Name: Wayfair
Rating: 3.9

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Melissa East Hampton, CT

My review is about the Wayfair delivery service and support. I ordered a light on March 15 with an expected delivery date of April 2. I ordered a number of other lights from Wayfair at the same time as well as some after I placed this order on the 15th. I received the lights I ordered at the same time as well as the lights ordered after, and all before April 2. Therefore, I scheduled my electrician to come install all my new lights April 6 thinking I would have them all. By the time April 5th came around and I still did not have this light, I called Wayfair and all they could tell me was they didnt know why the light was not delivered to my local warehouse on the 2nd, nor could they give me any information about when the new delivery date was. At this point, it was too late to cancel my electrician who had rented a very large ladder to be able to install this light. Now, I not only need to reschedule and pay my electirican to come out a second time, I will also need to rent the large ladder and transport it all over again. Wayfair gave me 10% back as a consolation which does not even cover the additional cost of the electrician and ladder. 10% has given me no peace of mind what so ever and I expect more from a company like Wayfair. Shame on me for putting my trust in them to get the light to me by the delivery date and shame on me for thinking they would make it right, especially to a customer who has spent a lot of money with them. I guess I learned my lesson. And for the record, it is now April 8 and no one from Wayfair can give me a new delivery date. Great!

6 years ago

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Diana

Wow, what GR8 service. i had to do a return and they bent over backwards to try and correct the problem and when they could not to accommodate my return, plus no charge. i have no hesitation recommending Wayfair!!

6 years ago

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Brian Ashton Carlsbad, CA

We've purchased the odd item from Wayfair in the past and chose to buy two office task chairs from them. The chairs arrived quickly, but the description of the two chairs on Wayfair's website says: "Ergonomic Genuine Leather Task Chair by Flash Furniture" These chairs are your standard Chinese-made black vinyl chairs available anywhere. My issue is that Wayfair should not claim a chair is "genuine leather" when it isn't. It would have made a difference in my choosing their product.

6 years ago

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Cathy

I love the curtains! They hang beautifully. Very rich-looking! I ended up being able to use only two of the four panels I ordered (color was not a good match on the one window), and the return was seamless!

6 years ago

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Florrie Staten Island, NY

I ordered two semi-large Hanukkah decorations. There were two boxes which were thrown at my steps. They were dented; one made it to the landing and the other didn’t make it up the steps. I was not satisfied with the delivery. I usually use the boxes for storage but they were in bad condition. I recommend a different shipper.

6 years ago

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Nichole Davidson Sandy, UT

You can find great deals on Wayfair, but a lot of the items aren't good quality. On the site it will show you the price that the product originally is, but those prices seem to be inflated so you think you're getting a better deal then you really are. Customer service is good - people always seem to be friendly on the phone. Biggest concern is that you have to pay for shipping back to Wayfair if you don't like it or it's not what it looks like on the site.

8 years ago

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Pete Centerville, UT

I just purchased my headboard from Wayfair and I was very impressed with the quality. It was also a very good price, they have a lot of sales going on all the time so I was able to get a good deal. It came really quickly and the setup was easy. I really like wayfair.

8 years ago

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Tiffany American Fork, UT

Wayfair has a lot of variety, some of it is great, some of it is not so great. The categories offered for searching are nice because you can easily dial down what you are looking for. The site is user friendly. They offer a lot of coupons as well. Delivery is great and quick.

8 years ago

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Sachin Rana

I like to share about my experience with wayfair and i find very very convenient , i have used their website and its user interface is very clear and have multiple sections for each customer taste. I have done shopping for home and their prices are also competitive as well. I appreciate that they also provide promotional offers as well which is very amazing thing to do. In total i have good experience overall.

1 year ago

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JanfromSanford

LOVE Wayfair! I can always find the perfect item at a reasonable price. On the rare occasion when I've had to return an item, I received prompt, professional, and courteous customer service. All items have been very well made and I will continue to this awesome company!

1 year ago

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Stephanie Bloniarz

I have always had such great luck with Wayfair products. I have purchased furniture, a mattress, bedding, housewares, etc.. I think they have a GREAT selection of products at reasonable prices. I have used their credit card in the past. The website is easy to navigate and shop. I would highly recommend.

1 year ago

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Kathryn Cashner Louisville, KY

Great customer service. We had a board come with a large crack in it. My maintenance man said he could glue it and make it work, but I'd paid full price and wanted it to be "right." Contacted Wayfair and it was replaced quickly

1 year ago

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Lorena Korbel Las Vegas, NV

I love all of the products from Wayfair! They have quality items at reasonable prices. I bought a Christmas tree in 2016 and it is still beautiful every year when I put it up!! The easy of the website and quality products as well as decent prices makes me think of Wayfair when I am looking for something for my home.

1 year ago

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Milrose Nacpil Chula Vista, CA

I been buying furnitures from Wayfair for many years now and my recent purchases includes an Attis desk and Bridgegate Velvet Upholstered Bench. Both were a great value for the price and the quality was more than I expected. Wayfair has been my go to site for my home small furniture needs and I haven’t been disappointed with all my purchases.

1 year ago

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veronica angelo Weston, MA

I recently furnished my home with Wayfair and I am beyond pleased with the experience. The quality of the products exceeded my expectations to be honest, and their customer service was exceptional. Wayfair is definitely my go-to for all things home-related!

1 year ago

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W. H. Longview, TX

Intended to buy one recliner but when my wife saw the product, she wanted a new one too. We bought two recliners and have been very pleased. Everything was exactly as listed and they were delivered even faster than expected. Highly recommend Wayfair for great deals.

2 years ago

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mary martin Bossier City, LA

You know what they say Wayfair they've got just what you need! That's absolutely the truth. Anything from chicken coops to home appliances and with free shipping. The pricing is excellent as well even though it can be a little high it is worth it for the free shipping and the customer service with this company!

2 years ago

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Laurie Shannon-Bailey

I purchased a Kennedy Sofa Bed from Wayfair and I ❤️ it! The quality and comfort is phenomenal The customer service from the beginning of the purchase, including delivery was also phenomenal. I highly recommend Wayfair!

2 years ago

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Anne Lincolnton, NC

Hey, what can I say??? I love Wayfair. The products are a great value for the money. Deliveries are on time and the product is intact when it arrives. I have purchased several pieces of furniture, 2 sofas, and several rugs for my home. Satisfied with everything.

2 years ago

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Kelsey T.L. Lansing, MI

Wayfair has an extensive selection of furniture and home decor, making it a go-to for my home improvement needs. However, the inconsistency in product quality is a downside. While I've found some excellent pieces, I've also received items that didn't quite meet my expectations in terms of durability. Customer service has been responsive in addressing these issues, but quality control improvements are needed for a more consistent experience.

2 years ago

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Kelsey Conner Wilmington, NC

Wayfair has a great furniture selection. Sometimes it is more pricey, but other times it really is the best bang for your buck. I have found many prestigious brands, as well as dupes for other prestigious items. I enjoy perusing the website when I begin dreaming of switching things up in our home.

2 years ago

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Eric K New York, NY

Wayfair was my recent go to site for my bathroom remodel project. I purchased an amazing deep soaking tub for half the price of local places and a beautiful quartz topped vanity. Plus all the fixtures for the project. Everything was delivered and set up as promised and I will definitely continue to check Wayfair for my next project.

2 years ago

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Tyrone Walton Atlanta, GA

I have furnished several homes with wayfair. The website is so user friendly and always has merchandise updates. Now that the website offers 3D and animation to place the item in your home real time before you buy.”, which makes matching and setting up a new spot that much easy.

2 years ago

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Cindy Goad

I have bought a lot of things went there I did have a recliner for less than 30 days and it stopped working it is a recliner that helps you stand up with the chair it failed to continue to work in less than 30 days and I received a brand new chair and I am still using it to

2 years ago

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Bunny Garlington Weatherford, TX

I have purchased from a door shade to my family room rugs. I have purchased 2 8x11ft rugs and am delighted in them. I also purchased 2 runner rugs as my home has no carpet. These rugs add a burst of color in my hallways! Never had to return anything.

2 years ago

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TC B Florissant, CO

Going to be honest.....pretty addicted to Wayfair! I love the convenience of ordering online and when you get the sales or Open Box deals....great prices! The return can be a bit frustrating at times because you have to pay for the return....however, I have rarely (less than 5 times) had to do that. My house looks like a Wayfair advertisement! lol. I gave it 4 stars versus 5 stars because the return shipping can be quite pricey.

2 years ago Edited August 11, 2023

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Angel

Wayfair provides the absolute best customer service! Representatives are available through a live chat or on the phone and they go above and beyond to offer exceptional customer service. I have purchased several pieces of furniture for my home. They truly stand by their products and if there is a problem they work hard to resolve your issue.

2 years ago

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Richard Birnbach Monterrey, NLE

It can be hot or miss but I have found some really super great deals in couches, outdoor furniture and various occasional items. Shipping time as always been accurate, and the web site makes it a snap to track your order. The web site is user friendly and simple to navigate.

2 years ago

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Sherran Nutson Atlanta, GA

I have been a Wayfair customer about 15 years. Wayfair has quality products, excellent prices, professional staff and provide excellent customer service. Everything I have purchased from Wayfair has been a worth while purchase. Wayfair have been the reason Walmart is loved by so many.

2 years ago

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Jennifer Blazek Beaverton, OR

We have enjoyed ordering pieces from Wayfair. Their sales are great and they have a wide selection. Shipping can be a bit slower than what we've all become accustomed to with Amazon but for the size of the pieces, having free shipping is fantastic.

2 years ago

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Debbie Roland

I love Wayfair!! We are remodeling our 1902 home. I bought my ceiling fans, cabinets for bathroom walls and mirrors. I am ordering Paula Deen sofa and chairs now after receiving samples in a very timely manner. I recommend Wayfair to everyone.

2 years ago

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Malverna Streater Tallahassee, FL

I love the variety of items that Wayfair has to offer. Just like their slogan, "Wayfair has just what I need" it is true. I have ordered numerous household items and have been very pleased each time that the package has arrived.

2 years ago

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KmMarilyn Mcleod-Biddle Seattle, WA

OMG!! One of my favorite sites . It's so great for getting ideas , buying, and great prices too. I absolutely love Wayfair and their designers give wonderful ideas with pictures . Easy to maneuver site where you will find way more than expected at way great prices.

2 years ago

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Maureen OConnor Palm Coast, FL

I've pretty much furnished my place with Wayfair items. I love the choices, the ease of shopping and buying. The only challenge I have as a single woman is sometimes the assembly can be a bit daunting. But it hasn't stopped me yet! Great choices, good prices, even returns are handled graciously. Highly recommend!

2 years ago

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Matthew Ohmann Lake Placid, NY

This site has such a good selection of so many different things. From camping to home furniture to close. The list goes on and on. Ever since I found out about Wayfare, I find myself constantly going on it and looking around for things to buy.

2 years ago

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Rafael Matthew Jamaica Plain, MA

it is an amazing site to shop for furniture. It has just about every style, size and price range you could want. I've ordered several pieces from their website and have been extremely pleased with the quality of the items and the prompt shipping. Highly recommend Wayfair for anyone looking for stylish, affordable furniture!

2 years ago

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Jessica Prater Ringgold, GA

Wayfair has boat loads of items to choose from. Something for every on k I've ordered from here before. My packages always arrived on time and with no damages. My cats really enjoyed their cat tree and toys. I was a bit disappointed in the night stands I bought. They said night stands but they are more for someone who sleeps on a mattress on the floor. They always have awesome prices.

2 years ago

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Veronica Lawton

I’ve bought several things from them night stands, TV stand had to put them together but it was easy for me to do. My night stands are press wood so if you have a sleep apnea machine put something under it cause it did warp the top where it sat lesson learned but they look great. I would buy from them again and would recommend using them just read up on the product before you buy.

2 years ago

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Janan Grange Pleasant Grove, UT

I just recently bought a dining room light from Wayfair.com. The website was easy to use and they sent the product quickly. I had narrowed it down to two different lights and because they have such great reviews, I was able to choose one that was perfect for our dining room.

5 years ago

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kayshel Herriman, UT

I've ordered a few things from Wayfair and have been very satisfied with everything I've ordered. They arrive timely and have always been in good shape. Some things take some work to put together but they are good quality for the price.

5 years ago

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Michelle Rios Ogden, UT

We recently tried Wayfair when ordering a new comforter for our daughter. She was able to select the one she loved through the easy to use website. The prices are fair and the product that we received was just what she wanted. Wayfair... you had just what we needed.

5 years ago

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Nichole Hiatt Eagle Mountain, UT

I bought multiple items for our new construction build, including furniture and light fixtures. I kept almost everything I ordered, and the items I returned were only because they didn't fit. The quality of the fixtures was great; I have no problems with them.

5 years ago

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Amy Christian Sandy, UT

Bought a couch on Black Friday. Couldn’t believe the low price and the quick shipping. Showed up and was just as it was pictured. Communication on delivery was perfect so I could know when to be home. Will definitely shop at wayfair again

5 years ago

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Erika Shumway Managua, MN

A few years ago I bought a bed from Wayfair, and it was a great decision. I was kind of scared because I have never heard of the brand before, but it is an amazing brand! The bed is very strong and made of durable material. The instructions are also simple and easy to follow. It isn't overpriced. I will be purchasing from them again soon.

5 years ago

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Adrianne murray Brigham City, UT

I think a few years ago Wayfare didn’t have a great name but in the past couple years I feel like it has gotten to be better quality stuff. My mom bought a hot tub through them which I thought was super crazy but she loves it. When she did run into a small problem they were very helpful and helped her right away. That alone I’m a super fan because she is kind of older and was very frustrated not knowing what to do

5 years ago

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Michelle W Coraopolis, PA

Wayfair is dope. I love that you have the option to have the pieces built for you or you can do it yourself. We got a fireplace from here for our living room, and my husband put it together. He was a little frustrated, but it came together beautifully and we love it.

6 years ago

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Kathryn Robinson Riverton, UT

Wayfair has some great furniture options for the same price as you find at a department store. I ordered 6 barstools from them and they were high quality and a great value. I love that they were delivered to my door and the delivery fee was very minimal.

6 years ago

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Jaime American Fork, UT

Wayfair has a great selection of items for the home. You can find anything on their website... and they have very good prices. I haven't bought anything from Wayfair, but I have shopped at AllModern (I think they are basically the same company) and have been very happy.

6 years ago

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Ted Johnson Pleasant Grove, UT

I have bought some smaller items from Wayfair, like a bench, and some stools and they have worked great. Love the style and the quality of the furniture and the ease of ordering and the ability to get them shipped to my door. They make shopping so easy.

6 years ago

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Tracy Womack Cedar City, UT

I LOVE the furniture on Wayfair. I wish my house was bigger to fit it all in. I ordered online for a small bedside table. It arrived on time, with no dents or scratches. It looks so cute in my bedroom. I will definitely will be shopping their again.

6 years ago