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Ackerman Security

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5.9

Overall Score

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LAST UPDATED: July 5th, 2022

Ackerman Security was founded in 1967 and offers both residential and commercial security service to homeowner and business owner clientele. The security company provides industry leading home security, professional monitoring, home automation, video surveillance, and attaches multiple guarantees on its home security system.

Ackerman Security is a Premier Honeywell equipment dealer, runs a CSAA 5-Diamond Monitoring Center, and boasts a number of endorsements from radio and broadcast news personalities local to and trusted by the greater Atlanta, Georgia area.

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The Good

  • Written Guarantees
  • Monitoring Starts at $19.95 per Month
  • Smart Home Integration
  • Video Surveillance
  • No-Cost Switch to Ackerman Security
  • ADT Authorized Dealer

Written Guarantees

Ackerman applies a number of guarantees to its home alarm system to give customers added peace of mind:

  • 200 Percent Money-back Guarantee — in the unlikely event that a home under Ackerman Security's protect is broken into and robbed, the home security company will reimburse clients double what they lost. Specifically, Ackerman will pay the customer's insurance deductible in-full, then pay an equal amount in cash.
  • Seconds Count Guarantee — Ackerman guarantees to either meet or exceed the Underwriters Laboratories 45-second response time requirement.

Monitoring Starts at $19.95 per Month

At a starting price of $19.95 per month, Ackerman Security offers one of the most cost-effective monitoring subscriptions in the industry. The basic 24/7 monitoring packages covers fire/smoke detectors, burglary, and dangerous gas levels including carbon monoxide detectors. For a higher monthly fee, customers can also receive monitoring for water damage and medical monitoring.

Wireless Monitoring

Ackerman Security customers also have the option to switch to wireless monitoring that does not require a landline. Wireless monitoring from Ackerman security relies on cellular communication to work, so even if landline or internet connections are interrupted, the customer's home will still be secure.

IP Alarm Monitoring

In addition to wireless monitoring, customers can monitor their home security via IP, or internet protocol, which is more cost-effective than traditional landline monitoring, and works well for individuals living in cellular dead spots with poor reception.

Smart Home Integration

Ackerman provides the homeowner with a number of smart home features to easily manage both security and energy management from their mobile phone or smart devices. Customers can arm or disarm their systems, turn lights on or off, adjust temperature settings, and receive instant notifications remotely. In terms of home automation equipment, Ackerman offers the following:

  • Smart locks
  • Smart thermostat
  • Smart lights
  • Smart security camera
  • Video doorbell camera
  • Voice control
  • Garage door opener

Video Surveillance

Ackerman customers have a number of video surveillance capabilities available to them, including video recording and real-time viewing/live streaming from both indoor and outdoor security camera installations, as well as the video doorbell.

No-Cost Switch to Ackerman Security

For customers with existing home security systems, Ackerman offers a no-cost switch service, that allows them to keep their home security system and add on Ackerman's monitoring services at no additional cost. While this service does come with a few exceptions, it provides Georgia homeowners an opportunity to save on their monthly monitoring fees by switching to Ackerman Security.

ADT Authorized Dealer

Ackerman Security is now an ADT Authorized Dealer, which gives the company access to ADT's leading technology, home security equipment, and monitoring services, all while maintaining its low monthly rates and quality customer service.

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The Bad

  • Limited Residential Service Area
  • No Home Security Equipment Disclosure

Limited Residential Service Area

While Ackerman's commercial security service extends to 48 states across the country, its residential security is limited to cities and neighborhood surrounding Atlanta, Georgia. Customers living in this service area are encouraged to read verified Ackerman Security reviews to determine if the company's services are the best for their needs.

No Home Security Equipment Disclosure

Although Ackerman Security provides basic information about its home automation equipment, the same cannot be said for much of its home security equipment. At best, the company implies it offers motion sensor, window/door sensors, control panel, and other important security components, but does not provide product specifications on its website.

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The Bottom Line

Ackerman Security demonstrates all the attributes one should expect to find in a reputable home security company. Customers in Georgia are encouraged to read our Ackerman Security review profile, and obtain a free quote if they like what they see. They're also encouraged to compare Ackerman Security's monthly monitoring fees and contract terms to other leading security providers in their area before making a final decision.

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Star Rating

3.4

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101 Reviews

Review Breakdown

5 grade

51%

4 grade

7%

3 grade

2%

2 grade

2%

1 grade

38%

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Julie Marietta, GA

We had a service technician come out on Saturday to replace a motion sensor and window sensors. We were charged a service fee for service that was not excellent. The technician didn’t have the tape needed and didn’t replace the sensor because he said it was a power supply problem. Less than an hour after he left the sensor went out again. This particular sensor hasn’t worked since we had the system installed over 6 months ago. When I called to request service the first time they sent me a sales representative. He clearly didn’t know why he was sent out. No one ever called me to reschedule for a technician. I once again called and waited another week and a half for a technician to come out. Honestly, I expected a little better.

3 years ago

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Reply from Ackerman Security

I apologize about the concerns you've mentioned. I can't imagine what may have caused the mix ups. If your system still shows errors please call us at 800-552-1111 and request Josh H. in service. We can assure that your next experience is a better one.

Apr. 4th, 2019

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Kadiatu S Dauda Ashton, MD

No clear explanation how to operate the system. Loud continuous chiming

3 years ago

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Reply from Ackerman Security

You can turn the chime off. Please call us at 800-552-1111 and we can direct you. We're open 24 hours a day.

Apr. 22nd, 2019