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IKEA

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815 User Reviews

6.0

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Author: Kaitlyn Short

LAST UPDATED: July 17th, 2024

IKEA was established in 1951 and has created incredible relationships with hundreds of retailers internationally. Within the last year, IKEA has had 821 million people visit their 361 IKEA stores worldwide. IKEA offers a great variety of furnishings for every area you are looking for. IKEA stands by their concept of providing a range of home furnishing products that are “affordable to the many people, and not just the few”. They achieve this goal through uniting function, quality, design, value and sustainability. 

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The Good

  • Large selection
  • Quality customer service
  • Gives back to customers and communities
IKEA is an international business. As mentioned, they have 361 stores worldwide. This information tells us that IKEA has a large selection of product as well as the ability to distribute their furnishings to an array of locations. IKEA strives to help more people live a better life at home through creating realistic and affordable products. This store highly values its customers, employees, as well as the community. IKEA has set up foundations to help benefit people all around the world. They offer a variety of promotions and are continually encouraging people to create the best deal for their personal situations.
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The Bad

  • No free shipping
  • Product and service issues
IKEA does not have the option of free shipping. Depending on where the customer lives and what they ordered will determine the total shipping cost, but "free" is not an option. IKEA has had some complaints concerning delivery and collection issues in the past, such as not receiving products by their delivery date or not receiving products entirely. Other issues individuals have shown concern for include problems with the product or service they purchased. These vary depending on the item and are consistent with other major home furniture companies. Similar to delivery issues, problems are handled by their quality customer service department.
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The Bottom Line

Overall, we recommend IKEA for your home furnishing needs. The hiccups or complaints this company has received have been minuscule compared to the amount of success they have attained. They have a large product selection and are focused on providing their customers with the best value, design, and sustainability.   This company is expanding every year and has thousands of employees working hard to create new ideas for your furniture needs as well as improving the transportation and delivery process of its customer's products.   IKEA is continually offering deals and promotions to buyers allowing their products to become even more affordable for the everyday home.
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User Reviews

Star Rating

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4.4

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815 Reviews

Review Breakdown

5 grade

59%

4 grade

27%

3 grade

9%

2 grade

2%

1 grade

2%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Sambhav Jain Milpitas, CA

The thing i like most about Ikea is their collection and thought process in designing the furniture. But I am giving three start because of not so good return policy. I had to repair a carpet which i didn't use. It was kept in my house for around 3 months as Ikea is little far from the house where I stay. But the CC did not take it back saying there are stains on the back of carpet. They were not stains It was some dust which came on when I was loading the carpet on the Ikea flat trolley. I showed the CC that its just dust and can be cleaned by hands. But he did not listen. Another thing he told me that barcode is missing, When bill is there why do you need barcode? Also no where in the policy it is mentioned.

4 years ago

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Nichole Davidson Sandy, UT

IKEA is a fun place to explore if you've never been before. The store is setup so you have to walk the entire thing - there is a walkway that leads you through so you don't get lost. They do have shortcuts but it can still take you a bit to get to the section you want to go and it's easy to get turned around if you're not familiar with it. They have a large variety of products for a great price, but they won't last long and you have to assemble everything. IKEA is a Swedish company and the styles are simple and made for smaller homes or apartments - very European, which can be nice because you won't find similar products elsewhere. Ideal for college students or when you need something quick and cheap. Just know the majority of their products won't last long at all.

8 years ago

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Caloway Salt Lake City, UT

IKEA has some good things but they live up to the reputation of cheaply made furniture. I bought a bedside table, dresser, and headboard from them. Everything but the dresser was good. The dresser was garbage; it was super flimsy and even put together according to the instructions there are gaps and the drawers keep falling off their tracks. Wouldn't recommend. You pay a lot for poor quality.

4 years ago

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Yolanda Briganti Riverton, UT

Ikea has a good variety of home furnishing, and it has modern things. I don’t love the durability. I bought 14 cheap kitchen chairs there 9 years ago and I still have 10 but they have to be tightened every so often. I bought 3 couches there at the same time and 2 of the couches are slightly broken. One the armrest is lose. The other, one of the legs is bent so the product just doesn’t hold up over a long time. The table I bought is still good but the leaves stored under the table were water damaged unknowingly so we don’t store them under the table anymore.

6 years ago

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Jasmin Mena

Ikea used to be my absolute go-to place for inexpensive furniture, but I don't feel like Ikea is that cheap anymore. Ever since Covid their prices went up A LOT and the products weren't high quality to begin with. Since then I've had to look furniture from other places. It's still a great place for some things but the company has definitely lost some value in my eyes. During Covid they also had lots of delivery issues and they weren't transparent about when you would get your product if ever. I had to go through BBB to get my money back after months. Love the Swedish lunches though. If I didn't live so far away, I'd go just for the food.

2 years ago

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AK Riverton, UT

There are a lot fun things at IKEA. I enjoy wandering the floors and looking at each department, especially the kid and organization items. My kids also love their play place! That said, the check out process is so frustrating! First, to get to the check out you have to walk through the entire store (even with the short cuts it feels like a waste of time). Then, the lines at the register go so slow. It just seems so inefficient how they have them set up. There've been multiple times that I've been in line to purchase things, but just couldn't wait in the long lines and had to abandon the purchase all together.

6 years ago

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Paige Stockard Wichita, KS

IKEA is a great brand to find stylish and affordable furniture. The only thing is, it can be pretty inconvenient to put together the more complicated pieces on your own. Sometimes the instructions are hard to follow, and not having predrilled holes in the furniture can make it difficult.

5 years ago

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Darrell Provo, UT

IKEA is a good store that sells affordable furniture. Much of their stuff is quality for a great price; much of their stuff is low-quality for a great price. I shop there often, but you just have to realize that certain items they sell are low quality.

8 years ago

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Selena C. Kansas City, KS

Lord, there’s a lot of products here that u can find at ur local dollar tree store but with ikea expect to pay a couple dollars more. My last purchase from ikea was their “value” wash clothes and they have already fallen apart and been thrown away! Now as for their furniture, there’s a lot of the modern looks that are pretty awesome! I truly like the children’s furniture and the setups they have created! My son really likes the alternative looks they offer and so we choose to go there for his room!

1 year ago

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Marianne Marianne

I want to love Ikea. I do like Ikea, kinda. I am quite fond of my Ikea silicone kitchen mittens. But, I have been disappointed more than once to see small items displayed, yet not available until much farther into the store. I get that big box warehouse items may fall into this scenario, but small items need not. Ikea furniture isn't always quality, so I have to question if their disposable fare is really an environmentally good choice to make.

2 years ago

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Christian Nakamura Boerne, TX

IKEA have raised their prices recently. So has everywhere else, but this seems excessive. We used to be able to eat for two people for ~$20 at the cafeteria, but last time we went the price was over $35, and we got our regular favorites. I purchased a speaker three years ago for around $50, and the same one is now $80. They still have some good deals on semi-good quality products, but these price hikes have caused my wife and I to stop our IKEA dates.

2 years ago

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Emma Morrill

IKEA is similar to fast fashion in my opinion. It will get you what you need for a low price but the quality will be lacking, especially for larger items like furniture. You're better off going on FB marketplace to look for things made with materials that will last longer than a year. However, this is a good place to get starter furniture and smaller items if you are just moving out, furnishing a dorm room, etc.

2 years ago

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Ilspbeth Bruce

I love IKEA but the prices are just too high!!!! Would love to have things but cant justify the cost i have gotten gifts from there and some were hard to put together or were just not very good construction. each of these reviews are accurate as to my experience. even though they are very similar they are what i have experienced with each one. EVERYTHING costs too much these days and everyone is cutting corners to sell products. its just how it is. but IKEA has some great things I just dont buy them often.

2 years ago Edited May 1, 2023

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Mike Ika West Valley City, UT

So IKEA is ok. The furniture is cheap, but of course you have to put it together. The thing that keeps me from giving IKEA 5 stars is the fact that the quality of the furniture is such that my kids have torn thru their dressers in no time. The products aren’t as solid or sturdy as furniture that you dont have to assemble yourself. Once the novelty of shopping in the giant warehouse for low priced furniture wears off, youre left with furniture that wont last for years and years.

5 years ago

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Kathryn Robinson Riverton, UT

IKEA has some great products, but finding them in the store can be challenging. I would shop at IKEA more often if the store was laid out better and it didn’t feel like such a maze. Also, it seems like there are never enough employees working so I end up waiting much longer than I anticipate. With all that...I will still go in when I need a picture frame or a hot chocolate frother because the products are just that good.

6 years ago

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MeliG Scottsdale, AZ

I’ve been to the Tempe IKEA three times and have never been able to get the furniture items I wanted -always out of stock. You can always find things you need or didn’t know you needed!

4 years ago

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Daniela Garcia Miami, FL

Ikea is a great option if you’re shopping on a budget. Not every product is going to be great quality, but almost everything is worth the amount you pay. (The in-store food court is amazing).

5 years ago

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Kl

Fun store, but quality of products vary. We have bought beds that look amazing and are great quality, but the I purchased chairs for my business that just fall apart. I do enjoy the atmosphere and shopping experience.

6 years ago

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Brette Draper, UT

I love their stuff but it not as easy to put together or it doesn’t last! My family has bought many different kitchen tools such as microwaves and the dials break! Expect the quality to be what you pay for!

7 years ago

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Courtney De La Paz

It’s okay. I’ve heard a lot of good things about here and when I bought my furniture for my apartment it lasted for a while. However the durability was failing month after month. Was able to resale my dresser after small repair.

1 year ago

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Dawn Grover

IKEA has a nice selection of items. The items are contemporary and look good. However, I have found furniture and other items to be very cheaply made. Even though IKEA is less expensive than other places, I don't find the price to be worth the value.

1 year ago

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Whitney Hernandez Keller, TX

I love the affordability of ikea and all that they have to offer! My only complaint is their furniture is always the hardest to build and often times it doesn’t last. They have a little bit to improve on but overall I enjoy the store

3 years ago

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MattB Salt Lake City, UT

My wife and I recently visited IKEA for some home furnishings. The store is so large and overwhelming and the products are poor quality. We didn't end up purchasing anything there because we want products that are going to last.

5 years ago

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April aphe8493 Castle Rock, CO

All my life I heard so much hype about IKEA and then when I was 18 I finally went and I don't think its that nice. Like there is a lot of stuff, but the quality of the stuff isn't that good and then I have to build it all by myself in a different language. I think American furniture is a lot better in my opinion.

5 years ago

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Hailey Moody Austin, TX

If you are looking to invest in furniture that will last for years to come, this is not the brand for you, but can revamp your space for little cost. There are a lot of options and can be a good resource for decor, lighting, and fixtures for individuals with a lower end budget.

5 years ago

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Jon Robinson Riverton, UT

Ikea doesn't have the highest quality furniture, but they have some items you can't find anywhere else. It is the best place to buy bookshelves, picture frames, and storage cubes. You will need a GPS to find your way around the store.

5 years ago

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Michelle W Coraopolis, PA

If you have time to get lost in the store for a few hours, then IKEA is the place to go. We have a few pieces from there in our home that we bought in college, but that's just it, college. I wouldn't furnish my house with many items from here because they take forever to put together and not always the best quality.

6 years ago

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KC Riverton, UT

My wife loves this place, but I am not a fan. Even if there is a good value, I hate putting the furniture together. The shopping experience is a pain - I don't want to walk through the whold store and then stand in line forever to buy stuff. Still, I can see why some people like it.

6 years ago

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Kaydence Bonino Riverton, UT

Every time I shop at Ikea I feel like it takes me forever to get to the exit. The store is huge and I have the hardest time figuring out how to get to the cash registers. I find myself going in circles. The other thing is their carts! They are so hard to maneuver around.

6 years ago

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Tony Riverton, UT

Tons of items to choose from at very reasonable prices. My only gripe is you pretty much have to walk through the whole store to get out of there. Definitely a time eater and not real conducive to a quick in and out shopping trip.

6 years ago

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Adam Crawley Pleasant Grove, UT

I recently went to Ikea with my fiance to pick out some furniture. The individual rooms were often messy and unorganized because of no employees were walking around to monitor them. And because no employees were walking around, I couldn't ask the questions that I wanted to about the furniture. I was rather dissappointed.

7 years ago

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Asadullah Plano, TX

We have bought several items from ikea and have been mostly satisfied except for the couches which are already creaking despite that they have been used very carefully.

2 years ago

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Ted Rock Island, IL

IKEA has a great variety of items at a great price. The only thing I don't like about IKEA is their store layout. I just can't seem to find my way around the store.

5 years ago

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Larry Hawker

Value priced but you get what you pay for. I don't think their "put it together yourself" furniture is a good value. I doesn't last more than one move.

6 years ago

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Denise H. Mona, UT

I don't necessarily always care for the style of IKEA's furniture, but I have purchased accessories and kitchen items that are decent quality, cute and inexpensive.

8 years ago

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Sherran Nutson Atlanta, GA

I started shopping at IKEA about 25 years ago. Over the years, IKEA quality has fallen and the stores are not as clean, neat as before the COVID Pandemic. Prices have risen but the quality of the products has fallen.

2 years ago

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Julie Taylor Ogden, UT

Store is a nightmare. Their price is okay but their quality isn't as good for their price. But its not bad and I would go there but I would go to other stores first before I go to IKEA

5 years ago

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Customer Saratoga Springs, UT

The stores are easy to get lost in. Don’t go if you get dizzy easily. I never seem to buy much when I go. Very inexpensive items but more for college age people or young families.

5 years ago

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tania moe Olive Branch, MS

While the prices are affordable, many of the items I've purchased from Ikea have been of mediocre to poor quality. I do appreciate the option of low prices on the variety of goods sold there.

5 years ago

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mccandless24 Kaysville, UT

I really enjoy the price of Ikeas furniture but I don’t think it out weighs the time and issues I had having to put together the item. The quality was sub par. The store had great customer service and was clean.

5 years ago

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Ellen Morris Potomac, MD

Ikea furniture looks great and its tasteful and easy to have in your apartment. Its also cheap which is a benefit, but the issue here is that their quality is poor and wears out sooner than I would like.

6 years ago

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Alyssa skinner Gilbert, AZ

I’ve bought a few things from ikea and the quality of there products aren’t bad but it isn’t the best. If you are looking for something that will last a year or so this is the place to go!

6 years ago

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Jason Chastain

The quality matches the price. If you want to pay 2/3 the price of another company, and get product that are 2/3 as good then shop IKEA.

6 years ago

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Natasha Salt Lake City, UT

Decent place to go shopping, but they aren't the best. The customer service is about average. Decided to shop elsewhere in the future.

7 years ago

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Lindsey American Fork, UT

I think furniture at IKEA is pretty un-sturdy for the most part. It's cheap and looks nice, but doesn't last for a long time.

7 years ago

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Lindsay H. Draper, UT

I don't mind IKEA. I got some decent stuff here for my college dorm. The quality isn't amazing, but the price wasn't bad for a student budget.

8 years ago

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janice pan ,

Ikea has great prices, but I don't like putting it all together, it's worth the money to get it put together. I love the little details I get for my kids' bedrooms here.

5 years ago

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Sandi Burkinshaw South Jordan, UT

Not a fan of the maze of the story and how difficulty it is to get from one side to the other. The furniture is not quality, probably more suited to a college student.

5 years ago

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Ethan Cheyenne, WY

Has a great range and variety of products. The one with I do not like about this store is there is only one way in and once you go in, it takes forever to get out.

5 years ago

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Justin McMurtrey South Jordan, UT

IKEA is good solid store if you want cheap furniture. Can’t beat their prices, but the quality matched the price. Their stuff never holds up to higher priced furniture.

5 years ago

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