In 2011, Cox Homelife was launched by Cox Communications, a cable provider for television and telecommunications. The company provides two security/home automation packages with a monthly monitoring fee ranging from $29.99 to $54.99, depending on the security package you choose. There is also a $99 installation fee and a 24-month contract. Cox Homelife provides basic professionally installed security and home automation services in 16 states. Read Cox Homelife reviews below to see what consumers have to say about the home security provider.
New subscribers to Cox home security are eligible to receive free starter equipment for their home security packages and automation service. The security company's website also claims that security systems are customizable to meet your home security needs. Professional monitoring and free equipment for Cox Homelife's plans are listed below as well as optional add ons (e.g., touchscreen control panel, motion sensor, smart lock, etc.) at additional charges and equipment a la carte:
Current Cox residential customers who already subscribe to Cox services for video, Cox internet, and/or phone services receive a $10 per month promotional service on home automation services. This is an added convenience for those who want to use the same provider for internet service, telephone service, and other communication needs.
Cox security equipment is available in one of Cox's hundreds of retail stores, which is convenient for customers who like to see equipment before purchasing. However, Cox Homelife stores are not available in every state. See "The Bad" section below to see where Cox Homelife is available.
Cox homelife security features the Cox Homelife mobile app, which allows you to turn on and off lights and appliances, arm and disarm your security system, lock and unlock doors, view live video of your home, and control your smart thermostat from your mobile device wherever you are. You also get live security camera streaming as well, allowing you to capture 15-second video clips. The app can be used by everyone in your family.
Customers have a variety of Cox Homelife security system packages to more fully satisfy a wider audience of consumers. This can provide peace of mind to potential customers that there are several options to pick from that might fit their unique situation.
All new subscribers to Cox Homelife are required to enter a two-year customer agreement, and while two years isn't as long as most professionally installed security providers, it's still a contract, and you are still responsible for termination fees if you want to get out of that alarm contract early. There are also security providers that offer month-to-month options for consumers that don't wish to sign a long-term contract.
Cox Homelife security requires a $99 moving fee if you want one of the company's technicians to uninstall the equipment for you when you are moving locations. There is also an additional charge for outdoor installation of cameras, and Cox Homelife will not transfer any additional home security equipment that is not a Cox Homelife product. Cox Homelife also doesn't specify on its website whether or not the $99 charge covers the uninstallation as well as the reinstallation in your new location. You'll have to reach out to a Cox Homelife specialist to uncover this information.
Many home security providers offer free moving services, so if you plan to move while using Cox Homelife's security services, you may want to consider looking into other home security providers.
Cox Homelife doesn't list specifics about early termination fees, but many customers have complained that fees can be $800 or more. Hefty fees like this typically account for a poor customer experience and a taxing cancellation process.
Cox Homelife has high monthly monitoring fees ranging from $29.99 to $54.99 with a $99 installation fee. Cox Homelife also requires a 24-month contract and charges for early termination. The monthly monitoring costs are fairly high compared to top companies in the industry, especially since Cox Homelife also has a hefty installation fee. Many home security providers don't require installation fees and still offer a lower monthly monitoring price.
Cox Homelife requires that customers have a high-speed Internet connection. Meanwhile, the touchscreen isn't included in the free starter equipment; rather, customers are required to pay a $3.00 per month rental fee for Cox's touchscreen panel, and at the end of the contract, Cox still owns this equipment. Many home security providers allow you to own the equipment after you pay the full amount. If you're looking to own the automation and security devices, we suggest looking into other home security providers.
In addition, Cox Homelife isn't available everywhere. The company currently holds a license to sell home automation and home security equipment in the following states:
Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Iowa, Louisiana, Nebraska, Nevada, Ohio, Oklahoma, Rhode Island, Kansas, and Virginia.
Customers have complained about a variety of grievances with Cox Homelife, including high cancellation fees, terrible equipment quality, bad customer service, and sudden increases in monthly fees.
Angela Moisant Choctaw, OK
6 months ago
Noa Ranoa San Diego, CA
6 months ago
Elizabeth Taylor Virginia Beach, VA
4 years ago
5 years ago
romeo Las Vegas, NV
5 years ago