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Alarm.com Reviews

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5.1

Overall Score

Star Rating

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2.6

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34 Reviews

Review Breakdown

5 grade

26%

4 grade

12%

3 grade

9%

2 grade

3%

1 grade

50%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Over the hill but still in touch Bradenton, FL

For the last 5 years, I have had 6 dome cameras around my house. There are a few glitches with the system. The plus is that all cameras are hardwired and record 24x7 for cloud memory and designated night time for saved review on the app. You can play back the days to see feed by camera and time. The main issue is that all cameras have blindspots, therefore one would have to buy another expensive camera for an opposite direction or angle of house. Dome cameras have 108 degrees viewing-- (see diagnostics online of model#'s salespersons are selling and don't allow them to refute anything you see in print). First study the camera reviews by prior customers and any improvements made in model numbers. You can have cameras adjusted by the tech during your warranty time. In a one story house, unscrupulous individuals can easily use a ladder, open the camera facing and remove the infrared camera....making it useless at night. If they remove the infrared, you either pay for another camera or place a light source near the camera. These people need a hex key, but they are easily obtainable. Make sure you take the hex key from each camera box when delivered. Techs have a drill bit the same as your hex key. It is helpful to place the cameras away from automatic watering systems and under the eaves/soffits of the house, you will spend less time cleaning the outside cover. After the 3 year warranty, you will usually be billed a lesser fee as the feed can be obtained online, the phone app or TV w/ a SVR. The advantage of SVR is that on your TV you can view all cameras at the same time, but will run up feed if you stream them constantly. I rated a 4 star as they are a valuable tool to view surroundings. Troubleshooting may just be a matter of turning the system off and rebooting to clear an issue. If a camera is inoperable, this is a greater importance. The cost factor is another issue compared to say Ring door bell--You have a one time upfront cost, wire it to door bell feed, and adjust as necessary. After warranty, you may have a $60/yr fee to view and other apps can be added(Next-door neighbor). Compared to Ring, Alarm's contract is very expensive upfront for equipment and monthly fees.

3 years ago

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Reply from Alarm.com

Hello,

Thank you for taking the time to provide feedback regarding your experience with using Alarm.com. While we are sorry to hear the price point of your direct service provider (the company who installed and serviced your system) is not ideal, we are happy to hear the Alarm.com cameras and platform seem to be working well for you!

We also appreciate your feedback regarding the camera angles/view. Alarm.com is always looking for new ways to innovate to deliver the best experience we can to our users. One of the ways we do this is by taking suggestions and input from the people who use our platform the most – our end-users like you! Please let us know if there is anything else you’d like to see on the platform. You can always submit via email to info@alarm.com.

Feb. 28th, 2023

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Barry Gulden Cape Canaveral, FL

Love that the cameras are interacted with the security . When an alarm happens cameras film and lights go on . The Poe cameras are great . I do not trust wireless cameras. On any security system . Bad points are when zwave lights go on there is no indication on phone . I have a IMac computer . The cameras will not work on standard app using Google . You have to use Firefox .

8 years ago

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Jim Green

Does everything I want -security, home automation, etc, Alarm (false so far) response has been very quick AND professional. Cost is only slightly higher than lesser systems and service and upgrades have been very good.

8 years ago

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Review Source

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L Turner Avon, IN

Used Alarms.com in the past. The service was easy to use and connected me to my security system while on vacation. I had no issues using the service and connecting to it. Would recommend.

3 years ago

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Reply from Alarm.com

Hi L Turner,

We are so happy to hear you enjoyed your services and found the platform easy to use. Thank you for taking the time to share your experience!

May. 20th, 2022