Alder: Read 564 User Reviews From Real Homeowners

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Verified Customer

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Yusimi NA

2 years ago

Reply from Alder

Yusimi, thank you so much for the 5 stars, but especially thank you for taking the time to leave us a video review! You're wonderful and we love having you apart of the Alder family! We are so excited to hear how much you love your system and that you plan to renew with us :). We always aim to deliver a great experience for our customers, so when we receive great feedback like this, Alder is beyond thankful for your business and that you trust us enough to protect you and your family 24/7. If you ever have any issues with your system, comments, or suggestions, please don't hesitate to reach out to me directly (rebecca.story@alder.com). Thank you again, Yusimi.

May. 6th, 2023

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Verified Customer

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Frankie Williams

The gentleman was at our house for the longest time to make sure that everything was set up correctly, and he was nice the entire time. He explained everything to us the entire way through. The numbers are much bigger with Alder, and the voices for when the door is opening isn't so loud. I definitely like the flow of Alder more than the other company I've used, and I'm glad I made the switch.

7 years ago

Reply from Alder

Frankie, thanks so much for your thoughts and feedback! Glad you chose Alder!

Jul. 3rd, 2018

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Verified Customer

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Vanessa Chicago, IL

The customer service is great, they were very diligent in following up when the equipment actually arrived and to make sure that I had everything I needed in order to install. It was easy to set up and came working. They answered every question I had and always reached out when I needed help with any other installation processes.

3 years ago

Reply from Alder

Vanessa, thank you so much for taking the time leave a 5 star review! We're very happy that your experience has been a positive one! We're always striving to be better.

Apr. 17th, 2023

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Verified Customer

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Rachel Indianapolis, IN

We ran into some issues at first, but everyone was really quick to help and went out of their way to try to do everything to help figure everything out for us. Everything's working really well now. It's easy to use and it looks clean and nice.

3 years ago

Reply from Alder

Thank you for the 5 star review, Rachel! We truly appreciate your feedback and we are so happy that your system is working great and you're having a positive experience!

Apr. 17th, 2023

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Verified Customer

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Johnette Jerrett Spring, TX

There is no bulky equipment and it's simple to use.The customer service is excellent. The installer was very, very professional and explained everything to me. My experience has been really good, they always call me right away if I put my code in wrong or go out the door without putting it in. It's a little pricey, but I'm willing to pay it.

7 years ago

Reply from Alder

Johnette, thanks for your review. We are happy to hear how you've enjoyed everything so far! Welcome to the Alder family.

Jul. 11th, 2018

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Verified Customer

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Albert Pendlebury Blackfoot, ID

They have been very courteous, professional and prompt and got everything taken care of. They were good at explaining the new alarm system to us. They always answer quickly and we've never any problems that they didn't resolve. This company is less expensive than a previous company we had.

7 years ago

Reply from Alder

Albert, glad to hear you chose Alder! We hope you enjoy your system.

Jul. 11th, 2018

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Verified Customer

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Adrienne Lynch

As soon as I had a problem with my security code, I called them and it was handled very quickly. I think their equipment is up to date, and they make it has good quality. The service is great, very professional and courteous.

7 years ago

Reply from Alder

Adrienne, thanks for your review! Happy to hear from you about your feedback so far.

Jul. 3rd, 2018

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Verified Customer

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Willie Johnson Spokane, WA

There were a couple of times when the alarm was set off and they were right on the phone with me to make sure everything was ok. The one thing is that they didn't tell me I'd have to pay a little extra instead of bringing my bill down but the service has been good.

7 years ago

Reply from Alder

Hi Willie. Thanks for your review. Please let us know if you ever need anything! We appreciate your feedback.

Jun. 28th, 2018

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Verified Customer

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Rocky Charleston, WV

It's easy to work with. Every time I talk to one of them it's always a respectful conversation. They directly call right through when the alarm goes off. They are all about customers 100%

3 years ago

Reply from Alder

Thank you for the 5 star review, Rocky! We truly appreciate the positive feedback and are happy to read of your satisfaction!

Apr. 17th, 2023

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Verified Customer

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Daysha Indianapolis, IN

The installation was easy. I haven't had any problems with the equipment, no malfunctions. Everything works great. They were very helpful. Made the process easy I had no problems.

3 years ago

Reply from Alder

Thank you for the 5 stars and taking the time to leave such a great review, Daysha! We truly appreciate you for choosing Alder! Stay safe

Mar. 30th, 2023

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Verified Customer

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Jonathan Callaway, VA

I'm very very satisfied overall with the experience. Everything has been working for the last six months. It's very easy to use. Customer service has been very helpful. It was a good fit for what I needed.

3 years ago

Reply from Alder

Thank you for taking the time to write a review, Jonathan. We truly appreciate the 5 stars and your feedback! We are so glad to hear about your experience and how you're loving your system.

Apr. 17th, 2023

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Verified Customer

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Robert & Sherita Trotter

We have been customers since May 2020 and we love Alder. Services are very affordable and the provide great service. If your alarm goes off for any reason they are sending you a text and calling you right away.

4 years ago

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Verified Customer

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Janice Williams

Every time my alarm goes off they on top of it. I really likes it cause I‚Äôm a 69 year old female that live by myself in a area I don‚Äôt want to live in. But with this alarm I feel a little safe.

4 years ago

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Verified Customer

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Linda Clearwater, FL

Only one experience which was a mistake that was created by my cat. However, ASAP Alder called, my friend emergency contact called and the police came to my home. I call that great response.

4 years ago

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Verified Customer

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Alice Dunston Nashville, NC

No problems with system! Love it! The service has been great! Easy to use and I never had any problems with the service or the equipment! But most of all I love my outdoor camera! I can see from my entire driveway!

4 years ago

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Verified Customer

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Andre Turner Boyle, MS

My experience with Alder has been great! My home security system was easy to setup. Customer service has been excellent. Great security system for a good price. Would definitely recommend!

4 years ago

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Verified Customer

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Rule Memphis, TN

Wonderful. Been with this for 1 year and the service has been nothing but on point. I was referred to Alder by a family member and I haven't had any problems. Thanks Again Alder

4 years ago

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Verified Customer

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Sharon Dees Laurens, SC

Sometimes it's confusing when I set my alarm or when they're testing the equipment I don't know how to shut it down. They're just friendly and efficient. It's a little pricey for me.

6 years ago

Reply from Alder

Hi Sharon. Glad to hear your thoughts. Thanks for your review!

Jul. 9th, 2018

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Verified Customer

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Ricky Carrington Magnolia, AR

It's a very high tech system with a reasonable price. They were excellent in how they explained how it works. If I have a problem they are very happy to come out to help me or or explain it over the phone .

7 years ago

Reply from Alder

Ricky, thank you for your review. Glad to have you join the Alder family.

Jul. 11th, 2018

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Verified Customer

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Bettye Perry Meridian, MS

The young man that came out here was very nice and really respectful and courteous. He explained everything about the system. The system is doing good and they have responded quickly.

7 years ago

Reply from Alder

Thanks for your review! Let us know if you ever need anything.

Jul. 11th, 2018

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Verified Customer

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Eunice Finch Newport News, VA

This is a very good, simple, effective system. It has the highest technology in its category and a good monthly price. Customer service is good, they have called and checked back with us and made sure it was operating well.

7 years ago

Reply from Alder

Eunice--we appreciate hearing your feedback. Thanks!

Jul. 11th, 2018

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Verified Customer

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Frederick Ritter Norfolk, VA

Whenever I've had issues they've promptly resolved them for me. I like having the newest technology like the doorbell camera, and also controlling the alarm system through the app on my phone.

7 years ago

Reply from Alder

Frederick--thanks for your review! Let us know if you ever need anything.

Jun. 28th, 2018

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Wayne Fragola Hawley, PA

From the start , I Already knew what I wanted to order and the salesman was telling me you don't need to order all that . He was explaining all the ways to cover what I wanted to cover with less equipment. That in itself was refreshing. I was sent the receipt via email and the tracking number. After I received the alarm system I also received a phone call from customer service asking me if I had any question at that point. Again freshing. A few days later tech support called and asked how the install went and if I had any questions. I must say I really appreciated those phone calls. As for the install . It could not have been designed any easier. Every step was broke down to simplicity. When I did come up with a question , tech support clear it up after verifying the the accuracy of the answer . I felt reassured I was in good hands. If I was going to complain about anything it would be I was on hold for 10 minutes before I connected with a tech support agent and that in itself was not too bad.

4 years ago

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Barry Simon Spokane, WA

Met Harrison--sales rep, last night. His knowledge of the product impressed me enough to invite him in. Because he was new to the company...he requested permission to invite his supervisor to the house. His supervisor arrived within minutes. Their professionalism impressed me enough to listen to their information. I purchased the product. As soon as the deal was made, they contacted an installer, who arrived within 15 minutes...and went to work. Within 45 minutes, our system was installed. The technician stayed and insured that, we understood the system completely..to include test runs. Best customer service I have ever received as a new customer.

7 years ago

Reply from Alder

Barry, thanks so much for your feedback! We are happy you had a great experience with your Alder reps. Thanks for choosing Alder!

Jun. 1st, 2018

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Katie Brown Baton Rouge, LA

Enjoyed my experience talking with Rob. He was very thoughtful an courteous in explaining the use and options of their product and use of the Alder Alarm system. He was very detailed in explaining cost and installation process an also how long it will take for the technicians to install the Alarm system. The Technicians was knowledgeable an took time to walk me through in using the digital display control panel. They also gave me new key remotes to put on my key chain so I can activate or deactivate without using the display panel. Also gave me a "Life Alert" also to wear as a necklace for convenience. I will definitely recommend Alder to family, neighbors an friends. Thanks again!!!

7 years ago Edited September 14, 2021

Reply from Alder

Thanks for your detailed review, Katie. We appreciate all your feedback, and we are so happy you had a great experience with Rob. Thanks for choosing Alder! We look forward to serving you.

Apr. 23rd, 2018

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Verified Customer

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Melissa Ventura, CA

It works really good, when the alarm goes off I get a call right away to let me know what's going on, so that's nice. I'm just having some trouble with one of the sensors.

3 years ago

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Verified Customer

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Nelson

Great! Work exactly how I needed it to. The alarm is definitely loud, which helps with getting the neighbors attention also. And the police respond pretty quickly.

4 years ago

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Verified Customer

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Erin Norman, OK

My experience has been good. There have been a couple of strange occurrences of alarms being triggered that didn't have any reason to be but everything seems to be fine

4 years ago

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Verified Customer

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Anne Senegal Rayne, LA

I am satisfied with the services of Alder. The agents were very informative and polite and friendly. I feel safe in my home with the home service from alder.

7 years ago

Reply from Alder

Hi Anne, thanks for posting a review! We hope you continue to enjoy using your system.

Jul. 31st, 2018

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Verified Customer

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Harold Allen Tallulah, LA

The equipment is good and the service is affordable. Dependable and they're there when I need them. It's easy to use and they are an excellent company for me.

7 years ago

Reply from Alder

Harold, thanks for your review! Glad to hear about your thoughts on the system and service.

Jul. 11th, 2018

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Verified Customer

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Renee Hamilton

If there is ever a problem they fix it and get right back to me about the problem. You can call the fire department or police so it makes you feel safer at home.

7 years ago

Reply from Alder

Renee, thanks for your review!

Jul. 3rd, 2018

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Verified Customer

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Oge Jeanjacques

Alder was advertised in the community and they offered me a long protection so I chose them. They are a good alarm company. The price is a little high, but it's worth it.

7 years ago

Reply from Alder

Thanks for your review! Welcome to the Alder family.

Jul. 3rd, 2018

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Verified Customer

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Kevin Burkes Beaumont, TX

They're really good with their customers and make sure they're being taken care of. Haven't had any problems with the system, it's working really good.

7 years ago

Reply from Alder

Thanks for your review, Kevin. We always appreciate your feedback. We hope you enjoy using your system.

Jun. 28th, 2018

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Verified Customer

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Betty Brown Baton Rouge, LA

Alder has proven themselves to be professional and providing a really good service. I like how when you open the door it'll let you know when someone comes in or out.

7 years ago

Reply from Alder

Thanks for your review, Betty. Welcome to the Alder family!

Jun. 28th, 2018

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Verified Customer

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anonymous Virginia Beach, VA

They paid to get me out of my contract with my old alarm company and they got it installed in an hour and twenty minutes and it works way better than my other one ever did.

7 years ago

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Verified Customer

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Dorothy Duncan Anniston, AL

I like the system because if my alarm goes off they will call me immediately. If anything happens to the equipment they won't waste any time, they'll come and fix it.

7 years ago

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michael chambless

I like how easy it is to install the system. However, you should put in the box with the equipment that each zone is already preprogrammed. So that customers are not connecting these sensors to windows and doors and then finding out later that your window is now a door and your door is now a window. Other than that system was easy to install. Cameras came with no instructions to install them. No telling you to download an app or how to connect it to your phone. Something you could improve on for sure.

2 years ago

Reply from Alder

We truly appreciate the 5 stars, Michael! Thank you for your feedback. I'm sorry to hear you had a bad experience with setting your system up, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and are gutted when we don't meet expectations. We will use this feedback to make us better. Please feel free to reach out to me directly (rebecca.story@alder.com) with any further comments, concerns, or suggestions you wish to share. Thank you!

May. 17th, 2023

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Frances Geer San Antonio, TX

We signed up for Alder Security service by Brandon S. What an exceptional experience it was. I had thought of security for the home for years but because of Brandon's ability to explain and help me to choose a package that was the best for our family, it has become a reality. He was truly an exceptional representative for Alder's services. We are really happy that we at last have a security system for our home.

4 years ago

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Jerry Washington Jackson, GA

I have had alder for about 4 to 5 years have not had one problem with my system when a alarm goes off they call within seconds have had other security companies in the past and none of them even come close in response time i have a sensor on my shop door and sometimes when I come home I go to shop and forget about alarm on shop door and alarm goes off alder calls within seconds I couldn’t be more satisfied they r great

7 years ago

Reply from Alder

Jerry, thanks for letting us know your thoughts. We're so glad you've enjoyed your alarm service for all the past few years. Let us know if you ever need anything!

Apr. 4th, 2018

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Verified Customer

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Ernest Snear Lake Charles, LA

It's been very nice having elder around I,m able to rest better at night and feel more comfortable when I leave home thanks for the comfort

3 years ago

Reply from Alder

Thank you for taking the time to write a review, Ernest! We appreciate the 5 Stars.

Apr. 17th, 2023

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Verified Customer

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Delores Davis

Very responsive and reliable. I believe that Alder would be there whenever we need them to respond to a problem or to get help of some kind.

7 years ago

Reply from Alder

Delores, thank you for your review. We hope you enjoy your system!

Jul. 23rd, 2018

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Verified Customer

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Stanley Eason

I like the way it works in the house and the voice of the machine telling you that the front door and the back door is open

7 years ago

Reply from Alder

Thanks for your review, Stanley!

Jul. 19th, 2018

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Verified Customer

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Dawn Whatley Baytown, TX

I recommend this company to everyone. I can call and they'll help me walk through the system if I need it. I work late and I like having this.

7 years ago

Reply from Alder

Thanks for your remarks, Dawn! Glad to hear you're happy with the system!

Jul. 11th, 2018

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Verified Customer

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Lee Stafford

Any question I have they get right back to me with an answer. They are always listening to it, even for the wrong code.

7 years ago

Reply from Alder

Lee, thanks for leaving a review! Glad to hear your thoughts.

Jul. 3rd, 2018

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Verified Customer

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Charles Demumbreum Nashville, TN

I really like it because if someone breaks into my house and I'm not there I'll be notified on my cell phone that there are intruders.

7 years ago

Reply from Alder

Glad to hear you like the system, Charles! We know that it will keep you and your family protected.

Jun. 28th, 2018

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Verified Customer

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Mary Chandler Heflin, AL

I like it because it's not plugged into the wall and it's easy to get to. When the alarm goes off the company responds quickly.

7 years ago

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Verified Customer

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Karen Bonaparte Anderson, IN

Their customer service is there for you and they take their time to answer your questions. I haven't had any trouble since I've had it.

7 years ago

Reply from Alder

Thanks for your review, Karen. We're happy you chose Alder, and we welcome you to our family!

Jun. 28th, 2018

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Verified Customer

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Cathy Pines Houston, TX

Every time I have some kind of complication it doesn't take long to get a hold of them. Everything is at a reasonable price and it's easy to use.

7 years ago

Reply from Alder

Cathy, thanks for your review! We appreciate hearing from you and hope you enjoy peace of mind with your Alder system.

Jun. 28th, 2018

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Verified Customer

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Rene Carr Franklin, VA

When the representative came to my house she explained everything about the security system very well. It's been working great and I love it.

7 years ago

Reply from Alder

Rene, thanks for leaving a review for us! Glad to hear your rep did a great job for you. Welcome to the Alder family!

Jun. 28th, 2018

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Verified Customer

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Ursula Clark Tulsa, OK

I called to cancel because I found out I had cancer but they are now helping me with the payments. They're very good people.

7 years ago

Reply from Alder

Ursula, thanks for your review. We thank you for choosing Alder and wish you good health.

Jun. 28th, 2018

Alder Reviews

Summary of Reviews