Alder: Read 564 User Reviews From Real Homeowners

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Verified Customer

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Matthew Juliar Seguin, TX

Awesome and live customer service and outstanding support group ....

3 years ago

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Verified Customer

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carmen Diaz Syracuse, NY

love them they are fast with checking if u need help and they are nice as well

3 years ago

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Verified Customer

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Angeli Lithonia, GA

They respond very quickly to any alarm that goes off in the home

3 years ago

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Karen Columbus, GA

I'm very unhappy it has been a year still haven't received what I request from day one of enrollment customer service always state someone will call me

3 years ago

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Verified Customer

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Jessica Peyton Columbus, OH

Very responsive and very quick the have police there within minutes.

3 years ago

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Verified Customer

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Tee Sims Green Bay, WI

GREAT CUSTOMER SERVICE VERY USER FRIENDLY AND SIMPLE & EASY INSTALLATION

3 years ago

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Verified Customer

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Carol Gunter Alexandria, LA

System is very easy to use. System gives plenty of time to disarm the away mode

6 years ago

Reply from Alder

Thank you for your review, Carol! We're glad you like your system! Let us know if you ever need anything.

Jul. 31st, 2018

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Verified Customer

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Mckinney Gilbert

Service guys stop by and check system 2 make sure batteries and good and system is working properly

6 years ago

Reply from Alder

Thank you for your review and feedback. Let us know if you need anything.

Jul. 23rd, 2018

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Verified Customer

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Theresa Gonzales

No calls to verify active alarm being set off. Calls for confirmation. Including when Smoke Alarm activates

6 years ago

Reply from Alder

Theresa, thanks for your review. Please reach out to us as needed at 844-442-5337.

Jul. 19th, 2018

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Verified Customer

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Patricia T. Hicks

Have not had any problems with Alder when calling for service. Response time is good.

6 years ago

Reply from Alder

Hi Patricia. Thanks for your review!

Jul. 19th, 2018

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Verified Customer

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Theresa Charlot Church Point, LA

They are respectful and honest. I think it's the most safe system for our home.

6 years ago

Reply from Alder

Theresa--thanks for leaving a review for us!

Jul. 11th, 2018

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Verified Customer

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Howard Swinton Morrilton, AR

We chose this company because of their updated equipment. Customer service hasn't returned all of our calls.

6 years ago

Reply from Alder

Hi Howard, thanks for your review. We apologize for your experience so far. Please reach out to us at so we can make sure your concerns are resolved and you have a smoother experience going forward. Thank you. --Scott

Jul. 11th, 2018

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Verified Customer

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Anonymous Saraland, AL

The were very thorough and explained everything very well. We have not had any problems with it.

6 years ago

Reply from Alder

Hi! Thanks for your review.

Jul. 11th, 2018

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Verified Customer

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Vera Liggians Port Gibson, MS

Whenever you ask them something, they try and get you the best information.

6 years ago

Reply from Alder

Hi Vera, thanks for your review!

Jul. 9th, 2018

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Verified Customer

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Guadalupe Garcia Dallas, TX

It's always easy to communicate with them. It's also easy to use.

6 years ago

Reply from Alder

We appreciate your review, Guadalupe!

Jul. 9th, 2018

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Verified Customer

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Mary Romero Henryetta, OK

I changed my mind the day after they installed it, and they won't respond to my requests to have it pulled. I don't think the equipment is what they said it was.

6 years ago

Reply from Alder

Hi Mary, thanks for your review. Sorry you've had this experience so far! I see that we are cancelling your account and will issue a full refund once we receive the equipment. I apologize for the delay in this process! Please contact us at if you need any more help. Thanks. -Scott

Jul. 9th, 2018

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Verified Customer

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Inez Elam Aiken, SC

The sales rep provided us with all the information. He was very kind and I trusted him.

6 years ago

Reply from Alder

Inez, thanks for your review! Happy that you chose Alder for your home protection!

Jul. 9th, 2018

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Verified Customer

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Chester Shoemaker Muncie, IN

We haven't had any problems so far. It doesn't take up much space or bother me.

6 years ago

Reply from Alder

Hi Chester. Thanks for leaving a review for us!

Jul. 9th, 2018

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Verified Customer

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Heath Pennington

It's easily accessible and the equipment is up to date with all the standards.

6 years ago

Reply from Alder

Heath, thanks for your review. Hope you enjoy using your system and protecting your home!

Jul. 3rd, 2018

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Verified Customer

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Kenneth Jewitt

It was convenient to buy and install it, they did a good job.

6 years ago

Reply from Alder

Kenneth--we appreciate your review. Thanks for your feedback!

Jul. 3rd, 2018

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Verified Customer

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Jerome Agee

Everything is perfect, the equipment is good and the representatives are good.

6 years ago

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Verified Customer

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Shannon Harper

I got a good deal on this system. I think the equipment is good

6 years ago

Reply from Alder

Hi Shannon. Thanks for your review! We hope you enjoy your Alder system. Let us know if you ever need anything.

Jul. 3rd, 2018

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Verified Customer

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Mary Johnson

They are all pleasant and friendly, and the equipment is good.

6 years ago

Reply from Alder

Mary, thank you for your review. Glad to hear your feedback!

Jul. 3rd, 2018

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Verified Customer

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robyn variste

alarm goes off and nothing is wrong. it has gone off in the middle of the night and it wasn't even a fire.

6 years ago

Reply from Alder

Hi Robyn. Thanks for your review. Sorry to hear this has happened so far! Please let us know some more details at (if you could also include your phone number or Alder account number). Then we can make sure your system works properly. Thanks again.

Jul. 2nd, 2018

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Verified Customer

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Theresa

I was told they would buy out my contract and that did not happen. I was paying for cameras that did not do what they said it would. I could not get help on any of it.

6 years ago

Reply from Alder

Theresa, thanks for your review. Sorry that this has been your experience so far. We would be more than happy to pay off your previous contract--Please contact us at with your phone number or Alder account number. Also, if you could provide us the final bill statement and copy of the contract from your previous company, we can help out with their buyout. Thanks again! --Scott

Jul. 2nd, 2018

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Verified Customer

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Oscar Miller Amite, LA

We haven't had any problems with our system so far and everything works fine.

6 years ago

Reply from Alder

Thanks for your review, Oscar!

Jun. 28th, 2018

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lori Simmons

Of I could give negative I would. The system never worked for us. I tried to cancel. Was told I had to finish my contract. So I paid for nothing for 5 years at $54.00 per month. Then my contract ran out in May. I have been trying to cancel. Call them get told I need to sign a form which they never send me. At one phone call they tried to get me to sign back up!!!!!!! I paid over $3000.00 for nothing. I am not that stupid to give more to your rip off scheme. Don't know what to do to get them to stop taking my money. Guess I may have to close my bank account. Total con job.

1 year ago

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Raine Kain Rockwall, TX

I was told a 2 year contract, so when I call in to cancel it, no, it's 6 more months.......... fine. Well, 6 months is up, no you still have 2 more years, oh and we are charging you 80 dollars now, not the 75 we promised. I was lied to on several things, including the cameras. I am very unhappy. Save yourself the lies, and go with a more trustworthy company. and they want over a thousand dollars for me top cancel what I was told was a 2 year contract. So they lie. Run away from them.

1 year ago

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Cyn Mcbrat Sacramento, CA

ALDER been taking money out our bank account since 2014 even though we have ADT since 2018. My husband used to pay all the bills in the house he can't anymore he's very ill I was told he called ALDER to cancel our service in 2018 but they never cancelled. So the money kept coming out our bank account so what they are telling me I have to pay to cancel even though all the free money they have received for a inactive account their equipment is no longer in my home. Where is the money going on an inactive system? I went to my bank and stopped the payments from coming out our bank account.

1 year ago Edited September 6, 2023

Reply from Alder

Hi Cynthia, thank you for leaving a review. We're sorry you had a bad experience. We'll strive to do better. I looked into this situation and saw that we sent you the NOC letter! Please feel free to reach out to me directly (rebecca.story@alder.com) with any further concerns you wish to share. I would love to make things right if you give us another chance. Thank you!

Sep. 6th, 2023

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Ed Matthews New Orleans, LA

Ive had the system for over 4yrs now , I've tried too cancel my service before the renewal date.i have forgotten my verbal password , u have furnished every other piece of information. The 5 security questions , account the money is taken out of , the amount , the day , the location , ssn# , still not enough , I understand security but geez if I can furnish accounts, the amount , the time it comes out, im just trying to cancel a service that is about to be renewed and i do not want that service anymore , I've talked to Customer service , I've emailed customer service , I just want it fixed

1 year ago

Reply from Alder

Ed, thank you for bringing this to my attention. We value you as a person and a customer. I'm truly sorry for the all the trouble you've experienced with trying to cancel. I apologize that our service did not satisfy your exceptions. This is on us. I would like the opportunity to talk and investigate your feedback further. Please, could you contact me directly at (rebecca.story@alder.com) and we'll work with you to resolve this issue as quickly as possible. I understand your frustrations and I'd like to help you out! Thank you.

Jul. 26th, 2023

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Tina Lewallen Beaumont, TX

Horrible! We could never cancel! we sent the letter in, in the window that was demanded to cancel. We still kept getting billed. When our house was flooded for Hurricane Harvey and we had to move out, they would not let us out of our contract. Finally thought we were out.... just checked my bank, they have been withdrawing monthly for years. I will AGAIN send in the request to stop service!

1 year ago

Reply from Alder

Dear Tina, thanks for sharing your feedback. We apologize that our service did not satisfy your expectations. This is on us and we regret that we missed the mark. Alder is looking to improve. We will use the feedback to make us better. Please feel free to reach out to (rebecca.story@alder.com) with any further comments or concerns you wish to share. We would love to make things right if you give us another chance.

Jun. 26th, 2023

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Christina DeAnda San Antonio, TX

Horrible company that had my parents that one is 84 years old and the other 87 to sign a 5 year contract. The systems has never worked properly the police has been dispatched to their home at least 20 times a month with no alarm activation. Now to try and get out of this contracted they have to pay $2600.00 how can they when they live on fixed income. SCAMMERS!!

1 year ago

Reply from Alder

Christina, I am sincerely following up on my desire to help you and your valuable family out. I want to make things right. Will you please email me directly (rebecca.story@alder.com)?

I personally want to take care of your family's situation.

Apr. 25th, 2023

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THOMAS MEIXNER Galt, CA

We have had alder for over 2 years. The smoke and co detector has failed 5 times. Twice fire department was dispatched. Since August 2022 we haven’t had a working smoke and co detector. Keep sending defective ones. Last one failed immediately. This isn’t what we wanted or are paying for. Very disappointed especially since there is only service through phone calls.

1 year ago

Reply from Alder

Thomas, I wanted to reach out to you again in the most sincere way. We do appreciate you being a customer and I'm genuinely sorry for all the unnecessary trouble you've dealt with. Alder missed the mark and now I personally want to take care of you and your valuable family. Will you please email me directly (rebecca.story@alder.com) so I can make this right for you?

Apr. 25th, 2023

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Flor Trejo Houston, TX

when we first decided to use Alder, their representative told us that there wasn't a contract involved and that we were free to cancel at any time. however, now that we do not want to continue with Alder, the representative told us that we have to stay with them for 60 months since it was a contract we were consenting to when they specifically told us that there was no contract. Don't be persuaded into their deals.

1 year ago

Reply from Alder

Flor, thank you for reaching out to us! I'm so sorry to hear about your experience. We're looking to improve and make this right for you. If you could please email me directly at rebecca.story@alder.com with the phone number associated to your account along with your post for further assistance.

Mar. 28th, 2023

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Doug Furrer Katy, TX

The system is still down and not working since October 2021. Monitoring system does not connect to tower therefore there is no monitoring. Panels have been replaced chips have been ordered reprogramming multiple times and the systems still does Not connect. Customer service keeps putting you off to the next tech and escalating service to no avail. System does not work! Looking for a law firm to take this case against Alder and their contract.

2 years ago

Reply from Alder

Hi Doug, thank you for taking the time to write a review. I understand it's been 7 months and I'm sorry for all of the trouble you dealt with and the time wasted trying to get the system to work in your area. Alder is looking to improve and that's why I am here. I want to make things right. Please, email me directly at rebecca.story@alder.com and let me know how we can earn 5 stars. Thank you.

Apr. 6th, 2023

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Scott Burk Dallas, TX

Deceptive sign up they tell you what you want to hear and deliver an ok product but not great and not the level promised. I've had several alarm issues were it just go's off, it loses connection often. I've spent way more time with customer service in the past 6 months than I did 3 years with my old provider. Customer service takes up to a week to fix the problem which I have a call every day. Also when they tell you they will call you back they don't .I wish I never answered the door and talked to them.

2 years ago

Reply from Alder

I'm very sorry to learn about the experience you have had, Scott and the lack of help from customer service. I understand how frustrating this has been for you and honestly a waste of time too! We're looking to improve and that is why I'm here. I care about your situation and want to do everything I can to solve these issues for you. If you could please email me directly at rebecca.story@alder.com with the phone number associated to your account. I will make sure that you are taken care of! Thank you.

Apr. 17th, 2023

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Armetria Fields Spring, TX

They are a SCAM, they charge for equipment you do not have and it has been impossible to get it removed. They are charging me for cameras I do not have. Their sales reps are VERY dishonest, the call center is a joke IF you can get somebody on the line long enough. They are impossible to cancel within your 30 day free trial, This company should be shut down!!!!

2 years ago

Reply from Alder

Armetria, thanks for your feedback. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with Alder. If you have further comments or concerns you wish to share, please feel free to reach out to me (rebecca.story@alder.com). We would love to make things right if you give us another chance.

May. 25th, 2023

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Billy Storer Orangeburg, SC

Was conned into switching from ADT. Wish I never had. Worse company ever. Our garage door alarm quit working and we called to get it fixed. It is now 3 months later and no repair man yet. Always some dumb excuse. I wanted to cancel them but can’t. They said the contract is for 6 years, so I guess I’m srewed for another 5 years. Would not recommend to anybody. Wish I could give them a 0.

2 years ago

Reply from Alder

Hi Billy. Thank you for taking the time to write a review. We apologize that our service did not satisfy your expectations. Please know that your situation was an exception. As you can see on other responses, we are known for taking ownership and caring deeply about our customers. We can't fix the past but you have my personal commitment to improve the way our agents serve every customer. Until then, please accept my sincerest apologies on behalf of everyone at Alder.

Jun. 20th, 2023

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Latresia Penrice Houston, TX

Worst service ever they never came to hook up the equipment serval appointment was scheduled no one ever came out i got a bill and still no installation so i pay it serval times and then i stop they reported to a debt collector for 1500.00 i still have the equipment and never got it hook up i had to pay the debt to get it remove off me credit total RIP OFF

2 years ago

Reply from Alder

Latresia, thank you for your review. I see it's been a year and your contract is now cancelled. Alder has been improving and that's why I'm here. I'm truly sorry you a frustrating experience. We always aim to deliver great service, and we are gutted when we don't meet expectations. Please feel free to reach out to (rebecca.story@alder.com) with any further comments or concerns you wish to share. We would love to make things right if you give us another chance.

Jun. 27th, 2023

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Dan Haberer Eden, NC

The cost is reasonable. The salesman did not make good on promises to provide services my previous provider was giving us. They insist on a crazy 5 year contract. If you move they expect you to start the 5 years over again. So you can continue paying for a house that you no longer live in, pay off the remaining term of the contract or reup for 5 years. Still waiting for them to come out to my new home. 2 weeks without a word. Worst decision I've made in the past few years was to agree to go with Alder Home Security. If there was an option to give zero stars, i would have.

3 years ago

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Dorothy Lattimore Newport News, VA

At this time I cannot think of anything I like. I dislike the fact that my panel stop functioning, sent it to the company as they requested. Have been waiting for the new panel for over a month. I have no service yet they debited my account. They give me the same bull every time I call. They got a tracking number from FedEx but have not sent the package to FedEx.

3 years ago

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ROBIN COTTRELL GLENN Cincinnati, OH

This is the WORST company.. They lie!! HORRIBLE customer service!! A bunch of none clear speaking individuals staff their customer service call center!! They REFUSE to answer questions and REFUSE to elevate complaint calls.. I was told my contract is theo 60 months.. THAT IS TOTALLY BOGUS!!! I HATE ALDER and will do whatever I have to do to be RID OF THEM!!! ALDER SUCKS

3 years ago

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Disappointed Customer Irving, TX

This company, Alder, took advantage of my 78 year old mother with the 5-year contract deal and now she will have to pay them to get out of it. I cannot manage her account online because they have shut off communications to do that so you will need to call Alder and they, the reps, constantly give you the run around. This is one of the worst companies that I have ever had to deal with and would never recommend anyone to this company. What a scam this is!

3 years ago

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donna 60 Ashtabula, OH

customer service is terrible. pressured parents into buying a 5 year contract which is useless in their area. They were supposed to able to cancel if moved. They are now in a different state the house has been sold and they continue to refuse to act because my mom can't remember her verbal password. We have verified account by 3 other means. Have spent hours trying to get contract cancelled even though they are in a nursing home.

3 years ago

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George Happler Norcross, GA

Most unprofessional company I have ever worked with. Could get no service whatsoever on defective equipment Paid two years on a five year contract with equipment not operating. After completing 60 months of payments called to cancel service three times to no avail. Received threatening letters demanding payment. Will have to turn it over to attorney. STAY AS FAR AWAY FROM THESE PEOPLE AS YOU CAN!

3 years ago

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Kristin Crumpler Austin, TX

So sad they will not help you. When your 75 year old mother no longer has a home, moves in with you, and has been paying them $45 a month for 4 years, and they will not cancel the last year of the "contract" until it is paid 90% in full. They put themselves first. Believe what you read. I hope they are not in business much longer, save yourself from this nightmare #customerslast.

3 years ago

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Norma Guerrero Boise, ID

I really made a mistake choosing this company. No customer services at all waited almost 45 minutes for someone to tell me that I could just use double tape to replace my sensor. No other explanation. All adjustments have to be done ourselves and we pay them $54.99 month for basically nothing. It amazes me I pay waymore than what others are paying for the same service. I will be figuring out how to come up with the 90% to get them out of my house.

3 years ago

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LeAnn Okeechobee, FL

I have had this security company for 4 yrs and 3month due the economy with people loosing their job due COVID. I need to lower my bills to feed my family. This one bill i thought I would be able to do without. GUESS WHAT THEY TOLD ME I HAD TO PAY $500 OR MY MONTHLY PAYMENTS TILL CONTRACT IS UP WHICH 9 months. This company does not care about Custmer’s this company would rather see families struggle and the almighty dollar. BEWARE OF THIS COMPANY THE WORST CUSTOMER SERVICE EVER!

3 years ago

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Shirley Petrovich Palestine, TX

When we first signed up with were told that they would buy out our contract with another alarm company. I have been fighting this for over a year now. Promised a front and back door monitor/door bell always told they were out of stock when asked about them. Know we are paying two alarm companies because of Alder not paying the other contract out. Would never use them again!

4 years ago

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Tonya D Lynn Durham, NC

This company has the worst customer service EVER...after several weeks of trying to speak to someone in account service about cancelling my service I am continually speaking to someone who keeps putting me on hold or better yet dropping my call. When I first got the service I had questions and spoke to Kallie about my concerns, she extended my cancellation to 60days and gave me her direct phone number and ext. but now when I call it is never available. No wonder they have so many bad reviews.

4 years ago

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