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LAST UPDATED: February 12th, 2024

Founded in 2007, Frontpoint Security Solutions LLC is a nationwide do-it-yourself security option with optional professional installation services that can be added for an additional fee.

Frontpoint offers five security packages, all including a completely wireless security system monitored by a certified monitoring station through a cellular signal.

According to several Frontpoint customer reviews, Frontpoint's main competitive advantage is its exceptional customer service. Frontpoint requires a 36-month contract on some equipment packages and month-to-month on other plans. 

Keep reading our Frontpoint security review to learn more about the pros and cons of choosing this company or click here to read Frontpoint reviews.

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The Good

  • Exceptional Customer Service
  • High-Tech Equipment Options
  • Customizable Home Security Packages
  • Valuable Professional Monitoring
  • High-Tech Equipment Options
  • Frontpoint Smartphone App
  • Easy DIY Set Up (30 Minutes or Less)
  • 30-Day Risk-Free Trial
  • 3-Year Warranty
  • Financing Options

Exceptional Customer Service

Frontpoint strives to combat many of the issues prevalent in the security industry, namely a reputation for high-pressure sales, poor customer service, and hidden fees. According to customer reviews on BestCompany.com, Frontpoint's overall service is unmatched in the industry, and some even claim it's the best customer service department they've ever worked with.

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Customer Review: Chris from Middleburg, FL

“Outstanding customer service! Technical representatives are always patient, professional, and knowledgeable. Hardly have concerns with my system, only doorbell cam, never made a call with an issue unresolved.”

Customer support is available Monday through Friday from 8:00 a.m. to 11:00 p.m. EST and Saturday through Sunday from 10:00 a.m. to 7:00 p.m. EST. You can also send the company a direct message on its website.

High-Tech Equipment Options

Frontpoint is an authorized GE dealer and offers equipment options beyond the traditional control panel and door/window sensors for its alarm systems. Frontpoint's Hub and Keypad system has 4G LTE, making emergency communications up to 100 times faster than many security companies in the industry. Additionally, tri-path connectivity allows for Wi-Fi, Cellular, and Ethernet connection.

Frontpoint equipment provides full protection from intrusion, fire, environmental, and even medical emergencies. Home automation devices utilize z-wave devices and technology for easy setup and control. In addition, Frontpoint equipment has Crash and Smash protection and 24-hour battery backup in case the power goes out. 

All Equipment is also compatible with Alexa and Google Home.

Frontpoint offers the following pieces of home security equipment, based on specific needs:

Intrusion Equipment

  • Door/window sensor
  • Motion sensor
  • Glass break sensor 
  • Garage sensor

Hazard Equipment

  • Smoke and heat sensor
  • Flood sensor 
  • Carbon monoxide sensor 

Camera Equipment

  • Wireless doorbell camera
  • Wired doorbell camera
  • Indoor camera
  • Outdoor camera
  • Premium indoor camera

Additional Accessories and Home Automation

  • Outdoor smart plug
  • Smart door lock
  • Wireless light control
  • Touchscreen
  • Extra keypad
  • Keychain remote
  • Panic pendant
  • Frontpoint yard sign
  • Frontpoint window decals
  • Frontpoint door stickers

Customizable Home Security Packages

Frontpoint doesn't want to stick you with a standard system with limited options. Frontpoint believes you should have the versatility and customization to create a home security system that will work best for you and your family, so the company gives customers the ability to build their home security packages.

You can create your customized package on Frontpoint's website. Forty percent of Frontpoint's customers choose to build their security package.

Every piece of equipment on the home security company's website includes a picture of the product, a detailed description, and the exact price of each item.

If you are on Frontpoint's website and are going through the Build Your Own process, you will first start with the Frontpoint Hub + Keypad, which is Frontpoint's central station monitoring center that comes with every purchase.

Second, you will select your add-ons, such as intrusion sensors, video doorbells, indoor and outdoor cameras, environmental sensors, and home automation products.

If you decide to select a pre-arranged Frontpoint home security system, you will have three options to choose from:

The Starter Pack

The Starter Pack is great for new homeowners on a budget and includes the following equipment:

  • 1 Frontpoint hub and keypad
  • 1 door and window sensor
  • 1 motion sensor
  • 1 home defense kit (includes a yard sign, window decals, and door stickers)

The Home Shield

The Home Shield pack is a great option for busy individuals who want peace of mind knowing they will be notified of unwanted intruders and accidental environmental occurrences. The Home Shield includes the following equipment:

  • 1 Frontpoint hub and keypad
  • 3 door/window sensors
  • 1 motion sensor
  • 1 indoor camera
  • 1 smoke detector/heat sensor
  • 1 flood sensor
  • 1 home defense kit (includes a yard sign, window decals, and door stickers)

The Family Lookout

The Family Lookout pack offers advanced safety features and a wide variety of equipment. Perimeter Guard™ uses loud beeps and glaring lights to startle and deter intruders. This plan also allows you to use different PIN codes for different people making it easy to manage who enters your home. The Family Lookout includes the following equipment:

  • 1 Frontpoint hub and keypad
  • 3 door/window sensors
  • 2 motion sensors
  • 1 indoor camera
  • 1 free video doorbell camera
  • 1 keychain remote
  • 1 home defense kit (includes a yard sign, window decals, and door stickers)

Build-Your-Own

Select specific products for your home and needs. Pricing will vary based on the equipment and features you choose.

Valuable Professional Monitoring

Every Frontpoint system comes with a team of professionals that will work to protect your home around the clock. Frontpoint’s monitoring services include the following features:

  • 24/7 professional monitoring
  • 100 percent wireless and cellular equipment
  • Automated system check
  • Expandable and portable equipment
  • Unique user codes
  • Crash and smash protection
  • Geo-location services
  • Mobile alerts and notifications via email and text
  • Remote access and control
  • Sensor history
  • Live video streaming
  • Video and image history
  • Motion-triggered alerts
  • Night vision enabled
  • Light control
  • Smart lock control

It's important to note that all Frontpoint security systems come with safe and reliable cellular monitoring at no extra cost and easy and portable wireless monitoring at no extra cost. All of Frontpoint's security systems also come with geo-location services as well as Crash and Smash protection, ensuring burglars can't disarm the system by destroying the control panel.

Frontpoint also provides free identity protection for customers powered by Allstate Identity Protection. The service includes an online portal for all your data and 24/7 access to data security professionals. The professionals will notify you if they detect any suspicious digital account activity. This is a unique partnership that gives customers an added layer of security for their family and finances. 

Frontpoint Smartphone App

Frontpoint systems, including all Frontpoint security cameras, are compatible with the Frontpoint app for remote access and adjustments. The mobile app is available to all new customers and is free to download on all mobile app stores. App functionalities include the following:

  • Walking you through the security system installation
  • Arming and disarming your home security
  • Controlling all smart devices in your home
  • Notifying you if someone isn't home on time
  • Reminding you to close the garage door
  • Turning on and off lights remotely
  • Locking and unlocking your smart door locks remotely
  • Triggering your home automation based on location

Easy DIY Set Up (30 Minutes or Less)

Frontpoint's easy, DIY home security installation takes less than 30 minutes, and because all equipment is 100 percent wireless and operates on cellular monitoring signals, there's no need for wires or tools.

Frontpoint pre-programs all equipment to make the installation process as simple as possible, and all equipment is easy peel-and-stick installation. This means no installation fees for customers. Frontpoint's mobile app will also walk you through the installation process.

30-Day Risk-Free Trial

All Frontpoint alarm systems come with a 30-day risk-free trial. This money-back guarantee takes the pressure off a long-term contract and ensures you are completely satisfied with Frontpoint's service.

3-Year Warranty

Frontpoint offers a three-year warranty for all of its security products. This warranty is available for all new customers. If any of your Frontpoint equipment malfunctions within three years of purchase, Frontpoint will replace the products free of charge.

Financing Options

Frontpoint offers pay-over-time loans through Comenity Capital Bank. Approval and APR will be dependent on your credit, loan amount, and term.

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The Bad

  • Upfront Costs
  • Possible Long-Term Monitoring Contracts

Upfront Costs

Because Frontpoint has high-tech, robust security packages, upfront costs are a little high. The upfront cost for a security system can be high when compared to other home security companies, especially if you choose a more advanced plan.

Possible Long-Term Monitoring Contracts

Full-service monitoring subscriptions are either month-to-month or require a 36-month contract. The length of the contract depends on the type of system package purchased. 

Those who subscribe to the 36-month contract are subject to an early termination fee of 80 percent of the remaining monthly charges of the contract term. Customers should check the subscription policy of their selected package before checking out. 

Frontpoint does not have any self-monitoring options, unlike other DIY installers. This equipment is useless without a subscription to the monitoring service. However, the benefits of the monitoring service may outweigh the higher cost.

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The Bottom Line

Frontpoint is a top-rated home security business in the industry. The company offers affordable options with versatile packages, an array of different security and home automation equipment, and transparent pricing with no hidden fees.

With build-your-own security packages, high-tech DIY equipment, and competitive prices, Frontpoint is set apart from its competition. The security company has exceptional customer service, which is noted in the Frontpoint reviews below left by current and past Frontpoint customers.

If you're comfortable with DIY installation, paying for equipment upfront, and possible long-term contracts, Frontpoint is an excellent security option. Read Frontpoint security reviews below to see what else consumers have to say about the home security provider.

 

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Frontpoint Frequently Asked Questions

How does the 30-day risk-free trial period work?

Frontpoint provides a 30-day trial period starting the day you receive your security system. If you are not completely satisfied with your purchases, you can return them for a full refund and free shipping. Returned items need to be postmarked within the 30-day timeframe to avoid a restocking fee of up to $150. This trial period only applies to Frontpoint equipment purchased directly from Frontpoint.

What is Frontpoint's Warranty Policy?

Frontpoint has a three-year limited warranty policy for all of its active Frontpoint customers. Frontpoint promises to repair or replace defective items within the three-year time frame. The warranty does not cover screens, wiring, light bulbs, LED, LCD, expendable batteries, or foil tape.

What is crash and smash protection?

Crash and smash protection triggers a notification to the monitoring center if your control panel is destroyed and no follow-up signals are detected. If the system is not disarmed or an alarm is not triggered, the monitoring center will treat the incident as a break-in.

How does Frontpoint security work?

Frontpoint is a DIY home security system that uses equipment spread inside and outside of your home to monitor movement and sound. After ordering an equipment package online, you’ll receive your equipment in the mail. Customers should follow instructions to install equipment and set up their accounts on the Frontpoint mobile app. Once your system is installed, you can track activity and manage your system from your mobile device or keypad. Frontpoint’s monitoring center is always on standby to respond to any alarms and send notifications of suspicious activity.

How do I prevent a false alarm?

You can reduce the likelihood of a false alarm by keeping all doors and windows shut, avoiding room sensors if you have pets over 40 pounds, installing all equipment properly, and training all users on how to properly manage the system. Learn how to cancel an accidental alarm. This includes carefully disarming your system using a code and waiting for the monitoring cent to call before leaving your home and business. You can contact Frontpoint customer support if you have major upcoming home renovation projects or acquire a pet over 40 pounds.

How much is a Frontpoint security system?

Frontpoint's home security services monitoring is $49.99 per month. Up-front package costs for a Frontpoint Security system start at $99 to $349 depending on additional equipment. The higher-priced packages include additional security equipment, security cameras, and live video streaming. Frontpoint also doesn't have additional fees for its monitoring service other than a cancellation fee if you have subscribed to a 36-month monitoring service.

Are Frontpoint’s motion sensors pet-friendly?

Fronpoint’s sensors are “pet friendly” for animals up to 40 pounds if installed correctly. Customers with pets heavier than 40 pounds should use window or glass-break sensors as an alternative to room sensors.

Star Rating

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4.1

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3,203 Reviews

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54%

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24%

3 grade

9%

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5%

1 grade

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Larry Feinstein

We have had Frontpoint for 10 years. They are always monitoring and will contact us immediately when an alarm goes off, sometimes accidentally. They are always on call and will solve an issue with an alarm or one of their units. We have had one or two false alarms with our system over the years, and they always solved it in short order, and never had a false report to fire/police. We have door, smoke, garage alarms and they work great. Price is about the same or maybe even less than competitors when we were originally shopping around. We would re-install Front Point if we move.

1 month ago

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Joe Sacramento, CA

When I was researching home security I found that Frontpoint had the best offer available, so I went with them. It was quick and easy access to the company. When I called late at night, they were available and very courteous and that was a comfort to me. My alarm finally went out on me after few years of service and they were pretty quick in responding to my need for a new machine and some additional sensors. I also opted for a new contract and that worked out okay because it has given me more more benefits and I actually ended up saving you some money. I really haven't had any problems with any of the sensors - door, window, and the glass breaking sensors. I've never actually had to test it so I'm assuming that still works quite well.

3 years ago

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Romy Austin, TX

Whenever I needed some assistance the employees were very patient and very helpful. They took me step by step to get whatever I needed to get done. I felt like they had a good attitude about it. It's easy to install yourself but there were also certain things that were a little bit confusing. I feel like they did a good job providing whatever information you need to online. There were a couple of times where I had issues with the equipment but the customer service was really good at answering those questions and getting everything fixed. I think that it's a very good security system. It's very convenient.

4 years ago

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Failor

I have had Frontpoint twice, once in MD, & FL on an older machine. I stopped the calling service after 3 years contract but kept equipment plugged in and thank goodness because someone did try to break in and the alarm went off. I signed up for newer equipment and replacement batteries/sensors when needed. Frontpoint contacts you when there is a disconnect but perhaps they should call if a sensor goes off such as it moves position as in an open position. FP makes a big deal about the contract of 3 years, but I think it should be less time once you own equipment, the call in service perhaps should cost more to keep pace with other competition on market. So if the products and service fits your needs, then you have happy customers.

4 years ago

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5 Oklahoma City, OK

The customer service is always there when I call. They always have the solution for the problem. They are prompt. When we have had some problems, they were on the ball. We've had 2 keypads replaced because of a wire. We have had some problems with the alarm system. When we parked in the garage for some reason the alarm goes off and I have to call. I like that I can call anytime day or night and Frontpoint is there to assist me. The other day the alarm would not go off and within less than a minute they were calling the police. I called it off but to know that things got taken care of and they made sure the police did not come out. But it was a very good experience for me.

4 years ago

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Jenny Germantown, MD

Customer service is amazing. I've had problems and I feel like I get undivided attention until the issue is resolved. The system is not dependent solely on WIFI or electricity, it has the cellular aspect, so it just seems more reliable than anything else. One problem I have happened to me two months ago. I had a really disturbing experience with my smoke alarm going off really early in the morning and the fire department came. Then I got a letter in the mail, basically a warning, saying if this happens again, I will be fined. And of course I called up Frontpoint and said I thought the fire alarm malfunctioned. According to the customer service person I spoke to was, 'oh yeah they get dusty sometimes and that sets them off.' I was provided with absolutely no information about that when I installed the smoke alarm. So to this day I'm worried about remembering to clean the smoke alarm. When it went off, it was insanely loud. I've had ringing in my ear for months. It was a very disturbing experience. If this is a reoccurring situation with Frontpoint, they have to somehow convey this information that the smoke alarms have a sensitive part that collects dust.

4 years ago

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Gabriele Lancaster, PA

The representative over the phone spent a lot of time with me and he made me feel good and comfortable about the purchase. He made me feel secure that it was going to work for me so I went with Frontpoint. I really like all the window sensors and the docking station is great. If the docking station becomes unplugged it still registers and sends messages to the home base. It's super easy to use. I would have loved to have somebody come out and install the cameras for me because I still haven't installed the cameras and I paid all that money, having somebody come out and install cameras would be very good.

4 years ago

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Michael Wauseon, OH

The system was easy to install myself. I've only had to call support once or twice but they were able to answer my questions and resolve my problem pretty quickly. The only problem I've noticed with their equipment is a lot of it has self adhesive so that you can save the interior of the house but it doesn't hold very well and they need to come up with a better adhesive. I like that I can contral the alarm through an app on my telephone remotely. I was quoted a certain price and then I was told later that in order to use the app feature, which I definitely still wanted to use it, it was going to be an additional ten dollars. I thought that was a little high just to use the app. I feel like they should have included that in the original price. I've had a couple of false alarms and they were very trustworthy as far as trying to alert me of the alarm and calling my local police when I was out of range to receive their call.

5 years ago

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Alicia

I called in and talked to the company and they said that they would send everything we needed overnight and walk through the set up. It was super easy. The only thing we had wrong was one of those door keypads and the first keypad we got for some reason we couldn't get to sitck so they just sent us another one. Anytime that we've had to interact with the customer service, they were able to do it quickly and troubleshoot over the phone with us. They are easy to get ahold of and don't put you on hold forever. It's really easy to install. It's not actually wired so we didn't have any issues with the actual equipment. It's really functional. We had less trouble with this system than we had with other systems we've had in the past.

5 years ago

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Donald

I chose Frontpoint because they were actually the first one that popped up and within five minutes they called me back with a quote and even though I wasn't planning on signing up that day, he ended up giving me an offer that I absolutely could not say no to so I signed up. The customer service absolutely goes above and beyond to make sure that they understand your problem and that they fix your problem on the first call. They're very professional and courteou. I could not say enough about the outstanding performance from the customer service. The equipment is extremely well built. It's easy to use and easy to set up. The monitoring fee is for Canadians and it's a little steep compared to some of the other companies but I don't really have any complaints.

5 years ago

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Jenny Charleston, SC

I think it's a valuable asset to people for their own homes and for their loved ones that their looking out for such as an elderly parent. I had a lot of trouble with technical stuff and when I started it off they were very patient. They walk me through everything and when I had mistake come up for me, I called them and they reassured me and they were always available, very good service. I checked others and the amount of things that I would have to purchase from them in order to get just what I need would be way much more than I'm paying for what I'm getting from front point There's nothing wrong with it at all. I've never had anything happen, the equipment runs well, and the it's very important to me. I use it and security for my elderly mother who lives alone. I have already recommended them two friends that have elderly parents that are having trouble.

5 years ago

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Mariano Mishawaka, IN

Frontpoint gave me the best quality, the price, the ratio, their use of innovative systems. And I can move them from house to house. They're just great and every time I call them they answer in time, every time there is a problem they call me, they let me know the situation or the status. They always the code in the alarm to make sure that it's me. They're really good with customer service. Their equipment is pretty good, the main features are incredibly good but the other motion sensors sometimes they can have little problems. The other day, I forgot to disarm my system and I got in my house and it went off and literally five seconds later they called.

5 years ago

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Jeanne Fleming Rockville, MD

They are extremely available. They are helpful they will guide you through everything. They are patient, they give clear directions and they stay with you until you have it installed or whatever issues you're dealing with is resolved. Except if you have an issue that doesn't fall into their Purdue. For instance, I would like an indicator that lets people know I have video surveillance. They do not offer one. That seems like a loose thread. If you purchase a product from them, they should be proud to advertise that Front Point provides the video surveillance. So it was suggested that I go on the internet and order one. That fell short of what I expect from them and what they should offer.

5 years ago

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Donna Rochester, MI

They have been good, they were right there with me to set up the system and make sure it works. When I first bought everything, they gave me a 40% discount because of my credit rates, so I thought that was good. There is no discount after the initial, so if I want additional equipment it's very expensive. They told me that the interior sensors wouldn't pick up anything under 40 pounds in the house, but the alarm went off because my cat happened to walk by (my cat weighs like 3 pounds) so it's obvious it will pick up any movement. I ended up having to get rid of my cat to use that sensor. If it's portable I will definitely put it in my new place that I move into in about 6 weeks.

5 years ago

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William Glover

After doing research on the internet and comparing other companies, I felt that they were going to be the best for what you get. Straight from the beginning of the process, their customer support has been so helpful and good at answering stupid questions that we had. Right through problem solving and false alarms we've had, they've been really understanding. I work for the police department, so knowing what other products/companies offer, it's the same if not better than other systems. Their customer service is one of the best alarm companies, if not the best company overall that I've dealt with. The price is outstanding for the value you get.

5 years ago

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Aubin Sanyal

I did some online research and they just had the best ratings as a company. They also had some advantages over their competitors, so I ended up signing up with them. I've had a few false alarms because of one of the sensors. They get triggered easily but customer service has been quite patient with us when that happens. They usually answer my questions and are always on top of everything, even when I forget some things. They make sure to contact me about anything that happens. They have really been doing a good job. It is a little pricey compared to some of their competitors, but I think that's because they have certain advantages to the other ones.

5 years ago

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Adrianne Hughes

I was looking for a security system that wasn't monitored by ADT or something like that. I guess I just wanted something I could install myself, and I could do that with Frontpoint. Any issue that I've had, they have been able to resolve within minutes of talking to them. I was always either walked through the process or they just told me how to fix it. I think they could improve on how you attach sensors to walls and doors. I understand that most of their door and window sensors have those little sticky things on the back but sometimes those units tend to just fall to the floor. The sticky bits just don't work.

5 years ago

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Grace Laboy

I researched what was available online before picking them. The reason was that they had cameras that let you talk to whoever came up to them. Everything else also looked great and since they did everything through the phone it made it easier for me to use it. I really didn't order it for myself, I got it for my mom. She doesn't live anywhere near me, and my brother was the one that went up and installed it all for her. Customer support was very helpful through-out the whole process. They even helped me and my brother to get connected to her system. It was a very simple and fast procedure thanks to them. They're also available most of the time and they will call you back to check on you and make sure things are well. So far the equipment has been good. My mother has been able to understand it and handle it very easily. Since I can also check on the system from my own device, it makes it a lot easier to keep tabs on what's going on. I am very satisfied with it so far. I needed it to have some assurance. Even though my mom is alone I can keep an eye on her no matter where I am.

5 years ago

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William Chow Glendora, CA

I picked it since they were one of the easiest systems to set up and they had a great price, especially compared to systems like ADT. I filled out their online contact information form and they called me back within the first day. They got everything set up and ready in no more than half an hour. We set up the billing and they checked with me how many floors the house had, entry ways, windows, and stuff like that so they could provide me with enough sensors for everything. Any additional sensors were $60 so my initial cost for everything was very low, only $160 and there was no contract. Other companies I checked charged you more, including charges for set up. 3 days later I had all the stuff I needed. It came with instructions for you to set it up yourself and it was pretty smooth and easy.

5 years ago

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Yolanda Guthrie

I went with them because of several reasons. One was that it all worked wirelessly, so I didn't need to have anything hooked up for it to work. That meant that if I decided to move somewhere else while my contract was still up, I could take the system and equipment with me. The biggest reason though was that after a year, the contract itself would terminate and I would switch to a month-by-month plan. When the equipment got to me, not everything was labeled. I had to download the instructions online and figure out which piece went where by myself. They have reached out to me whenever there is a false alarm, but the reports that they give me are not as detailed as I'd like them to be. They usually just tell me what happened and at what time. Once, after they had sent out the police for a false alarm, I had to give them a callback to figure out what exactly had set off the alarm in the first place.

5 years ago

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Veronica Kennedy

They were running a special offer or something of the sort at the time. I was comparing things online and Frontpoint just seemed to be the most straightforward and simple system, especially when it came to the installation. The kicker was that the person that helped me was super patient when I called. You know, sometimes when you talk to a customer service rep they aren't really patient and they kind of make you feel stupid for having an issue. Not them though. Their customer service representatives are just very well trained. When one of my sensors fell off and I couldn't figure out what was going on with it they were just like 'maybe you didn't notice this or that, here's how to fix the problem' and that was it. I'm totally satisfied with it.

5 years ago

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Alex Farwig

We wanted something that got a quick response from police and law enforcement. Judging from some of the reviews online, that seemed to be the case with Frontpoint. It also looked like no one could really tamper with the machine because it's cellular powered. If someone tried to unplug it or something, it would still notify the police or me about it. When I decided to sign up, I gave them my contact information online and they called me right away. The man that I talked to was really nice and got me hooked up with what I needed. When I got the system, I as able to set it up on my own with some help from a customer service rep over the phone. She was nice and helpful too. We've tested and played with everything and it all seems to work just fine. I had some issues with the motion sensors but I just called them and they were able to help me and get them working. We travel to Michigan a lot because that's where we're from. Since we are usually gone for a couple of days when we go there, it gives us peace of mind to have it. I can check from my phone if any doors or windows have been opened while I'm gone. If I forget to arm the alarm when I leave, I can do that with my phone too. There have been a couple of times where I've actually forgotten to do that, but it's not a big deal. As soon as I remember, I just get my phone out and arm the system. Mainly though, it gives me peace of mind when I have to work in the evenings. With my wife and baby home, I couldn't imagine not having this. If something happens, the police and I will be notified right away.

5 years ago

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Gurneet Kaur

I just googled the best home security systems and they were the first ones that came up. I shopped around a little more, but I just decided to move forward and get them. Especially because the representative that assisted me was very kind. Whenever I have questions or have issues with the payments, I always get help instantly, even during the weekends. Everything works the way it's supposed to work. There have been a couple of times when the alarm went off on its own. Actually, the second time that it happened it was my own fault. When that happens, I receive a call back from them within a few seconds. I was very happy to find out that the service worked and that they responded instantly. I'm glad I chose Frontpoint, I feel very safe with them.

5 years ago

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Verified Customer

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star star star star star

Joseph Santiago

I was with ADT for 5 years but when I was able to, I switched to them since they had good reviews and the option for a year-long contract. The system is pretty reliable and easy to install. They were very helpful over the phone when we got things set up. After that I've called customer support a few times because we have a young baby and sometimes when we arm the system he activates the alarm by accident. We've just been trying to figure out how to avoid that. But whenever the alarm goes off, I get a call from them immediately to see if everything is ok. At some point they added a feature that allowed me to lock and unlock my system from my phone. I really liked it but apparently it was just a trial. After a month they took it off and offered it to me for $10 more on top of the price I was already paying.

5 years ago

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star star star star star

Leila Laurel, MD

Everything's been good so far. Customer support has answered all of my questions, and it was pretty simple to install the system. Plus, I really liked that I could customize my plan and take it to another home if needed. Unlike my previous provider, I could arm the system at night without making too much noise. That's something important for me because I have 2 babies. The only thing I don't like is the logos we put on the windows or front yard. They're a little too flashy, and they just don't seem sophisticated enough to alert a burglar that there's some type of security system. It almost looks fake.

6 years ago

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star star star star star

Jose

Great company, great service, outstanding equipment . Overall I am just a satisfied customer. It's easy to install compared to all these competitors out there that charge a lot more just to install it for you. They've always been friendly, they've always been convenient when I need them. When I call for an emergency or questions they always answer. If they don't answer they always call back. Affordable prices.

1 year ago

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star star star star star

Michael

Any minor issues I've had, they've been super responsive and have always resolved the issue very quickly. I had an issue with a couple of the sensors. The garage door sensor I've actually had to replace multiple times because it failed, like within a year after installing it. But other than that, everything's been great. I like the fact that I can manage it remotely, particularly through the app on my cell phone. Overall it's been a great experience, their customer service has been super helpful and responsive. I would highly recommend them to anyone else.

1 year ago

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star star star star star

Jackie

Convenient and it's easy to install. I've had them for five to seven years and I've never really had an issue with the equipment. I had an issue with batteries once and they sent me a new battery, so that they stay on processing. When something happens, like your alarm goes off, they always call. If I have any questions or need to reset or anything a problem with it, all I do is call the customer support and they're more than willing to help me.

1 year ago

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star star star star star_border

Sundara Sampath Dublin, OH

3 things...Shipping-Cost/Customer-Suport/Monthyl-Cost...for the customer who are with you long term, please do free shipping when they new security products & 2nd one I noticed there is communication gap, when my contract was extended Customer support person promised me extending my contract for addition 3 years will cover all equipments under warranty, but when one equipment failed I was asked to pay the cost for the equipment, when I explained they could find only my contract extension, but not find the note of my warranty. & 3rd consider lowering the monthly fee after 4 years of service, it would be helpful for customer who are with you for 4 years.

2 years ago

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star star star star star

Hugh Burris Indianapolis, IN

Prompt customer service and outstanding attitudes from everyone I’ve dealt with. Always willing to help solve any issues. No system is without glitches, but these folks will walk you through any issues step by step until every meets your needs! I’ve never talked to anyone with a bad attitude and have always gotten my concerns resolved to my satisfaction! No matter what it was.

3 years ago

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star star star star star

Erica Seattle, WA

I liked their communications their customer service was excellent, I had zero problems with them and I've had them for over three years. They are always very helpful, they're always quick to respond and they help me navigate with any problem very easily. I have had a couple of issues with sensors but they were able to fix them very quickly. I love being able to navigate it with my phone and having alerts come up anytime that I need them when I'm away or otherwise. My only suggestion would be maybe follow up after a three-year contract is up to see how we could save more money.

3 years ago

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star star star star star

Richard Vancouver, WA

I like the concept of the wireless mechanism and its the items available from my system, but the monitor is a little expensive. I like the phone app where I can see what all my devices are doing. I actually have two devices, the one is to my home and one is that to another place. I haven't had any failures everything seems to be operating properly. Every time I call them they're right on top of they walk me through it. We get everything resolved and we're good to go. Keep up the good work, I'm satisfied with it.

3 years ago

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star star star star star

John Bridge City, TX

I chose them for the easy setup and the price. You can have as much or as little as you would like to depending upon your individual security needs, meaning you can use the wireless remotes that you can purchase in addition to or you can use the app on your phone. Customer support is very friendly extremely knowledgeable and you don't have to wait for someone to handle the needs that you're calling in for so. They offered very reasonable prices and the equipment provided is good if not better than any other competitors that's available on the market today.

3 years ago

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star star star star star

Matthew Dublin, CA

I've had Frontpoint for 7 years and have had great experiences with them. In all those years of talking to customer service when I need help, only one of them wasn't very kind. We got two new doors and couldn't find the sensors we wanted anymore since they were discontinued, so that was a bummer. The system is easy to use and makes me very happy overall.

3 years ago

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star star star star star

Tricia Oreland, PA

When I was researching security system companies, I saw that Frontpoint had a good reputation and is a wireless system. We've had a few sensors fall out but everything has been taken care of, so no complaints. The system was easy to install and every time I call into their customer service department they are helpful and friendly, getting things resolved quickly.

3 years ago

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star star star star star

Brenda

When I had questions about installation and equipment before I purchased it, they were very accommodating as far as answering all my questions and making me feel at ease about the product. Now that I have their system, they are still very patient and helpful to make sure I feel comfortable about the whole process. They are very tolerant because I set off that alarm a lot. The system works the way it's supposed to.

3 years ago

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Verified Customer

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star star star star star

Yen-Chi

Frontpoint is pretty good. I have no complaints. They are pretty trustworthy. The app works really well. The integration with the home automation is really good and response time is fast. Their staff is pretty good. They are always super helpful and easy to reach. Always able to answer all my questions. The only feedback I have is it would be awesome if they bundled equipment.

3 years ago

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star star star star star

Todd

I wish Frontpoint would come out with a wireless camera so you didn’t have to plug it into power and a garage sensor so it could detect folks coming up your drive. Other than that everything works. There are no problems. I appreciate that they are quick to respond if we have a question. They are also quick to notify us if there is an incident and the house. We don’t have a lot of neighbors so it is nice to have a group of folks monitoring our house for fire or freezing issues.

3 years ago

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Verified Customer

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star star star star star

Tiffany

I like using the app. It is easy to log into and cancel the alarm if it is a false alarm. They also call whenever there is alarm which is nice. I like the options and the different things I get connected electronically. I think the glass break sensors are a little off as I have broken glass and it has not gone off but everything else has been fine. Once when I needed a break from the payment, the gave me a six month delay to keep my service.

3 years ago

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star star star star star

Christine

Every site I have looked out they are rated either number one or number two. It works the way it is supposed to. They call almost immediately if there a delay putting in the code. It was very easy to install and easy to use. It is connected through the phone line. The only issue I’ve had with the equipment in the couple of years I’ve had it is it needed a new battery one and they got it to me very quickly.

3 years ago

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Verified Customer

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star star star star star

Tim

I was with ADT for years and they promised me that my prices would never go up and they stood by that for a couple of years and then they did not stand by that so I looked around online and found Front Point and they had the most stars so I checked them out and have been very pleased with it. Anytime we’ve accidentally set it off, they always call my cell phone in a certain amount of time. Whenever the doors open, it goes “ding ding”. I know when someone is outside.

3 years ago

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star star star star star

5 Bristol, VA

I have the assurance and know that they are there when something happens. The quality of the equipment compared to some others, it seems to be a better company. I rarely have problems and when I call, they knew exactly what my problem was and resolved it. Most of time I will get someone that can take care of my and educate me as why my problem occurred.

4 years ago

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Verified Customer

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star star star star star

Laura Pasco, WA

Frontpoint was very quick to respond to things. They didn't make us feel like we were stupid like the other companies did. They stay on the phone with you and try and make sure that everything is working to the best that it can. They go above and beyond from what I've had experience with other companies. A few of the items will fall offline. We've had a few times where it has done false reports but it's very far and few between.

4 years ago

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star star star star star_border

Geraldine Waterford, MI

Every issue I've ever had was resolved and they communicate very well with me at different levels. I've had issues with the hub that continues. Even though I have to keep calling to have it reset, it loses the identification of doors and windows at times. It'll just say "door open" instead of "garage door open". The camera's fall off line quite frequently. I'm not crazy about the camera system so I won't buy any more of those. Other than that, the system's been working pretty good. It's easy to install yourself. Their cameras on the app don't function properly. There's only one space that you can actually see. They're not very maneuverable.

4 years ago

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star star star star star

Peter Flat Rock, NC

When I called for technical support, people got back to me in a reasonable period of time and they spent a lot of time and effort to help resolve the issues. For the most part it works. There are some glitches and unexplained glaciers now and again. There are a lot of devices that are not compatible and I would say that they should incorporate the ability to use a lot more.

4 years ago

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Verified Customer

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star star star star star

Nancy Yorktown Heights, NY

They are always available and their customer service is very nice on the phone. They addressed the situation immediately. I haven't had any issues with them. From other carriers I've had full alarms going off and I haven't had an issue with it though. I'm very happy with it. I like that it's user friendly when it comes to their phone app. It's accessible.

4 years ago

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star star star star star

Donna Barnhart, MO

No complaints here. It is easy to use, you can turn off the alarm from your phone and that has worked out real good, I don't even use the keypad they gave. When we have had a couple of problems, they were able to work with us and get those problems worked out. We've tested all the windows and doors and everything has worked fine and when we accidentally set off the alarm ourselves, it was transmitted to the company and they called use back to see if everything was okay. I am very satisfied with the pricing of the equipment too.

4 years ago

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Verified Customer

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star star star star star

Guadalupe Asheville, NC

They were easy to work with on the phone. They were able to get me my equipment and everything I needed without overselling and working with my budget. Every time I've called, I've always been able to work with whichever agent on the phone. They helped me walk through any trouble shooting and if I need to sign up any new users online. It seems to be pretty durable and long lasting, easy to install. It's easy for you to check on your policy, get updates immediately.

4 years ago

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star star star star star

Anthony

I think the service is great. Every time I've called, I've been connected to a person almost immediately and they've gone out of their way to make sure everything is taken care of. None of the equipment has failed or malfunctioned. Everything works perfectly and it was really easy to install. I think the app integration is really great, you can monitor your home from your pheon or any kind of electronic device.

4 years ago

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star star star star star

Scott Webb

My experience has been mostly positive. The area for improvement would be to give me bundled options instead of ala cart. I have been advised my system will not allow for anymore cameras but tells me nothing of upgrade opportunities to allow for more. There is. O DVR option as well with the system. I would like 7 soffit cameras to create a complete perimeter around my home.

4 years ago