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Charleston Security Systems

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3 User Reviews
LAST UPDATED: October 13th, 2020

Based in Charleston, South Carolina, CSS sells and monitors security, automation, access control and video surveillance systems to 13 cities and surrounding areas. It offers security for small one-bedroom apartments to large warehouses. CSS does not require an annual contract and includes remote access in its cheapest monitoring plan. However, detailed product information and availability is not listed on its website.

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The Good

  • No Annual Contract
  • Remote Access Options
  • Local Service

What sets Charleston Security Systems apart from competitors is that it does not require a contract for new customers. This is typically seen for DIY security systems, but not for traditional companies. For just $99, CSS can install a basic home security system with a monthly monitoring agreement that ranges from $49.99 to $59.99 a month. CSS offers four different monitoring plans differentiated not by how much professional monitoring you will get but by how much remote access control you would like. Mobile access and alerts come standard with the cheapest monitoring plan with your ability to control more home automation services with the higher paying plans. Charleston Security Systems is a locally-based company which prides itself on the fast service it can provide its customers. The company believes that this is an asset in helping its customers feel like individuals and not just account numbers.

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The Bad

  • Product Specifications Not Online
  • Monitoring Agreement
  • Missing Online Assistance

If you're interested in learning more about the range of products available and specifications, unfortunately you will not find this information on Charleston Security Systems' website. It details that it provides upgrade options such as home automation and entertainment services, but does not detail what that includes or pricing. A free security consultation is required to learn more about your options. While an advantage of signing up with CSS is that it does not require annual contracts, its latest promotion of getting a basic security system for $99 comes with the fine print which states that a monitoring plan is required. This may be a nice way to say you're not in a contract, when there are stipulations in place. We recommend reviewing any services carefully prior to purchasing. Based on how well your install technician explains your security system to you, there is often a learning curve as to how to manage it remotely, set schedules, or even troubleshoot during a false alarm. Charleston Security Systems provides 'Security Tips' online but does not include user manuals, product knowledge base, or live chat. If you experience an issue with your system, you will need to contact customer service.

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The Bottom Line

If are in South Carolina and are looking for a security system with no annual contract and remote access, then Charleston Security Systems can assist you with your needs. However, if you dislike the idea of having an in-home security consultation or having to call in to troubleshoot a system issue, then we recommend you consider other options.

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3 Reviews

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Rianna Susco Norcross, GA

I am so happy with my recent purchase! Charleston Security Systems uses only the newest and best technology. I feel so much more comforted knowing my system is properly in place. Anna was great to work with and went over all of my options with me, helping me make educated decisions to protect myself. Leon, my technician, was very knowledgeable and professional! Highly recommend!!

1 year ago

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CreekSide Consignments Summerville, SC

Jake the agent is great, very thorough doesn’t offer you something more than what you need. Very quick to reach him. We had Leon the tech to install also Very thorough what he’s doing step to step. We are very pleased to have chosen charleston security for our business.

1 year ago

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E Biggers Charlotte, NC

Leon was on time, very courteous , and installed our security system in a professional manner. He was also sensitive to the covid issue and wore a mask while installing inside our hopes. Great service. Highly recommend.

1 year ago

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