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Fluent Home

Name: Fluent Home
Rating: 3.3

3.3

star star star star_half star_border

1,092 User Reviews

7.7

Overall Score

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1-(833) 611-2488

3.3

star star star star_half star_border

1,092 User Reviews

7.7

Overall Score

1-(833) 611-2488

Contact

Visit Site

Good

Bad

Bottom Line

Reviews

Write a Review

Company Details

Monthly Monitoring Price

Starting at

Undisclosed

Contract Length

Undisclosed

Money-Back Guarantee

Undisclosed

Cancellation Fees

Undisclosed

Installation Options Offered

Professional

Security Camera Included

Yes

States Serviced

Time in Business

12 Years

Company Headquarters

2578 W 600 N Lindon, UT 84042

Number of Reviews 1,092

info Source of Information

error This company may not service all states.

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LAST UPDATED: November 25th, 2023

Fluent Home is a company whose team members have 70 years of combined experience in the security industry. The company offers customizable, state-of-the-art security, technology, and energy management products and services. Fluent Home builds custom smart security and energy-efficient home automation systems. With every family having different needs, Fluent Home makes it a priority to have flexible packages — from basic security equipment to advanced home automation.

Fluent Home offers convenience by providing you with its Alarm.com app so you can access, monitor, and control all your systems from one integrated interface. Additionally, Fluent Home prides itself on delivering exceptional customer service and the company strongly believes in giving back to the community through charitable donations.

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The Good

Customizable Plans and Equipment
Home Automation
Remote Control Access via the Alarm.com App
24/7 Burglary and Theft Monitoring
Fluent Guarantee and Lifetime Warranty

Customizable Plans and Equipment

Fluent Home does not provide pre-built packages, rather it offers you a custom solution that allows you to hand-select security equipment that suits your needs so you don't have to pay for features you don't need. This provides more versatility to customers and peace of mind that they won't be missing out on any camera or security solutions they desire. Fluent Home costs will vary depending on the plan you select (home automation and added security equipment will increase your monthly fee), and all security packages require a 36-month contract.

Standard Features Included

Fluent 24/7/365 burglary & theft monitoring
Easy-to-use touchscreen control panel
Customized 8-point security system
Remote web & mobile access/control
Remote arm & disarm alarm system
Email and text notifications

Optional Features Included

Carbon monoxide monitoring
Flood sensors & freeze detection
Personal emergency device (medical)
Lighting control
HVAC control
Automated door locks
Remote real-time video

Home Automation

Fluent Home is more than just an alarm company; it offers home automation capabilities along with its home security systems. With Fluent's smart home automation, you can:

Monitor and remotely control door locks
Adjust thermostat
Access 24/7 live video feed from your doorbell camera and indoor security camera
Turn on/off your lights remotely
Arm/disarm security system remotely
Receive security notifications via the Fluent App

Remote Control Access via the Alarm.com App

Fluent Home also provides you with its Alarm.com app upon installation so you can access, monitor, and control your system remotely in real-time. This is great for consumers who want access to their home security system from anywhere at any time.

24/7 Burglary and Theft Monitoring

Fluent Home offers 24/7 burglary and theft monitoring 365 days a year while providing you with an easy to use touchscreen control panel, a customized 8-point security system and will send you email and text notifications when necessary. Fluent Home security systems also sport motion sensor and glass break detector functionality. Motion detectors are easy to install, and even easier to monitor from your smartphone mobile app. Fluent Home's monthly monitoring service rates start at $29.99.

Fluent Guarantee and Lifetime Warranty

Unique to Fluent Home, the security company provides its customers with this guarantee: to only use state-of-the-art equipment, 80% of all support calls answered within 60 seconds, resolution of customer concerns on the first call, or service issues guaranteed to be serviced within seven days, and any customer not serviced within one week will receive free monitoring until their issue is resolved. In addition, Fluent Home security warranties all its equipment for the lifetime of the customer.

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The Bad

Prices Not Disclosed on Website
Three-Year Contract
$99 Moving Fee
No 30-Day Money-Back Guarantee

Prices Not Disclosed on Website

Fluent Home doesn't post any equipment pricing information on its website, rather the company asks that you contact a sales rep so it can provide you with a custom quote based on your specific needs. That's not necessarily a bad thing because by doing so you will only be paying for those products and services you actually need. However, this is definitely inconvenient for any homeowner looking to quickly and easily compare Fluent Home's prices to other home security providers.

Three-Year Contract

Fluent Home requires a three-year contract for its services. This is a somewhat common contract length within the home security industry but with the company's higher video monitoring prices, this may prove to be too expensive for some consumers. Especially with a moving fee and no money-back guarantee, be sure to understand all the terms before committing to Fluent Home's long-term contract.

$99 Moving Fee

Fluent Home does offer removal, transport, and reinstallation services to its customers, however, the company charges $99 to move the security system to a new location. Many security providers offer moving options free of charge. This is unfortunate for any consumers who may move during their contract with Fluent Home. If this is the case, you may want to consider looking into a home security provider that does not charge a moving fee.

No 30-Day Money-Back Guarantee

Unlike many home security companies, Fluent Home does not offer a 30-day money-back guarantee. The company does allow you to cancel your services for up to three days after you sign your agreement. However, this is not an ample amount of time for customers to change their minds if they decide Fluent Home is not for them. If you want more of a trial period, we suggest looking into other home security providers.

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The Bottom Line

Fluent Home advertises state-of-the-art products and professional monitoring services. Fluent Home provides a lifetime warranty for its equipment. However, in the company's reviews, customers note faulty equipment and a variety of other complaints, including poor customer service. Customers also have to pay a $99 moving fee if they want to transfer their home security system to a new home.

Customer reviews are often the most telling information you can gather to determine whether a company is worth doing business with. Read Fluent Home reviews below if you are interested in hearing what current and past customers have to say about the home security provider.

Key Takeaways from Home Security Reviews

We analyzed all the home security reviews on BestCompany.com to understand the motivations of customers who leave a given star rating. Through careful analysis, we identified some common factors that lead to particularly positive and negative experiences. Read our report to learn the key takeaways from other customers’ experiences.

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User Reviews

Star Rating

3.3

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1,095 Reviews

Review Breakdown

5 grade

45%

4 grade

11%

3 grade

2 grade

1 grade

31%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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star star star star star

Jon Toca Brossard, QC

Had the pleasure of speaking with Maria from tech support. Very helpful in walking me through the steps that needed to be taken in relation to the incident I reported, and offering some tips in case it happens again. Thanks for the great service!

1 week ago

Reply from Fluent Home

Hi Jon, Thank you so much for the wonderful review! We're thrilled to hear about your experience with Maria.

Dec. 4th, 2023

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don gervais Regina, SK

Want to thank Kurt for getting things straightened out. 1st off. Waiting 20 min for someone to answer. Poor. Waiting on line for over an hr while technician is trying to ask others how to resolve the issue and than dropped call n never called back. Just to start an whole hr n half over with another associate to try to resolve it. With no luck they send me u tube video that doesn't even relate to my system to figure it out myself. Poor. Again thanks to Kurt he knew the whole operation had to be done by service man not to be done by home owner. 6 months with this ussue with no help. Gd thing Kurt knows something atleast.

2 weeks ago

Reply from Fluent Home

Hello Don, We're so glad to hear about your experience with Kurt. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Millie Webster Limestone, TN

I was assisting a disabled senior friend of mine, who is also on very limited income, reach out to your company ( with and by her request) to troubleshoot and resolve a problem with her system. When we called we spoke to several customer service people (Marie & Alan) who politely listened to our needs. They directed us to Zia. In this day of impersonal communication via text/emails, etc., Zia is an amazing/refreshing example of how to treat customers in a much needed "old fashioned" way. Definitely she is a major asset to Fluent! Give this gal some praise! She listened patiently, was focused on our needs, respectful, knowledgeable, helpful in every way, honestly followed up as she said she would. Believe me ...if there was a way I could personally tip her I would.....this is the kind of personal customer service that is missing in this so called "all about marketing" world today. I really feel even as we talked with the other reps your company has got something you must keep....the personal touch. To those out there that do similar jobs please know THAT is what it's all about....treat others as you would like to be treated....pretend you are are the customer ...and employers like you Fluent...allow them to do so! We forget...you can "ONLY give 2" of the the following in business...price - service- quality! Thanks for giving my friend service and quality!

3 months ago

Reply from Fluent Home

Hello Millie, We're so glad to hear about your experience with Zia. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Judith Noble

I want to thank the agent Martin on the Resolutions team. He treated me like a valued customer and understood my problem. I am having problems with my system and he is helping me to get it fixed.

1 month ago

Reply from Fluent Home

Hello Judith, We're so glad to hear about your experience with Martin. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Laura Todd Red Deer, AB

We were really impressed with Michael and Celeste, they were very friendly, informative and very patient, repeated things until we got it, Michael was so patient, it was very comforting, knowing you could ask anything!!

3 weeks ago

Reply from Fluent Home

Hello Laura, We're so glad to hear about your experience with Michael & Celeste. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Donna Riggs Apache Junction, AZ

This company came to my 93 year father’s home and told him that their company was taking over the existing home security company that he currently has had for many years. The gentleman (I use that term loosely) was very nice and chatted with my father and helped him sign a 5 year contract, again my father is “93 yrs” old….I have contacted Fluent and explained my disgust with how they misrepresented themselves. He is still under contract with his existing company till 2025.. They have already changed his key pad etc. NO ONE from Fluent will discuss the fraudulent actions by their company. After hours on hold, we were told that he signed a contract (of which we have no copy of what he signed….I am attempting to get a copy now) and it is binding, if he doesn’t pay, they will send him to collection, Gratefully, his current security system is attempting to help us …I was told Fluent has a reputation for this type of deceitful sales…VERY FRUSTRATED WITH THIS COMPANY…..EVERYONE BE CAREFUL OF THEIR TACTICS..

1 month ago

Reply from Fluent Home

Hello, We apologize for any inconvenience you may have experienced, Donna. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Brendon McIntyre Regina, SK

John from customer support was very helpful with setting up new sensors today. System was having communication issues and a battery problem I wasn't happy about, but it was quickly resolved

4 weeks ago

Reply from Fluent Home

Hello Brendon, We're so glad to hear about your experience with John. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Mary Ellen Mandeville, LA

My review is for Mahonri, who answered my call regarding discontinuing service due to an impending move. He was very helpful in explaining the process to get me to my contract expiration date and how payment would be handled. He actually listened to my questions and concerns, and helped make my transition to a new life situation less stressful. That has not been my experience with prior calls to Customer Service.

4 months ago

Reply from Fluent Home

Hello Mary, We're so glad to hear about your experience with Mahonri. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Shelley O'Brien Marysville, WA

I had a wonderful experience with your text Dept and Carolyn. She took care of what I needed done and the part that she was not able to. Do she put in a request for someone to call me in the morning as I will need a tech person to come out to the house I was very impressed that she kept me on the phone while she ordered that so that I knew that it actually had been done. My only problem is that two hours after our phone call the problem of the beeping started again which I can stop, but it should have been stopped because it was supposed to be turned off. Carolyn did all that she could while we were on the phone and I appreciate all that she did to help me. I’m looking forward to hearing from the company tomorrow and having a tech come out.

8 months ago

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Verified Customer

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Floyd Knippshild

The system works well. The representative for our area is suppose to come around to check our to see if all is well. At this point has not happened a bit diappointing as I believe I have a couple of low batteries I did recieve a message from Fluent regarding it but to date no knock on the door. Hopefully soon as I and the rep agreed they would stop by when needed to ensure all is well

2 years ago

Reply from Fluent Home

Hello Floyd, Thank you for the 5 star review!!! Thank you so much for sharing!!! We would love to hear from you about the batteries. Please call us at 855.2384826. We look forward to hearing from you!!!!

Nov. 6th, 2021

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Clovise Irving St Louis, MO

This is Ms. Clovise I. I spoke with Jae and he was very respectful and helpful with my concerns about my security system situation. I told him what my unit was doing and he said he was going to fix the issue on his end at the office. I said thank you and was very pleased with his decision.

4 months ago

Reply from Fluent Home

Hello Ms Clovise, We're so glad to hear about your experience with Jae. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Lisa Patterson Spruce Grove, AB

Ryley did an outstanding job installing my home security. He has excellent customer service skills and explains everything very thoroughly. He went over and above by ensuring everything was installed in a timely manner and cleaned up before leaving. He is very good at his job! Thanks Ryley!

5 months ago

Reply from Fluent Home

Hello Lisa, We're so glad to hear about your experience with Riley. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Marrisa Relitz Spruce Grove, AB

I'm so pleased with the Fluent Tech guy that came to our house today. His name is Norman. He's very knowledgeable and very patient with all my questions. And he's very professional too!! Thank you so much for your help, Norman. Both me and my husband really appreciate you

5 months ago

Reply from Fluent Home

Hello Marrisa, Thank you for the wonderful review! We appreciate you taking the time.

Nov. 20th, 2023

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Morley Wigglesworth Fort St. John, BC

I had a system installed and the time was incorrect. I called and within 2 mins was speaking with Homer. After explaining my situation, he got to work looking into it. He had to get some help from another department, and was able to get the issue resolved. What I liked is that he did not pass me on to someone else, he stayed with me, fixed the issue, and most likely learned something. This proves that we can not know everything about our jobs, but if you can get help when needed and learn something AND help the customer at the same time, everyone wins! Very well done Homer!

6 months ago

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MC Bonney Lake, WA

Parker and Chris are 5 star employees. They have both helped me immensely with an issue I have had with my thermostat and the scheduling in the app. The reason I only gave 4 stars is their support through the 'normal' 1-855 line. I realize that Cust, reps @ 800 lines are only the first line of defense and most work off a preset list of questions and solutions, which is fine. However, They are either reluctant or not allowed to pass you onto a higher technician when they cannot figure out your issue. I even had a Rep yesterday just hang up on me once he heard my issue and he knew it was beyond his ability. That being said, every person I have interacted with have been very pleasant and friendly. They have all wanted to help (exception being yesterday) with whatever issue I have called in. Please just give your tier 1 techs the authorization to call in a higher skilled tech when they are unable to resolve the customer issue.

8 months ago

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Verified Customer

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Donald Toledo, OH

Everybody we’ve talked to in the company has been very nice and knows what they are talking about. We feel protected because we had someone break in before and had a different security system then. It works very well. We don’t have any problems.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you have had a great experience with our support team and that we have helped you to feel protected. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Leon Aurora, CO

I like the fact everything is wireless. It is a lot easier. The response time is quick and accurate. I am a truck driver so I like that they are protected when I am not at home. They called the fire department when the smoke detector went off.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy that the wireless sensors have been easier for you and that the service has helped you to feel protected when away from home for work. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kathy Dayton, OH

The best part is knowing whether or not someone trying to get into my home. If some is, they are able to help me stop it. I accidentally set my alarm off yesterday and they were right on it. They called me right away. It is a pretty good deal.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that the service helps you to feel safe from intruders. We certainly strive to respond right away, even when it is just an accident. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Cynthia Cleveland, OH

The gentleman from Fluent that came here and gave us a demonstration and went through everything made us decide to go with them and we have been happy ever since. They call us every time the alarm goes off and we feel very secure.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had such a good experience, starting with the original demonstration of the service and with the continued response when needed. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kathryn

Immediate response to any alarm situation whether it is police or fire emergency. We burned some food and set off the alarm and immediately the got in contact to see if we needed help and reset alarm while we dealt with the burnt fish we were cooking. Early on in our partnership we needed police and Fluent immediately responded.

2 years ago

Reply from Fluent Home

Hello Kathryn, Thank you for the 5 star review!!! We love reading what our customers value and love about our services!! If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!! Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Verified Customer

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Frank Berry

Great reliable service. We were on holiday during a very cold winter and we received a temperature warning in our property, allowing us to have someone check. The furnace had stopped working and we would have had frozen pipes.

2 years ago

Reply from Fluent Home

Hello Frank, Thank you for the 5 star review!! We enjoy hearing what our services have done for our customers. If you ever need assistance please call us at 855.238.4826. Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Telia Atlanta, GA

I like Fluent. I have been with then for 4 years now and the equipment is now going bad. My home is too big for outside cameras which they never told me before ordering. I currently have cameras out there but their cameras will not work for the replacement. The doorbell went crazy and I had to disconnect it for sanity reasons. The indoor motion no longer works. The carbon monoxide monitor doesn't work. Nothing works and the panel (upgrade) sometimes work. Fluent used to be really good. Now they are really bad. Vivent may be getting my business here shortly. The wait time is long. The representatives are good but some are horrible. I have lucked up now and got decent ones. Vivent may be installed soon. I want better coverage for my investment.

5 months ago

Reply from Fluent Home

Hello Telia, We apologize for any inconvenience you may have experienced. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Verified Customer

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TRAVIS DOWELL Las Vegas, NV

Most of the cost is paid in HOA fees. System is more complex than what we have had. It produces unexpected arming at times. Does not have battery back up like previous alarms did.

11 months ago

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Kathrine Schneider Newton Brantford, ON

I want to say thank you to Jae I was getting very frustrated I forgot my log information he was able to steer me in the right direction and was very pleasant to talk to and I just want to thank you again, and if there was more than five I’d give t Him 10 stars thank you again 👍👍

6 months ago

Reply from Fluent Home

Hello Katherine, We're so glad to hear about your great experience with Jae! Thank you for taking the time to leave a review.

Nov. 20th, 2023

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Lord Warhammer

Had one of the best, if not the best guy come out and install a four camera system.... he was very courteous, polite and answered any questions we had, even the goofy ones... uninstalled old system as well And to top it off it was on the weekend also. Thank You Again Hai

7 months ago

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Courtney Ransom Eagle, ID

Mark, our technician, was persistent in trying to figure out the complicated issue. He addressed all my concerns and answered all of my questions. He fixed the problem I called about, and even fixed some that I didn't know about. He was friendly and efficient. I'm very happy with today's experience.

7 months ago

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Launa Bryner Salt Lake City, UT

Mark was better than excellent! He took the time to show us everything it seemed like 100 times. His patience & understanding helped ease my concerns, I’m older & new technology can be scary. I appreciate how helpful he was & would recommend him to anyone. Thanks again

8 months ago

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Verified Customer

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Mary Lou Weber Erie, PA

Tried to cancel last year. When I called was told to email the request to the cancellation dept. Unfortunately, did not see the clause on the contract that said cancellation must be one month in advance. The person I spoke to at that time in the "cancellation dept." was very condescending and said I would have to continue for another year or pay for the next year to cancel. Needless to say, I didn't cancel at that time. He was not a very good rep for your company. Wish I had written down his name at the time.

2 years ago

Reply from Fluent Home

Hello Mary Lou, I am sorry you had a bad experience. We would love to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Ollie Kovaluk

I was very happy with Fluent first years. It seems that since it switched API, the service is not the same. Fluent rep used to come, when he was in my area, and check on my system just to make sure I’m okay. That does not happen anymore. I’m paying $42/month and I’m doing their tech work...had to replace the CM battery, wall monitor battery, then when I couldn’t climb up to replace the battery in the hall monitor, I couldn’t do that. Then I received an email telling me that if I didn’t send back the old hall monitor, they were going to charge me!

2 years ago

Reply from Fluent Home

Hello Ollie, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Valentines Edmonton, AB

I had some trouble shooting difficulties and was on with a fluent representative by the name of Glendyra and she was amazing and very helpful. She was able to resolve all my issues.

2 years ago Edited September 14, 2021

Reply from Fluent Home

Hello Valentines, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! I will make sure Glendyra knows you mentioned her in this review!!

Nov. 6th, 2021

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Verified Customer

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Mary Canton, OH

The alarm system works. I had some issues with the Arlo cameras and with the pandemic they would not send anyone out so it took me a week or two to try to figure out how to get them working again.

2 years ago

Reply from Fluent Home

Hello Mary, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Terry Akron, OH

Customer service has been really helpful with me. They have been very patient and secured the problem. I like the equipment except for the doorbell. I have had a lot of issues with them.

2 years ago

Reply from Fluent Home

Hello Terry, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! If you ever need us please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Christie Indianapolis, IN

We’ve had it for a long time so it is starting to show some tear but they have always been real good about fixing things. It is easy to use. I like the features in the service and they program they put together for me.

2 years ago

Reply from Fluent Home

Hello Christie, Thank you for the 5 star review!!!! Thank you for taking the time to share what you value in the services we can provide!! Thank you again for the amazing review!!!

Nov. 8th, 2021

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Verified Customer

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Robert Columbia Falls, MT

Seems like they have pretty good equipment. I never have any issues with the equipment or the installation. It is accessible via cellphone and that is great. They have pretty good customer service though t can be hard to get a hold of them.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to hear that you have had a good experience with the equipment and with using the Fluent App. We can certainly understand the concern in difficulty when contacting any company for assistance. We are working to improve on this and thank you for your feedback. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Diane Hampel

My smoke detector went off the other night because of something I was frying on the stove. It didn't take long before the monitoring station was asking if everything was alright. The gentleman on the other end was very nice about it and didn't make me feel stupid for the occurrence.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear you had a good experience during this situation. We strive to help customers feel safe and comfortable, even when it is only a false alarm. Thank you for choosing Fluent Home!

Oct. 28th, 2021

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Verified Customer

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Gina Shymko

Up until the last month, I had been happy with Fluent. However, we recently had a fire in our shop. The heat and smoke were intense but the alarm didn’t go off until the shop was at an extremely high heat. The monitors were, by this time, melted. I was able to get help from a lady, after two futile attempts with other staff, who heyme disarm the two alarms in the shop and stop the incessant beeping of the security system. Up until this point, we had no concerns about our security system and hope to get it up and running again when the shop has been renovated.

2 years ago

Reply from Fluent Home

Hello Gina, I am sorry you had a bad experience. . We would love to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 14th, 2021

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Verified Customer

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James

Few years ago our home phone line was cut from construction 1/4 mile from home. At that time we found out that our Fluent alarm system was only linked to home phone line and not cell. If alarm was activated for break in etc there was no way we could of been notified. Also have had other problems with Fluent system which took few years to remedy.

2 years ago

Reply from Fluent Home

Hello James, I am sorry you had that experience. We would love the opportunity to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!!!

Sep. 29th, 2021

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Verified Customer

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Kate

Two major issues: 1) a detector was beeping; I called tech and a guy walked me through how to take the thing down. It was only installed 3 years ago, and had expired already. Not impressed.2) The main panel started beeping, in the wee hours of the morning. It gave a communication error. I called into tech services, and was told the rror had to do with my cell phine connection with the nearest tower. The nearest tower is within 500yards of the house, so this made no sense. But it kept happening. I called in again and was told I could buy a $70 part and install myself (with their help) OR replace the whole control box. I bought the $70 part. I have NOT installed it, but magically the error has gone away. Now my spidey sense are tingling......does someone sit in a control chair at Fluent and get bored in the early hours of the morning, and send out wierd error messages, just for a lark?

2 years ago

Reply from Fluent Home

Hello Kate, Thank you for taking the time to write this review. I am sorry you had a bad experience. How may we correct this for you? We would love to hear from you, please give us a call at 855.238.4826. We look forward to hearing from you!

Sep. 24th, 2021

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Lily Chow Saskatoon, SK

Kurt was fabulous, awesome customer/technical service rep!! Honestly wish I would have gotten him when I first called, would have saved me a lot of wasted time. Helped me find solutions for my problems and was upfront and honest about warranty and policy. I wish more reps had better csr skills like him, would be a much better experience and wouldn’t feel dreadful when having to call in. He saved me as a customer without even knowing it!! Hope the company pays him well they need to keep him on their roster!!

5 months ago

Reply from Fluent Home

Hello Lily, We're so glad to hear about your experience with Kurt. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Patricia Henry Airdrie, AB

Wanted to say thank you to Eli in tech support. He was able to fix our panel issue quickly.

1 month ago

Reply from Fluent Home

Hello Patricia, We're so glad to hear about your experience with Eli. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Ken Clayton Woodridge, IL

We needed to upgrade our old 3G and hard wired system. Fluent did this free of charge by me just extended my contract. The installer, Wahlid, was excellent! He put on a mask and wore it properly the entire installation. He was courteous and professional and took extra time to make sure we knew how to use it correctly. When we armed it the first time that evening we got a warning that the smoke detector was not communicating with the units. Mandy P called me and worked diligently to fix the problem which she did by update the required info and rebooting our system. She too was courteous, professional, and worked with us until the problem was solved. Fluent is lucky to have employees like Wahlid and Mandy P

2 years ago

Reply from Fluent Home

Hello! Thank you so much for the review. We are so glad to hear that you have had such a great experience with out team members. We certainly agree that we are lucky to have these people with us. Thank you for choosing Fluent Home!

Dec. 5th, 2021

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Krystle Cardinal St. Paul, AB

Their customer service has always been great however we have frequent problems with our window security alarms (often says tampered with when no one touched them) and we have had frequent problems with our sky bell doorbell not recording or LED not lighting etc. It’s been replaced numerous times. Our backyard camera, even though you can set the sensitivity and settings of it, it always seems to record too much or things like wind blowing or doesn’t record at all. However technology is not perfect and most security systems/companies have their pros and cons. A pro for fluent is their customer service is always wonderful!!

2 years ago

Reply from Fluent Home

Hello Krystle, Thank you so much for taking the time to write a detailed review. We really appreciate your feedback. Thank you for being such a great customer!! Fluent

Aug. 11th, 2021

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Katie Harrison Regina, SK

I have my home security through Fluent, originally with AlarmTek, I phoned to cancel it in April 2023. I didn't want to pay for the three months still left on my 60 month contract so I decided to wait. Was not told of any 60 day clause in which I had to inform your company of the cancellation. I said I would call back. Did so several months later, once my contract had ended, discussed a lower payment, but still decided to wait until I talked to my husband to be sure. Still no mention. Phoned again that same month (July 31, 2023) to be told that my contract actually autorenews for two years if I don't inform you within 60 days. The resolution member was being condescending, I asked him to stop, he then said I was being condescending. He hung up the phone me twice, and said things like "Oh, Did I hurt your feelings" and "Have you talked to your lawyer friends yet?" Unacceptable and Unprofessional. I have already launched a complaint with BBB, will be writing consumer affairs and have contacted consumer advocate media regarding this. I have posted this on the other executive social media accounts. Something must be done about this immediately.

4 months ago

Reply from Fluent Home

Hello, We apologize for any inconvenience you may have experienced, Katie. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Stacey Denheyer

This company is not well run. Each department is not very knowledgeable and they don’t communicate with each. I have also had 4 people say they would call me back and then never did. Then when I was able to get a hold of them again they would lie and say they did when I had no missed calls, and no messages and when I mentioned this they had no response. I even had them check my phone number every time. And when they can’t find an answer for you they will try to push you on to another department that also has no answers. Fluent should not be running a security company.

4 months ago

Reply from Fluent Home

Hello, We apologize for any inconvenience you may have experienced, Stacey. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Leslie Smith Salt Lake City, UT

I wish I could give zero starts for this company. DO NOT recommend. The equipment is faulty and customer service is non-existent. I waited on hold for over 15 minutes and when I finally got a representative, he was unhelpful and rude. I am clearly frustrated so I was hoping to speak with someone who was understanding and competent to deal with the situation. When I asked to speak with a manager, he said I would get a call and hung up on me. For reference, we had a tech out here within the last 7 months who supposedly fixed our system. We have had multiple false alarms and our panel is completely dead with no function. The panel was replaced in January. I’ve called to try and troubleshoot the problems and unfortunately, I’ve continued to have issues. I never signed a contract but I was told that our phone call conversation “legally puts me under contract” so now I have to continue paying for a service that I’m not receiving. RUN AWAY from this company!

4 months ago

Reply from Fluent Home

Hello, We apologize for any inconvenience you may have experienced, Leslie. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Betty Blythe Banning, CA

I am a short time customer. I called today for a buyout because I was having some issues. The agent gave me an amount but got upset then I asked for details regarding the amount. He then became rude and condescending when I asked if there was I could have written documentation. After further conversation and when I asked for a supervisor, he hung up on me. On my second call the amount owed was higher than the last. I again asked if there was a way for me to see the details, via email on online. He said no only when you cancel the account do they send you any documentation. While I made it a point to stay calm and professional, he too got upset and said I keep asking the same question when that was not the case at all. He threatened to send the cancel request and that I would 10 days to pay or it will go to collection. I am not happy with the customer service so far. I hope this not what I have to look forward to on any future issues I may have.

4 months ago

Reply from Fluent Home

Hello, We apologize for any inconvenience you may have experienced, Betty. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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J Quist St. Albert, AB

This goes beyond bad service and into abuse. My mother is elderly, an Alzheimer's patient, and moved into a seniors' home. when we tried to cancel her account, we spent 55 minutes on hold before the call was answered by an agent who opened angry and condescending. He said it didn't matter what my mother's health was like, he would only talk to her and refused to let me coach her memory in the background even though he KNEW she had Alzheimers. After finally telling us how to cancel (you send an image of a signed letter stating your name, address, specifically stating you are giving them 30 days notice of cancelation and emailing it to suppor t at fluenthome dot com) the agent said the email address only one time before hanging up while I was actually speaking the words, "Excuse me, can we confirm that address." I was shocked and disappointed that anyone would ever treat my mother that way, especially now that she is sick and meek and scared. Before my father died, he hired this company to protect her and this is how they treat her. It's a betrayal and other families need to be warned.

4 months ago

Reply from Fluent Home

Hello, We apologize for any inconvenience you may have experienced. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Verified Customer

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jennie Nickolls Lorain, OH

Customer service people are not always helpful we did have a great experience with one representative who went out of his way to help us and keep us as a customer.

11 months ago

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Miranda C Valemount, BC

Asharita was very helpful when my carbon monoxide detector stopped working and let me know I was eleiglbe for upgrades. I utilized the chat function and it was very convenient

6 months ago

Reply from Fluent Home

Hello Miranda, We're so glad to hear about your great experience with Ashrita! Thank you for taking the time to leave a review.

Nov. 20th, 2023

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Christie Hillis Spruce Grove, AB

Excellent service, Luis was incredibly thorough and patient in teaching us all the functionality of the system. He is very knowledgeable about all aspects of the equipment and “techie” stuff. Thank you!

7 months ago

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