Alder: Read 564 User Reviews From Real Homeowners

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michael chambless

I like how easy it is to install the system. However, you should put in the box with the equipment that each zone is already preprogrammed. So that customers are not connecting these sensors to windows and doors and then finding out later that your window is now a door and your door is now a window. Other than that system was easy to install. Cameras came with no instructions to install them. No telling you to download an app or how to connect it to your phone. Something you could improve on for sure.

1 year ago

Reply from Alder

We truly appreciate the 5 stars, Michael! Thank you for your feedback. I'm sorry to hear you had a bad experience with setting your system up, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and are gutted when we don't meet expectations. We will use this feedback to make us better. Please feel free to reach out to me directly (rebecca.story@alder.com) with any further comments, concerns, or suggestions you wish to share. Thank you!

May. 17th, 2023

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Frances Geer San Antonio, TX

We signed up for Alder Security service by Brandon S. What an exceptional experience it was. I had thought of security for the home for years but because of Brandon's ability to explain and help me to choose a package that was the best for our family, it has become a reality. He was truly an exceptional representative for Alder's services. We are really happy that we at last have a security system for our home.

3 years ago

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Jerry Washington Jackson, GA

I have had alder for about 4 to 5 years have not had one problem with my system when a alarm goes off they call within seconds have had other security companies in the past and none of them even come close in response time i have a sensor on my shop door and sometimes when I come home I go to shop and forget about alarm on shop door and alarm goes off alder calls within seconds I couldn’t be more satisfied they r great

6 years ago

Reply from Alder

Jerry, thanks for letting us know your thoughts. We're so glad you've enjoyed your alarm service for all the past few years. Let us know if you ever need anything!

Apr. 4th, 2018

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Bethany Baca

SCAM SCAM SCAM. DO NOT USE ALDER! They automatically renewed by 5 year contract without notifying me or giving me the opportunity to cancel which is ILLEGAL in the state of New Mexico. HORRIBLE customer service and their business is based in deceit and lies. I have paid my overpriced bill on time every month for 7 years - it went up recently even more so I decided to cancel and they WOULD NOT ALLOW IT. They don't even deserve one star.

5 months ago

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Ali N.

Would not recommend. I made the mistake of signing up for the service and had to cancel early. $2000 to do so. WATCH FOR THE AUTOMATIC RENEWAL clause in the contract. 60 month (5 years) contract with 12 renewal terms, that’s 60 years. You only have 15 days from the start of the “renewal” to cancel and if you are like me you will miss that date unless you have an alarm. They “give” you the option to have someone else take over the contract or to move it but that’s only if they are in your area. They prey on those who don’t read the contract and understand what that contract is stating.

6 months ago

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Verified Customer

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Asziah Norwalk, OH

The camera that I received stopped working immediately. Since I didn't even call for security and certainly don't have the money to waste, I asked for service to be cancelled. After receiving a message from my bank about suspicious activity I began "spamming" alder with cancelation emails. They waited to get back to me before different people started to respond. They wouldn't cancel then wanted to tell me I had a five year contract. How I could give someone else my rip-off account or "cancel" but still pay for five years of service that I can't utilize

2 years ago

Reply from Alder

Dear Asziah, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and Alder is looking to improve. Please feel free to reach out to me at rebecca.story@alder.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Apr. 20th, 2023

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Verified Customer

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Mable Elliott-jackson

I rate Alder as "1" because I received equipment promptly but was unable b to install on my own even with the headaches of foreign speaking technical phone instruction. My recommendation is in home installation is greatly required. Sensors did not stick to surface properly. Monitor did not recognize some equipment. Monitor beeped regularly without my control. Requested home installation support that never happrn

2 years ago

Reply from Alder

Thank you for your review, Mable. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Alder is looking to improve and we want to make this right for you. Please feel free to reach out to me directly (rebecca.story@alder.com) with any further concerns or comments you wish to share. I will work with you to resolve all issues as quickly as possible. Thank you.

May. 17th, 2023

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Verified Customer

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Kewon Crest Hill, IL

They charged my card when they said I was gonna have a free month, but I didn't get my free month. The set up is mostly do it yourself and I needed a business that would do more.

2 years ago

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Verified Customer

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Ernest Snear Lake Charles, LA

It's been very nice having elder around I,m able to rest better at night and feel more comfortable when I leave home thanks for the comfort

2 years ago

Reply from Alder

Thank you for taking the time to write a review, Ernest! We appreciate the 5 Stars.

Apr. 17th, 2023

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Verified Customer

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Alexis King Riverview, FL

Alarm randomly goes off and the police were sent to my house. The online app is usually delayed when trying to set my alarm. But other than that I like the system

2 years ago

Reply from Alder

Hi Alexis . Thank you for taking the time to write a review. Alder is looking to improve. We're glad to hear you like the system. Please let me how we can earn 5 stars at rebecca.story@alder.com. Thanks!

Apr. 17th, 2023

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Verified Customer

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Latoya Grayer Baton Rouge, LA

Alarms system something always wrong for no reason my back door sensor just started back working after a week paid $100 for outside camera that doesn't work and wasn't aware I needed a permit for the police

2 years ago

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Verified Customer

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Nikita Allen Indianapolis, IN

I've been quoted for merchandise that I was told I could get it for free and I could go back and order it later but when I do that it's a different story now that I want it but was told I could get it at anytime but I just don't appreciate be lied to

2 years ago

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Verified Customer

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Misty McClanahan Angola, IN

I have had the system for over a month and still can't get it to connect to a cell tower. I tried calling customer service several times but no one can seem to help. They said they were going to send a new SIM card and I still haven't received it or any tracking information on it! I messaged Austin several times about the tracking information and today he told me to STOP messaging him! This company is a SCAM!!!

2 years ago

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Verified Customer

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none Tucson, AZ

good i was showing the wife how the system worked and after I got in the shower well she set the alarm off and I couldn't find my phone so the police were call and arrived in a matter of minutes

3 years ago

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Verified Customer

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Peter hondru Lake Worth, FL

Disappointed with the performance of the unit being able to continually monitor the door sensors from a very reasonable distance. The sensors keep disconnecting from the master station. Even after repeatedly replacing batteries in the sensors. We have been unable to reach a human being for help.

3 years ago

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Verified Customer

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Gregory Francis Indianapolis, IN

I feel that the security system is way to basic. I feel like it's capable of doing more! The app needs to be revamped and redesigned. It's needs to have more capabilities like know the crime in your neighborhood and more user friendly.

3 years ago

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Verified Customer

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Dena Howard

Forgot to turn the alarm off as I was entering my home and nothing happened! It could've been someone breaking in.Also I put the wrong code in another time and I kept putting the wrong code in and nobody' called back. Once again it could've been someone breaking in

3 years ago

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Verified Customer

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Decline Seneca, SC

I purchased the Alder product after speaking with a sales person over the phone. I was told information that was misleading and turned out not to be true. I asked to discontinue the service but was told I couldn't do that. I cannot afford the service yet every month the continue to bill me. I have had to cut back on my prescriptions in order to continue to pay this bill. I don't understand why your company treats people this way.

3 years ago

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Verified Customer

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Weston Neely Magee, MS

The cameras that were sent to me don't link to the Adler app, no problem, the interface just needs to be merged between the two. My real problem is that the cameras that are supposed to last 4 months, might last 3 days, even when set to low sensitivity with 6 second recording. The cameras also won't pick anything up unless it's roughly 10 feet in front of them, any distance longer than that and they never pick it up.

3 years ago

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Verified Customer

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Delores Davis

Very responsive and reliable. I believe that Alder would be there whenever we need them to respond to a problem or to get help of some kind.

6 years ago

Reply from Alder

Delores, thank you for your review. We hope you enjoy your system!

Jul. 23rd, 2018

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Verified Customer

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Stanley Eason

I like the way it works in the house and the voice of the machine telling you that the front door and the back door is open

6 years ago

Reply from Alder

Thanks for your review, Stanley!

Jul. 19th, 2018

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Verified Customer

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Natasha

Monthly fee was more than I was quoted. Was told the battery would last 6 months on each camera and I've already had to charge both of them. Most times the live feed doesn't load.

6 years ago

Reply from Alder

Natasha, thanks for your review. I want to make sure things go more smoothly for you. Please know that you can call our tech support team directly at 844-442-5337 Ext 731 if you need anything. You may also contact us at if you have any other outstanding concerns.

Jul. 21st, 2018

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Verified Customer

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Dawn Whatley Baytown, TX

I recommend this company to everyone. I can call and they'll help me walk through the system if I need it. I work late and I like having this.

6 years ago

Reply from Alder

Thanks for your remarks, Dawn! Glad to hear you're happy with the system!

Jul. 11th, 2018

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Verified Customer

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Mary Ester

The equipment is good, we really enjoy the service that is provided. The technician was very helpful and did what he was supposed to do. It's a good deal.

6 years ago

Reply from Alder

Thanks for letting us know your thoughts on Alder, Mary! Hope you enjoy your system.

Jul. 11th, 2018

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Verified Customer

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Lee Stafford

Any question I have they get right back to me with an answer. They are always listening to it, even for the wrong code.

6 years ago

Reply from Alder

Lee, thanks for leaving a review! Glad to hear your thoughts.

Jul. 3rd, 2018

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Verified Customer

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Derek Wilkins Pine Bluff, AR

I was having problems with my alarm the other day and it was a struggle to get customer support. I've had my system for about a month and have had some problems with it.

6 years ago

Reply from Alder

Thanks for your review and thoughts, Derek. Sorry to hear that! Please reach out to us at so that we can make sure you have a smooth experience going forward with your system.

Jun. 28th, 2018

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Verified Customer

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Rene Carr Franklin, VA

When the representative came to my house she explained everything about the security system very well. It's been working great and I love it.

6 years ago

Reply from Alder

Rene, thanks for leaving a review for us! Glad to hear your rep did a great job for you. Welcome to the Alder family!

Jun. 28th, 2018

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Verified Customer

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Cathy Pines Houston, TX

Every time I have some kind of complication it doesn't take long to get a hold of them. Everything is at a reasonable price and it's easy to use.

6 years ago

Reply from Alder

Cathy, thanks for your review! We appreciate hearing from you and hope you enjoy peace of mind with your Alder system.

Jun. 28th, 2018

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Verified Customer

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Karen Bonaparte Anderson, IN

Their customer service is there for you and they take their time to answer your questions. I haven't had any trouble since I've had it.

6 years ago

Reply from Alder

Thanks for your review, Karen. We're happy you chose Alder, and we welcome you to our family!

Jun. 28th, 2018

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Verified Customer

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Mary Chandler Heflin, AL

I like it because it's not plugged into the wall and it's easy to get to. When the alarm goes off the company responds quickly.

6 years ago

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Verified Customer

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Charles Demumbreum Nashville, TN

I really like it because if someone breaks into my house and I'm not there I'll be notified on my cell phone that there are intruders.

6 years ago

Reply from Alder

Glad to hear you like the system, Charles! We know that it will keep you and your family protected.

Jun. 28th, 2018

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Verified Customer

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Ursula Clark Tulsa, OK

I called to cancel because I found out I had cancer but they are now helping me with the payments. They're very good people.

6 years ago

Reply from Alder

Ursula, thanks for your review. We thank you for choosing Alder and wish you good health.

Jun. 28th, 2018

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Trent MathisDurham Cordova, TN

I just recently signed up and got my equipment and connected it today. It was simple and I had no issues. I am aware of the contact terms which were discussed during the final step of my phone order. Hopefully my experience will be better than some of the ones I am ready, but as of now I am definitely a satisfied customer.

5 years ago

Reply from Alder

Hi Trent. Thanks for your review. We're happy to know that you're happy with your new system. Let us know if you ever need anything. --Scott

Aug. 23rd, 2019

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Justin Z Willis, TX

Very happy with the service. I’m reading half these people comments saying it’s a 5yr contact. The seller told me it was and it’s on the fine print. Always read the small print! Seller even Asked me if I wanted to read the small print but I did my part. Pretty happy with them no issues.

5 years ago

Reply from Alder

Thanks for your review, Justin! We appreciate your feedback and are glad you're happy with your Alder system. Let us know if you need anything. --Scott

Aug. 1st, 2019

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La Donn Bruceville-Eddy, TX

I am super surprised to read all the negative reviews. We switched to Alder a year ago and have had no problems at all. They few times we have needed service they have been very responsive. We received the credits promised for buying out the contract from our previous security company. Hopefully our good fortune with the company will continue.

5 years ago

Reply from Alder

Thanks for your review! We appreciate hearing your feedback, and we strive to keep providing great service for you. If you ever need anything, simply call us or email us at . --Scott

Jan. 3rd, 2019

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Michelle Guy New Caney, TX

We have had our Alder security system for 2 years now and have been completely satisfied, no issues, no problems. Anytime we have questions we call and have been assisted right away. We have never had a issue with billing and our salesman was fantastic!! Thank you Alder for this great system and service!! Terry and Michelle G. Texas

5 years ago

Reply from Alder

Thanks for your review, Michelle. Glad to hear your feedback! We hope you continue to enjoy using your Alder system. --Scott

Nov. 26th, 2018

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Melva Willis Dumfries, VA

Great sales, great product, customer service, and more for your money. They changed out my system to theirs and also saved me money on my monitoring fee each month. Last but not least, I received more equipment above what I already had installed. LOVE IT!!

6 years ago

Reply from Alder

Melva, thanks for your review! We're so glad to hear you love your new equipment! Thank you for choosing Alder.

Jun. 5th, 2018

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Yolanda Dallas, TX

My experience with Elder was great they installed all the same day and explain us how we use this system, very nice, very professional people, and very helpful for me and my family they answer every questions every concerns we had and my family and feel safe at home.

6 years ago Edited September 14, 2021

Reply from Alder

Thanks for your thoughts, Yolanda! Happy to have you join the Alder family!

Jun. 5th, 2018

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Wilmore Long Sicily Island, LA

We recently signed on with Alder after a referral from a friend. When comparing services offered with other companies we found that they extended greater opportunities and services at a fair rate. Overall the service has been exactly what we were looking for. Everyone that I’ve sooken with has been knowledgeable and willing to serve.

6 years ago

Reply from Alder

Hi Wilmore! Thanks for your review and feedback. We appreciate hearing from you. We're glad you chose Alder!

Jun. 1st, 2018

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Kimberly Jenkins Indianapolis, IN

I was very delighted and impressed with my initial meeting with Alder sales rep. Skyler! He was very pleasant, polite, and informative! And our system installer Asa was just as pleasant, polite, and informative! Overall I am very pleased!

6 years ago

Reply from Alder

Thanks for your feedback, Kimberly. We value your thoughts, and we are glad that Skyler and Asa provided great service for you and your home. Thanks for choosing Alder!

Apr. 24th, 2018

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Tawnya Rideaux Houston, TX

Matt, the tech that installed my system was very knowledgeable about the product. He explained the system with great detail. He also allowed me and my family members to operate the system before he left and made sure we had full understanding of the alarm system.

6 years ago

Reply from Alder

Hi Tawnya. Thanks for your review. We're glad that Matt did a fantastic job for you. Welcome to the Alder family!

Apr. 6th, 2018

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Sharon Houston, TX

The people setting up the account and equipment were knowledgeable, professional and courteous. Later when I had a meltdown and set off my alarm the young man went beyond in patience and concern for my problem. We have been pleased with changing our service.

6 years ago

Reply from Alder

Sharon, thanks so much for your review. It's good to know that your rep was there for you when you needed him. Welcome to he Alder family!

Apr. 4th, 2018

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Lenora Speed Hampton, VA

I was under the impression initially that because I was being chosen as P R tool for my neighbor, that there would be no cost to me. But that soon changed as the conversation went on. I believe that Adler trained their workers to use that initial free line just to get the customer to take the bait. Well it worked but I just wanted you to know I could have rejected the whole deal, if I had wanted to but I'll try it out. Seems like something I can use.

6 years ago

Reply from Alder

Thanks for your review, Lenora. We're glad that you've given us a chance to serve you. If you ever need anything or have any concerns you'd like to discuss, feel free to reach out to us at .

Apr. 4th, 2018

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Andrew Bard Virginia Beach, VA

Timing was bad the first day but Mike W. was awesome about accomodating our schedule. He explained everything and answered all my questions. Then on install Terrell was great to work with. He went through everything and showed us how to work it with no problems. They were both kind and courteous in our home.

6 years ago

Reply from Alder

Andrew, thank you for your review. We're excited to hear your feedback, and to hear that Mike and Terrell did a great job for you. Welcome to the Alder family!

Apr. 4th, 2018

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Beatrice Smith Madison Heights, MI

Alder provided me excellent service. No upfront fees. Nothing extra on equipment and installation was same day. Option was given on service contract length. It should move to the top of the list. I also received a medic alert necklace, my choice, included in my $49

7 years ago

Reply from Alder

Beatrice, thanks for your review! We're glad that you chose Alder. Feel free to let us know if you ever need anything!

Mar. 29th, 2018

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Jeanette Hughes

Did not like alder I payed then off and cancelled there service but they didn't cancel it and sent me another bill. They didn't send me the paper to sign and I payed for this. It put a mark on my credit. Bad company to deal with

4 months ago

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Sue

Alder Security makes it unpleasant and difficult to no longer receive Alder Security once your contract ends. I signed up with Alder Security through AT&T and was not told that I was being locked into an Alder Security contract for 3 years with no ability to cancel unless I pay Alder Security for the remainder of the time I had left on the contract. Accepting an Alder Security service was a mistake on my part as I moved and did not need it the last 2 years of the contract but still had to pay monthly

7 months ago

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Mark Cianciolo Hubbard, OH

1 star is too many. Absolute worst company ever. There contracts, policy’s, deceptive sales practices. Faulty equipment. ADT has sued this company and won for deceptive sales practices. They are crooked, the equipment does not work well. The will up charge you for every additional little thing. Most reps are Asian and have broken English. One time I tried to reach technical support. Over 2 hours, they passed me to 6 different people. Do not make a mistake. Get Ring services. You will be well served.

8 months ago

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Verified Customer

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Constance Ayers

1. The day of installation the tech left before completing the job, 2. I was on the phone 2 hrs trying to install myself with the technical department,3 I still can't get the carmera to connect to my phone

2 years ago

Reply from Alder

Thank you for your feedback, Constance. We apologize that our service did not satisfy your expectations. This is on us. Alder is looking to improve. Please feel free to contact me directly at rebecca.story@alder.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Apr. 20th, 2023

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Verified Customer

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Amanda Barton Center, TX

Pleased just not happy that I didn't understand the products first so I have no idea what I was getting now I have to pay for cameras for the doors

2 years ago

Reply from Alder

I'm so sorry you're not completely satisfied with the system, Amanda! We're looking to improve and making sure our customers are 100% happy. I want to make this right for you. Please email me directly at rebecca.story@alder.com so I can further assist.

Mar. 30th, 2023

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