Name: Wayfair
Rating: 4.3

star star star star star

Sonya Parker Mesa, AZ

I love shopping at Wayfair. The prices are fair, good products, and excellent delivery service.

5 months ago

star star star star star

Dmorneault

So easy, great quality products. Reasonable delivery times. I recommend getting the AP!

5 months ago

star star star star star_border

Loretta Ortego LA

Because we're a new customer we were pleased to have a timely consult and a quick response by email.

5 months ago

star star star_border star_border star_border

Smiles Ofpatrick

Lots of advertising but the quality just isn't there yet to present evidence to counter. Ordered a number of times, most of the times the orders were broke within a month or arrived broke or missing things. Poor quality.

6 months ago Edited October 19, 2023

star star star_border star_border star_border

MFam2023 Boston, MA

Vast options but ridiculously slow shipping. We ordered a couch and had to wait months for it to arrive. It seems most of what you order is not in stock or available to fulfill.

8 months ago

star star star star star

Elizabeth Stanford Kyle, TX

I love my WayFair, great products, there is nothing that I would not buy from them, I a very happy customer!!!

8 months ago

star star star star star

Melissa Denver, CO

I love all the selections of products that Wayfair provides. The prices are fair and the quality is very good.

8 months ago

star star star star star_border

Elizabeth Larsen

Quality of items seems to be mediocre to poor. But you pay for what you get. The customer service is great! the app is great too!

8 months ago

star star star_border star_border star_border

allgirl5591 Sacramento, CA

So far the product I have gotten is good, the other has yet to come. when I called to talk to them about the shipment issue the young woman did not seem to care , they tell you two day and it is not two day shipping and they're customer service sucks. They assume that you have nothing better to do than sit around and wait for your shipment

3 years ago

star star_border star_border star_border star_border

hairy Liberty Hill, TX

Wayfair has had my money for a month now - they have not sent me the items in stock and have not returned my money. They say they can't find it. I have made numerous calls and the latest as of yesterday was an hour and 17 minutes of my time. I have tried the business office, the order line, email, etc....... DO NOT ORDER FROM THEM. Build.com is 100000% better. They always service my account.

3 years ago

star star_border star_border star_border star_border

ccduckie Williamsport, MD

polite people but could not solve my issue when trying to purchase refridgerator and stove with fortiva retail approved credit. fortiva said i was good to go but when trying to purchase those appliances after clicking on the checkout now button all i got was a screen that said WHO TURNED OUT THE LIGHTS. wayfair could not assist the sell? no help from anyone at wayfair as to why those items could not be purchased.

4 years ago

star star_border star_border star_border star_border

Connie Halverson De Smet, SD

This was my first order with Wayfair. I ordered a vanity on August 15. After a month of no word on delivery, I started calling. They kept pushing the date back and finally today, 2 1/2 months later, they said the shipper lost it. My only recourse was a refund or to order a replacement. You can imagine how this delay has messed with our remodeling project. They tell me replacement won't be here til Dec.....6 weeks from now.

4 years ago

star star star star star

Doug Zundel

Have had great purchases for my home from this company. From furniture to decor. Prices are very competitive and quality good.

4 years ago

star star star star star_border

Carol N Little

I liked the selection of furniture. It was eclectic and displayed well. There was a good selection and I liked the fact that the furniture was in different styles and colors.

4 years ago

star star star star star

Kris Palm Bay, FL

Bought pots and pans here. Very good quality! and the variety of products is very large you could buy almost everything you need in one place

4 years ago

star star star_border star_border star_border

Lauri Birmingham, AL

Quick shipping and free on almost anything BUT if you have to return something , it will cost you dearly. I ordered a litter box and upon requesting a return authorization, I was going to be charged $18 (!!!) shipping leaving me at $1 refund. I won’t ever order again.

4 years ago

star star_border star_border star_border star_border

Anthony Scott Charlotte, NC

I ordered a swing bench from wayfair and they sent it with out all the assembly parts. So I contact them to a get it situated I got an email from replacement parts they were going to send what I didn't have but when I reply twice no one contacted me back to let me know when I was going to get my other products that I paid for on top of that it cost me money to send the product back that was messed up from the jump.

4 years ago

star star star_border star_border star_border

Julie Mansfield, MA

The king bed that was ordered arrived damaged and not made right. The bed frame had a huge hole on it that was NOT intentional... there are staples around it - looks like crap. Also the metal support beam that’s meant to go across the base is not long enough. Not happy and it also took an entire week for someone to come out to put it together.

4 years ago

star star_border star_border star_border star_border

Rebekah Jahna Babson Park, FL

Worst customer service ever! Ordered 6 ceiling fans. One was defective. Wayfair said item discontinued. They offered me a store credit. I have 5 matching ceiling fans hanging that I payed electricians. A store credit gets me nowhere!! One year warranty useless!! They did NOTHING to help me. Wayfair buys up discontinued items and sells them to you at their “discounted price.” If you choose to use Wayfair, just know they don’t honor their claims. Buyer beware!

4 years ago

star star_border star_border star_border star_border

Dina Miami, FL

Product didn’t match the picture. The order came split up and was super late. They had no idea what happened once shipped and had to comp me my order. Then I find out their policy allows only 30 days return and they told me they would do an exception for me and do me a favor to “let me” return it for a credit. Then shipping label takes two week and I had to pay for returning the product. We all know that song maybe someone should make anew one about how bad they are. Don’t waste your time. Go to Amazon or BBB .

4 years ago

star star_border star_border star_border star_border

Bunty Allan

Terrible experience....advertised free shipping but never got satisfaction. said I lived in a "remorte area"...SE Bc is not the North Pole....was promised all manner of things and nothing delivered, my neighbor 4 doors down ordered 5 months earlier and received her order direct to her home at NO charge. WTH...know lots of people in my town that have ordered and not been charged. VERY POOR CUSTOMER SERVICE and NO answers. BUYER BEWARE!!!!

4 years ago

star star_border star_border star_border star_border

Forsyth

The service i received when i ordered a bed from Wayfair was shocking. Be watchful of their promised delivery date. Once you place your order this date gets extended. I received an update indicating a delivery slot of Friday pm, their customer service team could not confirm an estimated time. In the end my order did not arrive and i subsequently had to cancel my order out of frustration. Also as i found out they do not deliver on weekends.

4 years ago

star star_border star_border star_border star_border

Hannah Coyle Marietta, GA

I ordered 2 counter stools from wayfair. One came in the correct color, the other came in a color we did not order. The company sent back the wrong colored stool for free. THEN we order 2 more counter stools since now we only had one. The order contains one correct color and one wrong collar AGAIN. Now we have to wait for after Christmas to receive hopefully the correct counter stool.

5 years ago

star star_border star_border star_border star_border

Jerry Smith Hagerstown, MD

In 2015 I purchased the "Good Directions Lazy Hill Bristol Farm Post Mounted mailbox and post. After the first year, the powder-coated finish began to peel away from the sides and door of the mailbox. Good Directions was kind enough to understand and they replaced the mailbox for free. Now, the door will not close on the replacement mailbox just 9 months after receiving it. This is an expensive mailbox and should be expected to last more than 1 or 2 years. I learned my lesson here - I will go to Lowe's and get a $25 mailbox.

5 years ago

star star star star star

Shari Evers Lehi, UT

Shipping with Wayfair is amazing. Our love seat came in a cute little box, and I had no idea how it all even fit in there! Extremely innovative!

5 years ago

star star_border star_border star_border star_border

Chris New York, NY

I ordered an LP Horizontal Record Multimedia Cabinet on June 20th and after a long wait I received a delivery date of August 28 from 3-7pm. Well, it’s August 28 at 10:51 and still no delivery. I’m not very happy with this company and it’s clear their delivery isn’t very organized or respect their customers time. I don’t think I’ll be ordering and furniture from them again time soon.

5 years ago

star star_border star_border star_border star_border

ERVIN Bollinger Phoenix, AZ

I purchased a wool rug from Wayfair it started fraying right away called customer service and was told there's nothing they could do for me but that's just the way wool rugs do I don't know about you but ordering online something like this I would not recommend unless it comes with a guaranteed return policy I mean come on two months after I own it it starts doing this was very disappointed in their customer service buyer beware

5 years ago

star star star star star

Steve

Good returns at a great value. Huge assortment of furniture. Decorated our entire new home for a fraction of big box places.

6 years ago

star star star star star

Theresa Donnelly Catonsville, MD

I have gotten several couches, lots of lamps, sheets, towels etc. All of it was great value for the price and held up well. Fantastic stuff!

6 years ago

star star star star_border star_border

Blake Wilcox Salt Lake City, UT

Wayfair has a big selection of different furniture and decor. Their prices are great as well. However, they charge a lot for shipping and their deliveries are late most of the time.

6 years ago

star star star star star

Alexciz

I LOVE Wayfair. Haven't been in a position to use them recently but whenever I do? I never have issues with quality or service.

8 months ago

star star star_border star_border star_border

Maya My McDonough, GA

The downfall is the amount of time it takes to receive your item, or that the item may be out of stock or on back order, and they attempt to hold onto your money but wait several weeks to provide the product unless you request a refund. Not a good way to do business.

8 months ago

star star star star star

michelle haygood

I love Wayfair! I have ordered from then once and had no issues with my order. Me desk arrived with no issues and I love them

9 months ago

star star star star star

Scarlett Sadler Houston, TX

Weary of purchasing furniture on like however I have purchased 4 items since December 2022 and have had nothing but success!

9 months ago

star star star star star

Randy Speers Little Rock, AR

Always finding the best deals. I would recommend everyone shop at Wayfair, especially during the Holidays. Thank you WayFair !

9 months ago

star star star star star

Sarah Wade Spring, TX

I have ordered several items from Wayfare. Everything I have ordered has been very good quality not cheaply made and last for years.

9 months ago

star star star_border star_border star_border

Iesus ego confido in vobis New Port Richey, FL

We bought one reclining chair from Wayfair. The chair is several years old, but it has needed repair many times. Bolts, nuts and washers fall off from use. It is functional, but not the most comfortable chair we've sat on.

9 months ago

star star star star star

Kymberly Ellis Andalusia, AL

Completely addictive site. The quality of customer service is great. I have had issues when receiving orders. Always taken care of expeditiously.

9 months ago

star star star star star

Shannon Cummings Miami, FL

We purchased the Fulton for our RV. Free shipping which would have cost us an additional $1100.00! Good product, arrived a day early

10 months ago

star star star star star_border

patricia valeri

I have purchased form Wayfair for many years. The quality of goods has diminished in the last few years. I wouldn't mind if the return policy was better such as it used to be.

5 months ago

star star star star star_border

Lisa Cape Coral, FL

Wayfair has a lot of items that your normal stores don't carry. They are quick to ship and items seem to be of good quality. The only thing I dislike is that some items are non returnable and the prices are a bit higher.

1 year ago

star star star star star_border

Faith Marie Friedrich Chicago, IL

Best dollar amount spent on small area rugs. They have polypropylene, cotton, jute and wool. Wool, cotton, jute the edge of the rug is flatter, people and pets don't stumble.

1 year ago

star star star star star

Constance Falatea Kirkland, WA

Purchased tables, lamps, a rug and chaise lounge and have been completely satisfied with the quality of the pieces. The prices were reasonable and delivery was timely.

4 years ago

star star star star star

Brenda Thomas Ferron, UT

Wayfair is the best place to buy online furniture. I have purchased a couple kitchen benches and some farmhouse style barstools. All purchases have been top quality.

4 years ago

star star star star_border star_border

Lori Fletcher Saratoga Springs, UT

A bit overpriced, but I found the cutest plant that I'd been looking for a long time. Good thing you can always find a discount. Their descriptions and products are great. They keep sending coupons in the mail but they're good for new customers only. Seems like a waste of money for them to keep sending those that won't be used.

4 years ago

star star star star star_border

Kaitlyn Rios Ogden, UT

Wayfair is great online giving great furniture selection at low prices. They have a variety of furniture styles that allowed us to furnish several rooms on a budget. Great delivery options too!

4 years ago

star star star star star

LoertscherL Riverton, UT

We have blight several things from Wayfair and have never been disappointed. Even with damage item, the replacement product was sent out and received very quickly.

4 years ago

star star star star star

Tiffany I Elkridge, MD

Quick shipping and easy assembly. Step by step instructions. I like both IKEA and Wayfair; however, I shop with Wayfair more due to the free shipping.

4 years ago

star star star star star

Jon Robinson Riverton, UT

We had a really hard time finding barstools that matched our kitchen and would be kid approved. We finally found some at Wayfair and they've held up great against our 5 kids.

4 years ago

star star star star star_border

Violet Acosta Stewart Marietta, GA

My wife likes to buy furniture and decorations from this site. And I put all of the items together and hang them up. So far it all seems to be quality products. We will be purchasing more things in the future.

4 years ago