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Ackerman Security

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96 User Reviews

5.5

Overall Score

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Ackerman Security was founded in 1967 and offers both residential and commercial security service to homeowner and business owner clientele. The security company provides industry leading home security, professional monitoring, home automation, video surveillance, and attaches multiple guarantees on its home security system.

Ackerman Security is a Premier Honeywell equipment dealer, runs a CSAA 5-Diamond Monitoring Center, and boasts a number of endorsements from radio and broadcast news personalities local to and trusted by the greater Atlanta, Georgia area.

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The Good

  • Written Guarantees
  • Monitoring Starts at $19.95 per Month
  • Smart Home Integration
  • Video Surveillance
  • No-Cost Switch to Ackerman Security
  • ADT Authorized Dealer

Written Guarantees

Ackerman applies a number of guarantees to its home alarm system to give customers added peace of mind:

  • 200 Percent Money-back Guarantee — in the unlikely event that a home under Ackerman Security's protect is broken into and robbed, the home security company will reimburse clients double what they lost. Specifically, Ackerman will pay the customer's insurance deductible in-full, then pay an equal amount in cash.
  • Seconds Count Guarantee — Ackerman guarantees to either meet or exceed the Underwriters Laboratories 45-second response time requirement.

Monitoring Starts at $19.95 per Month

At a starting price of $19.95 per month, Ackerman Security offers one of the most cost-effective monitoring subscriptions in the industry. The basic 24/7 monitoring packages covers fire/smoke detectors, burglary, and dangerous gas levels including carbon monoxide detectors. For a higher monthly fee, customers can also receive monitoring for water damage and medical monitoring.

Wireless Monitoring

Ackerman Security customers also have the option to switch to wireless monitoring that does not require a landline. Wireless monitoring from Ackerman security relies on cellular communication to work, so even if landline or internet connections are interrupted, the customer's home will still be secure.

IP Alarm Monitoring

In addition to wireless monitoring, customers can monitor their home security via IP, or internet protocol, which is more cost-effective than traditional landline monitoring, and works well for individuals living in cellular dead spots with poor reception.

Smart Home Integration

Ackerman provides the homeowner with a number of smart home features to easily manage both security and energy management from their mobile phone or smart devices. Customers can arm or disarm their systems, turn lights on or off, adjust temperature settings, and receive instant notifications remotely. In terms of home automation equipment, Ackerman offers the following:

  • Smart locks
  • Smart thermostat
  • Smart lights
  • Smart security camera
  • Video doorbell camera
  • Voice control
  • Garage door opener

Video Surveillance

Ackerman customers have a number of video surveillance capabilities available to them, including video recording and real-time viewing/live streaming from both indoor and outdoor security camera installations, as well as the video doorbell.

No-Cost Switch to Ackerman Security

For customers with existing home security systems, Ackerman offers a no-cost switch service, that allows them to keep their home security system and add on Ackerman's monitoring services at no additional cost. While this service does come with a few exceptions, it provides Georgia homeowners an opportunity to save on their monthly monitoring fees by switching to Ackerman Security.

ADT Authorized Dealer

Ackerman Security is now an ADT Authorized Dealer, which gives the company access to ADT's leading technology, home security equipment, and monitoring services, all while maintaining its low monthly rates and quality customer service.

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The Bad

  • Limited Residential Service Area
  • No Home Security Equipment Disclosure

Limited Residential Service Area

While Ackerman's commercial security service extends to 48 states across the country, its residential security is limited to cities and neighborhood surrounding Atlanta, Georgia. Customers living in this service area are encouraged to read verified Ackerman Security reviews to determine if the company's services are the best for their needs.

No Home Security Equipment Disclosure

Although Ackerman Security provides basic information about its home automation equipment, the same cannot be said for much of its home security equipment. At best, the company implies it offers motion sensor, window/door sensors, control panel, and other important security components, but does not provide product specifications on its website.

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The Bottom Line

Ackerman Security demonstrates all the attributes one should expect to find in a reputable home security company. Customers in Georgia are encouraged to read our Ackerman Security review profile, and obtain a free quote if they like what they see. They're also encouraged to compare Ackerman Security's monthly monitoring fees and contract terms to other leading security providers in their area before making a final decision.

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Star Rating

3.4

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96 Reviews

Review Breakdown

5 grade

54%

4 grade

6%

3 grade

2%

2 grade

2%

1 grade

35%

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Lisa Williams Atlanta, GA

Great response time when alarm sounds but no ability to speak with a an agent who can assist for simple questions/issues. Have to wait a week or more for an appt. and installer does not give a tutorial of the panel during install.

3 months ago

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Reply from Ackerman Security

Hello, Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via email to [email protected] Warmest Regards, Your Ackerman Security

Apr. 20th, 2021

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David Toliver Smyrna, GA

My system has been offline since the day it was installed. I haven't had time to go over there to troubleshoot and call a technician. It's mind boggling to me to have a "monitored" system and no communication when I'm offline. SimpliSafe would call, email, and text if I was offline for an extended period of time.

3 months ago

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Reply from Ackerman Security

Oh no! I'm sorry we weren't aware of your unhappiness. May you allow us the opportunity to assist you with this matter? We aim to give every customer 5-star service. Please send me your contact information to [email protected] so that I may be able to get you the assistance you need. Warm Regards, Your Ackerman Security

Apr. 20th, 2021

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OLillian Baker Atlanta, GA

First of all I would like to give high praise to April who I spoke with today and let me unload 5 months of frustration on her while being apologetic and professional. April deserves to be commended! When April went as far as she could she contacted Stephanie who was on a call but promised to promptly return my call; and she did. Stephanie allowed me to vent and felt my frustration of talking to your company for 5 months without any resolution. Stephanie reviewed my account and promptly arranged the refund I requested! I must say divine intervention took place today with these wonderful ladies; I started not to call because I didn’t want the run around again, but I followed my first mind and did! I am now a happy former customer. I would have stayed with Ackerman if asked to consider their updated services with equipment with the ring doorbell. No one offered anything comparable to what I wanted. I never had a complaint against Ackerman as a customer; in fact I recommended you to people. However after what I considered sub par customer service the last 5 months while trying to obtain a refund for charges after I ended my relationship with Ackerman. I became disappointed with Ackerman. I only wanted funds returned to me that you charged after I left your company! However thanks to April and Stephanie who both should be commended; my faith in Ackerman has been restored and maybe I will be your customer again one day!😌

11 months ago

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Reply from Ackerman Security

Ms. Baker, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Warmest Regards, Your Ackerman Security

Aug. 27th, 2020

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Emerson Amey Newnan, GA

Great service he went above and beyond. I highly recommend Ackerman security. Excellent service.

3 months ago

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Reply from Ackerman Security

Emerson, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Warmest Regards, Your Ackerman Security

Apr. 20th, 2021

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Eddy Sandford Whitesburg, GA

Knowledgeable staff great service installation was very professional

3 months ago

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Reply from Ackerman Security

Thank you, Eddy! We are so pleased to have you as a loyal customer! Warmest Regards, Your Ackerman Security

May. 3rd, 2021

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Ed in Clarkston Clarkston, GA

It has been my fortune to have Ackerman Security for about 12 years. I'm a Senior citizen living alone with no close family. Every time I pass the main Control Panel, I look upon it as a live-in Personal Assistant. My equipment has never failed or malfunctioned. It is the original equipment from 12 years ago. I have set off the alarm due to my own error on several occasions and IMMEDIATELY at all times a friendly call came inquiring if everything were okay. On 2 occasions, I set off the alarm due to a lot of smoke from cooking. The smoke alarm reacted immediately. Two years ago I had a kitchen fire due to equipment malfunctioning. In trying to put it out to save my home, I inadvertently burned slightly a hand and arm. As usual, there was the immediate call. The Ackerman representative was so courteous and personal inquiring about my safety and injury. Because I was going into shock she gave me steps to take and said the DeKalb Fire Dept. and Ambulance Services were already on the way. Immediately I could hear the sirens as I live only 2 blocks away. This personal response, care and concern of Ackerman kept me from slipping into shock. When I set the alarm upon retiring nightly, I touch the Control Panel giving thanks my friends at Ackerman are there at the moment for me.

1 year ago

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Reply from Ackerman Security

Thank You Ed! We are so grateful for your kind words. Thanks for sharing your review with us and the community. Warmest Regards, Your Ackerman Security

Dec. 12th, 2019

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TERRY WILKS Atlanta, GA

I had an issuse with my equipment Ackerman went above and beyond to solve my issues. It seemed from my past interactions that the customer service was declining. The put those thoughts to rest when they stepped up and helped!!

10 months ago

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Reply from Ackerman Security

Thank You! We are so grateful for your kind words. Thanks for sharing your review with us and the community. Warmest Regards, Your Ackerman Security

Oct. 12th, 2020

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Brian Hobbs Leesburg, VA

The install tech used my bathroom, left a bunch of garbage after the install, and I get daily error alarms that I am too busy to deal with.

3 months ago

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Reply from Ackerman Security

Thank you for providing your feedback and letting us know about this issue. I'll have an expert reach out to you to assist. We value your business and can correct any errors there may be. Warm Regards, Your Ackerman Security

Apr. 20th, 2021

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P Callahan Loganville, GA

Long hold times even when you are trying respond to alarm. Tedious process to transfer service or get billing correct

3 months ago

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Reply from Ackerman Security

We want to get in touch with you to provide you with any assistance needed. If you’d like to follow up with us, please contact us at 1-800-552-1111 or email [email protected] All the best, Ackerman

Apr. 20th, 2021

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Danny Gainesville, GA

The service has been great. Since I started I haven't had very many issues and the few that I have come across over the years have been handled very quickly and professionally. The employees seem very knowledgable about their services. Of course I've thought of switching however after speaking with the loyalty department I don't know why I would when they can do so much for me being a long time customer. Highly recommend.

1 year ago

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Reply from Ackerman Security

Thank you! We are so pleased to have you as a loyal customer! So much wonderful feedback goes unsaid on social media these days.

Sep. 24th, 2019

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Mike Stockbridge, GA

Nell M was the sales agent that came to my house, and she was very professional and on time. Nell was knowledgeable about the products that Ackerman had and what products that the other security company's could provide. Nell got me a very reasonable deal that my family and I are happy with. The installer Tommy was great as well. Tommy came in and installed everything within a short time, and made everything look great. The only complaint I have is that I was mislead a little about the fire detector, being told that it detected heat as well when in fact . Overall I was pleased and will recommend Ackerman to my friends and family.

3 years ago

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Reply from Ackerman Security

Thank you Mike! We appreciate the positive review!

Jun. 1st, 2018

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Renee Amie Atlanta, GA

I have been a customer with Ackerman Security for over five years. I have never had any problems with them. Their customer services is very outstanding. My sister enter her passcode in wrong and was having a problem of remember her passcode . We call Ackerman and the young lady was very helpful, and she stay on the line with us until we got the problem solve.

3 years ago

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Reply from Ackerman Security

Thank you very much! We're here for you!

Jan. 16th, 2019

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Bill Vienna, VA

We replaced a national company with constantly rising prices in the Virginia area. Techs have great knowledge and quickly replaced outdated equipment at half the cost of the other company. The service tech finished an incomplete installation left after a door was replaced for no additional cost. Monitoring costs are much lower and a faster response to inadvertent alarm activation. Responsive customer service and stable prices! Should be ranked much higher!

3 years ago

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Reply from Ackerman Security

We're here because of wonderful customers like you! Thank you!

Jan. 16th, 2019

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Eric Beckman

I had another company who was the installer of my equipment and had no complaints with service issues. However, they kept increasing my monitoring fee and eventually priced themselves out of my business. I switched over to Ackerman who sent out a very knowledgeable and professional sales person. I got a few extra items of equipment and a reasonable fixed monitoring rate. The times I've needed customer service, I've talked to helpful and courteous staff and great technicians when they needed to work on or replace my equipment

4 years ago

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Reply from Ackerman Security

I hope you're still happy with us! We're here for you 24-hours a day at 800-552-1111!

Jan. 16th, 2019

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Christopher Webb Fayetteville, GA

Had a challenging interaction with two of the Ackerman reps. Had the pleasure of working with Ms. Stephanie J from the Customer Loyalty Team. She deescalated the situation and resolved my issues. Well Done

11 months ago

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Reply from Ackerman Security

Thank You! We are so grateful for your kind words. Thanks for sharing your review with us and the community. Warmest Regards, Your Ackerman Security

Aug. 27th, 2020

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Lynne S. Marietta, GA

Ackerman has been my alarm system provider for approximately 3 years. I appreciate the time, attentiveness & professionalism of the representatives that I’ve had the pleasure of working with during this time. To my Account Representative(s); thanks very much for your exceptional customer service.

1 year ago

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Reply from Ackerman Security

Thank you so much for taking the time to leave us this amazing review. Your Ackerman

Aug. 27th, 2020

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Mr.Mays Lithonia, GA

I had some issues with my billing and also trying to get through. However I must say when I was able to speak with a representative he was honest and addressed all of my concerns. What also prompted me to call was that I received a gift in the mail and wanted to say thank you.

1 year ago

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Reply from Ackerman Security

Mr. Mays, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Warmest Regards, Your Ackerman Security

Dec. 18th, 2019

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Andrea Dacula, GA

We had a problem with our security system. Andrew reached out to us and immediately worked to rectify the situation. Andrew was courteous, knowledgeable, friendly and efficient. He understood the issue and worked to ensure that my husband and I, as consumers, were knowledgeable about the problem as well. He fixed the issue in a timely manner.

1 year ago

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Reply from Ackerman Security

Thank you! We are so pleased to have you as a loyal customer! Warmest Regards, Your Ackerman Security

Sep. 24th, 2019

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Teresa H. Atlanta, GA

This time, a good experience. Service guy took time to explain the system and which zones were which. This technician discovered where the previous service tech left our home unprotected. This current Tech cleared the problem.

1 year ago

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Reply from Ackerman Security

Thank you! We appreciate you!

Aug. 12th, 2019

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Urban Svensson Newnan, GA

Gregg, the service tech that came to our house did an excellent job. He has been here before, he is always professional, resolves the problem and represents the company very well. He should be considered as a very valuable employee.

2 years ago

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Reply from Ackerman Security

Thank you!

Apr. 8th, 2019

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Julie Marietta, GA

We had a service technician come out on Saturday to replace a motion sensor and window sensors. We were charged a service fee for service that was not excellent. The technician didn’t have the tape needed and didn’t replace the sensor because he said it was a power supply problem. Less than an hour after he left the sensor went out again. This particular sensor hasn’t worked since we had the system installed over 6 months ago. When I called to request service the first time they sent me a sales representative. He clearly didn’t know why he was sent out. No one ever called me to reschedule for a technician. I once again called and waited another week and a half for a technician to come out. Honestly, I expected a little better.

2 years ago

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Reply from Ackerman Security

I apologize about the concerns you've mentioned. I can't imagine what may have caused the mix ups. If your system still shows errors please call us at 800-552-1111 and request Josh H. in service. We can assure that your next experience is a better one.

Apr. 4th, 2019

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Sabrina Winder, GA

I have had a great experience with Ackerman. I was surprised how easy it was from the call setting the appointment with a consultant to install. Everyone has provided friendly and prompt customer service. Love the no theft guarantee that they have backing up their services/equipment. Would recommend to anyone wanting to protect their family.

2 years ago

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Reply from Ackerman Security

Thank you for the wonderful review!

Mar. 28th, 2019

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Isaac Kirkham Dacula, GA

Have had a great experience with Ackerman so far. Been a customer for almost a year now and I have been very please with the efficiency of answering alarms. We haven't had a real alarm yet, but every false alarm is answered by a person within seconds. The technician was also very pleasant and knowledgeable.

3 years ago

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Reply from Ackerman Security

Isaac, we appreciate your wonderful review and hope to have you as a lifetime customer!

May. 25th, 2018

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Russell Williams Jefferson, GA

Our Sales person was very knowledgeable and offered us a lot which they delivered on with no problems. They upgraded our current system at no cost and made some minor changes that needed to be made. The Technician was there when he said he would be and even called before he headed our to our home to let us know when he would be here.

3 years ago

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Reply from Ackerman Security

I hope you're still pleased with your service! We truly appreciate you! Please call us at 800-552-1111 if you need anything.

Jan. 16th, 2019

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Arnold

I have been a customer for 3 plus years, and the service has been very good. Now I have moved to a new home in their service area. They now offer rental of equipment with them maintaining the equipment and a warranty for the 5 year contract. They also give a $100 equipment credit per year at the end of the contract. They now offer cellular monitoring, as an option on all of the equipment. The sales rep said all of the changes came with in the last week.

4 years ago

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Reply from Ackerman Security

We have even more features now! Thank you for being a valued customer! I'm new to this platform, so should you need anything please don't hesitate to call us at 800-552-1111.

Jan. 16th, 2019

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Wanda Kilgore Powder Springs, GA

Excellent sales representative as well as technician. Knowledgeable and professional. Tailored package for my personal needs. Very upfront about cost. The price was excellent when compared to other options!

1 year ago

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Reply from Ackerman Security

Thank You! We are so grateful for your kind words. Thanks for sharing your review with us and the community. Warmest Regards, Your Ackerman Security

Mar. 10th, 2020

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Camisha Oates Mableton, GA

I haven’t received any service as of yet but Allen was very pleasant and explained my services very well. It was a joy meeting him and I look forward to my new service. Thank you.

1 year ago

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Reply from Ackerman Security

Camisha, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Warmest Regards, Your Ackerman Security

Feb. 21st, 2020

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James normand Norcross, GA

Ackerman has been a smooth transition from when my sales representative came to my house to when my system was installed. It is such a difficult decision to choose a security company but I'm glad I chose Ackerman.

1 year ago

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Reply from Ackerman Security

Thank You! We are so grateful for your kind words. Thanks for sharing your review with us and the community. Warmest Regards, Your Ackerman Security

Jan. 29th, 2020

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Vince Miami, FL

Ackerman responds promptly when an alert is received. They also expedite service if a technician needs to check system. Compared to my previous company I'm very satisfied with Ackerman.

2 years ago

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Reply from Ackerman Security

Thank you!

Apr. 22nd, 2019

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Michelle McDonough, GA

I learned so many features on my alarm system that I didnt even know about! The technician was awesome, very informative. Demetrice H was exceptional. I would and will highly reccomend Ackerman.

2 years ago

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Reply from Ackerman Security

Thank you so much!

Apr. 8th, 2019

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Michael Marinelli Philadelphia, PA

When the commercial advertised 19.95 a month with 6 months at 50 percent off for 6 months, I never saw this savings. When visiting the website, the normal rate listed is $39.99 per month. So I can't complain it is still a tremendous savings over most other alarm companies.

3 years ago

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Reply from Ackerman Security

We're glad you chose us! Thank you for the great review!

Jan. 16th, 2019

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K Brooks

We have used Ackerman for 10 years or more and they have usually been responsive to concerns. If we have an issue they respond quickly and stay on the line until the problem is resolved. Most of the people we deal with are good.

3 years ago

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Reply from Ackerman Security

You've been with us 12 years! Wow! We appreciate you!

Jan. 16th, 2019

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Rodney Cotillier

My bill never changes. The few times I have accidently set my alarm off, we immediately received a call from Ackerman. We live within 15 miles of Atlanta and we don't have land phone lines.

3 years ago

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Reply from Ackerman Security

I hope we're still wowing you! Let us know if you need any assistance at 800-552-1111!

Jan. 16th, 2019

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Latrice Bennett Seminole, FL

Ackerman security has very poor quality of equipment the cameras are always off line and when calling to report the problem the representative lies and tell you some one will call back they are station in Georgia and they have no tech in fla so they hire people who do not no nothing about they equipment they don’t even service residential equipment don’t even let them put that security system in your home or you will be just like myself with a headache and no system protecting your property or home go some where else they collect your money monthly but will not fix they equipment

9 months ago

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Phillip Britt Chicago, IL

Customer of Ackerman for many years. Good service at 1st residential location, but our move to a 2nd residence has been a billing nightmare. Ackerman is still billing us quarterly via direct bank withdrawal for our 1st residence. This has gone on for more that 1 year. Many calls to Ackerman brought promises to stop the billing and provide a refund of the funds they took from our account in error. We've just received a bank statement informing the billing continues again for service period beginning Nov 1, 2019. Errors happen. We get that but lack of the ability and willingness to correct them is inexcusable, We're looking for another provider for our current home and considering small claims legal action for the funds taken from our account given Ackerman is unable or unwilling to do the right thing.

4 weeks ago

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Reply from Ackerman Security

Hello Phillip, We appreciate your business and apologize for your negative experience. We aim to give every customer 5-star service. When we fall short of that, we try to turn things around. Would you please allow us to rectify the situation if possible? We are ready and available to assist you 24-hours a day at 800-552-1111. Warmest Regards, Your Ackerman Security

Jul. 7th, 2021

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James Lawrenceville, GA

I’ve had problems from day one from scheduling to misrepresentation

3 months ago

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Reply from Ackerman Security

Hello, Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via email to [email protected] Warmest Regards, Your Ackerman Security

Apr. 20th, 2021

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mike g. Marietta, GA

would give them a 0 star if I could. THEY DON'T RESPOND. We spent a lot of money installing a new system a year ago. It has not worked right since, sending false alarms in the middle of the night. and several other things. Their service dept. has not been able to fix. We tried to get service and the quickest they would schedule someone was 21 days. Also we have been customers for 17 years. For as much as we pay them they at least could get out here in a few days! I am going to cancel as soon as possible. I read where they delay cancellations by requiring a written notice on their form. It can take up to several months I hear from others because they dont acknowledge receiving the form. Asked the "loyalty " department person and she basically said that indeed that was Ackermans strategy in order to suck more dollars out of their leaving customers. She said that she was going to email me this cancellation form. She did not, what else would I expect? Good luck with us. Absolutely stay away from this joke of a company! They are run by an absentee out of town ownership company who bought them a few years who bought them a few years ago.years ago

1 year ago

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Reply from Ackerman Security

Thank you for your feedback. Ackerman

Oct. 12th, 2020

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Gary Montgomery Atlanta, GA

WARNING – DON’T USE ACKERMAN SECURITY! We signed up with Ackerman Security back in 2009 and have been loyal customers, until now. We got rid of our AT&T land line in October of 2018. This required we get an Ackerman equipment upgrade ($111.00) to monitor our alarms via internet rather than phone line. Our monthly service rate also went up by $12 to $32.50. BUT HERE’S THE RUB. We unknowingly signed a 5 year contract. The 5 was in very small print. Now in February 2020 it would cost us $1400.00 to cancel. We find this unethical and downright fraudulent misrepresentation. We thought the contract was our agreement to pay for the additional monthly charge. Our letter of complaint and discussion with customer service was to no avail. Please make sure you know what you are signing and getting yourself into. I feel like an old retiree who has just been conned.

1 year ago

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Reply from Ackerman Security

Thank you for providing your feedback. Warm Regards, Your Ackerman Security

Mar. 10th, 2020

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DAVID PACHECO JR. Lithonia, GA

On/or about middle of September 2019 my system did not reset, after multiple attempts to reprogram key pad, the 24 hr service desk referred me to a local technician. X three(3) attempts to coordinate appt for service failed. On 2 Oct I called again and requested to terminate service, BTW my system is ancient and the offer to upgrade at decaying unit was never made. It appears there's an AI agent "Christine" which works 24/7, via chat many attempts and promises made to upgrade service, once again a call never came after numerous attempts. SOOOO I received a bill for service I never had ! I spoke with Customer NO SERVICE and it appears my system was disconnected....yet their company does not communicate effectively...I continue to receive bills for an alarm system that was never repaired nor upgraded !! ***Customer service does not receive notifications from CHAT, EMAIL or any other sources...it is expected of you to just pay the NO SERVICE BILL

1 year ago

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Reply from Ackerman Security

Oh no! I'm sorry we weren't aware of your unhappiness. May you allow us the opportunity to assist you with this matter? We aim to give every customer 5-star service. Please send me your contact information to so that I may be able to get you the assistance you need. Warm Regards, Your Ackerman Security

Jan. 10th, 2020

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Paola Atlanta, GA

STAY AWAY FROM ACKERMAN! NO WONDER THEY KEEP LOSING BUSINESS AND NOT GROWING!!! I got Ackerman when I moved in to my house about three and a half years ago. The sales people were really nice and I was told that I had to stay on a 3-year contract so I was not responsible to pay for the equipment they upgraded me to, and then I was told after that I could cancel any time - LIES! They auto-renew your contract for a full year without telling you. Then you call to cancel, nobody mentions this to you, but they make it so hard for you to cancel, they beg you to stay with them and lower your price (but there is a catch, you have to sign a new contract for another year). They raise your voice to intimidate you when you try to cancel too and then they simply don't care and want to charge you a ridiculous amount of money to get out of the contract early. When I asked, why don't you bother sending me a renewal notice so I can decide whether to stay with you or not, and their answer was oh no m'am we don't do that. So, in summary, GO USE ANY OTHER SECURITY SYSTEM EXCEPT THESE ONES THAT TIE YOU TO A LONG TERM CONTRACT, SPECIALLY WHEN THEY DON'T SEND YOU A NEW ONE. We just found the Ring one in Costco for 175 (they have a $60 discount!) bucks and we will pay 10 dollars a month for monitoring.

1 year ago

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Reply from Ackerman Security

Thank you for providing your feedback. Warm Regards, Your Ackerman Security

Jan. 10th, 2020

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Dee Stockbridge, GA

Unprofessional and ill prepared Whenever I call in and wait 20+ mins , no one can ever answer my questions. No representative knows a thing I called to see when my I'll was due and no one knew I attempted to create an on line account but the site was down and they couldn't even provide me with my account number The last rep I spoke with sounded like he was outside at a picnic I called back and got someone else and they said they couldn't even bring my account up I then received a call from "management" and ty couldn't tell me when my bill was due or what service I had. Every time I fall in I get more frustrated because I haven't talked to anyone who helped me. I was promised an email with all the information I requested but never got it The equipment fell off the the wall, causing the alarm to sound and the police to come out. I was at work and thought I was being robbed. I left work in a panic to get home for nothing Now I have a letter from the police department saying I may have to pay a fine for a false alarm When I informed customer service of what happened, she said "I mean, I can give you a $10 credit". Where is the piece of mind? All of my cameras are delayed My doorbell never rings And the alarm sounds randomly in the middle of the night. I don't even feel safe. I call weekly for answers But whenever I wait forever, I'm connected with a person who doesn't know anything. And when a tech was sent out He said "I can't fix something that's not broken" I was referred by my mother and she never saw any compensation I'm just over the company as a whole and I really want to cancel my service Besides It doesn't work correctly anyway

1 year ago

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Reply from Ackerman Security

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that the standard was not met in your interaction with our business. Your happiness is our number one priority. Please send me your contact information to so that I may be able to address these concerns. Warm Regards, Your Ackerman Security

Oct. 28th, 2019

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Concerned Netizen Stone Mountain, GA

I'd put zero stars if I could due to their predatory cancellation policy. I moved out of my house over 2 years ago, and notified them via phone at that time. To spite repeated requests to cancel the notifications and the account over the phone, they kept sending me phone calls and texts about "alarm outages". And I just found out that they've been charging me for monitoring this whole time! I asked if they could provide at least partial credit since this is obviously an error, but they said they could not. BE ADVISED: Apparently, in order to cancel the account, you have to ask to be transferred to their "Customer Loyalty Department" and request that they email you a form. The form has to be filled out and physically mailed in in order for the account to be cancelled.

1 year ago

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Reply from Ackerman Security

I requested that our Customer Loyalty Manager research your account and review your agreement, so we can do all that we can. Our policy requires that we have written request from the account owner of record in order to terminate alarm services so that we can be sure that if anything happens, we have something in writing with your signature stating you wanted the account discontinued. Until that document has been received, we cannot legally cancel service. Though we aim to make every customer feel valued, we are unable to satisfy this request. As soon a letter is received, we are vigilant in discontinuing service and ending charges. I apologize for this confusion.

Sep. 24th, 2019

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Vonn Gent Stockbridge, GA

I had Ackerman for over 7 years and I sold my house. Although I was living in an apartment they still made me pay for an additional six months. They claim no contracts but they auto renew you every two years without notifying you. Then you have to mail in this paper stating you want to cancel. Without that paper they will not cancel you. I no longer live in a house so I do not have time to go to the post office to mail you a letter stating that I cancel. I still cant remember if I mailed that paper. So I will have to call their no customer service again. I just bought a new house. Guess who I will not be using.

1 year ago

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Reply from Ackerman Security

Thank you for your feed back.

Sep. 24th, 2019

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Nicole D Ellenwood, GA

I've been a customer with Ackerman for over 10 years and I am so disappointed with the service and customer service satisfaction efforts over the past 2-3 years. Faulty equipment, lack of following up and feeling not valued to the point I was going to cancel and a gentleman in the loyalty dept James W provided such good service ...of the caliber that I remembered. Our conversation convinced me to stay and I purchased an upgrade and cameras...big mistake ...now I am having issues with this NEW equipment that hasn't worked since it was installed. The technician was a no call no show yesterday; after multiple calls and a wasted Saturday waiting for a technician that never showed up...I still have not received the promised call back for resolution. Feeling like this company really does not care and just want to lock you in a committment that they cannot uphold.

2 years ago

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Reply from Ackerman Security

I hate that you feel this way. I'll get an expert on this asap! Please email your contact information to so we can help!

Jun. 11th, 2019

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Amanda Poss Temple, GA

There was an offered plan on the radio for $19.99, I was told I didn’t qualify for that plan so I pay close to $50. I was signed up for a 5 year contract but later found out there is a shorter term. I was sold the doorbell with a camera attached even though my actual doorbell at the time wasn’t working, was told by salesman that the installer would have no problem fixing it. Then when the installer came and hooked up the new doorbell he says it will work after I hire an electrician to install a new doorbell transformer. Let’s not even discuss they were advertising $100 gift card for new customers that I never received. All together my system works like it should. But the process of getting the system and all the lies you endure getting there makes it not worth it.

2 years ago

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Reply from Ackerman Security

I'm sorry things weren't explained correctly to you. $19.95 is for all landline customers. If you need new equipment, different monitoring and features, the price goes up. Any doorbell camera or alarm equipment that is working, we can activate and monitor with no problem. If there are electrical issues and are more extensive than the equipment, we must suggest an expert electrician. Please let us know if you have any service concerns having to do with equipment we installed or converted at 800-552-1111.

Apr. 4th, 2019

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TC Decatur, GA

Terrible service. BEWARE of this company and their fine prints. They are a bunch of #$% scam artists. They will automatically "ENROLL" you into an agreement without any email communication to let you know. After I call to cancel, I only got informed that I have to pay the remaining 8 months total ~$300 before they can cancel my service. So basically I'm paying for security service that I will not receive for the next 8 months! PLEASE THINK TWICE before you sign up with these SCAMMERS! There are many DIY service out there without Contracts and these kind of SCAM tactics that these people are using .

2 years ago

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Ava Quail Canton, GA

I will join the ranks of bad reviewers for Ackerman Security Systems! I have had this service for a number of years and WHEN I WENT TO CANCEL I got the run around. Like others who have left reviews all over the internet, I had to CANCEL my credit card and get a new one in order to stop the charges. GO WITH ANY OTHER COMPANY! I spoke to VALERIE today (12/11/18) who was rude from the start. She told me I could not cancel over the phone. I told her I DID cancel over the phone on 10/10/18. She said she had to mail me a form to fill out and send back in order to cancel. In this day and age - REALLY? I told her I cancelled on 10/10/18 but if she wanted to send the form I'd get it back to her. I asked her to refund my money and stop future charges. She said that even when I send back the form, I'm tied to a "recurring" contract until May 2019! I was never notified any "recurring" contract was about to renew - I was not sent a copy of this contract - and I did not sign this contract. THEN I called my bank to stop the charges. The guy at my bank said these people are sneaky in the way they bill you. The way they charge your card is not "recurring" so that it will be stopped with a simple stop payment. They run each charge individually so even if a stop payment is in place, they can still get the charge through after you cancel your card and get a new one! My bank said to watch my account because businesses that are sneaky like this will put the charge through with their name changed slightly so even if they do a stop payment (just in case) - they can still get it through. STAY FAR FAR AWAY FROM THESE PEOPLE! THEY HAVE UNETHICAL BUSINESS PRACTICES when you try to cancel your account!

2 years ago

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Bob Middle River, MD

I regret that I purchased this system, due to the heavy advertising on a local radio station. This company is actually worse than ADT for the following reasons: 1. Whenever I called them for help, they gave me fuzzy technical explanations for my issues, on two occasions. 2. When the tech arrived at my house on a Friday afternoon, he appeared to be in a big hurry to fix the problem, like I was bothering him at the end of the day. I mean to say that this dude was in a hurry! 3. Just like ADT, I had to arrange for a service call on MY time, until I really argued with Ackerman. They did cooperate a bit, but.,,,, See comment 2 4. Accounting Dept began charging my checking account TWICE a month (grrrrr). It took FOUR phone calls to finally get the problem fixed, AND I did most of the research myself: contacting my credit union and providing bank statements that I printed from my home computer. 5. About a month ago, Ackerman sent me a survey regarding their service. After I submitted a negative review, they contacted me, stating how embarrassed they were and would have a rep contact me, who of course never did. 6. For all of the above reasons I am awarding this stinker Outfit a half a star—or a grade of E minus! Get the point here? Oh yeah, I’m still peeved that I had to spend like an entire day trying to get my checking account in order. Even ADT didn’t screw me that bad!

2 years ago

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Reply from Ackerman Security

Allow us to assist you! Please email with your contact information so we can research and resolve these concerns.

Dec. 12th, 2018

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Xiaojun Chen Alpharetta, GA

I do not even want to give this one star to the company. We had Ackerman service for the past two and half years. For the past 3 months, the remote cellular monitoring system trigger our alarm go crazy due to weak signal problem. We had called and arrange the onsite service, which they send out a contractor instead and did nothing. So we had to turn off the entire system in order to sleep. I try to cancel the service and move to other company. Then their customer royalty representative persuade me to have a security representative come to take a look and sell a total connect service to us. He then arrange the technician come to our home on Monday afternoon (8/13). My husband waited at home till 4:00pm and no one showed up. He called the company and was told that I called to cancel the appointment. The next morning I called the company and was told the technician had called my husband and cancel the appointment. We are in total shock and ask for the phone record which the customer service people told us they can not access the technician's phone record. So we are wondering whether anyone can trust a home monitoring service company that have trouble to track the work status of their technician during the work hours? Definitely need cancel their service now.

2 years ago

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Lindsay Davis Baltimore, MD

If I could give Ackerman Security a review rating of -10 stars I would!! I would not recommend this Company to my worst enemy! That is how aggravated I am with how they have treated me and their inability to stand by their Mission Statement (quoted): “To secure your home with quality products!” I purchased surveillance cameras in January 2018 in order to be able to use evidence of my situation in the court’s system and with the police. I have a stalker, whom harasses me daily. He has physically harmed me, makes me feel defenseless and mentally, psychologically & emotionally disturbs me! He makes me feel unsafe. I’ve filed 3 peace orders against him, yet he still comes around when I’m not home.He sets off my car’s alarm in the wee hours of the night! He bangs loudly on my front door In the middle of the night. This has caused problems with the other tenants I live in close quarters to!!! The noise level of his banging travels and is heard from those tenants whom live above me and next to me. This convict & his obnoxious behavior has caused drama in all areas of my life. So,as a woman living alone & trying to find the best solution to stop this guy from harassing me; I decided to pay for a surveillance camera system with Ackerman Security. Technically, I could not even afford it but I needed something to put an end to my being harassed and allow me to feel safe.I have been completely UNABLE to use my security system since I purchased it in January, 2018. When the cameras where initially installed the technicians explained NOTHING to me on how to use the products I had purchased which consisted of: Wireless Monitoring, Surveillance, local 24 hour certified, monitoring and remote video & storage, video banging system. With so much technology to learn I should have been taught on the proper use of what I had bought. I received no direction on its use. From that day forward we approach the second issue. I was locked out of my own security system’s account immediately after installation & the technicians had left! I could not get in with the password I created & could not view my camera surveillance system. I called customer service & they sent out a technician that was rude, inattentive and explained NOTHING TOO ME other than, “ok it’s fixed, it should work now!” That was not the case. He claimed to have fixed the problem. The outcome, I was still shut out of my own security system using the new password I created. I still Could not view my cameras. Again I called, & requested another technician come out and solve the problem. I distinctly made it clear that I preferred a different technician than the previous one due to his rudeness. Another technician came out, after about 2 cancelled appointments on his end & one no-show. The outcome, he corrected nothing & basically said there was nothing he could do for me.Than a 3rd technician came out & than a fourth. Than the 5th time a technician came out with a manager! Apparently I had the incorrect software & the wrong app downloaded on my phone. With all the visits from technicians NONE OF THEM COULD SOLVE THE PROBLEM. As a customer of Ackerman Security shouldn’t I have maybe been informed that the app for my iPhone had changed for the monitoring of my home from anywhere, anytime, anyplace with use of the iPhone app. Nor was I Informed on the change in software to the monitor that gives access to viewing the outside of your home from you laptop on their website. So the final time a tech came out with a manager it resulted with them figuring out the problem! They needed to take my box/monitor that controls my camera system on the outside of my house!! So this occurs sometime in April, 2018. The manager assured me the monitoring box/system would be updated & returned to me immediately ensuring upon its return I would FINALLY have a working surveillance camera system!! It is now June 22, 2018 and my system’s box has yet to be returned.Sometime in May I had a scheduled appointment with a technician to come out to my home and hook my monitor box back up because it had been fixed. He was to arrive between 1pm-4pm. I cleared my schedule for this day!! The technician never showed up nor did he return any of my phone calls or texts. This was not the first time I re-arranged my schedule to have a technician come out using a 4 hour window time frame. Once again, they were a no show for the appointment. No phone call no nothing did I receive any of the times they just didn’t show up for an appt. Also, Ackerman Security does not even confirm appointments with their customers. How can a company not confirm that a specific day and time will work for their customer? They just choose a time & date & send you an email! So just to clarify I spent $1500 on a surveillance camera system with Ackerman Security with the main reasoning being to protect myself and my home from my stalker!!! By now I could have had SO Many videos of my harasser that would have had him immediately put in jail. But I do not have any evidence owed to not being able to access my camera system since my initial purchase of it in January, 2018. I have not been able to make use oF &/or even access my camera system one time since the original purchase date and installation date! Ive had to call 911 one night to request a cop sit out front of my house so that I felt safe enough to fall asleep because my stalker was obnoxious. Eventually, following numerous phone calls made on my behalf to Ackerman, I was finally able to speak with a supervisor sometime in May that assured me the issue/problem would be handled. I requested a partial refund and Ackerman Security did issue me $500. In my opinion for the inconvenience, stress & anxiety this company has caused me I deserve a FULL REFUND! On the other hand; although I was able to get in touch with a supervisor my life and safety are still at risk and the supervisor continues to completely ignore my phone calls & messages. At this point I’m going to contact the better business bureau & do everything in my power to get this company to do what they promise to do for their customers! Ive still heard nothing about my monitoring system and it’s being fixed,updated to the latest software and/or when another technician will come out to finally fix the problem! The importance of monitoring the outside of my house could put a complete scumbag in jail!! If I had what I paid for This scumbag would have been in jail a long time ago with the video footage I could have caught & taken to the police & the court’s system. This is my 3rd peace order against this person. Im able to provide paperwork that proves I have a “fatal attraction” situation on my hands. He is the MAIN reason I sought protection and monitoring for my home. Still the supervisor ignores my phone calls & messages. I will continue to contact ackerman security as much as I need to in order to A.) request more of a refund and B.) get my surveillance camera system up and running properly so I can provide evidence for my circumstances. I don’t feel safe in my own home! Let me just clarify one more time, I purchased 2 of Ackerman’s BEST, high-tech Surveillance camera systems is in the early month of January, 2018 that monitor the The front & side of my home. NOT ONCE HAVE I BENEFITED FROM MY CAMERAS! BETTER YET; NOT ONCE HAS THE SYSTEM EVEN WORKED FOR ME AND HAS CONTINUOUSLY LOCKED ME OUT OF MY OWN SECURITY SYSTEM! This problem stems entirely from Ackerman Security and I have done nothing to the system that may have jeopardized its ability to properly monitor the outside of my home!!! This is taken directly from Ackerman Security’s Facebook page under their “About” Section: “People want REAL security & Monitoring is the MOST IMPORTANT PART of any security system. In addition, the system itself should be designed to protect a particular home or business.” What I have explained concerning my experience with Ackerman Security completely contradicts what they promise & promote to do for their customers. I paid them for my surveillance system, they have an obligation to ensure my camera system is working so that I feel safe. I literally am dealing with a psychopath & it’s the very reason I purchased surveillance. I’ve called Ackerman security roughly 35 times since the initial installment to correct this problem. I feel completely ignored by them, taken advantage of and disagree with their “MISSION STATEMENT!!” They have been merely unprofessional, unapologetic, have been the least bit concerned with my safety & my current situation. Finally, they have portrayed to me that they are just a complete contradiction regarding the manner in which they sell their company’s values. I think...actually I’m sure that I have a law suite on my hands against Ackerman Security!!!

3 years ago

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