Alarm.com Reviews

I work for a security company and often deal with issues customers have with their cameras. They constantly go offline and the main reason is signal issue. I think they're crap. I'd recommend getting a camera from Best Buy. I have one that sets off an alarm, has the ability to turn at 360 degree angles and you can remotely look around a room to see something. It has also has built in audio so you can talk into it. It's the best I've ever had and seen and only costs around $45. I know the ADC cameras are pricey and not sure why.

We have upgrade with alarm com and are quite impress. State of the art equipment. We have all bells and whistles, camera, doors window, water sensors,garage doors on z wave, electrical switches on z wave all,interconected into our alarm panel. Service was great. The company spokeman was well verse into his equipments. He has spent a long time explainint equipment. Service was flawless. Needless to say we are quite happy with the apps. Camera are powerfull as they are wifi we are seing great at night solely on the night vision for once it work as Advertised. We have a state of the art system for a reasonable price. They are much cheaper than other company who,have quoted us for a similar system at a much higher price.

We had a salesman come to our door several years ago offering a new product from a fledgling company called alarm.com. there was no up front cost and the price was $60 a month. We had been with ADT for years and after the problems with them we decided it was time to change. They installed the equipment within a week and on time. The tech was very nice and knowledgeable. He showed us every aspect of the system and stayed until we understood it. We pay a $10 monthly warranty/service fees which cover any equipment breakage and the cost of the tech visit. Anytime I need them to come out they have been there within 48 hrs. The tech always runs a test on the equipment. I have complete control over my system with an online app which I didn't have with ADT. I get regular updates from my system, ADT never sent me updates he k half the time they never even knew I was a customer!! I pay my bill via epay so I never worry about it. The only problem we have ever had with the system is the doorbell cam. That is a WiFi issue with my house not the equipment!! WiFi doesn't go through brick very well!! I love this company and would recommend them to anyone!!

we had a rep come to our door and sell us the product they were very respectful covered everything with us there were no hidden costs they were great. They said a date for installation and they were there on time. We have been with alarm.com for several years now and have never had a problem with them. Anytime we need service we just call and we have a tech out here within 24 to 48 hours. He fixes our equipment he runs a test on all of our equipment for us He's awesome. I can pick up the phone and call them if I have a problem during the week and they'll walk me through how to fix whatever I need. On the weekends or after hours there's an emergency number that we can call if there's a problem with the system. But in all the years that we've had this the only problem I've ever had was a broken doorbell and we have the protection plan so they replaced it no questions asked. We pay $70 a month for the services which includes the protection plan. Payments are all made online so I don't have to send out a check every month. The protection plan is a warranty for your products and have somebody come out and repair anything that is broken or damaged. So it basically covers your repair services so that it's not an extra fee. And honestly it didn't cost us anything to have our equipment put in so I'm not sure what the pricing is now but for us didn't cost us anything equipment was perfectly free. If I ever choose to cancel with them once my contract is done all I have to do is send them a letter just like any other company. I would choose them over ADT any day of the week. The first year we were ADT they didn't even know we were with them!!

So reading many of these reviews, I see that many people are upset with their alarm provider and not necessarily Alarm.com. the equipment has nothing to do with the contract or provider, you need to do your own research and find a trusted company to work with. I have been using Alarm.com as my source for security installs for several years and the equipment works very well.

After an attempted break in, we were left feeling uneasy in our own home. We were recommended by a friend to check out alarm.com for our service. The app is very user friendly and allows you the ease of turning the alarm on/off from anywhere at any time. There are settings to customize to your own wants/needs. So far it’s been almost a year after installation and I’m so happy with this service. We are feeling much safer knowing we can access our alarm system and be alerted anytime!

I had a landline connection for 17 years with them. I just switched to wireless after my husband passed. This last month I upgraded to mobile access on my smartphone. I have always had good response if I had any issues. They use a local company to do installs or repairs, however if you are tech savvy they will walk you through issues on the phone if possible. They are up front with what costs will be incurred for anything needing to be done. I am extremely well pleased with this company.

Alarm.com notifications can take 10-15 minutes to happen after a trigger . Providers blame it on alarm.com's network which they describe as poor at times . Do not buy the latest doorbell camera, its terrible . If I try to speak to someone the voice is garbled and they have no idea what I'm saying and sometimes it doesn't even notify a trigger . I'm getting rid f the doorbell camera and installing a separate ring.com camera which I've had in the past and a much better product I'm now moving and looking for a new provider and more than likely will not use alarm.com equipment . You can buy alarm.com equipment online through a few different sites and its over 50% less to buy as the local providers add huge mark up on the equipment ...check it out for yourself

Love that the cameras are interacted with the security . When an alarm happens cameras film and lights go on . The Poe cameras are great . I do not trust wireless cameras. On any security system . Bad points are when zwave lights go on there is no indication on phone . I have a IMac computer . The cameras will not work on standard app using Google . You have to use Firefox .

Doorbell camera went out after 5 months would not replace at first. Then agreed to replace, but $80 service call. We are in a new development and their service trucks are in the area every day. Will not stand behind products. I think a doorbell camera should last more then 5 months.

Nice to have all the access in one place. Not nice to have a single company essentially monopolizing the security system market. Not able to complain about App issues directly to Alarm.com - only through your local service provider/partner who doesn't typically have backend programming access to a third-party app.. Recording rules and sensitivity are often useless (weather like rain or snow = always recording/setting off alerts unless turned off - that's great for security...), other things maybe reflective will continuously set it off and use up all your data uploads, even if you have settings to prevent this. Quality of partners is entirely random. Quality of hardware is not great. Doorbell camera is terrible (we have been through two and they still don't work properly).

I installed Alarm.Com in my new home and it is very good. Reasonable installation and monthly fee is fair. I had another company in my other home and paid four times the monthly fee. Would recommend them highly.

Company has no ability to assist with issues. They have no ability to cancel subscriptions even when their contractors are out of business. They are a fake company that just charges for no services being provided!!! Todd B

As others have reported, I want to start this review out by stating that I would absolutely give this company 0 stars or even negative stars as they have been an absolute nightmare to work with. Please read the entirety of this review before even thinking about contacting this company and putting yourself at risk. I am no stranger to smart devices and was asked by my mother to help fix her thermostats for this upcoming winter as they were "capped" at 65 degrees Fahrenheit. After contacting her previous service provider, her current service provider, and alarm.com customer support twice, I couldn't believe the immensity of the problem that was occurring. My mother had her furnace replaced her old local service provider who utilized alarm.com for her new thermostats, which were all paid for and installed (at a mark up, as others have stated). She was given an alarm.com account in order to utilize the mobile application/etc., which alarm.com confirmed twice over the phone existed. Herein lies the MAJOR issue - my mother "capped" the heating through the application/account at 65 degrees to limit the heating consumption at the time (this was towards the summer months). During this time she changed local service providers and the thermostats continued to work - great. However; when contacting alarm.com regarding the issue of not being able to raise the heat any higher, we were told that we needed to contact both our old and new local service providers to fix the issue. Alarm.com support staff told us that they can see the account, can verify it existed with the old service provider, but is not active with the new service provider. We were told they cannot give us any information regarding the account, cannot make any changes, and if we would like to speak with a supervisor it could be weeks. Calls to the new service provider indicated they do not utilize alarm.com's services - GREAT. However; this meant having to contact the old service provider as alarm.com staff told us in no uncertain terms that they do not handle these issues. Through these phone calls, we learned that the local companies seem to be using third party security companies in order to access alarm.com's services and provide them to the consumer. Both the old service provider and one alarm.com employee stated that this is a major known issue and has been a significant complaint from customers. The old service provider is in the process of helping to rectify this issue as I believe they are no longer using alarm.com, and the fact that this company that is no longer providing services to her house is willing to do this clearly indicates more red flags. Going back to the "capping" of the temperature - let's say it was summer and the heat happened to be turned down significantly lower - alarm.com CANNOT and WILL NOT fix this. You are a prisoner of their application and, if you are unable to access your account (which in this case happened based on a change in service providers locally) you cannot change the settings you may have previously set. She was unable to get her old account, a new account, or any help whatsoever from alarm.com and was told this is something that must be done through the local provider. Again, there appears to be a security firm in between the local provider and alarm.com as when you go to their website and search for local services, only security companies exist as options. As we continue to troubleshoot this, I felt the need to write this extensive review to warn anything even remotely thinking about using alarm.com's services to read the horrendous reviews regarding their technology and their customer service. It is truly appalling and the fact that they wish to wash their hands clean of this and only respond to 3-5 star reviews obviously throws up more flags. This practice should be illegal and I will either update or write another review upon learning more information regarding this "security company" that leaves you feeling extremely secured out and clearly has no concern for you feeling as though you are secured in. Abject regret would be the best way to describe how you will feel if you spend one penny on this company, or allow your local provider to install anything from this company. I do not trust anything about the security of this company, especially after learning that this is not new, is not something the company wishes to address, and clearly the safety and comfortability of the people who use their products does not matter to them. Do not use their services - I am sorry if you do.

I hate paying $60 a month for crap service, the alarm .com website takes forever to load video if something was going on at my house it would be over before i could look. The phone app is not any better if i get an alert on something half the time it wont load it says retry. Video doorbell is not worth it , buy a ring at least you can use the video chat before they leave. Last time i had work done they said i could get a discount if i renewed my contract for 24 months. When i called to see how long i had left so i could cancel the rep said i signed a 5 year contract. Bunch of crooks and rip off artists. I never agreed to a 5 year contract. Save yourself a headache go somewhere else. And they do not call you back if you leave a voicemail.

I would give 0 stars if I could. My system never worked properly. I reached out to them and it's near impossible to speak with someone. When I did speak with a person, I was told that they couldnt help and they will have someone call me back. It took 3 weeks to hear from someone and still my issues persist. I live in a new home community and will do everything in my power to make sure my neighbors done get suckered like I did. I will also be speaking with DR Horton (my builder) and inform them of the horrific service. It shoudl be illegal to take peoples money and offer 0 in return. Horrible!!!

This service pissed me off I had they tech guy come out like 7 times and possibly more. I been having so many issues with the cameras recording I bought more clips but there are times when someone rings my doorbell I get the notification on my phone if you want to view video but the video never shows up. I really want a refund and only had them a month but now I am stuck in the stupid contract. I had a issue with my alarm going off and no one ever responded on the panel and I had to call them to see why never called and it was hard to get a hold of anyone on phone are chat. They told me they were ADT but they are contracted under Alarm.com. I try to respond to the tech are sales person and hardly dont get any response back. Also they lied to me about having a dvr reciever to record longer videos then clips because once you reach your limit of clips you are pretty much screwed and still pay monthly fee and hope no one breaks in are still anything. Dont waste your money they are crooks.

I would give them 0 stars if I could. I sold my house and move out of Country and contacted them. They said I have to fill out a form with the new address where I'm moving to what I did. Now they told me that there is no way to let me get out from my contract. The guy on the phone told me I should lie to him and say that I will rent out the house so he would give me a discount on the last 9 month of the contract. I told him no! I sold the house. What the heck is that for a SECURITY COMPANY who want you to lie??? I will tell the new owner from my house that he should stay away from this company. They will rip you off. I can not recommend them to any one. Now I have to pay for a security system what I don't use anymore and I not even live here.

I have used Alarm.com for five years and I am very satisfied with their equipment and service. Take time to talk to Adam. He is very knowledgeable and helpful.

I have had this for two years now and the it is a home security alarm simple as that, priced compared to others, very long contracts (will never do that again). For what they do, I would never recommend them to anyone, go with a more reputable company.

Does everything I want -security, home automation, etc, Alarm (false so far) response has been very quick AND professional. Cost is only slightly higher than lesser systems and service and upgrades have been very good.

After calling ADT about a website issue and about Alarm.com website issue. I was informed that alarm.com needed to troubleshoot the issue. Alarm.com informed me that I needed to contact another about the issue which is there website. I’ll be canceling my service should of did my due diligence and looked up their reviews hopefully others read this. Stay away find a better service than this pos thanks alarm,com for making me waste my money!

I rate them less than a star!! I have had the system installed for two years and have had equipment problems since. Replaced doorbell camera at least twice. Bad service, initial install problems to include a camera installed incorrectly on my rain gutter,, had to relocate and now I have holes in my gutter. the video footage is horrible, cant make out anything. The cost to get out of the contract with a year remaining is over $1000. This has been the worst experience! Stay away!!!

Loooong contract!!! Just cost us $1850 to adhere to to fine print of contract because we sold our house after 10 months into 5 YEAR contract! Of course this part of the contrat was NOT highlighted! Didn’t plan on moving but we are. Company wouldn’t send technician to allow us to take equipment so had to fownload manual and gigure out myself. This includes: push button/remote ffont door lock, doorbell camera/communication, water sensors, remote garage opener, wall control unit, window/slider/door sensors. NEVER AGAIN!!

I don't have much good to say about Alarm .com when they contacted me to setup installation after they promised to get me a camera for inside monitoring . They came out to install and the installer could not get the camera to work . Then I agreed to change from the camera to a remote acess Thermostat again they came to install it the installer didn't know how ti wire it to my home heating/cooling units . Since then everytime I call them the person I talk to says they will have THEIR BOSS CALL ME BACK , that never happens . But they darn sure get their money every month.

Alarm.com is a trap. You buy all these cameras, an if you don't like the service and want to get out, all the cameras will not work on other systems. I also don't like the fact that you spent all this money on cameras and they dictate how long I can look at them in the app.

Nine years I've paid for this service and just had my first alarm while out of town. Found out that I had to register with local police if any action was to happen. Reaction from alarm.com was, dang really sorry we didn't tell you that. What good is this?

I like that the price is reasonable. The bad is the cameras stop recording after a certain number of videos and it’s a pain to free up space for cameras to resume recording then when you complain to monitoring service they tell you a dumb number to get out of contract so if u get this be prepared to do 2 years hard time

Site is not very easy to use and can be quite confusing as well as slow. It is nice that it makes it so you can control everything from the same place, but you can often run into a lot of issues with their site.

STAY AWAY THEY SET YOU UP AND THEN WALK AWAY