Wayfair.com is one of the world’s largest online retailers for home and furniture products. They offer customers a wide selection of products promising to provide customers with the perfect furniture pieces for their home at the right price. Wayfair includes a category selection of over 7,000 suppliers across 5 different brands which include AllModern, Birch Lane, DwellStudio, Joss and Main, and Wayfair.com. Consumers are sure to find quality furniture to match any style.

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The Good

Large selection of categories
Sales promotions throughout website
Several options for delivery
No hassle return policy
International shipping available

Wayfair users are sure to find home décor and furniture to match any space. Wayfair offers customers 11 different categories to shop through which include furniture, décor, lighting, kitchen, bed and bath, storage, outdoor, home improvement, baby and kids, pets, luggage, game room, exercise and fitness, housekeeping and laundry, and health and home mobility products. Wayfair provides customers promotions and discounts throughout their website. Their sales tab features products from each category which can be discounted as much as 70% off. They feature daily sales on their site that become available at 12 pm ET and are available for purchase for a limited time. Daily sales and other discounted products are featured on their home page making it easy to locate discounted items. Customers of Wayfair are able to select several different delivery options for large items which include curbside (you unload), curbside (they unload), front door drop off, inside entryway, room of choice and packaging removal, and full service delivery and assembly. Delivery is made as easy as possible for the customer through Wayfair.com. Wayfair also offer customers a no hassle return policy. Any item may be returned without a receipt within 30 days of purchase. Once the item has been returned and inspected, customers may expect a return credit within 24 hours. Wayfair currently hosts websites in 4 different countries. Customers can purchase items in the UK, Germany, Canada, and the United States.

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The Bad

Warranty information difficult to find

While there is much to like about Wayfair, there are a few glitches which became apparent in our investigation. The website uses tabs on the FAQ and on each item's pages. These do not always work as designed and the only way that our reviewers could get the information to come up in the display was to close the tab and reopen it. This happened 6/10 times in a random sampling of pages. It can be difficult to locate some other information on Wayfair.com. For example, we could not find any product warranty information through Wayfair.com. Customers may need to contact customer service to request warranty information for specific products.

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The Bottom Line

Wayfair.com offers an impressive array of product categories at a competitive price. Customers can expect excellent customer service as well as plenty of opportunities to save time and money through Wayfair.com. We highly recommend Wayfair.com as a convenient resource for purchasing home and furniture products.

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User Reviews

Star Rating

3.6

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341 Reviews

Review Breakdown

5 grade

45%

4 grade

21%

3 grade

2 grade

1 grade

23%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Kerri Kirkland San Diego, CA

I haven't bought too many things off Wayfair but the items I did buy I was very impressed with the whole process. For one, they have an overwhelming amount of great furniture items on their site. I bought some bar stools which arrived quickly and were beyond my expectations of pretty. One did have a stick on the fabric part I was having a hard time getting off I contacted costumer service and within two days I has another part of my stool. I was beyond impressed as I wasn't expecting that at all. I have not had my stools for 3 years and still love them just as much and they have held up nicely.

3 weeks ago

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cindy g Victorville, CA

I am very pleased with the variety of items that are sold in Wayfare. I have purchased some things and I have been very happy with it. I didn’t have any problems with them and it’s a really easy online store to shop in.

1 week ago Edited May 24, 2023

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Sandy Lindquist Boise, ID

I love everything about Wayfair! They have everything I am looking for, they have unusual items, stunning items, good prices, great sales and they are fast! If they sold groceries I would never shop anywhere else!

1 week ago

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Cat Metzenbaum Ogden, UT

Wayfair offers many high-end products at greatly reduced cost. I have had very good luck finding unusual items for my home such as lamps & side tables. I rated them only 4 stars because their website is difficult to navigate. But if you call and speak with a customer service representative, THAT is easy! Their people know their products.

1 week ago

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A White South Bend, IN

I love Wayfair for the ideas they have and the variety of home goods. The drawback to Wayfair is that many of their items come damaged and it is too much of a pain to return or exchange. Their prices are fair (it's in the name) and there are options you might not find elsewhere.

1 week ago

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Maureen OConnor Palm Coast, FL

I've pretty much furnished my place with Wayfair items. I love the choices, the ease of shopping and buying. The only challenge I have as a single woman is sometimes the assembly can be a bit daunting. But it hasn't stopped me yet! Great choices, good prices, even returns are handled graciously. Highly recommend!

3 weeks ago

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Alyssa Davis

Wayfair’s app makes it easy to find exactly what you’re looking for, as well as highlighting deals. They also tend to recommend pieces that compliment past purchases well. Wayfair has furnished the majority of my apartment!

2 weeks ago

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Matthew Ohmann Lake Placid, NY

This site has such a good selection of so many different things. From camping to home furniture to close. The list goes on and on. Ever since I found out about Wayfare, I find myself constantly going on it and looking around for things to buy.

1 month ago

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Paul VC Houston, TX

Why didn’t I know about Wayfair before! Adore their selections in furniture and decor. They have a huge selection of items to choose from and offer many financing options as well! 100% recommended. :)

1 month ago

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Mellissa Clark Palm Bay, FL

Love their product selections. I ordered a ta le and rug over two years ago and they are still in great condition. Will always choose Wayfair for home decor and furnishings as a first option.

1 month ago

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Ilspbeth Bruce

I love Wayfair but the prices are just too high!!!! Would love to have things but cant justify the cost. I have gotten items that were gifts and just love them. maybe one day i will make enough money to be able to get all of the wonderful things that they carry. Again this is my experience with Wayfair. I love Kelly Clarkson and i absolutely love the items that Wayfair has but I think they are very expensive but everything is. so if you have the money to spend then wayfair is a great place to spend it.

1 month ago Edited May 1, 2023

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Rafael Matthew Jamaica Plain, MA

it is an amazing site to shop for furniture. It has just about every style, size and price range you could want. I've ordered several pieces from their website and have been extremely pleased with the quality of the items and the prompt shipping. Highly recommend Wayfair for anyone looking for stylish, affordable furniture!

2 months ago

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C. McDaniel Atlanta, GA

I've found some great buys on this app, but have to watch some of the false advertising ! They will show , for example, a chair that they claim is regular $9,999.00, but on sale for $277, I paid the latter, but no one in their right mind would think it was a regular price of almost $10,000 🙄🙄, it would have to cook for me and clean house for that price 😅

3 months ago

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savannah cleary Havelock, NC

The choices for organizing or just sprucing up your home are not only endless but also affordable.

10 hours ago

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Rebeka Melber Washington, DC

LOVE wayfair. Prices are great, quality is very good. They have a professional service as well for helping you find what you need. Loyal customer for life!

1 month ago

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Crystal Batavia, IL

We purchased a ton of items for our new home from them and were happy with all of them! The only issue we had was they sent us the wrong color cat tree once and were very hard to deal with when trying to fix the problem! But usually when something goes wrong they are easy to work with in resolving the problem!

2 months ago

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Jessica Prater Ringgold, GA

Wayfair has boat loads of items to choose from. Something for every on k I've ordered from here before. My packages always arrived on time and with no damages. My cats really enjoyed their cat tree and toys. I was a bit disappointed in the night stands I bought. They said night stands but they are more for someone who sleeps on a mattress on the floor. They always have awesome prices.

3 months ago

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Veronica Lawton

I’ve bought several things from them night stands, TV stand had to put them together but it was easy for me to do. My night stands are press wood so if you have a sleep apnea machine put something under it cause it did warp the top where it sat lesson learned but they look great. I would buy from them again and would recommend using them just read up on the product before you buy.

3 months ago

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Dana Tellier Middletown, CT

Oh my gosh! There is not one time that I place an order that it goes right! They always send something that is missing a part or broken. It's always hit or miss with them.

1 week ago

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Eartha Wilson Port Saint Lucie, FL

Wayfair is absolutely one of my favorite online shops. They have so many varieties to choose from

1 week ago

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Aaron young San Diego, CA

They are good but prices little high and they always ship wrong products and to send out correct product they want yoy to pay shipping again for there mostakes

3 weeks ago

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Lisa Cape Coral, FL

Wayfair has a lot of items that your normal stores don't carry. They are quick to ship and items seem to be of good quality. The only thing I dislike is that some items are non returnable and the prices are a bit higher.

2 months ago

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FriscoTXHomeowner Frisco, TX

Big fan of Wayfair. The prices are good and the reviews are legit it seems. I really like that when we had a product shipped to us with a broken piece they sent a new one right away without any hassle. Really good service.

3 months ago

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John Holbrook Winchester, MA

Ordered a memory foam bed in a box Arrived on time and in good condition

1 day ago

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Arelis Asteasuainzarra

Wayfarer great prices I love their low Shipping prices

3 days ago

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Kristie Clower Hillsboro, TN

So I finally purchased my daughter a twin size bed (😭😭😭) a few weeks ago through Wayfair. It arrived within the week I ordered it. It was easy to assemble and at the time I was very pleased with my purchase especially for the price! I realized after looking at it last night, there were tears in the headboard. I contacted Wayfair via email today and received a call within minutes from customer service. He was not only willing to send me a new bed, he offered 20% off of that purchase. Told me I could donate or keep the bed. Customer service went above and beyond. I just wanted to share my experience with you in case you are looking for a nice,affordable bed with a company that clearly cares for their customers.

4 years ago

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Christi Elizabethtown, KY

Bought the buffet I had been looking for and couldn't find anywhere else! Such cute styles and easy to assemble.

1 month ago

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Miriam Merrill LA

Product pics were not realistic fir carpets but the wrought iron furniture was spot on. Overhead lights were also disappointing products were okay but looked better in the pictures

2 months ago

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Sheila Burns Dickson, TN

Wayfair is a great online company to find household and gift items. I always include Wayfair when I am in need of something. They also have fast shipping.

2 months ago

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Ricardo Ortiz Baltimore, MD

This is where it all starts to add up, we found a great company where we save money and purchase the best products. While we saved tons of $$ money.

2 months ago Edited March 27, 2023

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James Walker Lithonia, GA

I’m never buying anything else from wayfair. The quality of the furniture sucks , the furniture comes in a million pieces . Furniture is something to go to store for , don’t shop online for furniture. Wayfair make it look better online and look like crap in person.

2 months ago

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Charlette Fuller Lake Worth, FL

Lots of assortment & I hear their customer service is wonderful

1 week ago

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Jeff Gerbino Spring Hill, FL

A good alternative to Amazon good products at decent prices.

1 week ago

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Jayne Moore New York, NY

Wayfair is like Amazon meets Ikea. Their prices go up and down, they will have the same piece of furniture with the same photographs... named and priced differently, and everything feels a little "made in china", but, having said that, their customer service is excellent. I've ordered 3 pieces of flat pack (build it yourself) furniture. With each item, everything was incredible well made, but there was something off, like holes not drilled, or instructions missing a rather crucial part, and in one a panel was completely snapped in half. However their customer service is easy to use, fast and efficient, and every quirk was resolved resulting in a finished and really beautiful product, that looks a lot more expensive than it was. Would I buy machinery from here... not sure, but for household furniture and fixtures, totally recommend!

2 years ago

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Eddie Rios Ogden, UT

Mayfair offers a huge selection in their giant store locations. Their website is also huge with an ever-changing inventory. At Wayfair the price is always right. It's hard to believe that other stores charge so much when Wayfair does the opposite. I like the variety, and they have so many price points that I can always find something within my budget. Styles are fresh and current. and they only sell quality products. I am always impressed with the store staff as they are very helpful.

3 years ago

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Anonymous

Have ordered quite a few pieces from them. Being on a budget, I like the fact that they have frequent sales and they will highlight items you've looked at in the past when they go on sale. I also had a glitch once with delivery of a piece that got lost in transit somewhere. Can no longer recall specifics, but they were wonderful resolving the issue!!

3 years ago

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Lillian Cobb Charleston, WV

My first purchase from Wayfair was an area rug and it was very good quality. The updates on tracking were just about very day and I received it today which was estimated date. I believe this is a great place to buy online without having to worry if I made a mistake. They are a good reputable company and I read the reviews before I purchased and they were all positive.

3 years ago

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Pam Wilson Fredericksburg, TX

An exterior door knob I had ordered for my daughter’s home locked her out at 1am with no keys, phone or tools. When the sun came up she went to a neighbor (daughter is new to neighborhood, which is not the safest) & called a locksmith ($75) to get her into her home. I related the story to Wayfair team member when asking for a refund on the defective knob and they refunded all of the knobs I had purchased which much more than covered the locksmith fee. They are compassionate and amazing! And I am not a huge purchaser!

3 years ago

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D. Amaolo

I have nothing but praise for Wayfair. I have ordered thousands of dollars of rugs, lamps, a shower, chandeliers, tables, bedding...you name it. Everything came when they told me it would. One piece that was damaged was immediately replaced. Their Customer Service department is exceptional! Everyone who seems my home wants to know where I shop. I don't hesitate to promote Wayfair.

4 years ago

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mr Terry mulvaney

I have just bought some new pans for my new induction hob, the service was very good , as we had a problem with one of the pans, and as soon as we contacted Wayfair about this , they where wright onto getting us another pan. So I think there service is VERY good, and they where very understanding and sorry for the problem, we have bought a lot of things from Wayfair and have been very pleased, top marks, 100% .

4 years ago

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Faith Marie Friedrich Chicago, IL

Best dollar amount spent on small area rugs. They have polypropylene, cotton, jute and wool. Wool, cotton, jute the edge of the rug is flatter, people and pets don't stumble.

4 months ago

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Robyn Brady Kent, OH

BESR FURNITURE STOREEVER!! All of my favorite quirky pieces of furniture are from Wayfair including my kitchen stools and my brand new pendant lights. There is SO MUCH to choose from and FREE SHIPPING! Why would I shop anywhere else.

2 years ago

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Jamie Neider Kaysville, UT

We recently did a new home build and purchased many of our home decor, rugs and furniture items from Wayfair. They were great to work with on some items that needed to be returned. And we were happy with their delivery times.

3 years ago

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Paul Morisset

Bought a Lucia console table from Wayfair. It arrived a day earlier than promised (great) and was easy to assemble. It was the perfect size for the intended spot. I like the finish of the table but unfortunately there was a noticeable gouge on the top shelf. I Thought about returning it, but didn’t want the bother. I am disappointed Wayfair (or third party) did not Properly inspect the product before shipping it to me. There was no damage to the box so gouge was done before shipping. I Unfortunately won’t be buying anything from Trent Austin Design again. Paul Morisset (Ottawa,Ontario)

3 years ago

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Mary Johnson

I needed new drapes to make my livingroom brighter. I looked online and the ones I selected were received withing 3 days, but they were darker than they looked on-line. One phone call and they were switched without any problems.

3 years ago

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SLR and Sons LLC

Customer has displayed excellent customer service tentative to me as a customer the delivery of the product was in a timely manner which was acceptable the home coming hose the furniture it made the office personnel more welcoming shoe the product furniture that made office more like home

3 years ago

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Christy GOlen

Their customer service was outstanding I ordered furniture for my house and I was having a party and it was guaranteed to be at my house on a certain date and then it got pushed back a week and by then I already got rid of all my furniture. They gave me a discount on the furniture I bought and offered to pay for the rental.

3 years ago

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Ron Smith

The price was great, the product was a good value and quality. But, the shipping company they used was a nightmare. They didn't show up when they stated they would and left the item beat up and damaged on my porch when they had been instructed not to do that. If I were going to order a large item from Wayfair again, I would need assurance that they were going to use a different shipping company. They did issue a 50% refund and I kept the damaged item, but I would rather have had it arrive undamaged and at the time it had been scheduled.

3 years ago

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Linda C

I have bought many things from Wayfair and have found their goods to be reasonably priced and good quality. I had ordered a small corner table - when it arrived the packaging was terrible and one of the legs was scratched up. They replaced the table within a few days.

3 years ago

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Amy Olympia, WA

I needed help at Fed ex when my return labels weren't what I should have brought. I called and spoke with Kristy and she was so unbelievable helpful in assisting me with the return of a huge order. Without her, I don't know what I would have done. Wayfair has the best customer service I have ever encountered.

3 years ago

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