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Core Home Security

Name: Core Home Security
Rating: 3.1

3.1

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110 User Reviews

5.5

Overall Score

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3.1

star star star star_border star_border

110 User Reviews

5.5

Overall Score

Compare

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Bad

Bottom Line

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Company Details

Monthly Monitoring Price

Starting at

$19.95

States Serviced

Time in Business

14 Years

Company Headquarters

949 Clint Moore Rd Suite A

Number of Reviews 110

info Source of Information

error This company may not service all states.

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LAST UPDATED: February 7th, 2024

Core Home Security is a Master Alarm.com Dealer and home security system installer. To ensure Florida residents have the best in home security and home automation technology, the company provides a wide selection of security and smart home equipment, zero-down financing to qualifying applicants, and same-day installation. Customers can also rest easy knowing their provider operates a Five Diamond Certified monitoring center — meaning the company actively works to reduce and prevent false alarm instances.

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The Good

Same-Day Installation
Tiered Home Security Packages
Video Monitoring Service
Broad Service Area

Same-Day Installation

One of the advantages of working with a local home security installer is prompt service. For Florida residents interested in signing a contract with Core Home Security, same-day installation is a definite possibility, meaning customers could have a fully functioning home security system the day they call Core.

Tiered Home Security Packages

Core customers can select from multiple tiered home security packages depending on their needs:

Bronze Smart Home Security Package

Core touch screen panel
Core Home Security mobile app
Professional installation
7 door and window sensors
Dedicated cellular module
Alarm siren
System battery backup
Panel medical alert
Panel fire alert
Panel police alert
Yard sign and window decals
2 key fobs

Silver Smart Home Security Package

Comes with all the home security equipment and monitoring as the Bronze Package, plus the following:

Video doorbell camera
Additional yard sign and window decals
Motion sensor

Gold Home Security Package

Provides all the comfort and security of the Silver Package, plus the following:

Glass break sensor
Choice of extra camera or smart lock

Platinum Home Security Package

Covers all home security, smart home, and video monitoring needs, and includes everything from the Gold Package, plus the following:

Smart thermostat
Outdoor night vision camera

Every Core Home Security system is connected via cellular backup network and is smart home ready.

Video Monitoring Service

When they sign with the company, Core customers will also receive live HD video surveillance that allows them to know what's going on in and around their home in real time. Homeowners can access their live video feed directly from their smart device, tablet, or desktop computer; view multiple feeds on one screen; remotely adjust the pan and tilt of their cameras; and receive notifications when motion sensors are activated.

Broad Service Area

Core Home Security is available in the following US states:

Florida
Georgia
Mississippi
South Carolina
Pennsylvania
Ohio
Kentucky
Tennessee
Alabama
Arkansas
Missouri
Illinois
Indiana
Michigan
Texas
Arizona

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The Bad

Undisclosed Contract Terms

Undisclosed Contract Terms

Although Cove mentions customers could pay as low as $19.95 per month for its professional monitoring services, along with the standard $99 upfront equipment fee, the home security provider has not disclosed the length or terms of its contract, e.g., possible cancellation or restocking fees for early termination.

As contract length remains of the largest concerns for new home security customers, providing this information upfront will empower homeowners to make a more informed decision as they compare home security companies.

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The Bottom Line

Florida homeowners interested in working with a local home security company that offers professional monitoring, professional installation, and a suite of home security and smart home products might find Core Home Security to be the right choice for them. Potential customers are encouraged to read verified Core Home Security reviews as well as inquire about Core’s contract terms before making their final decision.

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User Reviews

Star Rating

3.1

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110 Reviews

Review Breakdown

5 grade

25%

4 grade

21%

3 grade

14%

2 grade

14%

1 grade

26%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Patricia Thompson Hephzibah, GA

It has been alright. I don‚Äôt have to much else to say. I always get someone to talk to whenever I call and I really do appreciate that. Being able to reach someone when ever I call is very important to me and not just leaving a message and hope someone returns your call. How do I know when I reach 40 characters.

2 years ago

Reply from Core Home Security

We do our best to be available when you need us, Patricia. Thank you for the great rating.

May. 20th, 2021

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Verified Customer

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Keith Gray Madison, AL

They provide exemplary products and services our cons we don't activate the alarm while we are home and that seams to be a problem. We receive acknowledgment reminding to set alarm, or if we open a door to go outside the house. Wonderful service but only needed when we set the alarm.

2 years ago

Reply from Core Home Security

Please contact us at the office, Keith. Let us know what is going on so we can make sure the system is running smoothly for you!

May. 20th, 2021

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Verified Customer

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Susanne Gonet

It's a great feeling knowing your safe. Had another large company prior to Core and what a difference having Core, the police have been here a few times. Thanks to Core and there people who work there are really nice and very helpful.

2 years ago Edited January 10, 2024

Reply from Core Home Security

Core is here to make you feel safe and comfortable in the security of your own home. Thank you so much, Susanne.

May. 4th, 2021

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Verified Customer

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Lynn Saccomen Prosperity, SC

I'm 71 years old. Technology is not a strong concept for me to use as a helper. When I make a mistake or mess up big time, all I have to do is call. They are so understanding and patient with me. That means alot to someone like me.

2 years ago

Reply from Core Home Security

Thank you for your trust, Lynn! Let us know if you need anything further!

May. 26th, 2021

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Verified Customer

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Sherry King Pompano Beach, FL

I love it when ever I have a question about the system Brian and the other staff are so very helpful to solve my question,the staff is above and beyond helpful and understanding

2 years ago

Reply from Core Home Security

We love to answer your security quesetions. Thank you for the great review, Sherry!

May. 4th, 2021

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Verified Customer

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Helen Faye Long Whiteville, NC

Service man that install my system very was very nice and show me what to do i would tell anybody that Core is the people to go to very well satified with them

2 years ago

Reply from Core Home Security

Thank you for the great referral, Helen! We're here with any further assistance you may need.

May. 26th, 2021

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Verified Customer

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Anonymous Saint Louis, MO

I have had nothing but trouble with them since I started my service. My monitor pendant has not worked for over a month. I called them and told them that it wasn’t working and asked them to call but I haven’t heard from them. The company that monitors said they had a low battery signal from my pendant. I have replaced the battery but still nothing. I called and got a recorder so I left a message to the fact but haven’t heard from them. I said in the message that if they couldn’t fix the problem I would consider the contract voided. But they still bill me and I still have no working pendant. I would not recommend them for anything ever.

2 years ago

Reply from Core Home Security

Sorry, you are having issues with your monitor pendant. We have increased our number of employees and will take care of this immediately. Please reach out so we can make this right.

May. 20th, 2021

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Verified Customer

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Raul Pompano Beach, FL

because out of issue with the installer for one to my doorbell camera thing still not up and running after two technicians and to this day no one has come out to take a look at it called numerous of times but he returns my call at this point I’m just living with flashing lights from the doorbell outside of my door looks like a Christmas tree red and green lights constantly flashing

2 years ago

Reply from Core Home Security

Sorry to hear you're having this issue with your doorbell, Raul. Call us at (888) 757-2673 and we'll make sure your doorbell camera is operating properly.

May. 20th, 2021

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Verified Customer

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David Murray Chickamauga, GA

The person that called my phone and spoke to me about Core home security gave me his phone number and said to call him if i ever had an issue once the alarm system was installed, have not heard from him or able to reach him since. The man that came and installed the system stated that he would be back within a week to bring me some yard signage and contact information along with a document I could show to my insurance company for discounts, never heard from him again.

2 years ago

Reply from Core Home Security

Sorry to hear about your experience, David. Please call (888) 757-2673 and we will send out proper signage and put you in contact with someone who will assist you.

May. 18th, 2021

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Verified Customer

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Jaimie Virginia Beach, VA

I like my security system, however, I'm very upset I have to have 2 different apps for one the door bell is a different brand it's ring and second I have to pay a totally different bill even tho it's 3 dollars for the ring to work. I have had rude people during the time they were installing. Don't want to forget they didn't tell me about the fact I had to pay ring after 30 days of get the whole system. I definitely will do my research next time and never go back to core home.

2 years ago

Reply from Core Home Security

Sorry to hear about your experience, Jaimie. Please reach out to customer service (888) 757-2673 and we will make this right.

May. 18th, 2021

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Verified Customer

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William Davis Titusville, FL

I have tried to contact core on two occasions because I have questions about the alarm system. I was unsuccessful and trying to contact you because first of all no one ever answered the phone calls

2 years ago

Reply from Core Home Security

William, I am sorry to hear you have had trouble reaching us. Please contact customer service (888-757-2673) so we can answer any questions you may have.

May. 4th, 2021

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Verified Customer

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Keith Reynolds Augusta, GA

Good but just having a hard time scheduling a technician to come out to fix the alarm piece that has been been not working after about the 3rd day of being installed

2 years ago

Reply from Core Home Security

Glad you have had a good experience so far, please reach out to customer service (888-757-2673) so we can get this fixed for you. Thank you, Keith.

May. 4th, 2021

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Torrence Garrett Missouri City, TX

This company is horrible. I would not recommend this company to anyone. The sales person I had was untruthful. Now I’m stuck in a 12 year equipment contract. I would have never knowingly signed up for this. That equipment is already outdated and I still have about 10 years left to pay on it. The salesperson told me this would be a 60 month term but that’s not true. Read the fine print. Then when I called her at the same number she used to get my business when I had concerns she told me not to call her on that number. She said that was her personal number and was told to call the number listed on their website. The company number is only answered by an answering service regarding what time of the day you call. You can never speak to a rep of the company. I called numerous times before I realized they are just using an answering service. That was the reason I called the useless salesperson.

6 months ago

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Verified Customer

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Betty Cabness Fort Worth, TX

Haven’t heard from them since they got my social security number,I ask for a sign to be place in my yard I still haven’t got it but they have there money,Don’t work with you at all don’t believe anything they say .I had to get some security it was only me and my little and we were scare,but we still are NO CORE SIGN EVEN CAN BUT THEY GOT THEY MONEY,THAT ALL CORE Want from there customers.

2 years ago

Reply from Core Home Security

Sorry, we've had trouble connecting, Betty. We want to make sure your home is secure and you feel safe, we would love to bring a sign by. Please call (888) 757-2673 and let us know the best time for us to drop it off.

May. 26th, 2021

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Verified Customer

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David B. Kokomo, IN

They promise you the moon, and don't deliver anything. Have had it for 3 months and still NO signs or stickers and still No gift card they promised. When you call, no one answers and NO callbacks. Wouldn't go with them if I knew how they treated their customers.

2 years ago

Reply from Core Home Security

Sorry to hear about your experience, David. We would love to give you your signs, stickers, and gift card. We truly care about our customers, please call (888) 757-2673 so we can make this right.

May. 18th, 2021

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Verified Customer

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Cynthia Goines Houston, TX

Rating based on poor customer service, lack of resolution of problem immediately or at least reasonably. Incorrect information on message banner when you use customer support number, etc, etc.

2 years ago

Reply from Core Home Security

Sorry about your experience, Cynthia. Our customer service # is (888) 757-2673. We have recently updated our website and fixed all incorrect information. Please reach out.

May. 20th, 2021

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Verified Customer

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Donna Allen Hampton, GA

It has been great to have that extra level of security, also the employees work hard to make sure you're good if there's a problem.

2 years ago

Reply from Core Home Security

Glad to provide the level of security you deserve, Donna. Our licensed technicians are always here to help! Thank you!

May. 4th, 2021

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Verified Customer

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Ms Griffin Anna, TX

I don't like the fact you can't pay you bill on line or via phone. I haven't received a invoice for the this month. I refuse to gave my information for auto draft due to the salesman for there company fraudulently took money from me on Christmas day.

2 years ago

Reply from Core Home Security

Ms. Griffin, sorry to hear about your experience. I assure you our sales reps would never fraudulently take money from our customers. We actually accept payments over the phone, please call our customer service number at (888)-757-2673 so we can further assist you.

May. 7th, 2021

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Verified Customer

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Danita Youngstown, OH

It has been very good..no problems that where not address in a fashionable time..people are very nice when speaking to them

2 years ago

Reply from Core Home Security

Thank you, Danita. We are here to help!

May. 4th, 2021

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Verified Customer

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Dorothy Conteh Fort Valley, GA

When there is malfunction must pay $99 for a service call. All customers, especially may not be ableto troubleshoot on telephone.

2 years ago

Reply from Core Home Security

Thanks for the review, Dorothy. Depending on the issue, we are often able to troubleshoot technical difficulties over the phone. When the issue is more in-depth, we will send a technician out to assist you, and depending on what is causing the issue, there is sometimes a service charge to fix your equipment.

May. 27th, 2021

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Verified Customer

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charles davila Austin, TX

It took months to complete the whole project had to wait for equipment that wasn't even available while they receive their money and paying for something that wasn't promised and now still have problems with the skybell not operating properly

2 years ago

Reply from Core Home Security

Sorry to hear about your experience, Charles. We would love to fix the issue your having with your skybell and make this right. Please call (888) 757-2673 so we can make this right.

May. 18th, 2021

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Verified Customer

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Charlene R Willie Austin, TX

sometimes the system goes off for no apparent reason after a few trys of pushing the different buttons it corrects it self but only happens rarely

2 years ago

Reply from Core Home Security

It shouldn't be doing that, Charlene. Please give us a call and let us know what is going on so we can get that fixed.

May. 20th, 2021

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Verified Customer

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Carmen Hottinger Jonesboro, AR

Have had no issues thus far, except, never received the life alert pendants that we’re supposed to come with the system

2 years ago

Reply from Core Home Security

Thank you, Carmen. Please call customer service (888) 757-2673, and we will have your alert pendants sent out immediately.

May. 18th, 2021

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Verified Customer

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Not happy customer Clarksville, TN

Not very helpful when I talk to a representative. I was going to be charged for something that was brand new and service fee. The last company never charged me.

2 years ago

Reply from Core Home Security

Sorry to hear about your experience. We try to be as helpful and informative as possible, please call (888) 757-2673 and ask for a service manager.

May. 18th, 2021

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Verified Customer

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Marjorie Bullock Greenville, NC

I can see what the weather's like without leaving my seat. Wish I could talk to any one at the door from my seat.

2 years ago

Reply from Core Home Security

Glad to hear about your good experience, Marjorie. We offer Doorbell Cameras that are Two-way conversation capable. Contact us so we can help you get set up!

May. 4th, 2021

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Verified Customer

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Deborah Boca Raton, FL

It has been good so far. Phone calls are readily answered with questions. The unit has been working perfectly.

2 years ago

Reply from Core Home Security

Glad to hear of your good experience, Deborah. Thank you for the great review!

May. 4th, 2021

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Verified Customer

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Satina Harris Temple Hills, MD

I find CoreHome security system to be one of the best systems l’ve used. There custom service is AWESOME!!!

2 years ago

Reply from Core Home Security

Thank you, Satina!

May. 4th, 2021

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jerry boyce Knoxville, TN

I'm being charge for a system that don't work. They won't to pay for a technician to come out and fix there equipment. Customer service rude as hell

2 months ago

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Verified Customer

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Connie Phillips Pompano Beach, FL

Lack of communication, information formed by sales misleadingly have let messages no response Thinking about returning to ADT or Xfinity

2 years ago

Reply from Core Home Security

Sorry to hear about your experience, Connie. We would love to talk and discuss the sales rep you spoke to, and anyways you were misled. Please call (888) 757-2673, and we would love to discuss the matter further.

May. 26th, 2021

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Verified Customer

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Tammy Clark Browns Summit, NC

Customer Service is not user friendly. I can't ever get in touch with anyone and when I do they are rude and lie to get you off the phone. I hate I ever went with this Company. I was mislead from the beginning.

2 years ago

Reply from Core Home Security

Sorry to hear about your experience, Tammy. Our technicians are trained to explain our contract information and services thoroughly. Call (888) 757-2673 and you'll be able to get through for help.

May. 18th, 2021

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Verified Customer

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Eddie Wolfe Apple Creek, OH

Customer service is hard to get a hold of. Installation of equipment wasn't installed to our liking.

2 years ago

Reply from Core Home Security

Thank you for the review, Eddie. Please call customer service at (888) 757-2673 and we'll adjust any equipment so that you are fully satisfied.

May. 18th, 2021

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Verified Customer

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Richard Cosby Greensboro, NC

Great services at a phenomenal rate. Installation and equipment are also great.

2 years ago

Reply from Core Home Security

Thank you so much, Richard.

May. 18th, 2021

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Verified Customer

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Leann Mc Leansville, NC

Trustworthy and care..Most of all if I need someone to come out they're here right away

2 years ago

Reply from Core Home Security

Thank you, Leann.

May. 18th, 2021

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Verified Customer

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James E Smith Bennettsville, SC

good system so far. have not had any problems. just wish I could review the recordings from my phone.

2 years ago

Reply from Core Home Security

Give us a call, James. We will try to walk you through the phone app and get you up and running.

May. 20th, 2021

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Verified Customer

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UnHappy

You call can’t get in touch with nobody and leave a message they never get back with you.I call 35 time and it took them 7 months to fix a problem I had .So do yourself a favor go somewhere else .

2 years ago

Reply from Core Home Security

Sorry, you're having issues getting through. We have received an increased volume of calls due to covid and sincerely apologize for any issues that weren't taken care of in a timely manner. We have hired more staff and promise were here for you.

May. 20th, 2021

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Verified Customer

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Ashley Patterson Greensboro, NC

I havent had camera service in 2 months. And my original guy whom I loved and was A+, cant access my equipment to help me anymore.

2 years ago

Reply from Core Home Security

Please give us a call, Ashley. We want to make sure this issue gets cleared up for you.

May. 20th, 2021

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Verified Customer

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Marissa Lincoln Park, MI

The ring doorbell doesn’t record like it should they don’t answer the phone unless you’re ordering the services after that good luck trying to get them to fix or change anything.

2 years ago

Reply from Core Home Security

Sorry to hear about your doorbell issues, Marissa. We would love to take your call (888) 757-2673 and make any changes or fixes to your security equipment.

May. 18th, 2021

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Verified Customer

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Vicki Falconer

System is not worth a penny. It has not worked at my home since the day they installed it. Fees that I am charged each month do not match what I was explained at time of installation.

2 years ago Edited January 10, 2024

Reply from Core Home Security

We're sorry to hear that you are having issues with your security system. Please contact us (888-757-2673) so that we can discuss any billing issues.

May. 5th, 2021

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Verified Customer

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Dewayne Washington Baltimore, MD

It’s been ok for the last pass 5 months, the moving process is not good at all . I waited over two months to get it re-install

2 years ago

Reply from Core Home Security

We normally have security systems moved within the month. Sorry to hear this took longer than expected. Please reach out if we can assist you further, Dewayne.

May. 4th, 2021

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Concerned Customer Houston, TX

I've had their service for less than a month and I do not like the customer service this company provides. When you call ththeir main number noone ever answers. I've never had a live person answer ever. I was never told that the alarm equipment that was provided is financed for 144 months. I was told my service is for 60 months. I would have never signed up for that. I can't get tech support later in the evening to assist with my doorbell and backyard camera. I haven't received a yard sign. I haven't received anything showing we have the fire alarm service so we can get an insurance discount. At this point I just want out of this contract asap!!!

1 year ago

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Verified Customer

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MICHAEL friedmann Kissimmee, FL

Very satisfied. prompt service. excellent customer service and assistance.

2 years ago

Reply from Core Home Security

Thank you, Michael. Don't forget excellent customers, as well!

Jun. 3rd, 2021

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Verified Customer

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Charlotte Tucker Venus, TX

They got back with me in a timely manner and took care of my problem

2 years ago

Reply from Core Home Security

Thank you, Charlotte! We do our very best to be available when you need us!

May. 26th, 2021

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Verified Customer

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Patricia Lanham, MD

It is functioning well, able to communicate with office if I need help

2 years ago

Reply from Core Home Security

We're glad things are going smoothly for you, Patricia! We are here when you need us!

May. 26th, 2021

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Verified Customer

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Ms Hall Greensboro, NC

The system works fine but I had to contact the agent a few times to get issues resolved

2 years ago

Reply from Core Home Security

Thanks for taking the time to leave a review, Ms. Hall. We have hired more staff to keep up with increased volume; this will not be a repeating issue.

May. 26th, 2021

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Verified Customer

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Tonya Beck Virginia Beach, VA

My system doesn't capture all of the activity that goes on with all camera's. I've reported it but nothing has been done.

2 years ago

Reply from Core Home Security

Sorry to hear about your camera issues, Tonya. We will send someone out promptly; please call (888) 757-2673.

May. 18th, 2021

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Verified Customer

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Lindon Jones San Antonio, TX

They are always available to answer questions and address concern.

2 years ago

Reply from Core Home Security

Thank you, Lindon! We do our best to be here when you need us!

May. 20th, 2021

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Verified Customer

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Sherry Stepp Belleville, IL

They answer the questions and try to resolve the problem as fast they can.

2 years ago

Reply from Core Home Security

Thank you for the 5-star rating, Sherry! We want your system running at its best at all times!

May. 20th, 2021

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Verified Customer

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Donna Atlanta, GA

I've had no negative reactions with them. They're doing s topnotch job so far.

2 years ago

Reply from Core Home Security

Thank you for the great review, Donna.

May. 18th, 2021

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Verified Customer

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James Huff Dadeville, AL

I love it but haven't yet used it. The alert button for my wife works great.

2 years ago

Reply from Core Home Security

We are here when you need us, James. Thank you for choosing Core Home Security to protect your home and family!

May. 4th, 2021

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Verified Customer

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Theresa Graham, NC

The service is great . Customer service has been very helpful.

2 years ago

Reply from Core Home Security

Thank you so much, Theresa! Our home security customer service staff is always here to help.

May. 4th, 2021

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