Name: Wayfair
Rating: 3.9

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Georgia Bethesda, MD

On October 12, 2017, I ordered 8 ceiling fans at $38.99, or $311.92 total. Five hours later I received notice that they were canceling my order and voiding my payment because they were priced incorrectly. Mind you that this was their price on their website, and also on Ebay's website. The offered me a credit code, which they note in their own email expired January 26, 2017 (9 months prior to the purchase). When I responded that they still had the fan posted for the same price, and that I believed they should stand behind their advertised price, they countered by telling me that the retail price for each fan was $137.60, but they would sell them to me for $100 each. This watheir compromise, their way of making the situation right: offering to sell me the fans I had purchased for $311 for $800 instead. Great way to do business. I won't shop there again.

8 years ago

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Ana c

I have tried twice to buy something on Wayfair the first was a disaster, the product listed was not at all what I received. The second time I had tried to cancel the order but it went out anyway. The product is fine. I decided to keep it to save the hassle. The Wayfair notification email account sent me over 50 duplicate emails one day to le me know my parcel had shipped. The call centre is very unprofessional. I had to call a few times to get help returning the erroneous item. Every time the person on the phone was rude. In the background, it sounded like a frat party was happening. The whole business and my experience with it has been extremely unprofessional. Wayfair reminds me of a cheap knockoff supplier that is being run out of someone’s garage with their teenage children as staff.

8 years ago

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Jean Bolton Spartanburg, SC

On Sept. 1, 2017 I ordered some flooring from Wayfair. I put in the square footage I needed and the site calculated my order. I received an order confirmation and as ship date of Sept 8, 2017. One Sept 8, I received an email from Wayfair, of which I opened expecting to find the shipping information and instead I found that Wayfair cancelled my order due to THEIR incorrect pricing. I would be more understanding had I been notified soon after ordering, but they waited until the ship date. I had already purchased underlayment and had secured and installer. Wayfair WILL NOT honor my order and has offered me a small percentage off on a reorder.

8 years ago

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Maile Curtis Salt Lake City, UT

Wayfair has great stuff at affordable prices. I ordered a few different furniture pieces and they were exactly what I was expected. They came when they were supposed to come and we loved their products.

8 years ago

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Denise H. Mona, UT

I purchased a small chandelier from Wayfair; when it came, it was broken. I called them and they refunded my money without question and didn't even want me to send the broken fixture back. I like their customer service!

8 years ago

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hpetersen

Pretty packaging, horrible service. Very unreliable. We order 2 chest of drawers and 2 end tables. One chest of drawers arrived damaged in shipping. After 5 months of emails and phone calls back and forth to their customer service department, and 5 replacement dressers, all arrived damaged. I finally accepted the least damaged dresser and had repairs done elsewhere. They were apologetic, but reluctant to offer me a refund or waive the shipping charges. I live in Edmonton, Alberta Canada, and was charged over $650.00 for shipping which was outrageous. The quality of the furniture was poor. Not at all like it was shown or advertised. Bottom line, stay away from this company, they do not live up to their promises and their shipping department is horrible. Save your money, buy locally.

9 years ago

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Brianna Headen

My experience with Wayfair has been nothing short of remarkable. The vast selection of home goods, from stylish furniture to essential kitchenware, has made it my go-to online destination for household shopping.

1 year ago

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Paid Reviewer

Wayfair is an okay company. They do have a lot of options for anything. Earlier, they used to be on the cheaper side but now they are a little more expensive as compared to their competetors. Their customer service is excellent. And I think that's their saving grace.

1 year ago

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Ayomide

During the move in into the apartment we just got last year January, i bought alot of furniture's from Wayfair. They have an huge library of home furniture's of different types wood finish. Their products are of good quality without an issue at all

1 year ago

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Nora Mosley

Wayfair has very beautiful furniture that you can match with linen, curtains, rugs and carpets all in one location. It is nice to be able to choose a piece of furniture and get all your matching accessories all in one place.

1 year ago

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Rachel

Absolutely love the furniture I purchased. It was extremely easy to assemble and is a very good quality product. Will continue to purchase future furniture from them for sure.

1 year ago

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Rosalynn Ross Chicago, IL

I love Wayfair! I ordered a clothing storage rack for my dad and I. The delivery was amazing and the fastest I have ever experienced. I got a lot of compliments on the rack as well.

1 year ago

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Joseph Decatur, GA

I usually had great service and excellent products from this company. After one negative experience when nothing was done about a product I stopped using them not completely because of this experience, but I din't not need any more furniture at the time

1 year ago

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KIMBERLY & TINA CREAN Peoria, AZ

I find myself usually looking at wayfair for the unique items they carry and the large inventory that they have to choose from. The prices are usually right on market pricing or less which is nice. Free shipping is also a plus for me.

1 year ago

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jagarrou Tucson, AZ

I like the offerings and the pricing generally. Sometimes the pricing feels manipulated, with fake sales. And it’s becoming like Amazon - too much of the same product being sold by different suppliers under different SKY’s with different pricing.

1 year ago

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Edward Keenan Secaucus, NJ

Wayfair - way beyond expectations! Ive been a loyal customer for 5 years now and have found so many great values for my home and bath - including seasonal savings on outside and muliti season room furnishings.

1 year ago

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Enrique

This store it is like no other store. They have very good merchandise and best of all you could buy everything for your house from the front door mats to the lamps for the living room.And I mean everything.

2 years ago

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Sonia Hilinski

Recently moved and bought a lot of new items to fill the home. Everything from a kitchen table, to a bar, to entertainment center. Shipping has always been on time accurate and not one product defect. Great quality

2 years ago

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Ann Meyers Covington, GA

Everything I have purchased from Wayfair was excellent quality at great prices. I love their shipping policy. Furniture is delivered by Wayfair's own shipping right to your door.

2 years ago

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Ann Carson Glenolden, PA

Discovered Wayfair about 5 years ago and have been ordering from them ever since. Have had large furniture delivered without any issues. Wayfair has pretty much anything you need for the home and more.

2 years ago

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J Adams Charlotte, NC

I have made multiple purchases from Wayfair. The selections can almost be overwhelming sometimes, but with a little work you can find some great deals. I had one issue with an item and they replaced it with very little effort on my part.

2 years ago

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meryl edwards Savannah, GA

Excellent return policy and great customer service. We bought a new home almost two years ago during the pandemic. We have almost completely furnished the house with items from Wayfair. Beautiful products.

2 years ago

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TheShannaswood Arlington, TX

I ordered beds and side tables from Wayfair, they were so easy to put together and the instructions were great as well as awesome customer service and delivery was a breeze. The prices were great as well

2 years ago

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Kimberly O'Callaghan Durham, NC

High quality products that you cannot find in other places. I am always inspired by the furniture that I find here and like to decorate the rest of the room based on what I find on this website.

2 years ago

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Dixie Rounds Owosso, MI

Just recently moved into a condo, and have ordered home items through Wayfair. Way too easy to do it online. Right down to the shower curtains to choose from. A fun site to browse around, and prices are right.

2 years ago

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Melissa Scarborough, ME

I've always had a good experience with Wayfair. I love that they have a wide variety of fashionable choices, and in the very few instances where I had problems with my order, they were quick to correct the problem.

2 years ago

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Allison Talbot Riverton, UT

Wayfair is usually cheaper than Amazon and they still get you the furniture within a few days. I have never had an issue with any purchases and there are so many reviews you can find exactly what you need. Tons of selection.

2 years ago

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Ms Missy McDonough, GA

I've only used Wayfair one or two times for a furniture purchase and the pricing is great compared to other sites. The downfall is the amount of time it takes to receive your item, or that the item may be out of stock or on back order, and they attempt to hold onto your money but wait several weeks to provide the product unless you request a refund.

2 years ago

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cindy g Victorville, CA

I am very pleased with the variety of items that are sold in Wayfare. I have purchased some things and I have been very happy with it. I didn’t have any problems with them and it’s a really easy online store to shop in.

2 years ago Edited May 24, 2023

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Sandy Lindquist Boise, ID

I love everything about Wayfair! They have everything I am looking for, they have unusual items, stunning items, good prices, great sales and they are fast! If they sold groceries I would never shop anywhere else!

2 years ago

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Cat Metzenbaum Ogden, UT

Wayfair offers many high-end products at greatly reduced cost. I have had very good luck finding unusual items for my home such as lamps & side tables. I rated them only 4 stars because their website is difficult to navigate. But if you call and speak with a customer service representative, THAT is easy! Their people know their products.

2 years ago

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A White South Bend, IN

I love Wayfair for the ideas they have and the variety of home goods. The drawback to Wayfair is that many of their items come damaged and it is too much of a pain to return or exchange. Their prices are fair (it's in the name) and there are options you might not find elsewhere.

2 years ago

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Alyssa Davis

Wayfair’s app makes it easy to find exactly what you’re looking for, as well as highlighting deals. They also tend to recommend pieces that compliment past purchases well. Wayfair has furnished the majority of my apartment!

2 years ago

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Idris Akere Twinsburg, OH

They are one of the best online shopping company. If you have any issues with your ordered products, they will either replace it or refund you. And they are prompt to response

2 years ago

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Paul VC Houston, TX

Why didn’t I know about Wayfair before! Adore their selections in furniture and decor. They have a huge selection of items to choose from and offer many financing options as well! 100% recommended. :)

2 years ago

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Mellissa Clark Palm Bay, FL

Love their product selections. I ordered a ta le and rug over two years ago and they are still in great condition. Will always choose Wayfair for home decor and furnishings as a first option.

2 years ago

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Ilspbeth Bruce

I love Wayfair but the prices are just too high!!!! Would love to have things but cant justify the cost. I have gotten items that were gifts and just love them. maybe one day i will make enough money to be able to get all of the wonderful things that they carry. Again this is my experience with Wayfair. I love Kelly Clarkson and i absolutely love the items that Wayfair has but I think they are very expensive but everything is. so if you have the money to spend then wayfair is a great place to spend it.

2 years ago Edited May 1, 2023

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Crystal Batavia, IL

We purchased a ton of items for our new home from them and were happy with all of them! The only issue we had was they sent us the wrong color cat tree once and were very hard to deal with when trying to fix the problem! But usually when something goes wrong they are easy to work with in resolving the problem!

2 years ago

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FriscoTXHomeowner Frisco, TX

Big fan of Wayfair. The prices are good and the reviews are legit it seems. I really like that when we had a product shipped to us with a broken piece they sent a new one right away without any hassle. Really good service.

2 years ago

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MattB Salt Lake City, UT

I just purchased a chair and shower door from Wayfair and was impressed with not only the price but the quality. They offer anything and everything you'd need for your home at great prices.

5 years ago

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Karen Torino Tallahassee, FL

I love using Wayfair to shop for furniture because with such a wide variety of items to choose from, I can find anything. They usually also have deals to help with the price. Great for furniture.

5 years ago

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Jodi Howard Salt Lake City, UT

I love that I found Wayfair! I bought a couch just last month and I am so happy with it. I have also bought chairs and ottomans and all kinds of home decor. I love this website!

5 years ago

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Nicole Jones Sandy, UT

I first heard about Wayfair through the commercials I'd see on TV. Shortly after, I downloaded the app and can't believe how large of a selection you have in all the categories...literally endless! I've purchased bar stools, light fixtures, beds and a couch and all have been high quality pieces at a fair price!

5 years ago

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Janie Dennis Tallahassee, FL

They have so many cool things online!! I like to just search for hours to have a good idea of nice and creative things to buy! I bought their unique dish rack and I loved it so much!

5 years ago

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Dwhoush Slidell, LA

I ordered a side table off of wayfair. Their selection was unbelievable. The price of it was great! When it arrived, I was surprised at how good the quality of it was for the price.

5 years ago

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Lorna Johnston West Valley City, UT

I bought an overstuffed chair for our bedroom. I was pleasantly surprised at the quality. It was delivered quickly and was easy to assemble. It still looks great and I would not hesitate to order from Wayfair again.

5 years ago

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Wendy Liu Bethesda, MD

Wayfair makes finding the perfect furniture and home décor at a price you can afford easier than ever. With over seven million products from more than 7,000 suppliers, they have one of the largest online furniture and home goods selections available.

5 years ago

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Katie Carver Cheyenne, WY

We have bought several items from Wayfair and have always been happy with them. The selection is huge, but the filters make it easy to find what I want. I would buy from Wayfair again.

5 years ago

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take7 Sandy, UT

Always search here mostly for inspiration of home ideas and different home decor and organization things I didn't know I needed. But I love to see the variety and shop the deals. Their things are beautiful.

5 years ago

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RodrigoRamirez Austin, TX

Never heard of Wayfair until this past year. It can be overwhelming and sometimes aren't sure if this truly the best price I'm getting for a certain product like a rug or a dresser. However, I did purchase a rug at a decent price and has served me super well, so I can't complain.

5 years ago