May 24th, 2017
System is internet linked. Cameras always said not enough broadband. (I'm running 100-300 mbps Spectrum Internet, but this system always dragged it down). System did not work for 2 months. Got sideways with their Phillipines based Customer Service. Finally told them I would pay the 2 months IF they came out and removed the central wall unit from my wall. It has a custom bolt that I cannot remove without damaging my wall). They said I would have to pay the 2 months + the balance of the contract and terminate the service before they would do that. I finally agreed gave them my VISA number and was transferred to the installation Dept. They said they couldn't come out because I had terminated the service! (Get that? A big catch 22!) I called back customer service to complain, but they said they couldn't do anything about it because I had terminated the service and it was their policy not to remove equipment because I "owned" it! Well, a couple of weeks later I get a "late notice" from them...some idiot forgot to process my VISA card charge for the 2 weeks + the balance of the contract for $475.00! So I called them back up and explained that I had already given them my VISA card number and THEY had failed to process it, so we started the negotiations all over again, but this time I was wise to their game. I told them I would pay the 2 weeks AND the balance of the contract PLUS their $99.00 service charge to get them to come out and remove the equipment from my wall. Once again they said I would have to pay first. I told them absolutely not! I would only pay them AFTER they had performed the requested service. The customer service agent read the same script to me and i said I needed to speak to her supervisor. After about 15 minutes of haggling I did get to speak to her supervisor who read me the same script. I told her I needed to speak to HER supervisor multiple times and she finally said a supervisor would call me back within 3 to 5 DAYS. I reminded her that I was glad to pay the late payments the balance of the contract and the $99.00 service fee to remove the equipment from my wall, but not until AFTER they actually did what they said they would do. Needless to say, the HIGHER SUPERVISOR never called, but I did get a Collection Notice withing the 3-5 days! I wrote the collection agent to protest the claim within the 30 days allowed repeating my offer to pay in full under the named condition. I also sent a copy to Randall Stephenson, Chairman, President and CEO of AT&T Corporation since they don't provide any contact information (phone or address) for their subsidiary or Customer Service other than going through the same people who do nothing but read scripts provided them. At this point I am perfectly willing to have them post me as a deadbeat, but with a 790 Credit Rating and 44 years as an AT&T Customer who has offered to pay an will write supporting letters to all of the Credit Rating Agencies, I figure I can take the hit. If you can't, steer very clear of any non-wireless telephone dealings with AT&T.