1st Security Logo
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4 User Reviews

1st Security is a family-owned security provider that offers both do-it-yourself and professional installation options. In business for more than 20 years, the company uses Qolsys, GE, Honeywell, and 2GIG products and is powered by alarm.com. 1st Security currently operates in 29 states and uses Dynamark Monitoring as its Central Monitoring Station. With monthly prices starting at $39.99, 1st Security prides itself on offering "three times the protection at half the price."

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The Good

  • Takeover and "Tradeout" Options
  • DIY or Professional Installation
  • Home Automation Offering

Takeover and "Tradeout" Options

1st Security gives customers the ability to takeover or "tradeout" an existing security system. This allows customers to keep or upgrade their system to a new keypad, while saving them money by not having to replace system components like door/window sensors.

DIY or Professional Installation

The company also offers both do-it-yourself and professional installation options.

Home Automation Offering

1st Security sells all basic aspects of a home automation system, including smart door locks, thermostats, lighting modules, and garage door openers.

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The Bad

  • Not Available in All 50 States
  • Limited Information

Not Available in All 50 States

1st Security currently operates in the following 29 states:

  • Maryland
  • District of Columbia
  • Virginia
  • Alabama
  • Colorado
  • Connecticut
  • Georgina
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • New Hampshire
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Vermont
  • Washington
  • West Virginia
  • Wisconsin
  • Hawaii

Limited Information

The security provider offers extremely limited information on its website regarding important factors like general pricing, contract terms, equipment cost, etc. The website states that prices start as low as $39.99/month, but this is only for taking over the monitoring of an existing system, and it's unclear whether this cost is for landline monitoring (which is often the case for a company's lowest monthly package). There are no specifics listed on contract terms and equipment costs.

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The Bottom Line

1st Security's lack of details on important determining factors like pricing and contract length make it difficult to form an educated opinion on the company. The security provider seems to be flexible on options for customers, including installation and takeover options; however, setbacks like limited availability, long contract terms and little transparency should be strongly considered before choosing to work with 1st Security.

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Star Rating

4.3

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4 Reviews

Review Breakdown

5 grade

25%

4 grade

75%

3 grade

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2 grade

0%

1 grade

0%

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Verified Customer

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Patricia & Jeffery Jump Horntown, VA

We got Protect America because there has been a lot of crime in our community lately. A friend told us about them so we though we'd give them a try. We haven't had any issues with their service far, and the customer service has been excellent. I give them a 10 out of 10.

4 years ago

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Verified Customer

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Barbara Alligood Chocowinity, NC

We live far out in the country, and there's nobody around us. We wanted security for when we go out of the state. Whenever the alarm goes off or anything, they're quick to respond.

4 years ago

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Jeff Klein

They were the best combination of price, technology and customer service I had run across after intensive research for an alarm for our new home. I was especially struck by how responsive they were to my needs, and how they followed up, without prompting, to check up on my system and concerns. The new IQ panel is a "mind blower".

3 years ago

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Verified Customer

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Ushmendra/Sunila Singh San Bruno, CA

I have windows and doors sensors, smoke alarms and window break sensors. Everything has been very good.

4 years ago

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