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1 User Review

First Alarm Security Services offers customized home security solutions for customers in California. The company offers fire, life safety, video surveillance and medical alert services with 24/7 professional monitoring and remote system access from any mobile device; however, First Alarm does not offer home automation services for customers and no equipment warranty information is provided on its corporate website.

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The Good

  • 24/7 Professional Monitoring
  • Mobile Remote System Access
  • First LINK Interface
  • Medical Alert Systems
Customers can select the home security equipment and features best suited for their unique needs. First Alarm provides burglary intrusion protection, fire and medical safety, and video surveillance services. The home security service features 24/7 professional monitoring and remote access from any mobile device with the First Connect app. First Alarm uses its own wireless mesh network that eliminates the need for broadband landline phone, or cellular connections. The home security company's First LINK web-based software interface gives customers access to home activity reports from the central monitoring station. The company offers a variety of medical alert systems to help keep senior citizens safe. Customers are able to receive instant text alerts from any remote location when sensors are triggered. First Alarm also offers residential pool trespass alarms, patrol services, and parking enforcement for its customers.
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The Bad

  • No Home Automation Features

The company does not offer home automation services to its customers. Customers will not be able to control home lighting or temperature settings in order to reduce overall energy costs. It is unclear if the company provides carbon monoxide or flooding detection services. The home security company does not offer touchscreen panels or video doorbell surveillance technology.

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The Bottom Line

First Alarm offers customizable home security solutions for California residents only that includes remote system access and 24/7 professional monitoring. The home security company provides criminal intrusion, fire safety, and medical alert systems as well as guard patrol services; however, the company has no automation features. 

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Stace Y. Aptos, CA

We've used First Alarm for about 7 years. Always a live person answering the phone - you won't find that anywhere else.

3 years ago

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