Name: Wayfair
Rating: 4.3

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Catherine Falk Los Angeles, CA

They deserve zero stars for their horrible customer service and insane return fees even when you stop shipment on an item they will charge you hundreds of dollars and not have that specified under the item you are purchasing. They treat customers like second class citizens and could care less about accommodating or making things right. It’s as if they are going bankrupt and they are squeezing every customer on return fees as a scam. Buyer beware…..

8 months ago

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Cathi M. Cartersville, GA

I've ordered many things from Wayfair. All are good quality and are as described online. Thank goodness I have a spouse that can put together anything.

6 months ago

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Preet Gill Fresno, CA

OMG amazing ...i purchased a lot of items from wayfair online ...Perfect delivery n everything was like outstanding.i ll highly recommend to shop here

6 months ago

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Linda Russell Republic, MO

Wayfair has a fantastic selection of furniture. The quality of their merchants is very good. Have bought many items for my new home and completely and thoroughly pleased.

7 months ago

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E S

I ordered a sofa and I’m extremely happy with it. It’s very dog friendly. The only thing that I wasn’t happy with was the delivery. I bought the L-shape sofa in 2021 and it’s still like new.

7 months ago

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K.I.W. Lawrence, KS

If you are willing to sift through a lot of listings, you can find some good deals here. However, be warned the quality of the items can be very hit-or-miss. Fortunately, they have a decent return policy and accessible customer service.

7 months ago

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Terry Salazar Eagle, ID

Love Wayfair!! Great customer service and pricing. No hassles with returns and shipping is prompt and packaging well done. They are my go to for online shopping!

8 months ago

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Mason Allen Pleasant Grove, UT

Wayfair is easy to navigate and I like that most of the items are pretty easy to put together. Some of the items I have purchased have been scuffed but they are always a little less expensive than other sites so I don't mind. It would be helpful if there were more reviews on the site because not everything I have bought there has been great quality.

3 years ago

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Shante Reeder Draper, UT

I have used Wayfair for several home decor purchases. I love the variety of styles they have, and also how quickly the items ship to you. I have had to return a few things over the years, and they have always been easy to work with!

3 years ago

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Jadon Barre Dallas, TX

Wayfair is an easy way to order furniture online. They have just about everything you could ever want, and at reasonable prices. The site is easy to use and it ships right to your door

4 years ago

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s Vienna, VA

They have the most extensive selection but quality is less than average and their delivery practices are crazy. I ordered three items - two rug pads and one rug. I received an email the next day that one of two shipments had been sent. I received one rug pad. I checked online and it said that that shipment was to contain both rug pads so I called them. I was told the second rug pad was on its way and the rug would be a week or so because it is heavy. OK, I get it, no problem. Now 10 days later I received the rug and no word about the second pad. I called them again and was now told the second pad had been damaged during delivery and had just been returned to them so now they will try again to send me the second pad. Why would this take two weeks and multiple calls to get ironed out? I could have had a pad from Target in 3 days. I won't use Wayfair again - this was much more of a bother than it should have been.

4 years ago

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Brittany Wilkinson Herriman, UT

I love seeing all the fun furnishings that Wayfair has to offer! They have a great selection and they carry quality products. If ever I am in the market for a home item, I check out Wayfair to see what they have to offer.

4 years ago

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Tammy Geddie Tuskegee, AL

I have purchased a few pieces of furniture from Wayfair. The furniture is very pretty and easy to put together. However, it will not withstand daily use. So I put my furniture pieces in areas of my house that is to fill in spaces but not often used so it will look good longer and hopefully last longer. The furniture is very very light weight.

4 years ago

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Anoymous

Bought furniture for my daughter who was living several states from me. The furniture quality, the professionalism of the personnel I dealt with was totally an enjoyable experience

4 years ago

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Lynnell Green-Keyes

I was furnishing my daughters home to stage it for an open house. OMG, I loved so much stuff that Wayfair had, the only problem was picking. Perfect furniture for small spaces and adorable! Check them out!

4 years ago

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Anne Burns Goleta, CA

I have been happy with every piece of furniture I’ve purchased through Wayfair. Outfitted my mom’s new apartment in a nice senior living facility and she is thrilled. Highly recommend.

4 years ago

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Chek Naples, FL

I ordered this item way back in May, it was cancelled thru u for some weird issue after like 30 days. When notified I called and both parties fixed the issue. Well I get notice a month later that it will take longer than expected..another month. August comes around and when I’m expecting delivery of product I get an email informing me that not only is my delivery on its way but NOT even in your warehouse! Again I had to call to be told everything was delayed yet again!!! Now to give credit to wayfair I got a discount throughout the process. This week once again I was expecting my delivery for the 28th. I had a scheduled time and everything. I get a notice that I would have to wait another 2 WEEKS! Well I call furious. Ask Brittany who I believe I talked to once prior. She asks me to hold to find out what going on. She informs me that they are delivering the item the next day. Well it comes in, which the two delivery men were very nice and helpful. They leave. I notice there’s dark foot print marks on my glass table top box so I’m a little nervous about that but hear no broken glass. Well the very next day we attempt to put it together. It was a $2100. nightmare!! The mounting holes for the table base had welding solder dripped into the threads. Thank God the hubby was handy and he drilled and tapped four holes just so he could put it together. The door to the propane had black marker sharpie marking up possible defects, the magnetic door clip was broken, he had to drill the rivet out. I have pics of all this if u request. After waiting three and a half months or so we weren’t waiting any longer for a replacement. We’re still putting it together this morn....no idea how this will play out yet. We’re hoping for the best. I’ve bought several things over the last year from wayfair. They were smaller priced items and I think that’s what I’ll stick to, if I even decide to purchase something. Unfortunately, I will definitely NOT purchase a costly item again.

4 years ago

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Amanda Smith Harrisville, MI

The website is user friendly and there are a lot of choices but the quality is sorely lacking. My latest purchase was a console and right out of the box it was chipped in several places. The assembly instructions were very hard to follow and half of the pieces weren't labeled. Another thing I purchased was a recliner and it was very poor quality. I am never going to purchase from Wayfair again. I think next time I'll try Hay Needle. I dont mind paying shipping for a better quality product.

4 years ago

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Raven Scranton, PA

iI’d like to start by saying their products are nicely made, which is why I ordered from them. I first ordered an upholstered bed, but when it came it was only the headboard. I called and the wayfair team member ordered the rest of the bed which would then be delivered ground. It ended up with me getting two more deliveries of parts because it never stated anywhere that the bed was shipped in two. The headboard went to the delivery company, and the rest of the bed came separately. This should have been noted somewhere when ordering. I then ordered a couch and loveseat, but before I did I called wayfair to make sure they would be able to get it through my door. After being convinced they would get it in, I ordered. When the delivery company brought it, they refused to bring it in because they could not remove them from their boxes and the boxes would not fit. So I was left with two huge boxes on my front porch and had to have my 63 year old father and my brother with a hurt arm help me get them in the house. I was reimbursed $175, which was nice, but again this should have been stipulated somewhere, or the wayfair associate should have told me the delivery company would not bring them in. I simply would not have ordered them.

4 years ago

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Melissa East Hampton, CT

My review is about the Wayfair delivery service and support. I ordered a light on March 15 with an expected delivery date of April 2. I ordered a number of other lights from Wayfair at the same time as well as some after I placed this order on the 15th. I received the lights I ordered at the same time as well as the lights ordered after, and all before April 2. Therefore, I scheduled my electrician to come install all my new lights April 6 thinking I would have them all. By the time April 5th came around and I still did not have this light, I called Wayfair and all they could tell me was they didnt know why the light was not delivered to my local warehouse on the 2nd, nor could they give me any information about when the new delivery date was. At this point, it was too late to cancel my electrician who had rented a very large ladder to be able to install this light. Now, I not only need to reschedule and pay my electirican to come out a second time, I will also need to rent the large ladder and transport it all over again. Wayfair gave me 10% back as a consolation which does not even cover the additional cost of the electrician and ladder. 10% has given me no peace of mind what so ever and I expect more from a company like Wayfair. Shame on me for putting my trust in them to get the light to me by the delivery date and shame on me for thinking they would make it right, especially to a customer who has spent a lot of money with them. I guess I learned my lesson. And for the record, it is now April 8 and no one from Wayfair can give me a new delivery date. Great!

5 years ago

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Diana

Wow, what GR8 service. i had to do a return and they bent over backwards to try and correct the problem and when they could not to accommodate my return, plus no charge. i have no hesitation recommending Wayfair!!

5 years ago

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Brian Ashton Carlsbad, CA

We've purchased the odd item from Wayfair in the past and chose to buy two office task chairs from them. The chairs arrived quickly, but the description of the two chairs on Wayfair's website says: "Ergonomic Genuine Leather Task Chair by Flash Furniture" These chairs are your standard Chinese-made black vinyl chairs available anywhere. My issue is that Wayfair should not claim a chair is "genuine leather" when it isn't. It would have made a difference in my choosing their product.

5 years ago

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Cathy

I love the curtains! They hang beautifully. Very rich-looking! I ended up being able to use only two of the four panels I ordered (color was not a good match on the one window), and the return was seamless!

5 years ago

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Florrie Staten Island, NY

I ordered two semi-large Hanukkah decorations. There were two boxes which were thrown at my steps. They were dented; one made it to the landing and the other didn’t make it up the steps. I was not satisfied with the delivery. I usually use the boxes for storage but they were in bad condition. I recommend a different shipper.

5 years ago

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Nichole Davidson Sandy, UT

You can find great deals on Wayfair, but a lot of the items aren't good quality. On the site it will show you the price that the product originally is, but those prices seem to be inflated so you think you're getting a better deal then you really are. Customer service is good - people always seem to be friendly on the phone. Biggest concern is that you have to pay for shipping back to Wayfair if you don't like it or it's not what it looks like on the site.

6 years ago

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Pete Centerville, UT

I just purchased my headboard from Wayfair and I was very impressed with the quality. It was also a very good price, they have a lot of sales going on all the time so I was able to get a good deal. It came really quickly and the setup was easy. I really like wayfair.

6 years ago

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Tiffany American Fork, UT

Wayfair has a lot of variety, some of it is great, some of it is not so great. The categories offered for searching are nice because you can easily dial down what you are looking for. The site is user friendly. They offer a lot of coupons as well. Delivery is great and quick.

6 years ago

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Melissa Scarborough, ME

I've always had a good experience with Wayfair. I love that they have a wide variety of fashionable choices, and in the very few instances where I had problems with my order, they were quick to correct the problem.

9 months ago

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Allison Talbot Riverton, UT

Wayfair is usually cheaper than Amazon and they still get you the furniture within a few days. I have never had an issue with any purchases and there are so many reviews you can find exactly what you need. Tons of selection.

9 months ago

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Ms Missy McDonough, GA

I've only used Wayfair one or two times for a furniture purchase and the pricing is great compared to other sites. The downfall is the amount of time it takes to receive your item, or that the item may be out of stock or on back order, and they attempt to hold onto your money but wait several weeks to provide the product unless you request a refund.

10 months ago

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cindy g Victorville, CA

I am very pleased with the variety of items that are sold in Wayfare. I have purchased some things and I have been very happy with it. I didn’t have any problems with them and it’s a really easy online store to shop in.

10 months ago Edited May 24, 2023

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Sandy Lindquist Boise, ID

I love everything about Wayfair! They have everything I am looking for, they have unusual items, stunning items, good prices, great sales and they are fast! If they sold groceries I would never shop anywhere else!

10 months ago

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Cat Metzenbaum Ogden, UT

Wayfair offers many high-end products at greatly reduced cost. I have had very good luck finding unusual items for my home such as lamps & side tables. I rated them only 4 stars because their website is difficult to navigate. But if you call and speak with a customer service representative, THAT is easy! Their people know their products.

10 months ago

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A White South Bend, IN

I love Wayfair for the ideas they have and the variety of home goods. The drawback to Wayfair is that many of their items come damaged and it is too much of a pain to return or exchange. Their prices are fair (it's in the name) and there are options you might not find elsewhere.

10 months ago

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Alyssa Davis

Wayfair’s app makes it easy to find exactly what you’re looking for, as well as highlighting deals. They also tend to recommend pieces that compliment past purchases well. Wayfair has furnished the majority of my apartment!

11 months ago

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Idris Akere Twinsburg, OH

They are one of the best online shopping company. If you have any issues with your ordered products, they will either replace it or refund you. And they are prompt to response

11 months ago

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Paul VC Houston, TX

Why didn’t I know about Wayfair before! Adore their selections in furniture and decor. They have a huge selection of items to choose from and offer many financing options as well! 100% recommended. :)

11 months ago

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Angel

Wayfair provides the absolute best customer service! Representatives are available through a live chat or on the phone and they go above and beyond to offer exceptional customer service. I have purchased several pieces of furniture for my home. They truly stand by their products and if there is a problem they work hard to resolve your issue.

8 months ago

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Matthew Ohmann Lake Placid, NY

This site has such a good selection of so many different things. From camping to home furniture to close. The list goes on and on. Ever since I found out about Wayfare, I find myself constantly going on it and looking around for things to buy.

1 year ago

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Rafael Matthew Jamaica Plain, MA

it is an amazing site to shop for furniture. It has just about every style, size and price range you could want. I've ordered several pieces from their website and have been extremely pleased with the quality of the items and the prompt shipping. Highly recommend Wayfair for anyone looking for stylish, affordable furniture!

1 year ago

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Jessica Prater Ringgold, GA

Wayfair has boat loads of items to choose from. Something for every on k I've ordered from here before. My packages always arrived on time and with no damages. My cats really enjoyed their cat tree and toys. I was a bit disappointed in the night stands I bought. They said night stands but they are more for someone who sleeps on a mattress on the floor. They always have awesome prices.

1 year ago

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Veronica Lawton

I’ve bought several things from them night stands, TV stand had to put them together but it was easy for me to do. My night stands are press wood so if you have a sleep apnea machine put something under it cause it did warp the top where it sat lesson learned but they look great. I would buy from them again and would recommend using them just read up on the product before you buy.

1 year ago

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Janan Grange Pleasant Grove, UT

I just recently bought a dining room light from Wayfair.com. The website was easy to use and they sent the product quickly. I had narrowed it down to two different lights and because they have such great reviews, I was able to choose one that was perfect for our dining room.

4 years ago

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kayshel Herriman, UT

I've ordered a few things from Wayfair and have been very satisfied with everything I've ordered. They arrive timely and have always been in good shape. Some things take some work to put together but they are good quality for the price.

4 years ago

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Michelle Rios Ogden, UT

We recently tried Wayfair when ordering a new comforter for our daughter. She was able to select the one she loved through the easy to use website. The prices are fair and the product that we received was just what she wanted. Wayfair... you had just what we needed.

4 years ago

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Nichole Hiatt Eagle Mountain, UT

I bought multiple items for our new construction build, including furniture and light fixtures. I kept almost everything I ordered, and the items I returned were only because they didn't fit. The quality of the fixtures was great; I have no problems with them.

4 years ago

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Amy Christian Sandy, UT

Bought a couch on Black Friday. Couldn’t believe the low price and the quick shipping. Showed up and was just as it was pictured. Communication on delivery was perfect so I could know when to be home. Will definitely shop at wayfair again

4 years ago

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Erika Shumway Managua, MN

A few years ago I bought a bed from Wayfair, and it was a great decision. I was kind of scared because I have never heard of the brand before, but it is an amazing brand! The bed is very strong and made of durable material. The instructions are also simple and easy to follow. It isn't overpriced. I will be purchasing from them again soon.

4 years ago

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Adrianne murray Brigham City, UT

I think a few years ago Wayfare didn’t have a great name but in the past couple years I feel like it has gotten to be better quality stuff. My mom bought a hot tub through them which I thought was super crazy but she loves it. When she did run into a small problem they were very helpful and helped her right away. That alone I’m a super fan because she is kind of older and was very frustrated not knowing what to do

4 years ago

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Michelle W Coraopolis, PA

Wayfair is dope. I love that you have the option to have the pieces built for you or you can do it yourself. We got a fireplace from here for our living room, and my husband put it together. He was a little frustrated, but it came together beautifully and we love it.

4 years ago