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Alliance Security Systems

Is This Your Business?
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1 User Review
LAST UPDATED: September 13th, 2019

Since 1970, Alliance Security Systems has been serving the home security needs of Toronto, Ontario, Canada, residents. The company primarily does business in 11 Ontario cities. With its long-established business, Alliance Security Systems has developed a dedicated following of satisfied customers. Alliance Security Systems aims to combine quality customer service with the latest technology. The company serves both residential and commercial customers. Alliance Security Systems specializes in burglar alarms and security cameras, among other home security solutions.

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The Good

  • Customer Service
  • Business Offerings
  • Favorably Reviewed
  • Experience
Not only does Alliance Security Systems cater to the residents of the Toronto area, but it also has services for businesses. If you're a business owner, you know that maintaining a safe and secure working environment, and Alliance Security Systems' burglar alarms and surveillance cameras will provide the protection you're looking for.

Customer Service

Customer service is essential in any business, especially when you're dealing with people's safety and well-being. Alliance Security Systems takes this very seriously and has made great effort to be prompt in their responses and helpful in resolving concerns and answering questions. The company has friendly, qualified staff members and technicians ready to exceed your expectations.

Reputation

Alliance Security Systems reviews are overwhelmingly positive from customers. User of the products are pleased with the company's service and the quality of the equipment.

Longevity

To be a strong business for 46 years speaks highly of Alliance Security Systems and what it has built. Clearly, the company knows what it is doing and has a thorough knowledge of the home security industry.
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The Bad

  • Woeful Website
  • Lack of Detailed Information
  • Sparse Home Automation Selections

Alliance Security is still developing aspects of their service. That means that there may be some limitations that prospective consumers may run into if they decide to use Alliance.

Website

The major complaint of Alliance Security Systems is the company's website. Frankly, the site needs a major overhaul. If you're interested in finding a home security provider, it's going to be challenging to glean much information from the Alliance Security Systems site. The navigation is poor, and it is far from being user friendly. Naturally, it's most important for a company to have effective products that meet customers' needs, but a poor website reflects negatively on the business.

Limited Package Information

In part because the website is severely lacking, there is a dearth of detailed information about Alliance Security Systems and its services. The website talks little about what the security systems do, nor is there mention of warranties or whether contracts are required. You won't even be able to get pricing details on the security systems.

No Home Automation

The site also mentions nothing concerning home automation. This should be a vital component of any home security system, but Alliance Security Systems apparently doesn't have any home automation solutions, or if there are such services, they're not advertised well on the site.

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The Bottom Line

Alliance Security Systems clearly has pleased customers enough to be in business for more than four and a half decades. The company has a good track record and evidently has generated positive reviews from users. Business and residents can benefit from the services, and customer support is exemplary. If you are curious whether Alliance Security Systems is right for you, it might be best to get a referral from someone you know has used the systems. There's simply not enough information online to make much of an informed decision.

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Heather Vancouver, WA

Terrible company. Lies off the bat. Their sales rep stood in my house and lied to be about the cost, the quality, city permitting, and never gave me a copy of the 'contract'. Told me the total, taxes everything would be $50/mo, they've been autodrafting $65+. They refuse to bill me like all my other utilities or services. I've cancelled the accounts, but they come back like a fungus. They equipment broke shortly after installation. I've called several times to get a technician out. They NEVER return a call. They stood here and said no when I point blank asked if I'd be forced to pay a city permit for having this system, no they claimed. Yet annually the city comes for their very expensive lb of flesh as well. I have repeatedly asked for a copy of the contract we 'signed', with no response. I've asked countless times for a hard copy contract to be mailed to me. Never received. We've asked to cancel the service, they said for $3k we can get out of the 'contact'. If anyone wants help with a class action, we'd like to sign up. Worse customer service, poopy sub standard equipment that just stops working without rhyme or reason. Stoned sales people that lie to your face in your own home? Avoid this company like the plague

2 years ago

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