Name: Wayfair
Rating: 4.4

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Jerry Smith Hagerstown, MD

In 2015 I purchased the "Good Directions Lazy Hill Bristol Farm Post Mounted mailbox and post. After the first year, the powder-coated finish began to peel away from the sides and door of the mailbox. Good Directions was kind enough to understand and they replaced the mailbox for free. Now, the door will not close on the replacement mailbox just 9 months after receiving it. This is an expensive mailbox and should be expected to last more than 1 or 2 years. I learned my lesson here - I will go to Lowe's and get a $25 mailbox.

5 years ago

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Shari Evers Lehi, UT

Shipping with Wayfair is amazing. Our love seat came in a cute little box, and I had no idea how it all even fit in there! Extremely innovative!

5 years ago

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Chris New York, NY

I ordered an LP Horizontal Record Multimedia Cabinet on June 20th and after a long wait I received a delivery date of August 28 from 3-7pm. Well, it’s August 28 at 10:51 and still no delivery. I’m not very happy with this company and it’s clear their delivery isn’t very organized or respect their customers time. I don’t think I’ll be ordering and furniture from them again time soon.

6 years ago

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ERVIN Bollinger Phoenix, AZ

I purchased a wool rug from Wayfair it started fraying right away called customer service and was told there's nothing they could do for me but that's just the way wool rugs do I don't know about you but ordering online something like this I would not recommend unless it comes with a guaranteed return policy I mean come on two months after I own it it starts doing this was very disappointed in their customer service buyer beware

6 years ago

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Steve

Good returns at a great value. Huge assortment of furniture. Decorated our entire new home for a fraction of big box places.

6 years ago

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Theresa Donnelly Catonsville, MD

I have gotten several couches, lots of lamps, sheets, towels etc. All of it was great value for the price and held up well. Fantastic stuff!

7 years ago

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Blake Wilcox Salt Lake City, UT

Wayfair has a big selection of different furniture and decor. Their prices are great as well. However, they charge a lot for shipping and their deliveries are late most of the time.

7 years ago

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Jeri Bryant

Wayfair consistently delivers high-quality products that meet or exceed my expectations. I have purchase many home items over the years and they are still looking great.

11 months ago Edited September 15, 2023

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Debra Sumter, SC

The items I chose were available in a color that fit in well with my other furniture. Some of the instructions were confusing and made assembly difficult.

11 months ago

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Linda Russell Republic, MO

Wayfair has a fantastic selection of furniture. The quality of their merchants is very good. Have bought many items for my new home and completely and thoroughly pleased.

1 year ago

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E S

I ordered a sofa and I’m extremely happy with it. It’s very dog friendly. The only thing that I wasn’t happy with was the delivery. I bought the L-shape sofa in 2021 and it’s still like new.

1 year ago

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K.I.W. Lawrence, KS

If you are willing to sift through a lot of listings, you can find some good deals here. However, be warned the quality of the items can be very hit-or-miss. Fortunately, they have a decent return policy and accessible customer service.

1 year ago

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Terry Salazar Eagle, ID

Love Wayfair!! Great customer service and pricing. No hassles with returns and shipping is prompt and packaging well done. They are my go to for online shopping!

1 year ago

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Rebeka Melber Washington, DC

LOVE wayfair. Prices are great, quality is very good. They have a professional service as well for helping you find what you need. Loyal customer for life!

1 year ago

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Lisa Cape Coral, FL

Wayfair has a lot of items that your normal stores don't carry. They are quick to ship and items seem to be of good quality. The only thing I dislike is that some items are non returnable and the prices are a bit higher.

1 year ago

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Faith Marie Friedrich Chicago, IL

Best dollar amount spent on small area rugs. They have polypropylene, cotton, jute and wool. Wool, cotton, jute the edge of the rug is flatter, people and pets don't stumble.

1 year ago

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Constance Falatea Kirkland, WA

Purchased tables, lamps, a rug and chaise lounge and have been completely satisfied with the quality of the pieces. The prices were reasonable and delivery was timely.

4 years ago

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Brenda Thomas Ferron, UT

Wayfair is the best place to buy online furniture. I have purchased a couple kitchen benches and some farmhouse style barstools. All purchases have been top quality.

4 years ago

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Lori Fletcher Saratoga Springs, UT

A bit overpriced, but I found the cutest plant that I'd been looking for a long time. Good thing you can always find a discount. Their descriptions and products are great. They keep sending coupons in the mail but they're good for new customers only. Seems like a waste of money for them to keep sending those that won't be used.

4 years ago

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Kaitlyn Rios Ogden, UT

Wayfair is great online giving great furniture selection at low prices. They have a variety of furniture styles that allowed us to furnish several rooms on a budget. Great delivery options too!

4 years ago

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LoertscherL Riverton, UT

We have blight several things from Wayfair and have never been disappointed. Even with damage item, the replacement product was sent out and received very quickly.

4 years ago

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Tiffany I Elkridge, MD

Quick shipping and easy assembly. Step by step instructions. I like both IKEA and Wayfair; however, I shop with Wayfair more due to the free shipping.

4 years ago

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Jon Robinson Riverton, UT

We had a really hard time finding barstools that matched our kitchen and would be kid approved. We finally found some at Wayfair and they've held up great against our 5 kids.

4 years ago

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Violet Acosta Stewart Marietta, GA

My wife likes to buy furniture and decorations from this site. And I put all of the items together and hang them up. So far it all seems to be quality products. We will be purchasing more things in the future.

4 years ago

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Asia Bui Gulfport, MS

We bought this really cool and chic bedframe from here and it came so quickly for my sister's new room! It is such nice quality and came here so fast!

4 years ago

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Yanesezah Fenelon Delray Beach, FL

I use wayfair to purchase a majority of my housing furniture. The furniture is reasonably priced and always designer. I also appreciate the fast shipping.

4 years ago

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Nathan D. Warrendale, PA

I ordered my dining room table from Wayfair, I live in an apartment and needed a nice modern table on the smaller side to fit. The package delivered in good shape and the assembly wasn't overly complicated.

4 years ago

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abby becht Pleasant Grove, UT

Wayfair is a good online store that is very easy to use. My friend always gets her decor from here and she absolutely loves it. She says that the products are always a perfect addition to her house.

4 years ago

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Shauna Smith Austin, TX

Have used Wayfair regularly. Good search tools with other similar items also highlighted. Good price range and quality options. Great customer service and follow up.

4 years ago

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Alyssa Boren American Fork, UT

I love how it ships free. Everything is already so much better since I don't have to pay the extra money to ship it. Everything I have gotten has been in good condition after it's been delivered.

4 years ago

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Cassandra Sunnyvale, CA

Wayfair can be a bit overwhelming if you don't know what you are looking for. They have SO many options of items, which can be a good thing or a bad thing. You can get great prices though, so it's worth the search!

4 years ago

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Marissa Redwood Falls, MN

I bought my baby's crib through Wayfair, and the price was significantly cheaper through them than other companies that carried the exact same crib. And they offered free shipping. I was very pleased.

5 years ago

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Andrea Smith Idaho Falls, ID

I have ordered light fixtures and faucets from Wayfair and the quality has been excellent. They arrive quickly, are well-packaged, and I've been very happy with their customer service.

6 years ago

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Christina Coon

Great furniture at a wonderful price with a fast delivery service.

4 months ago

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Michael Blitz Hicksville, NY

Interesting selection of products that are SOMETIMES priced nicely, and sometimes priced surprisingly high.

6 months ago

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Hank Ricardo Winnipeg, MB

Horrible customer service In calling to complain about delivery and damage, her only response was, "We're not Amazon." I was shocked at what she said. I'm sorry I turned my back on Amazon. Won't be dealing with them again.

6 months ago

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SJ BURNEY Dayton, OH

Have bought a few products from Wayfair. Everything I have purchased has been good quality and reasonably priced

6 months ago

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Annette Branson, MO

Wayfair delivers EXACTLY WHAT YOU SEE AND READ. Never in ten years have I been disappointed.

7 months ago

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Thatguy Cincinnati, OH

Online is not a good place to shop I ordered one thing and they sent me something like it and then add insult to injury by insulting my intelligence it was clearly not the right product and now I’m stuck with a bill of boxing up and sending it back and they just want me to accept it… that’s not what we ordered!

3 years ago

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Toni Purdy Bullhead City, AZ

Great selection of products. Easy to shop online and the prices are within reason. Nice to shop from home.

3 years ago

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jimena Gomez Dallas, TX

BEYOND DISGUSTING everything is overpriced their quality of their items are the same as DOLLAR TREE ITEMS !! Insane. I will never buy from wayfair again especially not with the kid trafficking allegations they have been accused of in 2020. NO THANK YOU !

4 years ago

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Waste of Money Baltimore, MD

I absolutely love Wayfair. The quality of products I have gotten is unmatched to any other online store.

4 years ago

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DONNA S DAWE Locust Dale, VA

Like the items purchased except last table purchased arrived without an internal shelf. After multiple requests, they agreed to send the shelf but it never arrived and only response was to offer a discount on next purchase ! No thanks!

4 years ago

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Hector Dominguez

VERY GOOD, SPECIALLY WITH THE SPANISH SPEAKING PERSONNEL - KIND, COURTEUOS AND VERY HELPFUL ALL THE TIME

4 years ago

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Frustrated Customer Gambrills, MD

Terrible experience with this company. My first order was lost and no one could tell me where it was. My second order came with a defective part and when I called they told me it would take two weeks to get a replacement part in. Will never ever order from here again and would advise everyone to stay away.

5 years ago

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Annie Monaghan

Bought the dollhouse book shelves. Very poor quality, made from MDF not wood, shoddy paint work and scuffs. The assembly instructions are poor. The door holes as seen on the pictures aren't on the furniture..unsure why not?

5 years ago

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Jon Waynesboro, VA

It was an awful experience and I will never purchase or recommend Wayfair. I purchased a swing set for my grandkids on May 3,2019, your website says ships from warehouse on 5-7 days, It shipped on May 9, 2019, I received it June 11,2019 Pretty sad that a company as big as Wayfair can’t track packages, you need to take lessons from UPS or FedEx

5 years ago

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Diana Akron, OH

I paid over $400 for a couch and it broke. It is beyond repair. Also the cushions get warped if you sit on them and one of the cushions tore on the bottom. Also the the weaved straps under the cushions tore. I live by myself and this couch didn't even last a year and a half. Worst money I ever spent.

5 years ago

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Eric Czosnyka Hamburg, NY

Bought a coffee table from Wayfair thru Ebay. Receive the table 6 weeks later damaged. They wouldn't send a new one in its place and then take the old one. Customer service is poor. I had to fix the table at own expense. Beware!

5 years ago

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elizabeth seltzer Langhorne, PA

If I could give them a no star I would, Their customer service is non existent. I spoke with 5 different people and received 5 different answers. One being a manager, Shelbi R. Case Manager. I called her, left messages; sent emails.......no reply. I will never order anything from them again.

5 years ago