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Alarm Partners a home security company serving customers in Florida. The locally owned and operated company does not disclose its equipment costs or 24/7 professional monitoring rates on its corporate website. Alarm Partners owns its own UL-listed monitoring station equipped with advanced security features such as video verification technology, automatic call recording, and more. The company's services include intrusion protection, fire safety, video surveillance, and medical monitoring devices.

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The Good

  • 24/7 Professional Monitoring
  • Video Verification Services
  • Medical Alert Monitoring
  • WebLink Interface
Alarm Partners offers professionally installed home security solutions that are monitored 24/7 on a monthly basis from a central call station near the customer's residence. False alarms are reduced through video verification services which transmit captured images and video to dispatchers. This helps them more accurately determine if a triggered alarm is an actual emergency or not. Portable pendants help elderly loved one access emergency medical help from anywhere in or around the home. The wireless cellular systems protect against intrusion, fire, carbon monoxide, and flooding. Customers can access account information and reports through an online interface called WebLink. Customers can create settings on emergency contacts, pay their monthly bill, and review video recordings, and access reports on past alarm events. All contract paperwork and billing statements are accessed online and technicians use handheld devices that access the customer's entire service call history when performing repair or installation work.
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The Bad

  • No Pricing Disclosure
  • No Contract Length Disclosure
  • No Equipment Warranty Information
  • No Home Automation Services

The home security company does not disclose specific details regarding its products and services on its website. Home security contracts lengths are not disclosed and may require commitments lasting three to five years. Contracts may contain automatic renewal clauses and customers may be subject to early contract termination fees. The home security company may charge an undisclosed fee for service transfer to a new residence. Unlike many other marketplace competitors, Alarm Partners does not appear to offer home automation services or mobile remote access for customers. Unlike offering from marketplace competitors, customers are not able to receive real time event notification alerts through an app on their mobile device. No equipment warranty information is provided by the company on its website and customers may be responsible for part replacement and service repair costs through a large portion of the contract agreement.

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The Bottom Line

Alarm Partners provides customized home security systems that are professionally installed and monitored 24/7. The home security company's service include burglary protection, environmental safety, video surveillance, and medical alert monitoring. However, Alarm Partners does not publicly disclose upfront information for customers regarding pricing, warranties, or home security contract lengths.

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