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Ackerman Security

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5.9

Overall Score

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LAST UPDATED: July 5th, 2022

Ackerman Security was founded in 1967 and offers both residential and commercial security service to homeowner and business owner clientele. The security company provides industry leading home security, professional monitoring, home automation, video surveillance, and attaches multiple guarantees on its home security system.

Ackerman Security is a Premier Honeywell equipment dealer, runs a CSAA 5-Diamond Monitoring Center, and boasts a number of endorsements from radio and broadcast news personalities local to and trusted by the greater Atlanta, Georgia area.

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The Good

  • Written Guarantees
  • Monitoring Starts at $19.95 per Month
  • Smart Home Integration
  • Video Surveillance
  • No-Cost Switch to Ackerman Security
  • ADT Authorized Dealer

Written Guarantees

Ackerman applies a number of guarantees to its home alarm system to give customers added peace of mind:

  • 200 Percent Money-back Guarantee — in the unlikely event that a home under Ackerman Security's protect is broken into and robbed, the home security company will reimburse clients double what they lost. Specifically, Ackerman will pay the customer's insurance deductible in-full, then pay an equal amount in cash.
  • Seconds Count Guarantee — Ackerman guarantees to either meet or exceed the Underwriters Laboratories 45-second response time requirement.

Monitoring Starts at $19.95 per Month

At a starting price of $19.95 per month, Ackerman Security offers one of the most cost-effective monitoring subscriptions in the industry. The basic 24/7 monitoring packages covers fire/smoke detectors, burglary, and dangerous gas levels including carbon monoxide detectors. For a higher monthly fee, customers can also receive monitoring for water damage and medical monitoring.

Wireless Monitoring

Ackerman Security customers also have the option to switch to wireless monitoring that does not require a landline. Wireless monitoring from Ackerman security relies on cellular communication to work, so even if landline or internet connections are interrupted, the customer's home will still be secure.

IP Alarm Monitoring

In addition to wireless monitoring, customers can monitor their home security via IP, or internet protocol, which is more cost-effective than traditional landline monitoring, and works well for individuals living in cellular dead spots with poor reception.

Smart Home Integration

Ackerman provides the homeowner with a number of smart home features to easily manage both security and energy management from their mobile phone or smart devices. Customers can arm or disarm their systems, turn lights on or off, adjust temperature settings, and receive instant notifications remotely. In terms of home automation equipment, Ackerman offers the following:

  • Smart locks
  • Smart thermostat
  • Smart lights
  • Smart security camera
  • Video doorbell camera
  • Voice control
  • Garage door opener

Video Surveillance

Ackerman customers have a number of video surveillance capabilities available to them, including video recording and real-time viewing/live streaming from both indoor and outdoor security camera installations, as well as the video doorbell.

No-Cost Switch to Ackerman Security

For customers with existing home security systems, Ackerman offers a no-cost switch service, that allows them to keep their home security system and add on Ackerman's monitoring services at no additional cost. While this service does come with a few exceptions, it provides Georgia homeowners an opportunity to save on their monthly monitoring fees by switching to Ackerman Security.

ADT Authorized Dealer

Ackerman Security is now an ADT Authorized Dealer, which gives the company access to ADT's leading technology, home security equipment, and monitoring services, all while maintaining its low monthly rates and quality customer service.

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The Bad

  • Limited Residential Service Area
  • No Home Security Equipment Disclosure

Limited Residential Service Area

While Ackerman's commercial security service extends to 48 states across the country, its residential security is limited to cities and neighborhood surrounding Atlanta, Georgia. Customers living in this service area are encouraged to read verified Ackerman Security reviews to determine if the company's services are the best for their needs.

No Home Security Equipment Disclosure

Although Ackerman Security provides basic information about its home automation equipment, the same cannot be said for much of its home security equipment. At best, the company implies it offers motion sensor, window/door sensors, control panel, and other important security components, but does not provide product specifications on its website.

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The Bottom Line

Ackerman Security demonstrates all the attributes one should expect to find in a reputable home security company. Customers in Georgia are encouraged to read our Ackerman Security review profile, and obtain a free quote if they like what they see. They're also encouraged to compare Ackerman Security's monthly monitoring fees and contract terms to other leading security providers in their area before making a final decision.

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Star Rating

3.4

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101 Reviews

Review Breakdown

5 grade

51%

4 grade

7%

3 grade

2%

2 grade

2%

1 grade

38%

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Verified Customer

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Review Source

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Lisa Williams Atlanta, GA

Great response time when alarm sounds but no ability to speak with a an agent who can assist for simple questions/issues. Have to wait a week or more for an appt. and installer does not give a tutorial of the panel during install.

1 year ago

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Reply from Ackerman Security

Hello, Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via email to [email protected] Warmest Regards, Your Ackerman Security

Apr. 20th, 2021

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Mike Stockbridge, GA

Nell M was the sales agent that came to my house, and she was very professional and on time. Nell was knowledgeable about the products that Ackerman had and what products that the other security company's could provide. Nell got me a very reasonable deal that my family and I are happy with. The installer Tommy was great as well. Tommy came in and installed everything within a short time, and made everything look great. The only complaint I have is that I was mislead a little about the fire detector, being told that it detected heat as well when in fact . Overall I was pleased and will recommend Ackerman to my friends and family.

4 years ago

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Reply from Ackerman Security

Thank you Mike! We appreciate the positive review!

Jun. 1st, 2018

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Arnold

I have been a customer for 3 plus years, and the service has been very good. Now I have moved to a new home in their service area. They now offer rental of equipment with them maintaining the equipment and a warranty for the 5 year contract. They also give a $100 equipment credit per year at the end of the contract. They now offer cellular monitoring, as an option on all of the equipment. The sales rep said all of the changes came with in the last week.

5 years ago

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Reply from Ackerman Security

We have even more features now! Thank you for being a valued customer! I'm new to this platform, so should you need anything please don't hesitate to call us at 800-552-1111.

Jan. 16th, 2019

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Review Source

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Basil48 Southport, NC

Had Ackerman for a number of years in MD. Found them to be very responsive and reasonably priced. Only issue arose when canceling plan, as they were somewhat hard to deal with.

6 months ago

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Michael Marinelli Philadelphia, PA

When the commercial advertised 19.95 a month with 6 months at 50 percent off for 6 months, I never saw this savings. When visiting the website, the normal rate listed is $39.99 per month. So I can't complain it is still a tremendous savings over most other alarm companies.

5 years ago

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Reply from Ackerman Security

We're glad you chose us! Thank you for the great review!

Jan. 16th, 2019

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K Brooks

We have used Ackerman for 10 years or more and they have usually been responsive to concerns. If we have an issue they respond quickly and stay on the line until the problem is resolved. Most of the people we deal with are good.

5 years ago

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Reply from Ackerman Security

You've been with us 12 years! Wow! We appreciate you!

Jan. 16th, 2019

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HILISHA WILKINS Decatur, GA

I haven't had any problems with Ackerman & feel secure when at home

3 years ago

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Reply from Ackerman Security

Thank you!

Apr. 22nd, 2019