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Core Home Security

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104 User Reviews

5.8

Overall Score

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LAST UPDATED: June 2nd, 2021

Core Home Security is a Master Alarm.com Dealer and home security system installer. To ensure Florida residents have the best in home security and home automation technology, the company provides a wide selection of security and smart home equipment, zero-down financing to qualifying applicants, and same-day installation. Customers can also rest easy knowing their provider operates a Five Diamond Certified monitoring center — meaning the company actively works to reduce and prevent false alarm instances.

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The Good

  • Same-Day Installation
  • Tiered Home Security Packages
  • Video Monitoring Service
  • Broad Service Area

Same-Day Installation

One of the advantages of working with a local home security installer is prompt service. For Florida residents interested in signing a contract with Core Home Security, same-day installation is a definite possibility, meaning customers could have a fully functioning home security system the day they call Core.

Tiered Home Security Packages

Core customers can select from multiple tiered home security packages depending on their needs:

Bronze Smart Home Security Package

  • Core touch screen panel
  • Core Home Security mobile app
  • Professional installation
  • 7 door and window sensors
  • Dedicated cellular module
  • Alarm siren
  • System battery backup
  • Panel medical alert
  • Panel fire alert
  • Panel police alert
  • Yard sign and window decals
  • 2 key fobs

Silver Smart Home Security Package

Comes with all the home security equipment and monitoring as the Bronze Package, plus the following:

  • Video doorbell camera
  • Additional yard sign and window decals
  • Motion sensor

Gold Home Security Package

Provides all the comfort and security of the Silver Package, plus the following:

  • Glass break sensor
  • Choice of extra camera or smart lock

Platinum Home Security Package

Covers all home security, smart home, and video monitoring needs, and includes everything from the Gold Package, plus the following:

  • Smart thermostat
  • Outdoor night vision camera

Every Core Home Security system is connected via cellular backup network and is smart home ready.

Video Monitoring Service

When they sign with the company, Core customers will also receive live HD video surveillance that allows them to know what's going on in and around their home in real time. Homeowners can access their live video feed directly from their smart device, tablet, or desktop computer; view multiple feeds on one screen; remotely adjust the pan and tilt of their cameras; and receive notifications when motion sensors are activated.

Broad Service Area

Core Home Security is available in the following US states:

  • Florida
  • Georgia
  • Mississippi
  • South Carolina
  • Pennsylvania
  • Ohio
  • Kentucky
  • Tennessee
  • Alabama
  • Arkansas
  • Missouri
  • Illinois
  • Indiana
  • Michigan
  • Texas
  • Arizona
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The Bad

  • Undisclosed Contract Terms

Undisclosed Contract Terms

Although Cove mentions customers could pay as low as $19.95 per month for its professional monitoring services, along with the standard $99 upfront equipment fee, the home security provider has not disclosed the length or terms of its contract, e.g., possible cancellation or restocking fees for early termination.

As contract length remains of the largest concerns for new home security customers, providing this information upfront will empower homeowners to make a more informed decision as they compare home security companies.

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The Bottom Line

Florida homeowners interested in working with a local home security company that offers professional monitoring, professional installation, and a suite of home security and smart home products might find Core Home Security to be the right choice for them. Potential customers are encouraged to read verified Core Home Security reviews as well as inquire about Core’s contract terms before making their final decision.

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Star Rating

3.2

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104 Reviews

Review Breakdown

5 grade

27%

4 grade

22%

3 grade

14%

2 grade

14%

1 grade

22%

Sentiment Criteria

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Quality

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Service

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Patricia Thompson Hephzibah, GA

It has been alright. I don’t have to much else to say. I always get someone to talk to whenever I call and I really do appreciate that. Being able to reach someone when ever I call is very important to me and not just leaving a message and hope someone returns your call. How do I know when I reach 40 characters.

6 months ago

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Reply from Core Home Security

We do our best to be available when you need us, Patricia. Thank you for the great rating.

May. 20th, 2021

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Keith Gray Madison, AL

They provide exemplary products and services our cons we don't activate the alarm while we are home and that seams to be a problem. We receive acknowledgment reminding to set alarm, or if we open a door to go outside the house. Wonderful service but only needed when we set the alarm.

6 months ago

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Reply from Core Home Security

Please contact us at the office, Keith. Let us know what is going on so we can make sure the system is running smoothly for you!

May. 20th, 2021

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Susanne Gonet

It's a great feeling knowing your safe. Had another large company prior to Core and what a difference having Core, the police have been here a few times. Thanks to Core and there people who work there are really nice and very helpful.

7 months ago

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Reply from Core Home Security

Core is here to make you feel safe and comfortable in the security of your own home. Thank you so much, Susanne.

May. 4th, 2021

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Lynn Saccomen Prosperity, SC

I'm 71 years old. Technology is not a strong concept for me to use as a helper. When I make a mistake or mess up big time, all I have to do is call. They are so understanding and patient with me. That means alot to someone like me.

6 months ago

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Reply from Core Home Security

Thank you for your trust, Lynn! Let us know if you need anything further!

May. 26th, 2021

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Sherry King Pompano Beach, FL

I love it when ever I have a question about the system Brian and the other staff are so very helpful to solve my question,the staff is above and beyond helpful and understanding

7 months ago

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Reply from Core Home Security

We love to answer your security quesetions. Thank you for the great review, Sherry!

May. 4th, 2021

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Helen Faye Long Whiteville, NC

Service man that install my system very was very nice and show me what to do i would tell anybody that Core is the people to go to very well satified with them

6 months ago

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Reply from Core Home Security

Thank you for the great referral, Helen! We're here with any further assistance you may need.

May. 26th, 2021

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Anonymous Saint Louis, MO

I have had nothing but trouble with them since I started my service. My monitor pendant has not worked for over a month. I called them and told them that it wasn’t working and asked them to call but I haven’t heard from them. The company that monitors said they had a low battery signal from my pendant. I have replaced the battery but still nothing. I called and got a recorder so I left a message to the fact but haven’t heard from them. I said in the message that if they couldn’t fix the problem I would consider the contract voided. But they still bill me and I still have no working pendant. I would not recommend them for anything ever.

6 months ago

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Reply from Core Home Security

Sorry, you are having issues with your monitor pendant. We have increased our number of employees and will take care of this immediately. Please reach out so we can make this right.

May. 20th, 2021

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Raul Pompano Beach, FL

because out of issue with the installer for one to my doorbell camera thing still not up and running after two technicians and to this day no one has come out to take a look at it called numerous of times but he returns my call at this point I’m just living with flashing lights from the doorbell outside of my door looks like a Christmas tree red and green lights constantly flashing

6 months ago

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Reply from Core Home Security

Sorry to hear you're having this issue with your doorbell, Raul. Call us at (888) 757-2673 and we'll make sure your doorbell camera is operating properly.

May. 20th, 2021

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David Murray Chickamauga, GA

The person that called my phone and spoke to me about Core home security gave me his phone number and said to call him if i ever had an issue once the alarm system was installed, have not heard from him or able to reach him since. The man that came and installed the system stated that he would be back within a week to bring me some yard signage and contact information along with a document I could show to my insurance company for discounts, never heard from him again.

6 months ago

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Reply from Core Home Security

Sorry to hear about your experience, David. Please call (888) 757-2673 and we will send out proper signage and put you in contact with someone who will assist you.

May. 18th, 2021

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Jaimie Virginia Beach, VA

I like my security system, however, I'm very upset I have to have 2 different apps for one the door bell is a different brand it's ring and second I have to pay a totally different bill even tho it's 3 dollars for the ring to work. I have had rude people during the time they were installing. Don't want to forget they didn't tell me about the fact I had to pay ring after 30 days of get the whole system. I definitely will do my research next time and never go back to core home.

6 months ago

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Reply from Core Home Security

Sorry to hear about your experience, Jaimie. Please reach out to customer service (888) 757-2673 and we will make this right.

May. 18th, 2021

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William Davis Titusville, FL

I have tried to contact core on two occasions because I have questions about the alarm system. I was unsuccessful and trying to contact you because first of all no one ever answered the phone calls

7 months ago

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Reply from Core Home Security

William, I am sorry to hear you have had trouble reaching us. Please contact customer service (888-757-2673) so we can answer any questions you may have.

May. 4th, 2021

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Keith Reynolds Augusta, GA

Good but just having a hard time scheduling a technician to come out to fix the alarm piece that has been been not working after about the 3rd day of being installed

7 months ago

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Reply from Core Home Security

Glad you have had a good experience so far, please reach out to customer service (888-757-2673) so we can get this fixed for you. Thank you, Keith.

May. 4th, 2021

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Betty Cabness Fort Worth, TX

Haven’t heard from them since they got my social security number,I ask for a sign to be place in my yard I still haven’t got it but they have there money,Don’t work with you at all don’t believe anything they say .I had to get some security it was only me and my little and we were scare,but we still are NO CORE SIGN EVEN CAN BUT THEY GOT THEY MONEY,THAT ALL CORE Want from there customers.

6 months ago

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Reply from Core Home Security

Sorry, we've had trouble connecting, Betty. We want to make sure your home is secure and you feel safe, we would love to bring a sign by. Please call (888) 757-2673 and let us know the best time for us to drop it off.

May. 26th, 2021

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David B. Kokomo, IN

They promise you the moon, and don't deliver anything. Have had it for 3 months and still NO signs or stickers and still No gift card they promised. When you call, no one answers and NO callbacks. Wouldn't go with them if I knew how they treated their customers.

6 months ago

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Reply from Core Home Security

Sorry to hear about your experience, David. We would love to give you your signs, stickers, and gift card. We truly care about our customers, please call (888) 757-2673 so we can make this right.

May. 18th, 2021

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Cynthia Goines Houston, TX

Rating based on poor customer service, lack of resolution of problem immediately or at least reasonably. Incorrect information on message banner when you use customer support number, etc, etc.

6 months ago

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Reply from Core Home Security

Sorry about your experience, Cynthia. Our customer service # is (888) 757-2673. We have recently updated our website and fixed all incorrect information. Please reach out.

May. 20th, 2021

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Donna Allen Hampton, GA

It has been great to have that extra level of security, also the employees work hard to make sure you're good if there's a problem.

7 months ago

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Reply from Core Home Security

Glad to provide the level of security you deserve, Donna. Our licensed technicians are always here to help! Thank you!

May. 4th, 2021

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Ms Griffin Anna, TX

I don't like the fact you can't pay you bill on line or via phone. I haven't received a invoice for the this month. I refuse to gave my information for auto draft due to the salesman for there company fraudulently took money from me on Christmas day.

7 months ago

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Reply from Core Home Security

Ms. Griffin, sorry to hear about your experience. I assure you our sales reps would never fraudulently take money from our customers. We actually accept payments over the phone, please call our customer service number at (888)-757-2673 so we can further assist you.

May. 7th, 2021

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Danita Youngstown, OH

It has been very good..no problems that where not address in a fashionable time..people are very nice when speaking to them

7 months ago

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Reply from Core Home Security

Thank you, Danita. We are here to help!

May. 4th, 2021

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Dorothy Conteh Fort Valley, GA

When there is malfunction must pay $99 for a service call. All customers, especially may not be ableto troubleshoot on telephone.

6 months ago

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Reply from Core Home Security

Thanks for the review, Dorothy. Depending on the issue, we are often able to troubleshoot technical difficulties over the phone. When the issue is more in-depth, we will send a technician out to assist you, and depending on what is causing the issue, there is sometimes a service charge to fix your equipment.

May. 27th, 2021

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charles davila Austin, TX

It took months to complete the whole project had to wait for equipment that wasn't even available while they receive their money and paying for something that wasn't promised and now still have problems with the skybell not operating properly

6 months ago

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Reply from Core Home Security

Sorry to hear about your experience, Charles. We would love to fix the issue your having with your skybell and make this right. Please call (888) 757-2673 so we can make this right.

May. 18th, 2021

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Charlene R Willie Austin, TX

sometimes the system goes off for no apparent reason after a few trys of pushing the different buttons it corrects it self but only happens rarely

6 months ago

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Reply from Core Home Security

It shouldn't be doing that, Charlene. Please give us a call and let us know what is going on so we can get that fixed.

May. 20th, 2021

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Carmen Hottinger Jonesboro, AR

Have had no issues thus far, except, never received the life alert pendants that we’re supposed to come with the system

6 months ago

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Reply from Core Home Security

Thank you, Carmen. Please call customer service (888) 757-2673, and we will have your alert pendants sent out immediately.

May. 18th, 2021

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Not happy customer Clarksville, TN

Not very helpful when I talk to a representative. I was going to be charged for something that was brand new and service fee. The last company never charged me.

6 months ago

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Reply from Core Home Security

Sorry to hear about your experience. We try to be as helpful and informative as possible, please call (888) 757-2673 and ask for a service manager.

May. 18th, 2021

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Marjorie Bullock Greenville, NC

I can see what the weather's like without leaving my seat. Wish I could talk to any one at the door from my seat.

7 months ago

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Reply from Core Home Security

Glad to hear about your good experience, Marjorie. We offer Doorbell Cameras that are Two-way conversation capable. Contact us so we can help you get set up!

May. 4th, 2021

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Deborah Boca Raton, FL

It has been good so far. Phone calls are readily answered with questions. The unit has been working perfectly.

7 months ago

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Reply from Core Home Security

Glad to hear of your good experience, Deborah. Thank you for the great review!

May. 4th, 2021

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Satina Harris Temple Hills, MD

I find CoreHome security system to be one of the best systems l’ve used. There custom service is AWESOME!!!

7 months ago

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Reply from Core Home Security

Thank you, Satina!

May. 4th, 2021

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Connie Phillips Pompano Beach, FL

Lack of communication, information formed by sales misleadingly have let messages no response Thinking about returning to ADT or Xfinity

6 months ago

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Reply from Core Home Security

Sorry to hear about your experience, Connie. We would love to talk and discuss the sales rep you spoke to, and anyways you were misled. Please call (888) 757-2673, and we would love to discuss the matter further.

May. 26th, 2021

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Tammy Clark Browns Summit, NC

Customer Service is not user friendly. I can't ever get in touch with anyone and when I do they are rude and lie to get you off the phone. I hate I ever went with this Company. I was mislead from the beginning.

6 months ago

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Reply from Core Home Security

Sorry to hear about your experience, Tammy. Our technicians are trained to explain our contract information and services thoroughly. Call (888) 757-2673 and you'll be able to get through for help.

May. 18th, 2021

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Eddie Wolfe Apple Creek, OH

Customer service is hard to get a hold of. Installation of equipment wasn't installed to our liking.

6 months ago

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Reply from Core Home Security

Thank you for the review, Eddie. Please call customer service at (888) 757-2673 and we'll adjust any equipment so that you are fully satisfied.

May. 18th, 2021

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Richard Cosby Greensboro, NC

Great services at a phenomenal rate. Installation and equipment are also great.

6 months ago

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Reply from Core Home Security

Thank you so much, Richard.

May. 18th, 2021

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Leann Mc Leansville, NC

Trustworthy and care..Most of all if I need someone to come out they're here right away

6 months ago

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Reply from Core Home Security

Thank you, Leann.

May. 18th, 2021

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James E Smith Bennettsville, SC

good system so far. have not had any problems. just wish I could review the recordings from my phone.

6 months ago

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Reply from Core Home Security

Give us a call, James. We will try to walk you through the phone app and get you up and running.

May. 20th, 2021

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UnHappy

You call can’t get in touch with nobody and leave a message they never get back with you.I call 35 time and it took them 7 months to fix a problem I had .So do yourself a favor go somewhere else .

6 months ago

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Reply from Core Home Security

Sorry, you're having issues getting through. We have received an increased volume of calls due to covid and sincerely apologize for any issues that weren't taken care of in a timely manner. We have hired more staff and promise were here for you.

May. 20th, 2021

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Ashley Patterson Greensboro, NC

I havent had camera service in 2 months. And my original guy whom I loved and was A+, cant access my equipment to help me anymore.

6 months ago

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Reply from Core Home Security

Please give us a call, Ashley. We want to make sure this issue gets cleared up for you.

May. 20th, 2021

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Marissa Lincoln Park, MI

The ring doorbell doesn’t record like it should they don’t answer the phone unless you’re ordering the services after that good luck trying to get them to fix or change anything.

6 months ago

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Reply from Core Home Security

Sorry to hear about your doorbell issues, Marissa. We would love to take your call (888) 757-2673 and make any changes or fixes to your security equipment.

May. 18th, 2021

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Vicki Falconer

System is not worth a penny. It has not worked at my home since the day they installed it. Fees that I am charged each month do not match what I was explained at time of installation.

7 months ago

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Reply from Core Home Security

We're sorry to hear that you are having issues with your security system. Please contact us (888-757-2673) so that we can discuss any billing issues.

May. 5th, 2021

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Dewayne Washington Baltimore, MD

It’s been ok for the last pass 5 months, the moving process is not good at all . I waited over two months to get it re-install

7 months ago

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Reply from Core Home Security

We normally have security systems moved within the month. Sorry to hear this took longer than expected. Please reach out if we can assist you further, Dewayne.

May. 4th, 2021

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MICHAEL friedmann Kissimmee, FL

Very satisfied. prompt service. excellent customer service and assistance.

6 months ago

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Reply from Core Home Security

Thank you, Michael. Don't forget excellent customers, as well!

Jun. 3rd, 2021

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Charlotte Tucker Venus, TX

They got back with me in a timely manner and took care of my problem

6 months ago

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Reply from Core Home Security

Thank you, Charlotte! We do our very best to be available when you need us!

May. 26th, 2021

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Patricia Lanham, MD

It is functioning well, able to communicate with office if I need help

6 months ago

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Reply from Core Home Security

We're glad things are going smoothly for you, Patricia! We are here when you need us!

May. 26th, 2021

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Ms Hall Greensboro, NC

The system works fine but I had to contact the agent a few times to get issues resolved

6 months ago

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Reply from Core Home Security

Thanks for taking the time to leave a review, Ms. Hall. We have hired more staff to keep up with increased volume; this will not be a repeating issue.

May. 26th, 2021

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Tonya Beck Virginia Beach, VA

My system doesn't capture all of the activity that goes on with all camera's. I've reported it but nothing has been done.

6 months ago

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Reply from Core Home Security

Sorry to hear about your camera issues, Tonya. We will send someone out promptly; please call (888) 757-2673.

May. 18th, 2021

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Lindon Jones San Antonio, TX

They are always available to answer questions and address concern.

6 months ago

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Reply from Core Home Security

Thank you, Lindon! We do our best to be here when you need us!

May. 20th, 2021

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Sherry Stepp Belleville, IL

They answer the questions and try to resolve the problem as fast they can.

6 months ago

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Reply from Core Home Security

Thank you for the 5-star rating, Sherry! We want your system running at its best at all times!

May. 20th, 2021

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Donna Atlanta, GA

I've had no negative reactions with them. They're doing s topnotch job so far.

6 months ago

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Reply from Core Home Security

Thank you for the great review, Donna.

May. 18th, 2021

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James Huff Dadeville, AL

I love it but haven't yet used it. The alert button for my wife works great.

7 months ago

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Reply from Core Home Security

We are here when you need us, James. Thank you for choosing Core Home Security to protect your home and family!

May. 4th, 2021

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Theresa Graham, NC

The service is great . Customer service has been very helpful.

7 months ago

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Reply from Core Home Security

Thank you so much, Theresa! Our home security customer service staff is always here to help.

May. 4th, 2021

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Charlotte Venus, TX

It freezes alot when I'm checking my camera when I'm not home the clips are not recorded long enough

7 months ago

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Reply from Core Home Security

We are sorry to hear about this issue. Please contact us so that we can find a solution to your camera issues.

May. 4th, 2021

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James Melville

Never had to call for problems. Always quick to respond for user inquiries.

7 months ago

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Reply from Core Home Security

Thank you, James!

May. 4th, 2021

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Abdul-Saboor Rushdan

I'm still waiting for a technician to contact me to connect my Front Door video camera

7 months ago

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Reply from Core Home Security

I am sorry to hear you are having trouble getting your front door camera reconnected. Please reach out to customer service (888-757-2673) so we can get this fixed for you.

May. 4th, 2021