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Bates Security was founded in 1984 by a former police officer and provides custom designed home security systems to Kentucky residents. The family-owned business provides 24/7 professional monitoring and offers free in-home security consultations. Upgrades are available at an additional undisclosed cost for remote access, home automation, video surveillance, and medical alert services.

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The Good

  • Free Installation
  • 24/7 Professional Monitoring
  • Customized Package Options
Bates Security offers customized home security package options with free professional installation. The company's services include fire protection, medical monitoring, home automation, locksmithing, energy management, and video surveillance. All services are professionally monitored 24 hours a day by certified local dispatchers. Customers are able to set and receive text alerts when alarms are triggered and remotely control several home security features directly from their mobile device. Sensors can be placed directly on jewelry boxes and other valuable home items to detect potential tampering. Video surveillance cameras help the customer monitor and record all home activity from any location. Medical monitoring devices and services are also available that feature two-way voice technology to help customers communicate with dispatchers during an emergency. Water detection sensors can detect leaks immediately and alerts the customer quickly to help prevent flooding damage.
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The Bad

  • No Clear Pricing and Contract Disclosure
  • No Equipment Warranties
  • Alarm Permit Required
  • No Cancellation/Service Transfer Information Disclosure

Because Bates Security provides personalized home security solutions, it does not offer specific plans for customers to choose from. According to the company's website, this is why Bates Security does not provide detailed pricing information on equipment or monthly monitoring. Customers may be required to purchase equipment and there is no offered equipment warranty information; however, equipment warranties may be available directly from the Honeywell manufacturer. The company does not provide information to the general public on how long their service agreements are. Typical industry standards are three to five years. Customers will need to acquire an alarm permit from their local municipality prior to activation and pay an annual renewal fee to maintain monitoring services. Customers may also be responsible for fees due to early cancellation of services or service transfer to a new residence.

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The Bottom Line

Bates Security provides personalized home security and automation services with 24/7 professional monitoring and no upfront costs for Kentucky residents. Fire protection, locksmith services, and medical monitoring are also available; however, the company is not transparent regarding its contract lengths or pricing information but does appear to provide excellent customer service.

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