Alder: Read 564 User Reviews From Real Homeowners

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Verified Customer

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Tiffany Newton, MS

The service doesn't work. I wish I wasn't stuck in a contract. I've called and complained and I was told by the lady that there's nothing to be done. They told me I could just sell the equipment to someone else, but I still have the monthly payment.

2 years ago

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Verified Customer

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Brandie Jones

Have great success, no issues, my alarm went off one time and they called me immediately. Great Customer Service!

3 years ago

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Verified Customer

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Daniel L Percoco

Pleasant and we like the features on the pad with a voice letting us know if our doors are open or closed

3 years ago

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Verified Customer

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Teresa

I have nothing good to say about Alder. I‚Äôve left a review before and my opinion has not changed at all. I can‚Äôt get past the rudeness of the lady that answered the phone when I called on day 29 of receiving my system to tell them I hadn't tried it yet. And the sales man was pushy also.

3 years ago

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Verified Customer

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Paul Loiacono

Over all good. I wish they would‚Äôve recommended a few more pieces of equipment. I feel that I am short a motion sensor and a glass break

3 years ago

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Verified Customer

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Caiti Austin, TX

I like the notification of the door opening, but I feel I didn't get enough time to consider my agreement and now feel stuck in a contract I no longer want.

3 years ago

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Verified Customer

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Demarcus Memphis, TN

Well to be honest my back door sensor went out 3 months ago. I talk with customer service bout this was the second time it went out no response. My alarm was triggered because door was not fully closed the response team called and ask if it was a false alarm and I said yes but still had the local mpd come out and I was charged.

3 years ago

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Verified Customer

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Levelta Jenkins Carlsbad, NM

It was relatively easy to install. It works and we get calls when the alarm goes off. Our prior security monitoring company did not call.

3 years ago

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Verified Customer

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Scott Rochester, MN

The service is great. But needed a replacement camera. It took weeks to get it. They're parts department needs to speed up a lot.

3 years ago

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Verified Customer

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Nehem Brown Savannah, GA

Best system, easy to use, no problems, and love how you can run tests to make sure the system is working correctly.

3 years ago

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Verified Customer

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Patricia Greensboro, NC

Overall satisfaction but had a few alarm trips that did not result in the company calling to check to see if there was a breach.

3 years ago

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Verified Customer

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Anoymous

They are not a company that I will ever use again. They are shady and unwilling to work with its customers. They try to trick you into a contract when you clearly state you can not be in a contract. Then they try to make you pay an outrageous price for their service that you will not even be getting.

6 years ago

Reply from Alder

Thank you for your review. We apologize things have gone this way so far! We'd love to make sure we rectify things and provide you a resolution. Please, reach out to us at with your phone number or Alder account number. Thanks again.

Jul. 23rd, 2018

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Verified Customer

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James Lindsey, Longview

iTS' SIMPLE, EASY TO SET, AND MY FAMILY FEELS MUCH SAFER WITH THE ALDER SYSTEM INSTALLED. GO FOR IT!!

6 years ago

Reply from Alder

Thanks for your review and enthusiasm about the system!

Jul. 23rd, 2018

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Verified Customer

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Candice Newton Monroe, LA

It was a great offer and I needed this for my protection. They offered me great financing. It's a very accurate system.

6 years ago

Reply from Alder

Hi Candice, thanks for leaving us a review!

Jul. 11th, 2018

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Verified Customer

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Keith Halton

I only had one incident, the carbon monoxide alarm went off and I didn't hear anything from them. I still don't know what the problem was.

6 years ago

Reply from Alder

Keith, thanks for your review. Sorry to hear about this. Please call our tech support team if anything happens again at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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Judson Cork

I accidentally set off my alarm and they always call me to check. I would like some cameras and I don't have any.

6 years ago

Reply from Alder

Judson, we appreciate your review. Thanks for your feedback. If you are interested in cameras, feel free to call us at 844-442-5337! Thanks again.

Jul. 3rd, 2018

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Verified Customer

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Felicia Sharkey

I like the customer service, they are excellent. But, sometimes it does go off and I don't know why.

6 years ago

Reply from Alder

Felicia, thanks for your review. Please reach out to our tech support team if you ever have the system go off. They can be reached at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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Wanda Smith

They're always there when you need them. I don't really know anything about the equipment, but it's been satisfactory.

6 years ago

Reply from Alder

Hello, Wanda. Thanks for your feedback and review. We're happy you chose Alder. Please reach out to us if you need help or advice on using the system!

Jul. 3rd, 2018

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Verified Customer

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Mary oman

Equipment is out of date. Lots of false alarms. When you call them you go through 4 it 5 different people and you still get no correct answer. Alarm was going off and they could not shut it off and could not come out for 5 days. Unacceptable.

6 years ago

Reply from Alder

Hi Mary. Thanks for your review. We're sorry to hear this has been your experience. Please reach out to us at with your phone number or Alder account number, so that we can make sure your concerns are resolved. I want to make things right going forward. Thanks! --Scott

Jul. 2nd, 2018

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Verified Customer

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Josephine Alder Spokane, WA

It's convenient for me to use and to understand. It's also easier to take care of than my last security system.

6 years ago

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Verified Customer

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Sandra Tozay Uniontown, AL

When someone tried to get in my house Alder was right on time and didn't take long to get in touch with the police.

6 years ago

Reply from Alder

Sandra, we appreciate your review. Enjoy using your Alder system!

Jun. 28th, 2018

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Verified Customer

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Loretta Matlock Fordyce, AR

When my alarm went off they promptly came over to check up on me. I really appreciate that promptness.

6 years ago

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Verified Customer

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Ray Lacey Jackson, MS

When they came and installed everything they really explained how everything worked. The equipment is very good and up to date.

6 years ago

Reply from Alder

Hi Ray, thanks for your review! We're glad you chose Alder, and we hope you enjoy your system! Let us know if you ever need anything.

Jun. 28th, 2018

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Verified Customer

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Elizabeth John Winnsboro, LA

Every time I've called Alder to get something fixed they were always on time. Their equipment is also very good.

6 years ago

Reply from Alder

Glad to hear your feedback, Elizabeth! Thanks for choosing Alder.

Jun. 28th, 2018

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RetiredGuySC Saint Charles, IL

DO NOT DO BUSINESS WITH ALDER, I rarely write reviews but I just need warn people that this is an absolutely horrible company to deal with. AVOID them at all costs or it may cost you a LOT. I ordered an alder system over a year ago but for many family and health related issues have not been able to install the system. The system has never been activated yet I continue to be charged $58 dollars monthly for nothing. I have paid all the bills to date thinking I may have the opportunity to install the system but have not been able. I recently (20 Dec 2023) called to again ask them to cancel my policy and told them I would return the unopened equipment and they could keep all the money I have paid them to date for no service. They now tell me that I have a 60 month/no-cancellation contract and have NO choice but to pay the remaining contract fees to buy my way out of the alleged contract or keep my system. They then offered to install it - but I would have to wait over three months for that to happen. But honestly, I've lost total faith and all good will with this company!!! This has taken way too much of my time and energy at this point in my life. This company has no heart, no compassion and in my experience is unscrupulous in its business practices. My advice - AVOID ALDER SECURITY ALTOGETHER!!!

10 months ago

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Erica Johnson Brent, AL

THIS IS A TERRIBLE SECURITY COMPANY. If I can give them a 0, I would. My camera had just gotten fixed on 12/9/23. They had stopped working on 5/16/23 which is 7 months. I was charged for June and July payments. I was told that I was going to get a refund, but they saying it wasn’t showing up in the system. What I noticed about them, when you call them, they don’t put everything they or you say in the system. I can’t tell you how many times I have talked to them. Everytime I call, you have to talk to 2-4 people before you end the call. Everybody is always telling me something different. They just there for the money because they don’t know anything. Alder needs to do better with their business. Also, I’m getting emails about my battery is low for my living room and back door motion everyday. One of the representative was rude and told me she was going to call me back last month on a Friday to schedule for a tech to come out. I heard anything yet. I has been over a month ago, because it was the first part of November. I had to call one of the personal tech phone myself. The TECHNICAL DEPARTMENT IS AWFULLY! I had one tech told me to go outside and get on a ladder and remove the SIM card out the front card and put it back in after I told her I don’t own a ladder and it dark outside. Then, I told her what if I was elderly and couldn’t get on a ladder, what I supposed to do? She said well that’s I need to do. I told her I don’t get paid for that, they do and that’s not my job. I’m paying them. Also, she wasn’t the only tech that didn’t have any respect. So, after they didn’t come fix my cameras after they took my June and July payment, I stop the payments from coming out of my checking account. They’re not getting anymore money until they give me my refund that they lied about. It so more much I want to say about problems I’m having with representatives and get my refund back, I just can’t type it all. I’m just going to return everything back to them and not RECOMMEND them to anyone. I’m going to let everybody know, they’re not the one. They just a scam! I need to know who owns the company? One of the representatives who work there, don’t even know unless she’s playing dumb. AGAIN, I DON’T RECOMMEND!!

10 months ago

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Vikki Walker Greenville, MS

We PAID for installation ilon Jan 3, 2023. Was told in 7 days everything the camera's, door bell camera, panel, window and door sensors, and detectors would be installed Well a guy shows up installs the panel,, window and door sensors. He tells us that a guy will follow him in 2 days with the camera's. A week later the camera guy shows up with everything but my door bell camera. He also has no way for me to view my camera's from my cell when not home. He tells me they didn't send him a doorbell camera and I needed to call Alder and schedule someone to come out. At this point we are about a month in. So I call Alder and was given a install date of March. No one showed. Then another date of May was given no one showed. A date in July was given guess what no one showed. So at this point 7 Months in still paying for the full system and I'm getting the run around from these guys. So one day a random Alder guy knocks on my door and ask if I want a system upgrade. I snapped. Dude I don't have my full current system, I explain all to him and he gets on thr phone with them. They tell him to upgrade our panel for free and install my doorbell camera. I'm like finally, finally! Well NOPE!!He has a wired camers...the one I ordered and paying for is wireless. He can't get back to me for 6 weeks my July appointment which was the next week was canceled when he arrived so I had to get back in rotation. While waiting the entire system ztopped working, panel went out completely window door sensors not working NOTHING@! Call thrm in August and was given a September appointment. No one showed. I called and explained everything all the while being threatened thst o cant stop payong or ill be sued and id hsve to wait until October before the could fix it. October comes no one showed. So given November a guy comes 1 day early installs doorbell only says someone will come tomorrow to fix panel and NO ONE SHOWED. I call them explain, I was told I would receive call back with answer in 24 hours that was 4 weeks ago...I have heard nothing I'm sick of calling. I'm sick of it all. So my next call is to the BBB and my lawyer. This system, it's company and reps are TRAGIC AT BEST!!

10 months ago

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jfbrannon2 Wilmington, OH

Well, to be 100% objective, the service provided while in use was Good. they responded promptly when things arose, and contacted us when power was out. However, upon my father passing away 4 months ago i still haven't been able to do anything about cancelling as the service is no longer needed and was told the remaining buyout balance would be required to be paid by the estate. I mean, i know its a contract but these are not previously provided actions or objects. so why wouldn't the contract be nullified upon death as its for future services that don't need to be completed. Seriously I thought they were just getting hate from a few outliers unhappy with the service until this happened

2 years ago

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Bernadine Decherd, TN

Service was good....customer service is the worst I've ever experienced for a service that I paid for. I literally had to hang up on the rep because she wouldn't take NO that I did not want to renew my service. Wished I had read the reviews before signing up for your service!!! Hope I dont' have to retain a layer to end this. I did my part and paid for the 5 years I signed up for. Never missed or late on a payment, now do your part and honor my wishes to end this!

5 years ago

Reply from Alder

Thanks for your review, Bernadine! Sorry to hear you've had this experience over the phone. I see that we're sending you a notice of cancellation for you to sign and return. We will be able to cancel your account once we receive it back from you. Please call us at 844-442-5337 Ext 917 if you have any questions, or go ahead and email me directly at .

Sep. 30th, 2019

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B Juergens Saint Paul, MN

In The 2 months we started with Alder I have spent many hours on tech support calls. We had Brinks and no problem, but Alder could do more and charge less , the sales guy said . It was a 60 month contract not 36 months . It is cheaper but I have spent so much time it was not worth the savings . The techs have all been very patient and helpful trying to solve issues with false alarms and inaccurate information on panel and Changing sensors . I am very frustrated with spending so much time and I am Not sure the system will work with all the sensors working while in away mode . I’m very sorry now that I switched!

5 years ago

Reply from Alder

Thanks for leaving an honest review. I apologize you've had this type of experience. We aim to improve it as soon as we can. Please feel free to email if you have any more concerns we need to address.

Aug. 23rd, 2019

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alicia morales Houston, TX

The sales rep are very friendly I was aware of the 60months contract, unfortunately I was under a contract with Brinks and Alder could not pay off the whole contract decided to cancel with the 3 days with Alder no issue just the long hold times to talk to someone other then that they are true and honest with their fees so its mind blowing how so many people just don't read the contracts. You get one in person and by email.

5 years ago

Reply from Alder

Thanks for your review, Alicia. We appreciate your feedback. Sorry you had experienced long hold times, but because of your review, we will strive to improve on that going forward. Let us know if you need anything. --Scott

Jul. 3rd, 2019

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David Creson Milton-Freewater, OR

Was offered a home security system by a rep of Alder about a year ago. While the equipment, instalation sevice, and operation has been fine, the reprecentive was dishonest. No paper copy of contact was provided. We were asked to sign a tablet after represintive told uswhat was there, many key points were untrue. Turns out this is a 60 month contract not 24 as he said ( wife as witness) Charges applyed are way higher than web sight quote. Cancellation clauses were never covered,etc. Because Alder did NOT provide two copies of written contract as stated which is a breach of contract, and because rep. Lied to us, I will be turning this over to my lawyer soon. Regards David Creson

5 years ago

Reply from Alder

Thanks for your review. I apologize for how you feel. I'd be happy to help resolve your concerns. Please feel free to email us at . If you could share a bit more detail regarding what your sales rep said during the set-up, that would be great!

Jun. 11th, 2019

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Lawrence S. Soldotna, AK

I was originally an AP customer; however Alder bought them out and so this review reflects the experience I have had with Alder. One. Customer service is sales driven only and not there to HELP a customer. My fire alarm/freeze alarm went bad, a week before I was heading out of town for the holidays. I tried calling and no calls were returned, I also tried contacting on their website. I never heard back nor wa there any follow up. So lifetime warranty of equipment and 24/7 service help was a LIE. once my contract was up my phone has been non stop calls about new deals and rates allIhave to do is sign into another contract! I even explained my past experience and this was met with no apologies or even a token credit! Another thing that surprised me is that when Alder took over I was not not notified; only caught the change on my bill! upon calling it was explained and I asked for new placars and stickers for my house, rep said they would send out right away! I am currently trying to cancel my service and I still have not been able to successfully do that simple task! I have called and left emails; now I start to leave stunning reviews online! Needless to say I still have AP placards and stickers on my house. morale of story do NOT do business with this company

5 years ago

Reply from Alder

Thanks for your review, Lawrence. We appreciate your candor and thoroughness. Sorry you have been through this experience so far! We'd be happy to make things smoother going forward. Please reach out to us at with your Alder account number or phone number so we can come to a resolution for you. Thanks again. -Scott

Mar. 12th, 2019

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Terese Columbia, SC

My house was broken into this weekend. I missed the called from the rep but immediately called back because I was out of town. I took a long time to get a rep on the phone about 5 minutes or so. After reaching someone she told me they had to call everyone on my contact list and send an email before dispatching the police. Not sure why police was not notified after I didn’t answer. I thank God I wasn’t home but if I was it could have been bad with the time delay of Alder. The robbers got away with a 60 inch tv and a laptop. And they completely destroyed the alarm panel. I called to get a replacement was told it will be a two day shipping, called back to verify after two days now they say it’s a four day shipping after it gets approved of which it hasn’t been approved. I asked to speak to the person who approves and was told that an email will be sent to them. So I didn’t get to speak with higher authority. I feel very uncomfortable being in my home with no security at all. Looking to go elsewhere if not resolved.

5 years ago

Reply from Alder

Thanks for your review. Sorry to hear you've had this experience! We'd like to make sure we resolve things for you. Please contact us at so we can go into a bit more detail and fix this. Thanks again for your time. --Scott

Nov. 28th, 2018

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Mimi Birmingham, AL

Got a my mother's system installed about 2 weeks ago. Skyler was awesome. We got great customer service. If you all had a scale 1 to 10 and 10 being the highest. I would have given him a 10.

6 years ago

Reply from Alder

Thanks for your review, Mimi! Glad to hear Skyler did a great job! Welcome to the Alder family.

Jul. 31st, 2018

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Lyndia L Thornton Martinsville, VA

Very professional and very good explanations for using equipment. The two gentlemen were very polite and courteous. Thy took plenty of time so as to explain everything so it was understood.

6 years ago

Reply from Alder

Hi Lyndia. Thanks for your review! We are glad to hear your feedback. Hope you enjoy using your Alder system!

Jun. 5th, 2018

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Martha Spurrier Virginia Beach, VA

I need printed information on how to access my system, etc. It is impossible to remember everything that was covered by the technicians when they installed my system. I am afraid to hit buttons. I thought there would be more printed information but there isn't.

6 years ago

Reply from Alder

Thanks for your review, Martha. If you'd like to receive printed material to help you use the system, feel free to call us at 844-442-5337 Ext 725, or email us at with your account number or phone number. We'd love to make sure you feel comfortable with your system going forward!

May. 17th, 2018

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Chauncey Davis Chesapeake, VA

The installation process went very smoothly without any issues. The technician was very professional and helpful. He also was also done in about 45 minutes. I like the fact that I am also saving money and my system was upgraded. I had a great experience.

6 years ago

Reply from Alder

Chauncey, thanks for your review. We appreciate your thoughts on the process and are glad that you chose Alder. Welcome to the Alder family!

May. 3rd, 2018

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mike caldwell Houston, TX

The sales rep (Neil) was very professional and informative. He answered all of my questions and was very knowledgeable of the system. The installation Tech's was also great. They were done in less that 30 minutes

6 years ago

Reply from Alder

Mike, thanks for your feedback! Glad to hear that you had a quick and professional set-up with our representatives. Let us know if you ever need anything!

Apr. 5th, 2018

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Suzette Wildwood, FL

Well,the sellsman CAME to my door,which I felt was late evening,but he was,so we'll mannered,THAT I had to take the system,AN HE was very Knowledgeable,AN Convincing.Thank you Alder.

6 years ago

Reply from Alder

Hi Suzette. Thanks for your review! We're glad to hear your Alder rep was kind and courteous. We know you will enjoy the safety and peace of mind that an Alder system brings to your home.

Apr. 4th, 2018

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Ashlyn Elwood Roswell, GA

Alder is awesome in terms of a DIY security system. I got to set it up myself just the way I wanted and it has worked perfectly ever since. Saving on the installation cost was totally worth it to me and if anything ever goes wrong I just call customer service who is great at helping!

2 years ago

Reply from Alder

Thank you for the 5 star review, Ashlyn! We truly appreciate the positive feedback and are happy to read of your satisfaction!

May. 25th, 2023

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Verified Customer

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Sarah Anderson

The camera doesn't work. Goes on and off when it wants. The control panel is super annoying. Would be nice if you could shut the sound off when you're home. And my email gets blown up all day long with alerts.

2 years ago

Reply from Alder

Hi Sarah, I'm so sorry to hear your experience hasn't gone well! I see your review is from 8 months ago. Alder is looking to improve and that's why I'm here! I would like to help you out and answer any questions you might have about your system. Please email me directly at rebecca.story@alder.com so I can further assist you. Thanks!

Apr. 17th, 2023

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Verified Customer

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Gabriel Fort Wayne, IN

I've been waiting for my monitor to be operational for the last month and a half, and customer support has not been very helpful. They are very slow and full of shit

2 years ago

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Verified Customer

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Shauna Taylor Canyon Lake, TX

My order wasn't shipped until I reminded them. I have asked for installation help and billing clarification to no avail. I still don't have external cameras set up

2 years ago

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Verified Customer

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Mayo Holloway

My experience has been great,I have been pleased ever since I got Alder,Great customer service

3 years ago

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Verified Customer

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Christina

I‚Äôve had a frustrating experience. Long wait times consistently with customer service and technicians. Feels very small scale and not on the same level as ADT.

3 years ago

Reply from Alder

Thank you for bringing this to our attention. We're sorry you had a bad experience. We're striving to do better and resolve issues promptly and accurately. If you have other comments, suggestions, or concerns please feel free to reach out to me directly (rebecca.story@alder.com). Thank you!

May. 17th, 2023

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Grant D

Good so far, but I think the follow up after the sale has been sub standard. No one called to follow up on product performance

3 years ago

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Private

Hard to get in touch with and it‚Äôs like buying a car, they‚Äôll promise and tell you anything to sell the product and very pushy. You do it now or you don‚Äôt get it no research possible

3 years ago

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Verified Customer

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Kathy Palmer, MI

very positive all representatives are very friendly and well informed about the products

3 years ago

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Verified Customer

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Deborah Hunt Saint George, UT

Very good. Feeling very assured, if we were to get burgled, they would deter them.

3 years ago

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