Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Mavis Chiwandire Frederick, MD

They were very helpful in the beginning. Everything works as it should except the app, which doesn't work at all. I've called them and tried to get it to work, reset it, and now I've just given up on the app. They're easy enough to install, but it does seem pretty high at premium to pay each month.

6 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Hewlett Robert Richmond, MO

Protect America's security system has the best value. Their customer service has always been pleasant when we have a question, and the equipment works great.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Archies Foods Skokie, IL

When I first called Protect America's customer service, they set everything up with me in a really short time. It's a security system that's really easy to use.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lucca Fabio Valley Park, MO

It was a very quick setup process when I first got this security system. The equipment is very simple and easy to manage. I'm very satisfied with Protect America.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lawson Matt Panama City, FL

I've had a couple issues here and there, but their customer service hasn't made it too bad. They have a great value for what they offer, but their equipment controllers are kind of outdated.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Goodale Lenore Pittsburgh, PA

When you need their customer support, their response is immediate. They're really nice to talk to on the phone. Sometimes their sensors are a little difficult to install.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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DON WOJTASZEK Elizabethtown, KY

It seems that even though I have installed it I feel like something is missing from the setup. I mean I'm not sure the camera works to be honest and if I was able to watch the exterior would be nice as well.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Erin Johnson Lynnwood, WA

They got my questions answered and were very accommodating in getting our system set up. It's easy to set up, but it's not very attractive. It does work though.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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David Low

They seem very attentive, and they have short hold times. It's fairly nice equipment, we have the touch screen model and it works well. It's been a very good experience so far.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Keyanna Hardeman Jonesboro, GA

I feel like I was told a lot of things to do in my initial chat, and then come to find out it was different. The sensors won't stay in place, they say the door is open when it is closed. I keep getting false alarms when nobody is in the house and the motion sensors are going off.

6 years ago

Reply from Brinks Home Security

Hi Keyanna, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

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Verified Customer

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Jane Livingston, TN

It's easy to use and it seems to work well. The person that helped me install did a fabulous job of explaining everything to me, and I haven't had to call anyone else.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thomas Sturm Fort Mitchell, KY

They were very helpful with the installation and getting me up and going. I really enjoy the app on my cellphone and it's just been a really good experience all around.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Saint Cate'S Route 66 Folk Art Cathedral Yukon, OK

It was more difficult to install than I was led to believe. The equipment draws a lot of electricity. It costs me about $180 a month for electricity which seems crazy. I don't get alerts when it's not working, and you have to have WIFI to get the cameras to work.

6 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

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Verified Customer

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Sharon Dewees Amity, OR

They've been very helpful, they answered all the questions that I had. They did everything to set-up, I think they've been a good company so far. It's easy to install.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Albert Seawright Seabrook, TX

We feel confident that they will respond to whatever your needs are. The equipment is user friendly, and everyone we have encountered has been very friendly and helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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David Campbell Greenville, NC

Protect America's customer service representatives are very friendly, helpful, and walked me through the installation. I like the services they provide.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Steve Hardy Columbus, OH

Customer reviews led me to Protect America. Their customer support team is responsive and considerate to your learning curve. Their ventures are not perfect, and I would prefer hardwired equipment for smoke and fire alarms.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ray Peyatt Macon, GA

Their customer support is really helpful along the way. I chose this company because they're rated number one on the website. The equipment does everything it's supposed to.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Justin Clarke Oklahoma City, OK

I live in a bad neighborhood, which is why I went with this company. I like the fact that they have a night time outdoor camera. Thankfully, I haven't had to deal with customer support too much.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Carrie Charlton Healdsburg, CA

The online reviews led me to this company. I don't think their system is very user-friendly, and I've had some issues. Luckily, their customer service team is very accessible and very knowledgeable.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Rodger Daye Springfield, OH

I like Protect America's pricing, and I think their equipment works very well. It's easy to use, and their customer support has been very helpful when I call.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ron Shaw Boonville, IN

One time, they hooked one of the fobs to the panic button, and the police came while my wife was trying to turn it off. Their system doesn't work half the time. One night, I disarmed my sistem at 5:30pm, but I didn't get an email notification about that until 12:00am. Their system is so weak, that the signal doesn't work to notify me about what's happening.

6 years ago

Reply from Brinks Home Security

Hey Ron, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Jun. 12th, 2018

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Verified Customer

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David Mcmillin McAlester, OK

This company has good ratings, pretty good equipment, and great customer service that keeps in contact with you. Their equipment isn't the most updated that I've seen.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Maranda Walker Lebanon, TN

The monitoring part is excellent, but the customer service needs improvement. We moved, our service was supposed to be stopped. It was not and I received call about an alarm. I am still receiving bills for a service I no longer have.

6 years ago

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Verified Customer

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Mr. Williams Fayetteville, NC

Now that I have upgraded to the touch keypad, setting the alarm is much easier. If there is a problem the alarm company talks thru the keypad and that is a big plus.

6 years ago

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Verified Customer

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Princess Surprise, AZ

Quick response when I accidentally opened up the door while the alarm was on they called me very quickly before I could even get to the key pad to undo the alarm.

6 years ago

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Verified Customer

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Connie & Al Tolleson, AZ

Although I've never used any other security company, we were very impressed with the initial sales representatives, and also the professional install.

6 years ago

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Verified Customer

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R.C. Fairborn, OH

I searched around the internet and decided to get it since they had a pretty good deal. Compared to 23 years of ADT, Moni's system has been working well.

6 years ago

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Verified Customer

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Ophelia Butler Maricopa, AZ

Right now I'm not completely happy with customer service. When I got my contract with them, they said that the amount I would pay monthly would not change. So far it has gone up by about 6 more dollars than what they said it would. Other than that it has worked well so far.

6 years ago

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Verified Customer

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Anonymous Portland, OR'

So far, it's been a pretty good service; pretty reliable. One of the main reasons that I chose them was because it's a self-install system, plus, they were cheaper than other companies.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Algeretta Florissant, MO

I don't call them very often, but whenever I do, they're able to solve any problem I may have, so I'm very satisfied with that. Besides, the equipment has worked pretty well so far.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kenneth Wendover, UT

The system has been good, although it's quit on us a couple of times, but they've replaced it. Plus, their representatives have been very helpful when I have to call them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jesse Haddock, GA

So far, I haven't had any problem with their customer support. they've been able to solve all my problems. I really liked that they offered a wireless system, unlike my previous provider. I just wish it was much cheaper.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Michael Chula Vista, CA

they're pretty quick every time I have a false alarm. Plus, I really liked the self-install option, and the fact that there are no third parties involved.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sherry Graham, WA'

A lot of other people had it, and they were happy with it, so I decided I'd give them a try as well. Just like everybody else, we've enjoyed the service! Whenever we need any questions answered, they follow through.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Andrade Fallbrook, CA'

I chose them because they offered good pricing and coverage. The equipment is great, but their customer service could use a little work. It's hard to speak to someone to rectify issues. It's not really reasonable for a security company to put you on hold as long as they do.

7 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Dennis Placentia, CA'

We chose Protect America because of their rates and good ratings online, and so far, their customer support has been good. It's still new, but my experience with them has been very good so far.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Joseph Whitestone, NY

Sometimes, the system goes crazy on its own, but besides that, the equipment is direct and positive. Also, there's times when I can't reach anybody when I call, and have to wait hours for them to answer.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tiffany Black Pickens, MS

They are good about replacing equipment when an upgrade is needed. And usually good about troubleshooting a problem. But, they don't make it easy when I call in to have my system checked monthly.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Reese Poway, CA

It's a self-installed system. They just send over the components, guide you through the process and install it yourself, so that wasn't difficult. The agents were favorable over the phone. They've kept it very simple and straightforward.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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TN Collegeville, PA

Although I don't have the faintest idea on how to use the system, the representatives have been very good to me, as far as answering any questions, but I really don't have any questions anymore. We've had Protect America for very long time.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Marion Miles Waterford Twp, MI

It was very easy to install, and overall, the system is very good. Every time I've had to contact their customer support, they've solved all my problems.

7 years ago

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Verified Customer

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James Long Covington, TN

So far, the system has been nice. It's reliable, and I haven't had any issues with it. When the alarms go off they call me within a reasonable amount of time. I'm happy with this service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Edward Kissimmee, FL

They're very quick to respond! The alarm has gone off a few times, and they were pretty easy to deal with when we explained the situation. They've just been very helpful when we've had to call them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Gary Meier Yucaipa, CA

I chose Protect America because of the price, and it's been a good service so far. Customer support has been able to answer my questions, it's been a positive experience so far.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Julie Preston Odessa, TX

The equipment works just fine, and their people have been good to us. We pay half of what everybody else pays, so it's a very economical, and great, service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Raymond Toney Kingston, PA

Up to this point, everything has been great. It's been a very good customer service, and they even worked with me to install the system. Besides, at the time I purchased it, they had the best deal in the market.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Judy Pena Philadelphia, PA

The customer support is very good, and the equipment has worked just fine so far. I believe that the installation process was pretty easy; I did it myself.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Danuta Chruszcz Jackson, NJ

It's not a bad system. Sometimes the low battery makes the sensors stop working properly, but that's about it. We're just glad to know we were able to install it ourselves.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Steven Passmore Wilkesboro, NC

I'm just satisfied with Protect America. Every time we've had to call, they've taken care of our problems. Plus, installing it wasn't hard; it was a pretty quick process.

7 years ago

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