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3 User Reviews

Founded in 2014, abode is relatively new to the market. The company focuses its home security products on being compatible with major home automation protocols. This allows customers to build a fully automated home with devices that easily communicate with the Gateway and can be controlled with the web, iOS, or Android app. The number of components that can be added to the system is impressive - up to 155.

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The Good

  • Highly Customizable and Expandable
  • Transparent Pricing
  • No Contract or Professional Monitoring Required

Highly Customizable and Expandable

Customers selecting abode as their home security/home automation system will appreciate the system's simplicity and the number of devices that are compatible with the system as well as the ease of control. Customers can add Z-Wave, Zigbee, IFTTT, WiFi, and Nest components to the system and control them via the mobile or web app. The system can control up to 155 devices per Gateway, which is usually more than most people would use or need.

Transparent Pricing

Instead of not giving information about its pricing, as is the norm with the better part of the industry, abode is highly transparent with its pricing for its equipment and monitoring options. Customers opt into paying for cellular coverage and professional monitoring. It's highly unusual that customers can purchase monitoring for spaces of 3 or 7 days at a reasonable price.

No Contract or Professional Monitoring Required

There is no contract or professional monitoring required with abode.

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The Bad

  • Limited Options for Customer Support
  • Higher Prices for Equipment
  • Less Time in Business
  • No Mobile App for Windows Devices

Limited Options for Customer Support

Customers have limited options for contacting the company, especially if they are not subscribers to the monthly monitoring plan which includes more options for customer service, namely premium phone support.

Higher Prices for Equipment

The company's prices for equipment are higher upfront than many companies that essentially finance a customer with the cost for equipment spread out over time, usually a three year term. Customers do not receive as much in the starter kit from abode as compared to other company's starter packages, which further increases the cost of the system if buyers try and create comparable systems to other companies' offerings.

Less Time in Business

Having only been in business since 2014, abode is a newcomer to the field. The passage of time will show if the company can remain competitive in a crowded market of companies with more experience. Customers with a Windows mobile device are not able to add an app to control the system on their devices, decreasing the capability of the system for many.

No Mobile App for Windows Devices

These users may control their system from an internet browsing session on their device, but notifications are not received in the same fashion as those with iOS or Android mobile phones.

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The Bottom Line

Customers can find many reasons that abode is a good choice for them. The company's flexibility and ability to integrate so many devices into a home security and home automation system is attractive. Those looking for a self-monitored system with the ability to add professional monitoring at a later time or occasionally will be able to do exactly that with abode.

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Star Rating

2.0

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3 Reviews

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4 grade

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2 grade

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1 grade

67%

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Kristen Gallagher

After MUCH research, I decided to go with Abode, and am VERY glad I did. There is no mandatory monthly fee, although you can add professional monitoring if you want to in varying lengths of time. I went away for a 3 day weekend, and put my house on professional monitoring for the 3 days, and had no problems either trying to get talked into anything longer, or billing or anything related to starting or stopping monitoring....it's all done via web, although on the one occasion I had to call, I got a person (in America!!) right away. Their products just work the way they're supposed to, and setup is simple. The app works very well, too......one iphone and one android in our house, and no problems with either. If I had to gripe a tiny little bit, Abode is more expensive initially, but to me, it's well worth it...while I spent a bit more up front, I have no monthly fees. I had an IRIS system at my old house, and was leery of trying self monitoring, but IRIS could take a lesson or two from Abode....no false alarms, no complicated set-up, and Abode LISTENS to their customers about enhancements to their products. Abode integrates seamlessly withNEST products, and they have lists of other zigbee/zwave produtcs on their website that work also....so far, everything I have wanted to do they have had a device for. Completely satisfied.

4 years ago

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Connie Murray Sun City Center, FL

We had a security system with our internet provider, Spectrum until Spectrum announced they were discontinuing their security systems and recommended Abode or Ring. We ordered equipment from Abode and they sent someone to install the system. The installer, while good at installing, knew nothing about how to operate the system and could not orient us to our new system. We set the away alarm the next morning when we left. When my husband returned that afternoon the system alerted the medics and EMTs came to the house. We are unable to reach anyone at Abode and want them to remove the system and refund our $179 paid upfront. I cannot find an address or a good phone #. Beware!

1 year ago

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Gini Cassella Girard, OH

They subcontract with TalkTech for the installation. After waiting a month no one could be scheduled to install my equipment. Still fighting to get my total refund. No one answers the phone calls. Emails are answered after weeks go by. Now they gave me a gift card for their store instead of refunding my money to my credit card.

1 year ago

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