Since 1946, family-owned and operated Bay Alarm has provided professionally installed residential and business security solutions to California Bay Area residents. A local business, the company prides itself on possessing a familiarity with California neighborhoods, unlike large security competitors. Bay Alarm is affiliated with a number of California law enforcement agencies, alarm organizations and fire departments. Due to its mom-and-pop nature, the company doesn't provide standardized pricing or equipment without conducting a face-to-face consultation, making it difficult to fully review its services.
Note: Bay Alarm serves California Bay Area residents only. Bay Alarm provides very little equipment information on its website and absolutely no specifics on equipment costs and monitoring fees. Even upon speaking with the customer care department, prospective customers are advised to schedule a face-to-face consultation with a technician as the company does not have standardized fees. We were also advised of an installation fee associated with all systems; however, that cost varies as well, and is not divulged until receiving a formal quote from one of Bay Alarm's technicians. The one-year equipment warranty is among the worst in the industry, as most providers cover equipment for at least three years, with some offering lifetime warranties. And don't even consider moving during the initial 36-month term; Bay Alarm doesn't provide moving services due to the cost associated with relocating alarm systems.
Due to insufficient information regarding Bay Alarm's installation fees, monthly monitoring charges and equipment costs, it is difficult to form a full review on the company. In addition, its unappealing cancellation terms and short warranty do not help the company's case. For these reasons, we cannot strongly recommend Bay Alarm to consumers searching for a reliable security provider.
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