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AFA Protective Systems

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1 User Review
LAST UPDATED: February 12th, 2020

The way that AFA Protective Systems works to serve customers all across the spectrum is one of the ways the company is leading the industry. Customers will get four aspects of service from installation, monitoring, service, and inspecting to make sure they are always fully covered. The confidence and comfort of customers is AFA's highest priority.

 

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The Good

  • Many Manufacturers Used
  • More than Intrusion Protection
Often, a security company will offer customers one option for who manufactures the equipment used in their system. But AFA Protection Systems offers customers a wide selection of options that will help them get exactly what they want. Each manufacturer is a little different from the other and being able to choose between them will allow customers to customize their experience more. For more options, AFA Protection Systems works to protect customers from more than just unwanted access to their property. While burglary is a huge security threat, and fully covered by AFA, it is not the only issue that could come up for a customer. So these systems also cover some other emergencies like carbon monoxide or fire. When one of these alarms is triggered, the monitoring center will alert the authorities to help protect customers and get them out of the unsafe situation as quickly as possible, giving them more full coverage.
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The Bad

  • No Equipment Specifics
  • Set Packages but No Information
  • No Warranty

The business practices offered by AFA Protective Systems are different than many of the other companies across the industry. One of these major ways is that the company does require each of the customers to sign a contract before they can begin to be covered. Most companies do not have contracts and allow customers to cancel service at any time. The contract keeps AFA Protective Systems from being blind-sided and understanding exactly where their customers are at. Another aspect of AFA Protective System's practices that is different than other companies is their set packages. It is common throughout the industry to allow customers to fully customize their security system. The set packages also occur and are not a major problem for customers, but there is also a lack of information that can be a problem. The combination of set packages to choose from but not having the information necessary to choose a package can make the whole process more difficult for customers.

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The Bottom Line

When options are an important aspect to a customer in their decision making process, AFA Protective Systems is the company to go with. The variety of equipment and manufacturers offered by AFA is a huge selection and allows customers to choose what will work best for them. Though there are several downsides to the services offered, AFA will work with the customer to provide the best service possible.

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Jocelyn Warfield Lithonia, GA

IF I COULD RATE THIS COMPANY LOWER, I WILL. THEY KEEP CALLING US AND TELLING US THEIR SYSTEM IS NOT WORKING SINCE 2 WEEKS AGO AND TO CALL OUR PHONE COMPANY. PHONE COMPANY HAS BEE OUT TWICE AND FOUND NOTHING WRONG. THEY WANT US TO KEEP PAYING THEM $95 TO RING OUR DOOR BELL BECAUSE THEY NEVER FIX ANYTHING WHEN THEY ARE HERE. THEY COULD CARE LESS ABOUT CUSTOMERS SAFETY OF WELL BEING!!

1 year ago

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