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All-Guard was started in 1952 by the Cooke family. Denis Cooke is the current president, and the company is based in Northern California. Customers can come to All-Guard for both residential and commercial security systems. All-Guard offers professional installation, and prices are not provided on the company's website. Customers can enjoy that all monitoring systems are backed by a 24/7 UL listed monitoring center. Additionally, select monitoring systems have smart home features.
All-Guard offers several home security services, and provides burglar alarms, fire protection, carbon monoxide alarms, medical alarms, video surveillance solutions, monitoring solutions, and more. Every security system comes with a panic button on the keypad that will send an alert to a technician, who will then reach the emergency authorities.
The company boasts being there for each customer 24 hours a day, and 365 days a year. Additionally, All-Guard states that when clients call, they can expect to be connected with a representative usually within two rings, and calls will never be met by voicemail.
Every All-Guard operator is CSAA (Central Station Alarm Association) Five Star certified. Operators are also fingerprinted, bonded, and have completed a six-week rigorous training program.
Customers can enjoy a warranty that covers repairs and services in the first year of owning the system. Additionally, those wanting to learn more about home security can explore the many educational resources All-Guard offers. The company provides a variety of helpful articles, a crime statistics infographic, and a Northern California newsletter.
All-Guard is limited in its service locations. The company's primary service areas include Alameda County, Contra Costa County, Lake County, Marin County, Mendocino County, Merced County, Napa County, Sacramento County, San Francisco County, Santa Clara County, San Joaquin County, San Mateo County, Solano County, Sonoma County, Stanislaus county and Yolo County. Though the website mentions that All-Guard works with clients outside of its primary locations, it does not say where. Clients need to call in to find out if All-Guard services their area (if it is not on the list). Specifically for residential monitoring solutions, All-Guard provides resolutions in Hayward, Oakland, Berkeley, San Jose, Sunnyvale, South San Francisco, Walnut Creek, Pleasanton and Palo Alto. To cancel the security system contract, people must fill out an online request. Even by doing this, it does not guarantee the contract is cancelled. Owners are responsible for paying any outstanding monitoring contract amount, and any disconnect charges accrued. All-Guard's website lacks in proving the moving policy, and if moving costs a fee. It does not explain what technology and equipment are included with each security system, or how long the contract is. Additionally, the company's website does not include any information on system pricing, or equipment add-on costs.
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