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CPI Security

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4.7

Overall Score

LAST UPDATED: May 26th, 2023

CPI Security provides customized home security and automation solutions for its customers in select states. CPI security costs are not listed on its website regarding equipment fees, and the overall CPI security price for monthly monitoring is not publicly disclosed. Home security and automation options feature remote system access, instant text/email alert notifications, and free professional installation. The company designs and installs its own home security equipment and provides customers with 24/7 professional monitoring and around-the-clock customer service support.

Read the rest of our CPI Security review below to learn about the pros, cons, and our final assessment of the home security company.

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The Good

  • Free Professional Installation
  • 24/7 Professional Monitoring
  • Remote Mobile App System Access
  • No False Alarm Guarantee

CPI Security offers home security solutions that includes free professional installation, remote system access, and up to $2,100 in free equipment:

CPI Security Package: inTouch Essentials

  • inTouch SmartHub Control Panel
  • inTouch App (accessible via any smart device)
  • Fire Communicator
  • Motion Detector
  • 5 Encrypted Door/Window Sensor Devices
  • + one free security camera (Video Doorbell camera, Outdoor/Indoor Camera, 180º Camera)

Home security customers can also add smart home equipment to their alarm system:

  • smart thermostat
  • keyless door lock/smart lock (access control)
  • wireless garage door controller

24/7 Professional Monitoring

The CPI Security company provides 24/7 professional monitoring from a team of certified professionals. This security monitoring service is UL-Listed, Five Diamond–Certified by The Monitoring Association, and the company's monitoring center was the 2013 CSAA Central Station of the Year.

Remote Mobile App System Access

Customers are able to choose from a variety of home automation, energy management, and video surveillance options. CPI Security also offers fire and carbon monoxide protection equipment. Interactive security services can be accessed and controlled through the inTouch mobile app downloaded on a customer's smartphone, tablet, or computer. These interactive services included lighting and thermostat control, video alerts, and door lock remote access. Monthly monitoring features rapid response times and instant text/email notifications. The cellular communication systems do not require a phone line connection.

No False Alarm Guarantee

Customers who have the Real Time Response System installed will not be charged fines for false alarms due to home security equipment malfunctions.

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The Bad

  • Undisclosed Monthly Monitoring Costs
  • Early Termination Fee
  • Undisclosed Service Transfer Fee
  • Additional Fees

Undisclosed Monthly Monitoring Costs

CPI Security price is unknown. The company is not fully transparent on its website on a number of important details regarding its home security plans. There are no specific packages to choose from and CPI security costs, including monthly monitoring, are not listed.

Early Termination Fee

Customers are assessed a fee of up to 75 percent remaining on their service agreement if they choose to terminate the contract early. While this policy is not unique to CPI Security, potential customers should take note of it, as such fees are not widely publicized among home security providers.

Undisclosed Service Transfer Fee

The company also charges an undisclosed amount for transferring services if a customer moves to a new residence. Customers will need to pass a credit check in order to be approved for activation.

Additional Fees

If customers desire outdoor video surveillance equipment, they will be charged an additional $99 equipment fee. Renters must pay a $299 upfront installation fee. The company offers an equipment warranty that provides coverage on parts replacement and labor costs for only 90 days. After that, customers are responsible for all service fees and repair costs for the length of the contract.

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The Bottom Line

CPI Security offers customized home security, energy management, and video surveillance solutions for customers. The company professionally installs its own equipment at no charge and provides 24/7 monitoring with certified dispatchers at its central monitoring stations. However, the company is not completely transparent with CPI Security costs, such as upfront pricing, monitoring costs, and other service fees.

Homeowners are encouraged to weigh this information against our verified CPI Security reviews below to determine if this company best suits their specific home security needs.

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Star Rating

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2.2

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44 Reviews

Review Breakdown

5 grade

16%

4 grade

11%

3 grade

5%

2 grade

14%

1 grade

55%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Michelle Taylors, SC

We just got cpi and I read the contract also. But I brought that to there attention and I have on record saying that it's only until the equipment is paid for then it's month to month. Because I was not signing a 5 year's contact or did I. It's even on our paperwork that when equipment is paid for its month to month. Hope this helps ppl. But so far it's been great. The sellers are rude. But the tech that came to our home was Adam and he was wonderful. But we didn't sign no contract they tried before he arrived but I said no. And that's what we did. The equipment works great.

5 years ago

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Review Source

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Mary Kate F Simpsonville, SC

Overall, CPI security is incredibly reliable and reputable to guard your home. It has an excellent reputation among customers and for good reason - they offer a variety of ways to watch over you home, including video and security monitoring, relatively easy installation by a team member of CPI, and easy access to a live operator if you are ever in need of help. Only downside to their services are that it sometimes takes a while to get through to CPI’s repair team for them to actually come out to my house for repairs - they can take awhile to respond to calls. But all in all, I would recommend CPI for the level of comfort ans security you will feel in the protection of your home!

1 year ago

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Richard P. Burgess, SR. Gaffney, SC

I've had CPI for approximately two years now. Couldn't be more pleased with the service and comfort of knowing that my home is protected. Love the Intouch connections where I can monitor my house from anywhere in the world.

6 years ago

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Melody Rowe Fayetteville, NC

CPI was a great company to have many years ago before new technology started arriving. I felt safe with knowing my family was protected but ultimately switched due to them not arising with new technologies.

1 year ago

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Review Source

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Brittany Mayes Mooresville, NC

We have had no issues with CPI other than our backyard camera periodically has a connectivity failure. We have been overall satisfied and have had the service in 2 homes over the last 4 years

1 year ago