Since before man set foot on the moon, Ackerman has been known as the Sign of Real Security - for going above and beyond any other security provider in America to help homes and businesses achieve the highest level of safety possible. Ackerman Security claims to only charge those they protect the fairest price possible: HALF the cost of the old-school providers, for the same exact security systems, and a much higher level of security monitoring.

Top Ranked Companies

company logo
#1 Protect America chevron_right
9.5 Overall Score
4.2
starstarstarstarstar_half
(2,644)
company logo
#2 Frontpoint chevron_right
9.2 Overall Score
4.3
starstarstarstarstar_half
(2,072)
company logo
#3 Guardian Protection chevron_right
9.2 Overall Score
4.5
starstarstarstarstar_half
(1,850)

The Good

  • Affordability
  • Custom-Built Security
  • Customers Own Equipment
  • Five-Year Warranty on Control Panel
  • $500 Homeowners Insurance Reimbursement

Affordability

With Ackerman Security, customers get the reliability of a Central Monitoring Station that is both UL-listed and CSAA Five Diamond Certified. One of the best aspects of Ackerman is the ability to customize security equipment and packages. Ackerman offers customers the ability to pay for just monitoring (for those with existing security equipment) or to build a security/home automation system from scratch.

Custom-Built Security

The company doesn't have pre-packaged offerings but sends out a consultant to help homeowners customize their own system.

Customers Own Equipment

Customers buy the equipment outright and own it forever-which is rare for professionally installed solutions.

Five-Year Warranty on Control Panel

Ackerman provides a five-year warranty on control panels.

$500 Homeowners Insurance Reimbursement

Ackerman offers a $500 homeowners insurance deductible reimbursement in the event of a burglary.

The Bad

  • Limited Service Area
  • Limited Cellular Monitoring
  • Undefined Equipment Costs
  • One-Year Warranty on Security Components

Limited Service Area

Unlike nationwide providers, Ackerman Security is only available to homeowners in Georgia, Philadelphia, Baltimore, Maryland, Virginia, and the Metro DC area. 

Limited Cellular Monitoring

In addition, cellular monitoring options are only available to those in Atlanta, D.C., and Philadelphia areas. This requires the majority its of customers to rely either on landline monitoring (vulnerable to cord-cutting burglars) or Internet monitoring (vulnerable to network lags and downtime).

Undefined Equipment Costs

Ackerman also doesn't specify equipment costs on its website, but since customers own the equipment, it's safe to assume that customers are responsible for the full cost of equipment. 

One-Year Warranty on Security Components

And while the control panel is covered by a five-year warranty, other security components are only covered for one year.

View Best Home Security Companies

The Bottom Line

First and foremost, it's important to make sure you live in Ackerman's limited service area if you're considering using their services. And while landline monitoring is less expensive, it simply is not as safe as cellular monitoring. So unless you live in Atlanta, D.C. or Philadelphia, there are probably more reliable monitoring options. And as always, be sure to read the terms of the contract carefully before signing.

View Best Home Security Companies

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

3.5
starstarstarstar_halfstar_border

60 Reviews

Review Breakdown

5 star
53%
4 star
10%
3 star
3%
2 star
2%
1 star
32%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel
starstarstarstarstar
Mary
August 16th, 2019 Dallas, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are on time ,super nice and caring.They make sure all issues are taken care of.

Ackerman Security Logo

Reply from Ackerman Security

Aug 16, 2019

We are super excited that you raving fan of Ackerman!

starstar_borderstar_borderstar_borderstar_border
Gloria H
August 16th, 2019 Ellenwood, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Very poor customer service. They will run you down to make a sale. Once the sale is made they drop you like a hot potato. No follow up on the service side of the house. They sent an incompetent representative to my house who started to complain from the time he drove in the driveway because I have a large house. He did nothing and I have being billed for services I do not have. I co tacted my sales representative and she promise to handle the problem but she has not gotten back with me. I am not at all happy with this company.

Ackerman Security Logo

Reply from Ackerman Security

Aug 16, 2019

Can you please provide me your contact information to [email protected] so I can get you some help. Thanks

starstarstarstarstar
Philip Chatham
August 11th, 2019 McDonough, GA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Jason is a great guy and will take care of you ! He knew just what to do on my security cams ! Polite and courteous!

Ackerman Security Logo

Reply from Ackerman Security

Aug 12, 2019

Thank you! We appreciate the great review!

starstarstarstarstar
Teresa H.
August 7th, 2019 Atlanta, GA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

This time, a good experience. Service guy took time to explain the system and which zones were which. This technician discovered where the previous service tech left our home unprotected. This current Tech cleared the problem.

Ackerman Security Logo

Reply from Ackerman Security

Aug 12, 2019

Thank you! We appreciate you!

starstar_borderstar_borderstar_borderstar_border
Diana Caplan
August 5th, 2019 Atlanta, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I wish I could give them NO STARS. Terrible service and terrible customer service.

Ackerman Security Logo

Reply from Ackerman Security

Aug 05, 2019

Please let us help improve your view. Please call us at 800-552-1111 so we can assist you!

starstarstarstarstar
Jerry
August 2nd, 2019 Alpharetta, GA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The tech was great He was very knowledgeable in changing our system over to wireless

Ackerman Security Logo

Reply from Ackerman Security

Aug 05, 2019

Thank you!

starstarstarstarstar
GeorgiaPeach
August 1st, 2019 McDonough, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very accommodating with scheduling. Professional and friendly employees with great customer service.

Ackerman Security Logo

Reply from Ackerman Security

Aug 05, 2019

Thank you!

starstarstarstarstar
Ms Chelle
July 24th, 2019 Union City, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They were in and out with 20 minutes and very nice people

Ackerman Security Logo

Reply from Ackerman Security

Jul 24, 2019

Thank you for the positive review!

starstar_borderstar_borderstar_borderstar_border
Sarah
July 15th, 2019 Tallahassee, FL DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I have multiple accounts. I sold the house I lived in as my job moved me out of state. Even though Ackerman does not cover Tallahassee they won’t break my contract. My move was not planned. I would recommend paying more for a different company. It’s hard to get through by phone or their online chat. Every time I call it’s a different story. Sometimes they just lie to get me off the phone.

Ackerman Security Logo

Reply from Ackerman Security

Jul 16, 2019

Let us help! Email me at [email protected] so we can look into your account!

starstar_borderstar_borderstar_borderstar_border
Nicole D
June 10th, 2019 Ellenwood, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I've been a customer with Ackerman for over 10 years and I am so disappointed with the service and customer service satisfaction efforts over the past 2-3 years. Faulty equipment, lack of following up and feeling not valued to the point I was going to cancel and a gentleman in the loyalty dept James W provided such good service ...of the caliber that I remembered. Our conversation convinced me to stay and I purchased an upgrade and cameras...big mistake ...now I am having issues with this NEW equipment that hasn't worked since it was installed. The technician was a no call no show yesterday; after multiple calls and a wasted Saturday waiting for a technician that never showed up...I still have not received the promised call back for resolution. Feeling like this company really does not care and just want to lock you in a committment that they cannot uphold.

Ackerman Security Logo

Reply from Ackerman Security

Jun 11, 2019

I hate that you feel this way. I'll get an expert on this asap! Please email your contact information to [email protected] so we can help!

starstarstar_borderstar_borderstar_border
francis
June 5th, 2019 Locust Grove, GA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

The problem I have with them is the price keep going up. I called 3 times already to change my plan back to $18/month . I was told over the phone that they will email me a new contract and mail me a hard copy of the contract but until now it did not received anything. How many time do i have to call?

Ackerman Security Logo

Reply from Ackerman Security

Jun 06, 2019

Please email your contact info to [email protected] and I'll get you the help you need.

starstarstarstarstar_border
HILISHA WILKINS
April 22nd, 2019 Decatur, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I haven't had any problems with Ackerman & feel secure when at home

Ackerman Security Logo

Reply from Ackerman Security

Apr 22, 2019

Thank you!

starstarstarstar_borderstar_border
Kadiatu S Dauda
April 22nd, 2019 Ashton, MD

No clear explanation how to operate the system. Loud continuous chiming

Ackerman Security Logo

Reply from Ackerman Security

Apr 22, 2019

You can turn the chime off. Please call us at 800-552-1111 and we can direct you. We're open 24 hours a day.

starstarstarstarstar
Vince
April 19th, 2019 Miami, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ackerman responds promptly when an alert is received. They also expedite service if a technician needs to check system. Compared to my previous company I'm very satisfied with Ackerman.

Ackerman Security Logo

Reply from Ackerman Security

Apr 22, 2019

Thank you!

starstarstarstarstar
RW
April 19th, 2019 Mableton, GA

Courteous, friendly, professional, and extremely fast service.

Ackerman Security Logo

Reply from Ackerman Security

Apr 22, 2019

Thank you for the wonderful review!

starstarstarstarstar
Ronald J Watters
April 19th, 2019 Atlanta, GA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very Satisfied with response from all Customer Service personnel. Very happy with equipment installed in my property.

Ackerman Security Logo

Reply from Ackerman Security

Apr 22, 2019

Thank you for the great review!

starstarstarstarstar
Sam
April 15th, 2019 Buford, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service, good price and amazing support

Ackerman Security Logo

Reply from Ackerman Security

Apr 16, 2019

Thank you!

starstarstarstarstar
Stephanie L
April 11th, 2019 Austell, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Packer man is a great company and the installer that came out was very knowledgeable and he showed me every detail.

Ackerman Security Logo

Reply from Ackerman Security

Apr 12, 2019

Thank you!

starstarstarstarstar
Ashley Harris
April 9th, 2019 Snellville, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Sham was a great tech he knows his stuff!

Ackerman Security Logo

Reply from Ackerman Security

Apr 10, 2019

Thank you! Sham is great!

starstarstarstarstar
Urban Svensson
April 8th, 2019 Newnan, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Gregg, the service tech that came to our house did an excellent job. He has been here before, he is always professional, resolves the problem and represents the company very well. He should be considered as a very valuable employee.

Ackerman Security Logo

Reply from Ackerman Security

Apr 08, 2019

Thank you!

starstarstarstarstar
Tamika Johnson
April 5th, 2019 Capitol Heights, MD DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer Service is great! Price is great also!

history
starstarstarstarstar
Gary Fiore
April 5th, 2019 Winston, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent job by Phyllis in designing our system. Jason and Todd did a super job with the install.

Ackerman Security Logo

Reply from Ackerman Security

Apr 08, 2019

Thank you!

starstarstarstarstar
Michelle
April 5th, 2019 McDonough, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I learned so many features on my alarm system that I didnt even know about! The technician was awesome, very informative. Demetrice H was exceptional. I would and will highly reccomend Ackerman.

Ackerman Security Logo

Reply from Ackerman Security

Apr 08, 2019

Thank you so much!

starstarstarstarstar
Gia Jones
April 4th, 2019 Peachtree City, GA

Customer service is awesome. The salesperson was very knowledgeable. The rep I spoke to on the was very professional.

Ackerman Security Logo

Reply from Ackerman Security

Apr 05, 2019

Thank you!

starstarstarstarstar
Mitch
April 4th, 2019 Decatur, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great install & very professional would recommend this company to everyone needing security system.

Ackerman Security Logo

Reply from Ackerman Security

Apr 05, 2019

Thank you very much!

starstarstarstar_borderstar_border
Julie
April 2nd, 2019 Marietta, GA DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

We had a service technician come out on Saturday to replace a motion sensor and window sensors. We were charged a service fee for service that was not excellent. The technician didn’t have the tape needed and didn’t replace the sensor because he said it was a power supply problem. Less than an hour after he left the sensor went out again. This particular sensor hasn’t worked since we had the system installed over 6 months ago. When I called to request service the first time they sent me a sales representative. He clearly didn’t know why he was sent out. No one ever called me to reschedule for a technician. I once again called and waited another week and a half for a technician to come out. Honestly, I expected a little better.

Ackerman Security Logo

Reply from Ackerman Security

Apr 04, 2019

I apologize about the concerns you've mentioned. I can't imagine what may have caused the mix ups. If your system still shows errors please call us at 800-552-1111 and request Josh H. in service. We can assure that your next experience is a better one.

starstarstarstarstar
Andy Johansen
March 29th, 2019 Woodstock, GA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Great service and we always recommend if someone asks

Ackerman Security Logo

Reply from Ackerman Security

Apr 04, 2019

Thank you so much!

starstarstarstarstar
Isidro Angeles
March 29th, 2019 Jonesboro, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Ackerman has been good to my family. The price has been consistent and no surprises or hidden fees. We feel safe with Ackerman.

Ackerman Security Logo

Reply from Ackerman Security

Apr 04, 2019

Thank you! We appreciate you!

starstar_borderstar_borderstar_borderstar_border
kiara anderson
March 28th, 2019 Atlanta, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Ever since installation 2 years ago the alarms won’t stop beeping throughout the day and when I called customer service for someone to come out and look at it, they told me I had to pay 2 prices. First price is just for someone to come out and look at it and the second price is to fix it. Why should I pay for that when the installer didn’t install it properly. And I’m under a 3 year contract I had no idea I signed up for so I have to keep the annoying devices until I can cancel. I’m beyond disappointed.

Ackerman Security Logo

Reply from Ackerman Security

Apr 05, 2019

Allow us to help at 800-552-1111! Please let a member of management assist you. I'm sure we can turn things around.

starstar_borderstar_borderstar_borderstar_border
Amanda Poss
March 28th, 2019 Temple, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

There was an offered plan on the radio for $19.99, I was told I didn’t qualify for that plan so I pay close to $50. I was signed up for a 5 year contract but later found out there is a shorter term. I was sold the doorbell with a camera attached even though my actual doorbell at the time wasn’t working, was told by salesman that the installer would have no problem fixing it. Then when the installer came and hooked up the new doorbell he says it will work after I hire an electrician to install a new doorbell transformer. Let’s not even discuss they were advertising $100 gift card for new customers that I never received. All together my system works like it should. But the process of getting the system and all the lies you endure getting there makes it not worth it.

Ackerman Security Logo

Reply from Ackerman Security

Apr 04, 2019

I'm sorry things weren't explained correctly to you. $19.95 is for all landline customers. If you need new equipment, different monitoring and features, the price goes up. Any doorbell camera or alarm equipment that is working, we can activate and monitor with no problem. If there are electrical issues and are more extensive than the equipment, we must suggest an expert electrician. Please let us know if you have any service concerns having to do with equipment we installed or converted at 800-552-1111.

starstarstarstarstar
Gloria Montgomery
March 27th, 2019 Atlanta, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I feel comfortable when they always call after a mistake with the alarm

Ackerman Security Logo

Reply from Ackerman Security

Mar 28, 2019

Thank you!

starstarstarstarstar
Meshall Petteway
March 26th, 2019 Riverdale, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent company with no hassle The sales representative was very professional and very knowledgeable

Ackerman Security Logo

Reply from Ackerman Security

Mar 28, 2019

Thank you so much!

starstarstarstarstar
Sabrina
January 22nd, 2019 Winder, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have had a great experience with Ackerman. I was surprised how easy it was from the call setting the appointment with a consultant to install. Everyone has provided friendly and prompt customer service. Love the no theft guarantee that they have backing up their services/equipment. Would recommend to anyone wanting to protect their family.

Ackerman Security Logo

Reply from Ackerman Security

Mar 28, 2019

Thank you for the wonderful review!

starstar_borderstar_borderstar_borderstar_border
TC
December 30th, 2018 Decatur, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Terrible service. BEWARE of this company and their fine prints. They are a bunch of #$% scam artists. They will automatically "ENROLL" you into an agreement without any email communication to let you know. After I call to cancel, I only got informed that I have to pay the remaining 8 months total ~$300 before they can cancel my service. So basically I'm paying for security service that I will not receive for the next 8 months! PLEASE THINK TWICE before you sign up with these SCAMMERS! There are many DIY service out there without Contracts and these kind of SCAM tactics that these people are using .

starstar_borderstar_borderstar_borderstar_border
Ava Quail
December 13th, 2018 Canton, GA DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I will join the ranks of bad reviewers for Ackerman Security Systems! I have had this service for a number of years and WHEN I WENT TO CANCEL I got the run around. Like others who have left reviews all over the internet, I had to CANCEL my credit card and get a new one in order to stop the charges. GO WITH ANY OTHER COMPANY! I spoke to VALERIE today (12/11/18) who was rude from the start. She told me I could not cancel over the phone. I told her I DID cancel over the phone on 10/10/18. She said she had to mail me a form to fill out and send back in order to cancel. In this day and age - REALLY? I told her I cancelled on 10/10/18 but if she wanted to send the form I'd get it back to her. I asked her to refund my money and stop future charges. She said that even when I send back the form, I'm tied to a "recurring" contract until May 2019! I was never notified any "recurring" contract was about to renew - I was not sent a copy of this contract - and I did not sign this contract. THEN I called my bank to stop the charges. The guy at my bank said these people are sneaky in the way they bill you. The way they charge your card is not "recurring" so that it will be stopped with a simple stop payment. They run each charge individually so even if a stop payment is in place, they can still get the charge through after you cancel your card and get a new one! My bank said to watch my account because businesses that are sneaky like this will put the charge through with their name changed slightly so even if they do a stop payment (just in case) - they can still get it through. STAY FAR FAR AWAY FROM THESE PEOPLE! THEY HAVE UNETHICAL BUSINESS PRACTICES when you try to cancel your account!

starstar_borderstar_borderstar_borderstar_border
Bob
December 7th, 2018 Middle River, MD DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I regret that I purchased this system, due to the heavy advertising on a local radio station. This company is actually worse than ADT for the following reasons: 1. Whenever I called them for help, they gave me fuzzy technical explanations for my issues, on two occasions. 2. When the tech arrived at my house on a Friday afternoon, he appeared to be in a big hurry to fix the problem, like I was bothering him at the end of the day. I mean to say that this dude was in a hurry! 3. Just like ADT, I had to arrange for a service call on MY time, until I really argued with Ackerman. They did cooperate a bit, but.,,,, See comment 2 4. Accounting Dept began charging my checking account TWICE a month (grrrrr). It took FOUR phone calls to finally get the problem fixed, AND I did most of the research myself: contacting my credit union and providing bank statements that I printed from my home computer. 5. About a month ago, Ackerman sent me a survey regarding their service. After I submitted a negative review, they contacted me, stating how embarrassed they were and would have a rep contact me, who of course never did. 6. For all of the above reasons I am awarding this stinker Outfit a half a star—or a grade of E minus! Get the point here? Oh yeah, I’m still peeved that I had to spend like an entire day trying to get my checking account in order. Even ADT didn’t screw me that bad!

Ackerman Security Logo

Reply from Ackerman Security

Dec 12, 2018

Allow us to assist you! Please email [email protected] with your contact information so we can research and resolve these concerns.

starstar_borderstar_borderstar_borderstar_border
W. Morton
October 17th, 2018 Rex, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

PLEASE do not waste your money with "Wackerman". There are better home security companies out there. My Skybell has not worked since May 18 (but I'm still paying for it) and the camera has a pinkish hue (this issue was completely ignored). I have called on several occasions to have this repaired but the service reps are incompetent. When they could not repair it, I was told to sit on the phone with Skybell tech support to fix it. My question is: What am I paying for if I have to troubleshoot and solve the issue with their faulty equipment. I HATE THAT I SIGNED THAT CONTRACT!!!

Ackerman Security Logo

Reply from Ackerman Security

Dec 12, 2018

Please allow us to resolve this matter! Email [email protected] with your contact information so we can assist you.

starstar_borderstar_borderstar_borderstar_border
Xiaojun Chen
August 14th, 2018 Alpharetta, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I do not even want to give this one star to the company. We had Ackerman service for the past two and half years. For the past 3 months, the remote cellular monitoring system trigger our alarm go crazy due to weak signal problem. We had called and arrange the onsite service, which they send out a contractor instead and did nothing. So we had to turn off the entire system in order to sleep. I try to cancel the service and move to other company. Then their customer royalty representative persuade me to have a security representative come to take a look and sell a total connect service to us. He then arrange the technician come to our home on Monday afternoon (8/13). My husband waited at home till 4:00pm and no one showed up. He called the company and was told that I called to cancel the appointment. The next morning I called the company and was told the technician had called my husband and cancel the appointment. We are in total shock and ask for the phone record which the customer service people told us they can not access the technician's phone record. So we are wondering whether anyone can trust a home monitoring service company that have trouble to track the work status of their technician during the work hours? Definitely need cancel their service now.

starstar_borderstar_borderstar_borderstar_border
Lindsay Davis
July 5th, 2018 Baltimore, MD DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

If I could give Ackerman Security a review rating of -10 stars I would!! I would not recommend this Company to my worst enemy! That is how aggravated I am with how they have treated me and their inability to stand by their Mission Statement (quoted): “To secure your home with quality products!” I purchased surveillance cameras in January 2018 in order to be able to use evidence of my situation in the court’s system and with the police. I have a stalker, whom harasses me daily. He has physically harmed me, makes me feel defenseless and mentally, psychologically & emotionally disturbs me! He makes me feel unsafe. I’ve filed 3 peace orders against him, yet he still comes around when I’m not home.He sets off my car’s alarm in the wee hours of the night! He bangs loudly on my front door In the middle of the night. This has caused problems with the other tenants I live in close quarters to!!! The noise level of his banging travels and is heard from those tenants whom live above me and next to me. This convict & his obnoxious behavior has caused drama in all areas of my life. So,as a woman living alone & trying to find the best solution to stop this guy from harassing me; I decided to pay for a surveillance camera system with Ackerman Security. Technically, I could not even afford it but I needed something to put an end to my being harassed and allow me to feel safe.I have been completely UNABLE to use my security system since I purchased it in January, 2018. When the cameras where initially installed the technicians explained NOTHING to me on how to use the products I had purchased which consisted of: Wireless Monitoring, Surveillance, local 24 hour certified, monitoring and remote video & storage, video banging system. With so much technology to learn I should have been taught on the proper use of what I had bought. I received no direction on its use. From that day forward we approach the second issue. I was locked out of my own security system’s account immediately after installation & the technicians had left! I could not get in with the password I created & could not view my camera surveillance system. I called customer service & they sent out a technician that was rude, inattentive and explained NOTHING TOO ME other than, “ok it’s fixed, it should work now!” That was not the case. He claimed to have fixed the problem. The outcome, I was still shut out of my own security system using the new password I created. I still Could not view my cameras. Again I called, & requested another technician come out and solve the problem. I distinctly made it clear that I preferred a different technician than the previous one due to his rudeness. Another technician came out, after about 2 cancelled appointments on his end & one no-show. The outcome, he corrected nothing & basically said there was nothing he could do for me.Than a 3rd technician came out & than a fourth. Than the 5th time a technician came out with a manager! Apparently I had the incorrect software & the wrong app downloaded on my phone. With all the visits from technicians NONE OF THEM COULD SOLVE THE PROBLEM. As a customer of Ackerman Security shouldn’t I have maybe been informed that the app for my iPhone had changed for the monitoring of my home from anywhere, anytime, anyplace with use of the iPhone app. Nor was I Informed on the change in software to the monitor that gives access to viewing the outside of your home from you laptop on their website. So the final time a tech came out with a manager it resulted with them figuring out the problem! They needed to take my box/monitor that controls my camera system on the outside of my house!! So this occurs sometime in April, 2018. The manager assured me the monitoring box/system would be updated & returned to me immediately ensuring upon its return I would FINALLY have a working surveillance camera system!! It is now June 22, 2018 and my system’s box has yet to be returned.Sometime in May I had a scheduled appointment with a technician to come out to my home and hook my monitor box back up because it had been fixed. He was to arrive between 1pm-4pm. I cleared my schedule for this day!! The technician never showed up nor did he return any of my phone calls or texts. This was not the first time I re-arranged my schedule to have a technician come out using a 4 hour window time frame. Once again, they were a no show for the appointment. No phone call no nothing did I receive any of the times they just didn’t show up for an appt. Also, Ackerman Security does not even confirm appointments with their customers. How can a company not confirm that a specific day and time will work for their customer? They just choose a time & date & send you an email! So just to clarify I spent $1500 on a surveillance camera system with Ackerman Security with the main reasoning being to protect myself and my home from my stalker!!! By now I could have had SO Many videos of my harasser that would have had him immediately put in jail. But I do not have any evidence owed to not being able to access my camera system since my initial purchase of it in January, 2018. I have not been able to make use oF &/or even access my camera system one time since the original purchase date and installation date! Ive had to call 911 one night to request a cop sit out front of my house so that I felt safe enough to fall asleep because my stalker was obnoxious. Eventually, following numerous phone calls made on my behalf to Ackerman, I was finally able to speak with a supervisor sometime in May that assured me the issue/problem would be handled. I requested a partial refund and Ackerman Security did issue me $500. In my opinion for the inconvenience, stress & anxiety this company has caused me I deserve a FULL REFUND! On the other hand; although I was able to get in touch with a supervisor my life and safety are still at risk and the supervisor continues to completely ignore my phone calls & messages. At this point I’m going to contact the better business bureau & do everything in my power to get this company to do what they promise to do for their customers! Ive still heard nothing about my monitoring system and it’s being fixed,updated to the latest software and/or when another technician will come out to finally fix the problem! The importance of monitoring the outside of my house could put a complete scumbag in jail!! If I had what I paid for This scumbag would have been in jail a long time ago with the video footage I could have caught & taken to the police & the court’s system. This is my 3rd peace order against this person. Im able to provide paperwork that proves I have a “fatal attraction” situation on my hands. He is the MAIN reason I sought protection and monitoring for my home. Still the supervisor ignores my phone calls & messages. I will continue to contact ackerman security as much as I need to in order to A.) request more of a refund and B.) get my surveillance camera system up and running properly so I can provide evidence for my circumstances. I don’t feel safe in my own home! Let me just clarify one more time, I purchased 2 of Ackerman’s BEST, high-tech Surveillance camera systems is in the early month of January, 2018 that monitor the The front & side of my home. NOT ONCE HAVE I BENEFITED FROM MY CAMERAS! BETTER YET; NOT ONCE HAS THE SYSTEM EVEN WORKED FOR ME AND HAS CONTINUOUSLY LOCKED ME OUT OF MY OWN SECURITY SYSTEM! This problem stems entirely from Ackerman Security and I have done nothing to the system that may have jeopardized its ability to properly monitor the outside of my home!!! This is taken directly from Ackerman Security’s Facebook page under their “About” Section: “People want REAL security & Monitoring is the MOST IMPORTANT PART of any security system. In addition, the system itself should be designed to protect a particular home or business.” What I have explained concerning my experience with Ackerman Security completely contradicts what they promise & promote to do for their customers. I paid them for my surveillance system, they have an obligation to ensure my camera system is working so that I feel safe. I literally am dealing with a psychopath & it’s the very reason I purchased surveillance. I’ve called Ackerman security roughly 35 times since the initial installment to correct this problem. I feel completely ignored by them, taken advantage of and disagree with their “MISSION STATEMENT!!” They have been merely unprofessional, unapologetic, have been the least bit concerned with my safety & my current situation. Finally, they have portrayed to me that they are just a complete contradiction regarding the manner in which they sell their company’s values. I think...actually I’m sure that I have a law suite on my hands against Ackerman Security!!!

starstar_borderstar_borderstar_borderstar_border
Loretta Cardinale
June 11th, 2018 Canton, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Scam Alert. I think Ackerman Security Systems (A.S.S.) makes their living from people paying off their contracts early. Read the reviews not only here but other review sites as well. Had two (2) equipment failures in less than a year. It was less expensive to just pay off the contract. Their contract clearly states that they use "reconditioned equipment." I think that means they can take a piece of equipment from one home and stick in another. When it stops working, the client pays and pays and pays. The contract also states that damage due to lightning or 'acts of God' are the client's cost. Seems like they could blame anything on God and get away with it. The maximum payout, as per the contract, is $500. But that's each occurrence. A client could spend a small fortune on A.S.S. reconditioned equipment with no access to an independent tech. Another issue is terminating the contract when it's finished. Read the reviews, folks. I'm surprised they made #9 on this listing. Wish there were minus stars. I'd give them a minus ten (10).

starstarstarstarstar
Kou Xiong
June 4th, 2018 Auburn, GA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ackerman's response time when the alarm is sounded is incredibly fast. Quick responses can be critical and I love that they respond quick every time!!! Thanks Ackerman!!!

Ackerman Security Logo

Reply from Ackerman Security

Jan 16, 2019

Thank you so much! We appreciate you!

starstarstarstarstar
Chantell Bostic
June 1st, 2018 Powder Springs, GA

Great service every time I call or receiving a call

Ackerman Security Logo

Reply from Ackerman Security

Jun 01, 2018

Thank you Chantell! We appreciate the wonderful rating!

starstarstarstarstar_border
Mike
June 1st, 2018 Stockbridge, GA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Nell M was the sales agent that came to my house, and she was very professional and on time. Nell was knowledgeable about the products that Ackerman had and what products that the other security company's could provide. Nell got me a very reasonable deal that my family and I are happy with. The installer Tommy was great as well. Tommy came in and installed everything within a short time, and made everything look great. The only complaint I have is that I was mislead a little about the fire detector, being told that it detected heat as well when in fact . Overall I was pleased and will recommend Ackerman to my friends and family.

Ackerman Security Logo

Reply from Ackerman Security

Jun 01, 2018

Thank you Mike! We appreciate the positive review!

starstarstarstarstar
Isaac Kirkham
May 25th, 2018 Dacula, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Have had a great experience with Ackerman so far. Been a customer for almost a year now and I have been very please with the efficiency of answering alarms. We haven't had a real alarm yet, but every false alarm is answered by a person within seconds. The technician was also very pleasant and knowledgeable.

Ackerman Security Logo

Reply from Ackerman Security

May 25, 2018

Isaac, we appreciate your wonderful review and hope to have you as a lifetime customer!

starstarstarstarstar_border
Chelsie Jones
May 24th, 2018 Conyers, GA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Ackerman has always called me within seconds after my alarm goes off! Sometimes, they call before I can get to the keypad and that makes me feel safe. Recently, I needed service for my battery and had to stay on hold for 6 mins though.

Ackerman Security Logo

Reply from Ackerman Security

May 25, 2018

Thank you for the positive review Chelsie! We appreciate you!

starstar_borderstar_borderstar_borderstar_border
Ellen White
May 18th, 2018 Marietta, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had Ackerman Security for 9 years - pretty much a disaster of service and equipment the entire time. Over the last 9 years, they they were unable to remove the previous homeowners name/contact information from my account after at least 5 calls - they managed to bill me directly, with my current contact info, but for any/all other correspondence or calls, they never recognized the ownership change. They linked the account to a mailing address - not a person - horrible. about 4 years into the service, they convinced my trusting husband to upgrade our equipment - after numerous calls from then stating it was so old it would no longer work after an overall 4G update , and we had to. Fine. When at the house, he then got roped into an additional ~$350+ products 'required' for the upgrade, and they then billed us monthly, as "convenience" and set up a 3 year contract. They also increased monthly charge by +$5/mo fee to monitor wirelessly, as part of the upgrade. The company has now been calling relentlessly for 2 years, stating our battery was in need of replacement - yet we had just paid for a new battery as part of the $350+. I explained this, and yet they had no record of the battery replacement as part of the upgrade. I sent then a pic and they also had no record of the contract. They still called me the previous homeowners name. They are unable to take me off the call list. I blocked their autodialer # and to date, have over 200 missed call attempts. Then, although they state they are unable to locate the contract with details of products and services purchased, when we called to cancel monitoring, they cited over $180 "owed". Customer service is a mess - numerous calls were made, they cant find agreements, they don't have record of what has been purchased or installed, not contract details they refer to. My husband and I have literally spent hours and hours on the phone with them to get the BASICS correct, and they are literally, unable to. It took over a month and 3 calls to get them to process the cancellation. I switched to simplisafe an could not be happier.

history
starstar_borderstar_borderstar_borderstar_border
Urzalla Razmowar
March 19th, 2018 Warrenton, VA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They told me here is my information and you can cancel it at any time but he lie to me. I have been with them now for two years. I told the guy and said I want to cancel it in March but now they charge me still. Emails and phone calls don’t work with them to cancel this. This is crazy because now I have to call my bank and report this as an authorized charges of $42. The products sucks and the warranty is only for a year. If they come and fix their own issues they would make you pay for them coming. Basically I have been scammed by them!

starstar_borderstar_borderstar_borderstar_border
Andy Knowles
March 13th, 2018 Atlanta, GA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Ordered 5 glass breaks and a Skybell to augment existing equipment. Skybell didn't work with my chime. Ackerman said I should buy new chime and hire outside electrician to install it and the Skybell. After many calls to Ackerman departments (Sales Mgr., Marketing coordinator, Retention Department, etc, ) the Skybell remains in the box in a closet and my original door bell chime no longer works as it was reinstalled by Ackerman wrong. Also I now have a fault message on my control panel. There is much more to this saga but the bottom line is to avoid this company. You will sleep better.

Ackerman Security Logo

Reply from Ackerman Security

Jan 16, 2019

Hello, I’m new to this platform and would like to research these claims to prevent the same issues from happening to others and to resolve your concerns if you haven’t already received resolution. Please send me your contact information so I can assist. We aim to give every customer 5-star service and want to correct any errors within our control. Sincerely, Ackerman Security

starstarstarstarstar
Renee Amie
January 4th, 2018 Atlanta, GA

I have been a customer with Ackerman Security for over five years. I have never had any problems with them. Their customer services is very outstanding. My sister enter her passcode in wrong and was having a problem of remember her passcode . We call Ackerman and the young lady was very helpful, and she stay on the line with us until we got the problem solve.

Ackerman Security Logo

Reply from Ackerman Security

Jan 16, 2019

Thank you very much! We're here for you!

starstarstarstarstar
Bill
December 8th, 2017 Vienna, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We replaced a national company with constantly rising prices in the Virginia area. Techs have great knowledge and quickly replaced outdated equipment at half the cost of the other company. The service tech finished an incomplete installation left after a door was replaced for no additional cost. Monitoring costs are much lower and a faster response to inadvertent alarm activation. Responsive customer service and stable prices! Should be ranked much higher!

Ackerman Security Logo

Reply from Ackerman Security

Jan 16, 2019

We're here because of wonderful customers like you! Thank you!