Alarm.com Reviews
2.6
5.1
Overall Score
K P Edmonton, AB
Alarm.com notifications can take 10-15 minutes to happen after a trigger . Providers blame it on alarm.com's network which they describe as poor at times . Do not buy the latest doorbell camera, its terrible . If I try to speak to someone the voice is garbled and they have no idea what I'm saying and sometimes it doesn't even notify a trigger .
I'm getting rid f the doorbell camera and installing a separate ring.com camera which I've had in the past and a much better product
I'm now moving and looking for a new provider and more than likely will not use alarm.com equipment .
You can buy alarm.com equipment online through a few different sites and its over 50% less to buy as the local providers add huge mark up on the equipment ...check it out for yourself
3 years ago
Reply from Alarm.com
Hello KP,
We would like to get more information about your equipment and learn more about the experience with your video doorbell camera. We want to help in any way we can to resolve these concerns asap. We will be happy to work with you and your service provider to get the help you need.
Regarding the purchase of Alarm.com equipment, we do recommend obtaining Alarm.com service and hardware from an Alarm.com authorized service provider directly. The advantage being that our service providers can offer new equipment, and typically, a full warranty. Alarm.com does not have an official refurbish program, therefore Alarm.com devices purchased online could be damaged/outdated.
In order for us to further assist you, please contact us at info@alarm.com with any account information you have such as the email, phone, name on the account, login name of the account, and your questions/concerns. This will help us locate your provider and help work towards a resolution for the issues you've experienced.
We would like to get more information about your equipment and learn more about the experience with your video doorbell camera. We want to help in any way we can to resolve these concerns asap. We will be happy to work with you and your service provider to get the help you need.
Regarding the purchase of Alarm.com equipment, we do recommend obtaining Alarm.com service and hardware from an Alarm.com authorized service provider directly. The advantage being that our service providers can offer new equipment, and typically, a full warranty. Alarm.com does not have an official refurbish program, therefore Alarm.com devices purchased online could be damaged/outdated.
In order for us to further assist you, please contact us at info@alarm.com with any account information you have such as the email, phone, name on the account, login name of the account, and your questions/concerns. This will help us locate your provider and help work towards a resolution for the issues you've experienced.
May. 4th, 2022
David Fulkerson Oil City, PA
I have had this for two years now and the it is a home security alarm simple as that, priced compared to others, very long contracts (will never do that again). For what they do, I would never recommend them to anyone, go with a more reputable company.
7 years ago
Review Source
Anonymous
Started with alarm.com over 3 years ago. Paid for the camera services originally but for some reason the quality was extremely poor. Later the program was switched three times and now I am with another vendor who no longer uses alarm.com platform.
6 years ago
