment. Many other competitors offer lifetime equipment warranties. However, Frontpoint is known for its quality equipment, which is noted in the consumer reviews below. 

Contract Termination

If customers choose to terminate their 12 or 36-month contract early, they are responsible for 80 percent of the remaining balance. However, this is pretty common with most home security providers.

Upfront Costs

While equipment fees start at $99, they may reach as high as $449 if a customer chooses to upgrade packages.

The Bottom Line

Frontpoint is a top-rated home security business in the industry. The company offers affordable options with versatile packages, an array of different security and home automation equipment, and transparent pricing with no hidden fees. With a choice of a 12-month contract, Frontpoint is set apart from its competition. The security company has exceptional customer service, which is noted in the Frontpoint reviews below left by current and past Frontpoint customers. If you're comfortable with DIY installation and paying for equipment upfront, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what else consumers have to say about the home security provider. 

We'll Introduce You!

Call our recommended rep over at Frontpoint below.

1-(844) 503-5024

Disclaimer

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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.4

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1160 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Tait
January 17th, 2019 Minneapolis, MN DETAILS
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The first equipment I got had a defective part and they replaced it with no issues. Every time I get a phone call, they are respectful and are able to deal with the issues. It seems like there's a lot of other equipment that's less conspicuous, but I think it gets the same security functionality.

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Morgan
January 17th, 2019 DETAILS
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Overall, it's pretty good. There was a small issue when I tried to swap the equipment because the equipment sent to me wasn't compatible. The first response was kind of slow, but the second time is better.

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Nick
January 17th, 2019 Haines City, FL DETAILS
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They are always prompt and efficient and the system works well.

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Fredi
January 17th, 2019 Mount Pleasant, TX DETAILS
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I think it needs to be a little more modern but it's not too bad. Whenever I've activated the alarm they reply pretty fast.

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Andre
January 17th, 2019 DETAILS
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When comparing this to other companies, we found this is a little more affordable and efficient. It was easy to install and the customer service agent helping us was very patient.

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J.
January 17th, 2019 Coppell, TX DETAILS
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They have good equipment and their customer service is very professional.

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Allen
January 17th, 2019 Jacksonville, NC DETAILS
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Every time the alarm goes off and we don't disarm it they're on the phone in no time.

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Shannon
January 17th, 2019 Alexandria, VA DETAILS
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The customer service is good, they walk you through the installation and so forth. They have very well-trained representatives. However, the tape they give you for mounting the video cameras does not work well enough, so my video cameras always fall down.

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Brittany Colon
January 17th, 2019 DETAILS
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At first it was great but as time has gone on I have not been that happy with the service or customer service

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stella caldwell
January 17th, 2019 DETAILS
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The way of installation is great, family can do it. Feel more secured. Tapes or glue to install need stronger ones.

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Allison Picard
January 17th, 2019 DETAILS
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My experience with Frontpoint has been EXCELLENT! The product is easy to install and operate, which is huge for me. More important, the customer service is stellar. Every single representative has been patient, kind, friendly, knowledgeable, polite, well-spoken, and helpful.

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Tad Logan
January 17th, 2019 DETAILS
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I like the ease of install. App could be updated a bit and limit on video cameras and video clips is disappointing but I'm stuck for the contract now... But i for sure won't renew if that don't change,pricimg is premium for limited service. In addition they cant get my garage to work with extender for the lock or long range sensor for the door. Its about 70 ft from my panel.

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Theresa
January 17th, 2019 DETAILS
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Outstanding Customer Service. Easy to use products. Cellular construct is key.

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Ashley
January 17th, 2019 DETAILS
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Great customer service, easy install, lots of options and additions to add onto your security

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James Randy Meetre
January 17th, 2019 DETAILS
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Good Customer Service, Easy to Operate and Install

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Jaime Villagomez
January 17th, 2019 DETAILS
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Excellent customer service, Self install,

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Rawy Heine
January 17th, 2019 DETAILS
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Best customer service. As a customer, you feel a company is right by your sides and cares. They strives to accommodate your need. Thank you!

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Kathleen Monahan
January 17th, 2019 DETAILS
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With the exception of auto payment my experience has been wonderful

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Henry
January 17th, 2019 DETAILS
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Terrific customer support - like the modular system with thermostat, smoke, motion, camera,doorbell,h2o monitor all managed in one app

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Vong Lor
January 17th, 2019 DETAILS
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Poor, don't expect your clients to become onsite technicians

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Dennis
January 17th, 2019 DETAILS
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Excellent service from the selection of system components, to delivery, installation instructions, and activation. Purchase price and monthly monitoring fees are price to value leaders.

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Misael Garzon
January 17th, 2019 DETAILS
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Very easy to install and manage. No issues with software or hardware

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LOU
January 17th, 2019 DETAILS
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They should put the BREAK GLASS sensor and CAMERA in their package.

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G. Ronay
January 17th, 2019 DETAILS
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NeedBetter written instructions for equipment set-up.

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Kimberly Hattabaugh
January 17th, 2019 DETAILS
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It's easy to install, but it is very expensive. Not sure if I'll keep the service or not.

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Maria Brown-Jimenez
January 17th, 2019 DETAILS
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I like the system overall.The app. is great. One big thing is the camera. When you are trying to speak and then hear what the person is trying to say there is a big lag and it is impossible to communicate.

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Michelle M. Gardner
January 17th, 2019 DETAILS
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I am extremely disappointed with the service (or lack there of) being provided. We do not receive a sound notification when someone rings our doorbell. There does not seem to be a resolution to this problem. I am paying my monthly premium, yet am not receiving the services that were promised by Frontpoint.

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Deborah Archbold
January 17th, 2019 DETAILS
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Great system! I'm very happy with it! I feel secure when I'm home alone and the system is armed. I know my house is secure when I'm not home.

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M.DeJesus
January 17th, 2019 DETAILS
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Customer service is good.Video clips should be unlimited.

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Gregg OBrien
January 17th, 2019 DETAILS
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Service is ok, keypad equipment is not very good - cheap and clunky, not what they advertise on the website with

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Mp
January 17th, 2019 DETAILS
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System was easy to install and use. Tech support is excellent.

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Rob Gifford
January 17th, 2019 DETAILS
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It's been fantastic everyone is nice and responsive. I thing bad to say.

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Michelle Morris
January 17th, 2019 DETAILS
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Great service. Easy to contact customer service.

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Robert Hoekstra
January 17th, 2019 DETAILS
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Great customer service, great product. Very easy to use

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Leo Patino
January 17th, 2019 DETAILS
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Frontpoint has been great. Easy to install and easy to use. Amazing customer service.

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Edwin
January 17th, 2019 DETAILS
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easy setup and round clock monitoring are strengths. Growth of company seems to affect customer support.

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Philip
January 17th, 2019 DETAILS
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The equipment works quite well and the monitoring is top notch.

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Heather Halliburton
January 17th, 2019 DETAILS
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The delays in telling me a door has been open is a bit of an issue for me. I wish I could stop the alerts when the system is disarmed.

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George
January 17th, 2019 DETAILS
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Overall i like the system, the alarm could be louder

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Alisha
January 17th, 2019 DETAILS
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It's been useful and billing has been easy.

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