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4.7

Overall Score

Author: Kaitlyn Short

LAST UPDATED: September 6th, 2023

Known for its roadside assistance services, AAA has a history of dedication to road safety and assistance. Over the years, AAA has grown its offerings to include several kinds of insurance, including home insurance, car insurance, and life insurance.

Its home insurance policies offer competitive coverage and unique discounts. While AAA has received a fair number of reviews on BestCompany.com, most reviewers write about its roadside assistance. There is a small number that discuss AAA homeowners insurance policies.

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The Good

  • Coverage Offered
  • Unique AAA Discounts

Coverage Offered

AAA's home insurance covers all the typical things covered in the industry. Homeowners insurance coverage includes:

  • Separate structures on your property
  • Some coverage for personal property
  • Jewelry and valuables
  • Scheduled (listed, high-value) personal property
  • Loss of use (reimbursement of expenses if you can't use your home)
  • Some personal liability coverage
  • Medical payments to others for accidents
  • Dog bites
  • Replacing spoiled food from power outage

While it's worthwhile to compare coverage options and insurance rates, you can be confident in the homeowners insurance policies offered by AAA.

Unique AAA Discounts

Most home insurance companies offer an array of discounts to clients, including multiple policy discounts and discounts for not having prior claims. These discounts help you save on the monthly insurance premium.

AAA offers a few unique discounts. These are discounts for AAA membership, AAA membership loyalty, and auto insurance loyalty. If you have AAA car insurance or are already an AAA member, you can benefit from choosing AAA for your home insurance company.

AAA also offers a discount for mature policyholders. This discount is based on the age of the oldest policyholder. A few other companies offer a similar discount, but it's not a standard offering across the industry.

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The Bad

  • Must Provide Contact Information for Quote
  • Limited Customer Insight

Must Provide Contact Information for Quote

Before you can see a AAA homeowners insurance quote, you must provide your contact information. This factor can result in sales calls, which may not be what you want if you're in the research phase.

Limited Customer Insight

While AAA has a high number of reviews compared to other companies listed under home insurance on BestCompany.com, only a handful of reviewers specifically discuss home insurance. Some reviewers don't specify the service or insurance product they received from AAA. However, most of the reviewers discuss AAA's roadside assistance service.

Since so few reviews mention a homeowners insurance policy, it's difficult to assess the home insurance customer experience and make a recommendation.

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The Bottom Line

Even though AAA ranks highly as a home insurance provider on BestCompany.com, it's difficult to give a recommendation based on customer reviews. Most reviewers discuss experiences with roadside assistance rather than AAA home insurance.

However, a home insurance policy from AAA is worth investigating further because it you can find a competitive homeowners policy and a range of discounts. AAA insurance is an especially good option for AAA members because of the unique discounts offered by the insurer.

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Star Rating

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3.5

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98 Reviews

Review Breakdown

5 grade

51%

4 grade

12%

3 grade

2%

2 grade

5%

1 grade

30%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Celeste Orlando, FL

For the past few services that I had needed I have to say has been a nightmare. The initial service call is always an hour to ninety minutes and then they’ll call, or text and say the ETA has changed to a ridiculous amount of time which is then an additional hour to two. I’m so sick and tired of this poor service. If an ETA is given, drivers need to get to the customer. I’m aware of traffic delays, but this happens to me any and every time I call for roadside assistance. AAA needs to get better contractors on board who take their jobs serious and is all about getting to the customer to assist them. I rate them a 2 for lack of customer satisfactions for me. Train your contractors better and the AAA way and this wouldn’t be a problem.

5 years ago

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Vicki DeFrank St. Petersburg, FL

2 is a bit high for this incident....called this morning to switch out my 2nd person . Daryl took my info and then placed me on hold to speak to his supervisor. 17 + minutes later I finally hung up. And didn't get a call back nor a call to give my review.

5 years ago

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Judy Greene Pahrump, NV

I only had AAA Home Insurance for a short time. The reason being that they failed to process a payment I made. When they tried to contact me, I was out of the country. Rather than wait a few weeks until I returned, they terminated my insurance. I had my home and car insurance bundled so this cost me money when I returned and realized the problem because I had been without insurance and my state has a penalty if you are without auto insurance.

3 years ago

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Ryan Vett McKees Rocks, PA

This was one of the worst companies I've dealt with for insurance. Hours of waiting on hold, being told they will only do certain things in-person at one of their locations. I could not cancel my policy without showing up in person to do so. Their rates were on par with other insurance companies, and I would not recommend them to anyone.

2 years ago

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Taraja Mitchell Kansas City, MO

Not great service IS horrible left me in the cold

3 years ago