Name: Wayfair
Rating: 3.9

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Aimee Mortensen Salt Lake City, UT

Wayfair has quality furniture and accessories. I’ve bought numerous light fixtures and have been happy with the quality, price, and customer service. Usually ships quickly as well.

5 years ago

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Charlotte Bethesda, MD

As a designer I look for quality and great prices for my diverse client. Wayfair has it all! Plus easy shipping and returns. Have had great experience with them for numerous purchases.

5 years ago

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Allison Campbell Gulfport, MS

Wayfair is a easy way to get unique home products and furniture but they do tend to over price everything. I just find it to be a lot more expensive then actually buying products from a store.

5 years ago

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Amy Boren American Fork, UT

I bought 2 lamps from this site. They came on time and looked like exactly what I ordered. I had a coupon that gave me free shipping so that was great. Over all a great experience so I will be back.

6 years ago

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Beth Farmer Pleasant Grove, UT

Wayfair is a great place to look for home furnishings. Good quality. Lots of products and styles to choose from. Affordable. Free shipping if you spend a certain amount. Their website is user friendly and easy to navigate.

6 years ago

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Reese Pleasant Grove, UT

I bought a beautiful leather trunk seat, for the bottom of my bed and I also bought some stools for my kitchen and they both were easy to find and were easy to purchase and I could compare them and it worked out great.

6 years ago

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Stephanie Orem, UT

I have used Wayfair multiple times and always really love the selection and prices. The quality of products is amazing and the way they ship makes everything very simple and clean!

6 years ago

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Ashley Pleasant Grove, UT

I have purchased some furniture from Wayfair and and quality is supurb! There is always free shipping which seems incredible to me. It does take longer than normal though but if you are patient you can really find some great deals.

6 years ago

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Diana Melnyk

I have used Wayfair.ca not .com. Hope this still counts. They have great selection. My brother purchased a beautiful leather sofa from wayfair.com. I would likely shop more online from this store if I lived in the United States.

7 years ago

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Unhappy Customer Bellevue, WA

Wayfair simply makes up "scheduled delivery" dates for orders. DO NOT BUY ANYTHING from Wayfair if you need it delivered within a month or two. The delivery dates they give are 100% fiction. Ordered an item on November 19 and had a "scheduled delivery date" of November 28 which came and went. Then they said December 4. Now I "may" be contacted sometime by December 14 to SCHEDULE a delivery. STAY AWAY!

2 years ago

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Catherine Falk Los Angeles, CA

They deserve zero stars for their horrible customer service and insane return fees even when you stop shipment on an item they will charge you hundreds of dollars and not have that specified under the item you are purchasing. They treat customers like second class citizens and could care less about accommodating or making things right. It’s as if they are going bankrupt and they are squeezing every customer on return fees as a scam. Buyer beware…..

2 years ago

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allgirl5591 Sacramento, CA

So far the product I have gotten is good, the other has yet to come. when I called to talk to them about the shipment issue the young woman did not seem to care , they tell you two day and it is not two day shipping and they're customer service sucks. They assume that you have nothing better to do than sit around and wait for your shipment

4 years ago

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hairy Liberty Hill, TX

Wayfair has had my money for a month now - they have not sent me the items in stock and have not returned my money. They say they can't find it. I have made numerous calls and the latest as of yesterday was an hour and 17 minutes of my time. I have tried the business office, the order line, email, etc....... DO NOT ORDER FROM THEM. Build.com is 100000% better. They always service my account.

5 years ago

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ccduckie Williamsport, MD

polite people but could not solve my issue when trying to purchase refridgerator and stove with fortiva retail approved credit. fortiva said i was good to go but when trying to purchase those appliances after clicking on the checkout now button all i got was a screen that said WHO TURNED OUT THE LIGHTS. wayfair could not assist the sell? no help from anyone at wayfair as to why those items could not be purchased.

6 years ago

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Connie Halverson De Smet, SD

This was my first order with Wayfair. I ordered a vanity on August 15. After a month of no word on delivery, I started calling. They kept pushing the date back and finally today, 2 1/2 months later, they said the shipper lost it. My only recourse was a refund or to order a replacement. You can imagine how this delay has messed with our remodeling project. They tell me replacement won't be here til Dec.....6 weeks from now.

6 years ago

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Doug Zundel

Have had great purchases for my home from this company. From furniture to decor. Prices are very competitive and quality good.

6 years ago

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Carol N Little

I liked the selection of furniture. It was eclectic and displayed well. There was a good selection and I liked the fact that the furniture was in different styles and colors.

6 years ago

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Kris Palm Bay, FL

Bought pots and pans here. Very good quality! and the variety of products is very large you could buy almost everything you need in one place

6 years ago

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Lauri Birmingham, AL

Quick shipping and free on almost anything BUT if you have to return something , it will cost you dearly. I ordered a litter box and upon requesting a return authorization, I was going to be charged $18 (!!!) shipping leaving me at $1 refund. I won’t ever order again.

6 years ago

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Anthony Scott Charlotte, NC

I ordered a swing bench from wayfair and they sent it with out all the assembly parts. So I contact them to a get it situated I got an email from replacement parts they were going to send what I didn't have but when I reply twice no one contacted me back to let me know when I was going to get my other products that I paid for on top of that it cost me money to send the product back that was messed up from the jump.

6 years ago

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Julie Mansfield, MA

The king bed that was ordered arrived damaged and not made right. The bed frame had a huge hole on it that was NOT intentional... there are staples around it - looks like crap. Also the metal support beam that’s meant to go across the base is not long enough. Not happy and it also took an entire week for someone to come out to put it together.

6 years ago

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Rebekah Jahna Babson Park, FL

Worst customer service ever! Ordered 6 ceiling fans. One was defective. Wayfair said item discontinued. They offered me a store credit. I have 5 matching ceiling fans hanging that I payed electricians. A store credit gets me nowhere!! One year warranty useless!! They did NOTHING to help me. Wayfair buys up discontinued items and sells them to you at their “discounted price.” If you choose to use Wayfair, just know they don’t honor their claims. Buyer beware!

6 years ago

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Dina Miami, FL

Product didn’t match the picture. The order came split up and was super late. They had no idea what happened once shipped and had to comp me my order. Then I find out their policy allows only 30 days return and they told me they would do an exception for me and do me a favor to “let me” return it for a credit. Then shipping label takes two week and I had to pay for returning the product. We all know that song maybe someone should make anew one about how bad they are. Don’t waste your time. Go to Amazon or BBB .

6 years ago

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Bunty Allan

Terrible experience....advertised free shipping but never got satisfaction. said I lived in a "remorte area"...SE Bc is not the North Pole....was promised all manner of things and nothing delivered, my neighbor 4 doors down ordered 5 months earlier and received her order direct to her home at NO charge. WTH...know lots of people in my town that have ordered and not been charged. VERY POOR CUSTOMER SERVICE and NO answers. BUYER BEWARE!!!!

6 years ago

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Forsyth

The service i received when i ordered a bed from Wayfair was shocking. Be watchful of their promised delivery date. Once you place your order this date gets extended. I received an update indicating a delivery slot of Friday pm, their customer service team could not confirm an estimated time. In the end my order did not arrive and i subsequently had to cancel my order out of frustration. Also as i found out they do not deliver on weekends.

6 years ago

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Hannah Coyle Marietta, GA

I ordered 2 counter stools from wayfair. One came in the correct color, the other came in a color we did not order. The company sent back the wrong colored stool for free. THEN we order 2 more counter stools since now we only had one. The order contains one correct color and one wrong collar AGAIN. Now we have to wait for after Christmas to receive hopefully the correct counter stool.

6 years ago

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Jerry Smith Hagerstown, MD

In 2015 I purchased the "Good Directions Lazy Hill Bristol Farm Post Mounted mailbox and post. After the first year, the powder-coated finish began to peel away from the sides and door of the mailbox. Good Directions was kind enough to understand and they replaced the mailbox for free. Now, the door will not close on the replacement mailbox just 9 months after receiving it. This is an expensive mailbox and should be expected to last more than 1 or 2 years. I learned my lesson here - I will go to Lowe's and get a $25 mailbox.

7 years ago

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Shari Evers Lehi, UT

Shipping with Wayfair is amazing. Our love seat came in a cute little box, and I had no idea how it all even fit in there! Extremely innovative!

7 years ago

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Chris New York, NY

I ordered an LP Horizontal Record Multimedia Cabinet on June 20th and after a long wait I received a delivery date of August 28 from 3-7pm. Well, it’s August 28 at 10:51 and still no delivery. I’m not very happy with this company and it’s clear their delivery isn’t very organized or respect their customers time. I don’t think I’ll be ordering and furniture from them again time soon.

7 years ago

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ERVIN Bollinger Phoenix, AZ

I purchased a wool rug from Wayfair it started fraying right away called customer service and was told there's nothing they could do for me but that's just the way wool rugs do I don't know about you but ordering online something like this I would not recommend unless it comes with a guaranteed return policy I mean come on two months after I own it it starts doing this was very disappointed in their customer service buyer beware

7 years ago

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Steve

Good returns at a great value. Huge assortment of furniture. Decorated our entire new home for a fraction of big box places.

8 years ago

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Theresa Donnelly Catonsville, MD

I have gotten several couches, lots of lamps, sheets, towels etc. All of it was great value for the price and held up well. Fantastic stuff!

8 years ago

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Blake Wilcox Salt Lake City, UT

Wayfair has a big selection of different furniture and decor. Their prices are great as well. However, they charge a lot for shipping and their deliveries are late most of the time.

8 years ago

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Joseph West

There are definite bargains to be had and I think that they have everything in the world in stock. It’s just really hard to discern the quality though because some of it is garbage and the reviews aren’t all trustworthy.

1 year ago

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linda glorioso Staten Island, NY

I purchased a new bed ( frame & headboard) from Wayfair when I moved 4 years ago. It was very attractive and fit my room perfectly. It broke within months . I am currently sleeping in bed # 4. The previous 3 beds all had bed frame issues creaking and eventually breaking in the middle of the night. This last time almost crushing my dog. While Wayfair replaced the beds because I bought the warranty I can’t recommend them as they sold me defective furniture.

1 year ago

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Viti Phann Channelview, TX

So far I've had a positive experience with Wayfair- I bought a bed frame and it arrived earlier than expected, and was relatively easy to assemble. I would recommend Wayfair.

1 year ago

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cristiana jessi Houston, TX

Buy with Wayfair.com,from my experience I recommend the items such as mattresses,beds, they last years.I have been using a bed for 10 years I have it intact 👍🏻

1 year ago

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patricia valeri

I have purchased form Wayfair for many years. The quality of goods has diminished in the last few years. I wouldn't mind if the return policy was better such as it used to be.

2 years ago

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Cuban Queen Fort Lauderdale, FL

They always have nice things. I have been a loyal customer for years. The level of customer service you get from their customer service agents is top tier!! Wayfair Rocks!!

2 years ago

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Cathi M. Cartersville, GA

I've ordered many things from Wayfair. All are good quality and are as described online. Thank goodness I have a spouse that can put together anything.

2 years ago

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Preet Gill Fresno, CA

OMG amazing ...i purchased a lot of items from wayfair online ...Perfect delivery n everything was like outstanding.i ll highly recommend to shop here

2 years ago

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Linda Russell Republic, MO

Wayfair has a fantastic selection of furniture. The quality of their merchants is very good. Have bought many items for my new home and completely and thoroughly pleased.

2 years ago

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E S

I ordered a sofa and I’m extremely happy with it. It’s very dog friendly. The only thing that I wasn’t happy with was the delivery. I bought the L-shape sofa in 2021 and it’s still like new.

2 years ago

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K.I.W. Lawrence, KS

If you are willing to sift through a lot of listings, you can find some good deals here. However, be warned the quality of the items can be very hit-or-miss. Fortunately, they have a decent return policy and accessible customer service.

2 years ago

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Terry Salazar Eagle, ID

Love Wayfair!! Great customer service and pricing. No hassles with returns and shipping is prompt and packaging well done. They are my go to for online shopping!

2 years ago

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Rebeka Melber Washington, DC

LOVE wayfair. Prices are great, quality is very good. They have a professional service as well for helping you find what you need. Loyal customer for life!

2 years ago

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Lisa Cape Coral, FL

Wayfair has a lot of items that your normal stores don't carry. They are quick to ship and items seem to be of good quality. The only thing I dislike is that some items are non returnable and the prices are a bit higher.

2 years ago

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Faith Marie Friedrich Chicago, IL

Best dollar amount spent on small area rugs. They have polypropylene, cotton, jute and wool. Wool, cotton, jute the edge of the rug is flatter, people and pets don't stumble.

2 years ago

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Constance Falatea Kirkland, WA

Purchased tables, lamps, a rug and chaise lounge and have been completely satisfied with the quality of the pieces. The prices were reasonable and delivery was timely.

5 years ago

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Brenda Thomas Ferron, UT

Wayfair is the best place to buy online furniture. I have purchased a couple kitchen benches and some farmhouse style barstools. All purchases have been top quality.

5 years ago