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LAST UPDATED: March 4th, 2020

EPS Security is a Michigan-based home security company that has been serving local customers since 1955. Pricing for monthly monitoring plans, along with a one-time installation fee, are not disclosed on the site.. Customers may also be required to pay for equipment upfront. Service contracts are on a monthly basis and include 24/7 professional monitoring, video surveillance, and home automation features.

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The Good

  • 24/7 Professional Monitoring
  • Customized Home Security Plans
  • Medical Alert Monitoring
Instead of offering preset plans to choose from, EPS Security gives customers the ability to pick the wireless equipment that is best suited for their individual needs. EPS Security does not require customers to sign a long-term contract prior to activation. Customers are able to have 24/7 professional monitoring services. The company holds numerous accreditations and licenses from trusted organizations and customer reviews are mainly positive in regards to its customer service. The company provides home automation, video surveillance, and energy management services with remote system access from any mobile device. Medical alert equipment and monitoring are also available. The company also offers to reactivate existing equipment the customer have from an industry competitor. EPS Security will upgrade the home security panel and keypad with no cost to the customer for the upgrade or the equipment activation.

The Bad

  • Potential Upfront Equipment Costs
  • Undisclosed Installation Fee
  • No Equipment Warranty Information
  • No Cancellation/Service Transfer Information Disclosure

EPS Security does not disclose if equipment is automatically included in the monthly monitoring plans. Customers may be required to pay for equipment upfront which can be expensive for some consumers and the company does not detail equipment costs on its website. The company also does not specifically state how much consumers will pay upfront for installation or activation. There is no provided information on equipment warranties or potential costs for technician repair visits. The company's service area is limited to only certain regions in Michigan. Customers may also be subject to an early termination fee if they choose to cancel before the service agreement expires. The industry standard for this fee is the remaining account balance at the time of cancellation. The company may also charge a move fee if customers decide to transfer home security services to a new residence while under contract.

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The Bottom Line

EPS Security provides customized home security solutions with 24/7 professional monitoring at affordable monthly rates for its Michigan-based customers; however, the company is not fully transparent in regards to its equipment costs and cancellation policies on its corporate website. The company does hold numerous accreditations and appears to offer good customer service.

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Ron Taylor Chicago, IL

The service itself was decent. Response time for alarms was very fast, and handled professionally. Their contracts and pricing are the worst. Lock you in to a auto-renewing contract for a long term. Customer service for changes was terrible--no responses, then saying contract renewed so you can't change it. Equipment charges for equipment that was in the building when we bought it, but wasn't used in our system.

6 years ago

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Anne Delton, MI

Sales guy was awesome. It is too bad the rest of the company is not the same. EPS is unable to connect to my system (and have NEVER been able to connect) and unless I am willing to pay for additional services, I am stuck paying for monitoring that EPS is unable to perform. Billing is a nightmare. It is just not worth the headache.

4 years ago