IKEA

Customer support - VERY BAD. I asked to cancel Sofa from my order, but it was too late. It had to be delivered and then refused. I tried, but delivery boys brought some parts of that sofa into my house and rejected my refusal request. But some parts of sofa were actually refused (#1) - it was July 10th. Then I had to order pickup for return for the rest of sofa parts (#2) I received refund for #2, but I still did not get my refund for #1 According to CS agent "According to our database those items were not returned yet". I am waiting starting from July 10th for the refund and now I am told that... there is no estimated time for refund because it's a special case. Really?? this is your special case, I don't care how you deal with your delivery company. Please return my money. I already did 20 phone calls to IKEA customer support. Can you make this refund happen??

IKEA was the greatest pain I’ve ever experienced. Buying the item was difficult with it’s confusing website format. It took over a month to finally ship a small entertainment center. And even when I got it, I had way too much trouble assembling it. The instructions were difficult to follow. And when I finally got it built it didn’t stay together. It was a terrible experience.

Terrible customer service and poor quality. The store itself is overwhelming if you haven't shopped their a few times. Add in the fact that some must help you and that your not at a vending machine it makes it that much worse. For for the price you can get higher quality furniture elsewhere

Never received my dresser. Got charged for it. Have tried calling customer service for over a week and “all circuits are busy”, I’ve emailed, messaged on social medi and no response. Terrible. It should be a crime what they are doing to their customers.

Ikea offers great furniture if you only need it to last a year or so. After that it breaks. It is also an absolute nightmare to put together. I also don't feel like it is that much more affordable than other furniture stores. I wouldn't recommend shopping here.

My wife has dragged me to Ikea a few times and I think all of their products are lacking. We did buy a bookshelf there that was just terrible a few years ago. The bookshelf was mostly filled with lightweight kids books, if someone leaned on the bookshelf just wrong, the shelf would tip. I'm just glad it didn't hurt anyone.

the absolutely worst store in the world. Will never set foot in there again. They have zero customer service when trying to find something. Not worth my time for the low level of customer service.