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Frontpoint

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3,063 User Reviews

8.5

Overall Score

LAST UPDATED: November 2nd, 2021

Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee.

Frontpoint offers five security packages, all including a completely wireless security system monitored by a certified monitoring station through a cellular signal.

Frontpoint home security does not require long-term contracts for its alarm system, making its services month-to-month agreements. According to a number of Frontpoint reviews from customers, Frontpoint's main competitive advantage is its exceptional customer service.

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The Good

  • Exceptional Customer Service
  • Frontpoint Cost
  • Evergreen 20% off Smart Home Security
  • Customizable Home Security Packages
  • Multiple Professional Monitoring Plan Options
  • High-Tech Equipment Options
  • Frontpoint Smartphone App
  • No Hidden Fees
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-Free Trial
  • Three-Year Warranty
  • No Long-Term Commitment
  • Financing Option with No Credit Check

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation of high-pressure sales, poor customer service, and hidden fees. According to current customers, Frontpoint's overall service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

Frontpoint Cost

Frontpoint's home security services start at $44.99 per month. Upfront package costs for a Frontpoint Security system range from $255.96 to $479.90. The higher-priced packages include additional security equipment, security cameras, and live video streaming. Frontpoint also has no hidden fees for its monitoring service.

Evergreen 20% off Smart Home Security

Frontpoint offers 20% off its smart home security every day as part of its standard offer. This price will be additionally discounted for seasonal specials. The prices we list below take into account the 20% off offering.

Customizable Home Security Packages

Frontpoint doesn't want to stick you with a standard system with limited options. Frontpoint believes you should have the versatility and customization to create a home security system that will work best for you and your family, so the company gives customers the ability to build their own home security packages.

You can create your own customized package on Frontpoint's website. 40 percent of Frontpoint’s customers choose to build their own security package. 

Every piece of equipment on the home security company's website includes a picture of the product, a detailed description, and the exact price of each item.

If you are on Frontpoint's website and are going through the customization process, you will first start with the Frontpoint Hub + Keypad, which is Frontpoint's central station monitoring center that comes with every purchase. 

Second, you will select your add-ons, such as intrusion sensors, video doorbell, indoor and outdoor camera, environmental sensors, and home automation products.

If you decide to select a pre-arranged Frontpoint system, the home security company has three to choose from:

The Safehouse

Available for as low as $9.49 per month, or $294.30 if paid in-full:

  • 1 Frontpoint hub and keypad
  • 2 door and window sensor
  • 1 motion sensor
  • 1 free video doorbell camera
  • 1 home defense kit
  • Professional monitoring

The Bunker

Available for as low as $15.34 per month, or $475.44 if paid in-full:

  • 1 Frontpoint hub and keypad
  • 3 entry sensors
  • 1 motion detector
  • 1 indoor security camera
  • 1 smoke detector/heat sensor
  • 1 free video doorbell camera
  • 1 home defense kit
  • Professional monitoring

The Fortress

Available for as low as $19.31 per month, or $598.41 if paid in-full:

  • 1 Frontpoint hub and keypad
  • 6 door and window sensor
  • 2 motion sensor
  • 1 indoor camera
  • 1 smoke detector/heat sensor
  • 1 free video doorbell camera
  • 1 home defense kit
  • Professional monitoring

Build Your Own

Starts with a Frontpoint hub, keypad, professional monitoring, and free video doorbell camera for either $7.38 per month or $228.74 if paid in-full, plus the ability to add of Frontpoint's security equipment (mentioned in the "High-Tech Equipment Options" section of this review).

Multiple Professional Monitoring Plan Options

In addition to a variety of home security packages, Frontpoint has multiple professional monitoring plans to choose from. Both plans include 24/7 protection, home security control, as well as home automation capabilities. There are two monitoring plans to choose from:

Ultimate Plan — $49.99 per Month

  • 24/7 professional monitoring
  • 100 percent wireless and cellular equipment
  • Automated system check
  • Expandable and portable equipment
  • Unique user codes
  • Crash and smash protection
  • Geo-location services
  • Mobile alert and notifications via email and text
  • Remote access and control
  • Sensor history
  • Live video streaming
  • Video and image history
  • Motion-triggered alerts
  • Night vision enabled
  • Light control
  • Smart lock control

It's important to note that all Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost and easy and portable wireless monitoring at no extra cost. All of Frontpoint’s security systems also come with geo-location services as well as Crash and Smash protection, ensuring burglars can't disarm the system by destroying the control panel.

High-Tech Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and door/window sensors for its alarm systems. Frontpoint’s Hub and Keypad system has 4G LTE, making emergency communications up to 100x faster than many security companies in the industry. Additionally, tri-path connectivity allows for Wi-Fi, Cellular, and Ethernet connection.

Frontpoint equipment provides full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave devices and technology for easy setup and control.

Frontpoint equipment also has Crash and Smash protection and 24-hour battery backup in case the power goes out. Equipment is also compatible with Alexa and Google Home.  Frontpoint equipment and individual pricing is as follows:

Intrusion Equipment

  • Frontpoint Hub + Frontpoint keypad — $299.98
  • Frontpoint keypad — $49.99
  • Door sensor or window sensor — $32.99
  • Garage door tilt sensor — $44.99
  • Glass break sensor — $74.99
  • Motion sensor — $64.99

Environmental Equipment

  • Smoke and heat sensor — $64.99
  • Flood sensor — $44.99
  • Carbon monoxide sensor — $89.99

Camera Equipment

  • Wireless outdoor security camera — $199.99
  • Wireless indoor security camera — $99.99
  • Wireless premium indoor camera — $199.99
  • Slimline Doorbell Camera — $189.99

Home Automation Equipment

  • Wireless light control — $49.99
  • Garage door controller — $69.99
  • Smart door lock — $179.99

Additional Accessories

  • Panic pendant — $39.99
  • Yard sign — $3.99
  • Window decals (set of three) — $3.99
  • Door sticker — $3.99
  • Keychain remote — $31.99

Frontpoint Smartphone App

Frontpoint systems, including all Frontpoint security cameras, are compatible with the Frontpoint app for remote access and adjustments. The mobile app is available to all new customers and is free to download on all mobile app stores. App functionalities include the following:

  • Walking you through the security system installation
  • Arming and disarming your home security
  • Controlling all smart devices in your home
  • Notifying you if someone isn't home on time
  • Reminding you to close the garage door
  • Turning on and off lights remotely
  • Locking and unlocking your smart door locks remotely
  • Triggering your home automation based on location
  • Enabling customizations that allow you to select which notifications you do want and the ones you don't

No Hidden Fees

Additionally, the company has a no hidden fees policy, meaning what you see is what you get. As such, Frontpoint is upfront with monthly costs and individual equipment cost. The security provider even provides individual specs for each of its products online, so potential customers know exactly what they're getting.

Frontpoint also has a price-lock guarantee, so your monthly monitoring fee will never fluctuate.

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, DIY home security installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools. 

Frontpoint pre-programs all equipment to make the installation process as simple as possible, and all equipment is easy peel-and-stick installation. This means no installation fees for customers. Frontpoint’s mobile app will also walk you through the installation process.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract and ensures you are completely satisfied with Frontpoint's service.

Three-Year Warranty

Frontpoint offers a three-year warranty for all of its security products. This warranty is available for all new customers. If any of your Frontpoint equipment malfunctions within three years of purchase, Frontpoint will replace the products free of charge.

No Long-Term Commitment

All new Frontpoint customers will not have to sign into a lengthy contract agreement. All plans are now month to month. This is an improvement from Frontpoint’s old requirement of 12- to 36-month contracts. This also means Frontpoint no longer requires cancellation fees. 

Most home security companies require three-year contracts, so Frontpoint is ahead of the competition by not requiring long-term contracts and cancellation fees going forward.

Financing Option with No Credit Check

Frontpoint will soon provide financing options to its customers through Affirm. The date this will be available is to be determined, but it is in the works. Once this financing is available, equipment costs will lower and customers will not have to pay any money upfront for their chosen security plan. 

Frontpoint does not require a credit check to receive financing, so customers don’t have to worry about their credit score being affected or influencing their eligibility for financing.

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The Bad

  • Upfront Costs

Upfront Costs

Because Frontpoint has high-tech, robust security packages, upfront costs are a little high. The upfront cost for a security system may reach as high as $479 if a customer chooses the most advanced plan.

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The Bottom Line

Frontpoint is a top-rated home security business in the industry. The company offers affordable options with versatile packages, an array of different security and home automation equipment, and transparent pricing with no hidden fees.

With no long-term contract, build-your-own security packages, high-tech DIY equipment, and competitive prices, Frontpoint is set apart from its competition. The security company has exceptional customer service, which is noted in the Frontpoint reviews below left by current and past Frontpoint customers.

If you're comfortable with DIY installation and paying for equipment upfront, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what else consumers have to say about the home security provider.

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Star Rating

4.2

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3,064 Reviews

Review Breakdown

5 grade

54%

4 grade

25%

3 grade

9%

2 grade

5%

1 grade

8%

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Will San Leandro, CA

easy setup and customer service is very helpful and friendly. In light of todays employment there are times that you will have to wait for technical support. Those times are very short and they do have the option to place in a que for callbacks

2 months ago

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Jamie Suffolk, VA

The equipment is dependable. There are no issues. It is quality. We've gotten really good service. All out questions have been taken care. I like that is able to be packed and moved somewhere new. It works every time we need it.

2 months ago

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Kathy Michigan City, IN

Always have good customer service. They are prompt and know what they are talking about. They are helpful. It always works. There hasn't been any breakage. You can cover your whole house and most of it is done with a cell phone. My husband and I are both elderly and aren't cellphone uses so we have a remote. It is valuable to know your home won't be burglarized.

2 months ago

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Brittany West Columbia, SC

I think the cost is the best thing. It is easier than any other alarm system. I like that the equipment is based on internet connection. If the electricity goes off, I still have protection from burglars. I definitely recommend it.

2 months ago

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Lea Topeka, KS

It doesn't matter what problem I'm having, I can call in there and they're always helpful. If I'm having a hard time explaining it, they are very patient with me. I just love that nobody there that has ever been rude or anything, they're just the best people. I think it's wonderful value.

2 months ago

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Chris Middleburg, FL

Outstanding customer service! Technical representatives are always patient, professional, and knowledgeable. Hardly have concerns with my system, only door bell cam, never made a call with issue unresolved.

2 months ago

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Heather S. Neosho, MO

We’ve been with them for seven years now. They treat their loyal customers very well. Their prices and equipment options are competitive and service is friendly and reliable.

2 months ago

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William Kandel Washington, DC

Crappy equipment! And hugely expensive. We had good equipment before Frontpoint replaced it with an "upgrade" that is pure garbage. It has inadequate volume country so every time we open the front door, on the quietest setting, we are still announcing to everyone in the neighborhood that we have opened the door. So obnoxious. There is zero information of use on the new panel. Why on earth did Frontpoint upgrade to such junk? Frontpoint required $327 for it or a two year commitment. I very much regret this decision. When my contract runs out, I will not renew. You have chosen the path of profits over value.

2 months ago

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Reply from Frontpoint

Hey William, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Lucy Salem, NH

We've never had a real emergency but there have been false alarms from our own mistake and they responded right away. The one or two times we've called customer service, they solved the problems easily.

2 months ago

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Anselmo

Customer service is very patient and knowledgeable and helpful. It can have a long time, that is my only complaint. It is pretty simple to use and straightforward to install. It does what it is supposed to.

2 months ago

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Hassaan Richmond, TX

Their response time is fantastic but they could have a better security panel that was more user friendly. I know other companies offer more data panels. They re pretty responsive about any issues I have.

2 months ago

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Barbara Trinity, TX

I was very disappointed in ADT so I switched to Frontpoint. Every time I call, they are helpful and every time the alarm goes off, they offer to send out the sheriff's department. Sometimes it will go off when nothing's happening because there's a bug crawling on the window or something. But I like the sense of security it gives me.

2 months ago

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Christine B Smith River Falls, AL

If one piece of equipment doesn't work tree system won't work even if you try to remove say "glass break". I asked to remove it and the company didn't remove it. The system won't work if one item isn't working. My smoke detectors work but no one calls to verify my house isn't in fire like they did in the past. They say they will remove the item from the system but it also didn't get done the second time. Although I removed a noon working detector because it needed a special battery, I could not harm the system because they never removed the glass break. Now nothing works. They went from great service and system to what I have now.

2 months ago

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Reply from Frontpoint

Christine, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 26th, 2021

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Brian Boudreau Odenton, MD

In general, we have had an excellent experience with FrontPoint. When it was time to change to new equipment, though, it was not intuitive and I need customer service to walk me through the new installation.

2 months ago

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Dickronouhi Nichols Chicago, IL

They've been very responsive to every alarm However the monthly fee is way too much and I'm actually looking to upgrade to Ring which I already have for a doorbell. I also want to replace my cameras which are old.

2 months ago

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Eric Franklin Lakes, NJ

Easy installation, I like the do it yourself aspect and it has the best value. It is light weight and easy to hide. They are consistent with their responses.

2 months ago

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Rachelle Moorpark, CA

The best part was the ease of installation, but it took a long time on the phone to get things set up after we had to make some changes. The price seems to be appropriate.

2 months ago

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Rose Marie Wilburton, PA

So far, everything that I've called them about has been responded to quickly. We like that it's user friendly and easy to use and add accessories. Totally satisfied.

2 months ago

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Gabriel Elizabethtown, PA

It is a good deal and they have great customer service. They are very helpful and they know what they are talking about. Sometimes the sensors don’t recognize the windows shutting but it still gives me a sense of security.

4 months ago

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Lisa Sebastopol, CA

I recommend frontpoint. I think they are great. It is always working well. Customer service is excellent. They have taken the time and spent hours with me to make sure everything is good and set up properly. I like that I can connect everything to the wifi.

4 months ago

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Anonymous Mount Airy, MD

It was easy to install by myself. I like that it is wireless. It is easy to use. It is efficient and accurate. It is convenient that they connect to the police department when I need it. They are quick to respond and answer all my questions in a way that I can understand.

4 months ago

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Brittany Fair Lawn, NJ

Frontpoint is reliable. The cameras aren’t fantastic but that is fine because the rest is good enough for what we need. Sometimes it needs be reset but that is no big deal. They are very prompt and understanding and helpful. It has been a positive experience working with their customer service.

4 months ago

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Sundara Sampath Dublin, OH

3 things...Shipping-Cost/Customer-Suport/Monthyl-Cost...for the customer who are with you long term, please do free shipping when they new security products & 2nd one I noticed there is communication gap, when my contract was extended Customer support person promised me extending my contract for addition 3 years will cover all equipments under warranty, but when one equipment failed I was asked to pay the cost for the equipment, when I explained they could find only my contract extension, but not find the note of my warranty. & 3rd consider lowering the monthly fee after 4 years of service, it would be helpful for customer who are with you for 4 years.

8 months ago

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Hugh Burris Indianapolis, IN

Prompt customer service and outstanding attitudes from everyone I’ve dealt with. Always willing to help solve any issues. No system is without glitches, but these folks will walk you through any issues step by step until every meets your needs! I’ve never talked to anyone with a bad attitude and have always gotten my concerns resolved to my satisfaction! No matter what it was.

8 months ago

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Erica Seattle, WA

I liked their communications their customer service was excellent, I had zero problems with them and I've had them for over three years. They are always very helpful, they're always quick to respond and they help me navigate with any problem very easily. I have had a couple of issues with sensors but they were able to fix them very quickly. I love being able to navigate it with my phone and having alerts come up anytime that I need them when I'm away or otherwise. My only suggestion would be maybe follow up after a three-year contract is up to see how we could save more money.

8 months ago

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Jim Cole Mount Juliet, TN

I have had two frontpoint systems, the first in 2016 and then after moving a second in 2019. The first system was great. The second system has been deplorable and a complete waste of money. We can't even set the system for fear of false activation. Sensors randomly activate for no reason. The quality of the equipment has gone way down from the first system.

2 months ago

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John Frank Cambridge, MA

While the Frontpoint stuff is better than ADT (actively damages trust), the equipment and overall experience of Frontpoint are significantly inferior to Google Nest. I'd be delighted to use Frontpoint as the monitoring service for my Nest equipment.

2 months ago

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Reply from Frontpoint

Hey John, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Michael J Gaffney Peoria, IL

Cameras don't always pickup motion. I just came home and indoor camera shows me in the house but never even showed my arrival. Deliveries are placed on porch but never even shows it being delivered or whom it came from. Could be stolen and I would never have even known it was delivered.

2 months ago

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Reply from Frontpoint

Hey Michael, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Greg Morse Saint Louis, MO

I have spent collectively, and this is no exaggeration, 12 hours on the phone with their customer service attempting to fix, add, and update their services and products. Currently, I still do not have one of my sensors active. Upon signing up with them, the failed to make a motion sensor active on 'stay' setting in our detached garage, and that conversation was recorded, and we were broken into without any knowledge of the entry. The company gave us 6 months free service; certainly a nice gesture but it cannot replace what was stolen due to their oversight.

2 months ago

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Reply from Frontpoint

Hey Greg, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Carol Thomas Shawnee Mission, KS

Because they were supposed to send me two sensors for a door almost 2 years ago and I never got them. I tried many, many times to call. Everytime I call I get put on hold for a long time and finally get discussed or hang up. The few times I got one person they sent me to another and then I was on hold forever, and gave up and hung up. Meanwhile, our house is totally unsecure and we have been paying 35 some dollars a month for no service. I'm looking at other companies and I have two properties with Frontpoint.

2 months ago

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Reply from Frontpoint

Hey Carol, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Roger Orlando, FL

Customer support is available twenty four seven. They always respond. We've had a lot of sensors go bad over time. It is easy to set up.

2 months ago

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Aida Noblesville, IN

The best thing is the sensors and the doorbell camera. It's been very good. They are helpful in their customer service. We've had it for years and it has worked well for us.

2 months ago

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Piero Winchester, MA

It never fails. It is reliable. When I got it was the only wireless company. They respond quickly and have the right answers.

2 months ago

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Thirunavukkarasu Murugesan Centreville, VA

It has been a great system so far. The area they can improve is to offer the equipment and accessories pricing the same of new and current customers. Currently It's cheaper for new customers and pricier for current customers to add monitoring devices.

4 months ago

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Tatiana Vrsalovic Oxnard, CA

When my home alarm went off and I was not home they where very nice and quick to solve my problem by calling the police for me and helping me with all the stressful situation

4 months ago

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Anonymous Wyncote, PA

The best thing is the app. The other features leave a little bit to be desired. Some of the door chimes don’t work efficiently. Front Point should start thinking critically about how to compete on price because a lot of new technologies are emerging that are more cost efficient.

4 months ago

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Darla Lafayette, CA

Looks nice and works. If there is an alarm or anything, they are right on top of it. Issues get resolved. There are some systems that are less expensive but this one is pretty good.

4 months ago

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Anonymous New Hope, PA

Everything works as it should. If there is a break they are there anytime. It nice knowing it I secure and that you are being monitored. For the fire detectors they need something other than the sticky stuff for the long term basis.

4 months ago

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Gregory Louisville, KY

Your house is safe with front point and that gives you peace of mind anytime you are away or at home. If intruders come, you are going to be protected. It more than serves my purposes for keeping my home secure.

4 months ago

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Isaiah Linden, NJ

This is the best thing for me. It is easy to use and I like the mobile app as well as the convenience of tracking my door look. Everything works as advertised. Immediately when an alarm goes off, it is responsive. It also was convenient to set up my self.

4 months ago

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Martha Miami, FL

They need to hire more individuals and technicians. Recently it has been difficult to get someone on the phone. Once you do get a person, they are very nice and helpful but the wait time is awful. I like that it is not expensive but it is not sophisticated. It is fine for the purpose but not great.

4 months ago

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Patric Florissant, MO

As a system IT professional, I cant follow some of their docs sometimes so they could use better documentation. It was easy to install. The sensors are great and the thermostats are good but the cameras are a little bit iffy.

4 months ago

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Anna Winchester, VA

When the alarm goes off, Front Point calls immediately to see if there is a problem. When we have problems, they are more than willing to help us. The equipment is up to date and does the job.

4 months ago

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Anonymous Berryville, AR

They don’t run many promotions for their existing customers to upgrade their equipment and that would be nice but they are the only ones that have good enough cell coverage for my area and overall it is pretty decent. I like that it is do it yourself and you can pick and choose from several options what fits you best.

4 months ago

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Robert Bessemer, AL

For the most part the equipment seems to be working fine. I have had some issues, mostly with it going off when we are not at home, but mostly it works fine. Frontpoint is very responsive and call the check in and send someone if there is no response. The app is good. The price is competitive compared to other companies.

4 months ago

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Abi Deen Frisco, TX

Frontpoint is a 9.7 out of 10 overall, and I consider the security system to be best for smartphones. Great customer service reps, and the quality of the product is great! I will definitely use them again in the near future!

1 month ago

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M E Golden Valley, AZ

When I have a question or need help with equipment, the staff members are right there to help. If alarm goes off you are immediately connected first by phone and if you can't be reached you get a text and email. Staff members are friendly and knowledgeable. In my opinion I think they are just wonderful.

6 months ago

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Bernard Lockport, LA

Keep up the good work. I am very satisfied. I like the comfort knowing my home is being monitored. The price versus what you get is relatively positive for the customer. There are no failures with the equipment. It meets my expectations. They are very customer oriented and work diligently to resolve your issues.

6 months ago

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Mark Lansing, MI

I like their mobile app for my phone. I have been happy with how they have treated me as a customer. They’ve helped me out when I’ve had false alarms and stuff. Some of the false alarms have cost me money and I would like it if they dropped the prices.

6 months ago

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Anonymous Pound Ridge, NY

Support is always responsive and polite. They know who I am when I call. Installation is simple. It functions well, the way it is supposed to. It has lasted four plus years on the original batteries. I think they should include the app in the standard subscription because it being in the premium subscription leaves people feeling underwhelmed with value.

6 months ago