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Wayfair

Name: Wayfair
Rating: 4.4

Is This Your Business?

4.4

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521 User Reviews

6.9

Overall Score

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4.4

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521 User Reviews

6.9

Overall Score

Compare

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LAST UPDATED: July 17th, 2024

Wayfair.com is one of the world’s largest online retailers for home and furniture products. They offer customers a wide selection of products promising to provide customers with the perfect furniture pieces for their home at the right price. Wayfair includes a category selection of over 7,000 suppliers across 5 different brands which include AllModern, Birch Lane, DwellStudio, Joss and Main, and Wayfair.com. Consumers are sure to find quality furniture to match any style.

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The Good

Large selection of categories
Sales promotions throughout website
Several options for delivery
No hassle return policy
International shipping available

Wayfair users are sure to find home décor and furniture to match any space. Wayfair offers customers 11 different categories to shop through which include furniture, décor, lighting, kitchen, bed and bath, storage, outdoor, home improvement, baby and kids, pets, luggage, game room, exercise and fitness, housekeeping and laundry, and health and home mobility products. Wayfair provides customers promotions and discounts throughout their website. Their sales tab features products from each category which can be discounted as much as 70% off. They feature daily sales on their site that become available at 12 pm ET and are available for purchase for a limited time. Daily sales and other discounted products are featured on their home page making it easy to locate discounted items. Customers of Wayfair are able to select several different delivery options for large items which include curbside (you unload), curbside (they unload), front door drop off, inside entryway, room of choice and packaging removal, and full service delivery and assembly. Delivery is made as easy as possible for the customer through Wayfair.com. Wayfair also offer customers a no hassle return policy. Any item may be returned without a receipt within 30 days of purchase. Once the item has been returned and inspected, customers may expect a return credit within 24 hours. Wayfair currently hosts websites in 4 different countries. Customers can purchase items in the UK, Germany, Canada, and the United States.

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The Bad

Warranty information difficult to find

While there is much to like about Wayfair, there are a few glitches which became apparent in our investigation. The website uses tabs on the FAQ and on each item's pages. These do not always work as designed and the only way that our reviewers could get the information to come up in the display was to close the tab and reopen it. This happened 6/10 times in a random sampling of pages. It can be difficult to locate some other information on Wayfair.com. For example, we could not find any product warranty information through Wayfair.com. Customers may need to contact customer service to request warranty information for specific products.

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The Bottom Line

Wayfair.com offers an impressive array of product categories at a competitive price. Customers can expect excellent customer service as well as plenty of opportunities to save time and money through Wayfair.com. We highly recommend Wayfair.com as a convenient resource for purchasing home and furniture products.

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User Reviews

Star Rating

4.4

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521 Reviews

Review Breakdown

5 grade

51%

4 grade

21%

3 grade

2 grade

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Sachin Rana

I like to share about my experience with wayfair and i find very very convenient , i have used their website and its user interface is very clear and have multiple sections for each customer taste. I have done shopping for home and their prices are also competitive as well. I appreciate that they also provide promotional offers as well which is very amazing thing to do. In total i have good experience overall.

1 week ago

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Leonard J Balon

Wayfair offers easy terms and ways to purchase items you find on their website. I have purchased several items I use in my computer room such as storage cabinets to store my cd's and tools I use in my office and personal life the cabinets I got are stylish and the company stands behind their merchandise .If there is anything you need in regards to extra parts or missing pieces they expedite their service transactions and repair parts orders excellently and with speed so you get more than you ask for . Wayfair has always been a great company to do business with as they treat their customers like kings.

2 months ago

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NoUser

Wayfair is an okay company. They do have a lot of options for anything. Earlier, they used to be on the cheaper side but now they are a little more expensive as compared to their competetors. Their customer service is excellent. And I think that's their saving grace.

1 month ago

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Joseph West

There are definite bargains to be had and I think that they have everything in the world in stock. It’s just really hard to discern the quality though because some of it is garbage and the reviews aren’t all trustworthy.

1 month ago

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Misha

When the old sofa in our family room finally collapsed, we needed a replacement right away. Since our schedules were full, and we did not have time to personally visit many stores, we decided to see what was available online. After identifying the type and style of product we wanted, we found something similar at Wayfair for a better price than we could have found anywhere else. We ordered the sofa, and it arrived quickly. Some assembly was required, as you might imagine, but it was simple. Admittedly, the quality is not the best, but for its use in a teen romp room, and for the overall shopping experience, it is perfect.

5 months ago

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Alexandra Federov Rochester, NY

Wayfair offers better quality products and excellent business pricing. I formerly shopped at Overstock for many years. I began receiving really cheap junk. One mattress cover was ripped apart after 1X wash, a bed frame literally didn't work right...sagged in the middle right to the floor. Instead of sending back a bed we had to "fix it" using plywood and an extra mattress layer. I got tired of the cheap junk I was regularly receiving from overstock so I tried Wayfair. I had an issue ordering an item on one occasion and when I called customer service they gave me an additional 20% off for the inconvenience. I sincerely appreciate that because I have calculated far too many hours of my life wasted on customer service issues in general! Try Wayfair, they also have a huge selection of pretty much everythig. Infinitely better quality products. My new go-to-first.

9 months ago

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Ayomide

During the move in into the apartment we just got last year January, i bought alot of furniture's from Wayfair. They have an huge library of home furniture's of different types wood finish. Their products are of good quality without an issue at all

3 months ago

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Stephanie Bloniarz

I have always had such great luck with Wayfair products. I have purchased furniture, a mattress, bedding, housewares, etc.. I think they have a GREAT selection of products at reasonable prices. I have used their credit card in the past. The website is easy to navigate and shop. I would highly recommend.

4 months ago

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Kathryn Cashner Louisville, KY

Great customer service. We had a board come with a large crack in it. My maintenance man said he could glue it and make it work, but I'd paid full price and wanted it to be "right." Contacted Wayfair and it was replaced quickly

4 months ago

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Lorena Korbel Las Vegas, NV

I love all of the products from Wayfair! They have quality items at reasonable prices. I bought a Christmas tree in 2016 and it is still beautiful every year when I put it up!! The easy of the website and quality products as well as decent prices makes me think of Wayfair when I am looking for something for my home.

5 months ago

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Milrose Nacpil Chula Vista, CA

I been buying furnitures from Wayfair for many years now and my recent purchases includes an Attis desk and Bridgegate Velvet Upholstered Bench. Both were a great value for the price and the quality was more than I expected. Wayfair has been my go to site for my home small furniture needs and I haven’t been disappointed with all my purchases.

5 months ago

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Arooj Naeem Washington, DC

Wayfair has been my go-to for online furniture shopping. The extensive selection, ranging from budget-friendly to high-end items, caters to various tastes. Navigating the website is user-friendly, and customer reviews help in decision-making. However, occasional delivery delays have been a downside. Overall, Wayfair offers a convenient and diverse platform for furnishing my home.

7 months ago

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Michelle Thomas Anaheim, CA

Love Wayfair! I bought a personalized Toy chest and it had a damaged piece. They sent me the replacement and a day later I received a Little Tikes picnic table with an umbrella for free because of the damaged item. It was worth 120.00 retail. I mean that is top notch customer service. The old days of making the customer happy. Really it was above and beyond. My granddaughter has a wood chest to use till she is old. I love that they had a wonderful item.

8 months ago

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Kristie Clower Hillsboro, TN

So I finally purchased my daughter a twin size bed (😭😭😭) a few weeks ago through Wayfair. It arrived within the week I ordered it. It was easy to assemble and at the time I was very pleased with my purchase especially for the price! I realized after looking at it last night, there were tears in the headboard. I contacted Wayfair via email today and received a call within minutes from customer service. He was not only willing to send me a new bed, he offered 20% off of that purchase. Told me I could donate or keep the bed. Customer service went above and beyond. I just wanted to share my experience with you in case you are looking for a nice,affordable bed with a company that clearly cares for their customers.

5 years ago

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Brenda Palmer

Ilike the things they carried. I was able to pay my entire bill before leaving.

2 weeks ago

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Nora Mosley

Wayfair has very beautiful furniture that you can match with linen, curtains, rugs and carpets all in one location. It is nice to be able to choose a piece of furniture and get all your matching accessories all in one place.

4 months ago

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Rachel

Absolutely love the furniture I purchased. It was extremely easy to assemble and is a very good quality product. Will continue to purchase future furniture from them for sure.

5 months ago

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veronica angelo Weston, MA

I recently furnished my home with Wayfair and I am beyond pleased with the experience. The quality of the products exceeded my expectations to be honest, and their customer service was exceptional. Wayfair is definitely my go-to for all things home-related!

6 months ago

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W. H. Longview, TX

Intended to buy one recliner but when my wife saw the product, she wanted a new one too. We bought two recliners and have been very pleased. Everything was exactly as listed and they were delivered even faster than expected. Highly recommend Wayfair for great deals.

7 months ago

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mary martin Bossier City, LA

You know what they say Wayfair they've got just what you need! That's absolutely the truth. Anything from chicken coops to home appliances and with free shipping. The pricing is excellent as well even though it can be a little high it is worth it for the free shipping and the customer service with this company!

8 months ago

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Laurie Shannon-Bailey

I purchased a Kennedy Sofa Bed from Wayfair and I ❤️ it! The quality and comfort is phenomenal The customer service from the beginning of the purchase, including delivery was also phenomenal. I highly recommend Wayfair!

8 months ago

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Anne Lincolnton, NC

Hey, what can I say??? I love Wayfair. The products are a great value for the money. Deliveries are on time and the product is intact when it arrives. I have purchased several pieces of furniture, 2 sofas, and several rugs for my home. Satisfied with everything.

8 months ago

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Jayne Moore New York, NY

Wayfair is like Amazon meets Ikea. Their prices go up and down, they will have the same piece of furniture with the same photographs... named and priced differently, and everything feels a little "made in china", but, having said that, their customer service is excellent. I've ordered 3 pieces of flat pack (build it yourself) furniture. With each item, everything was incredible well made, but there was something off, like holes not drilled, or instructions missing a rather crucial part, and in one a panel was completely snapped in half. However their customer service is easy to use, fast and efficient, and every quirk was resolved resulting in a finished and really beautiful product, that looks a lot more expensive than it was. Would I buy machinery from here... not sure, but for household furniture and fixtures, totally recommend!

3 years ago

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Eddie Rios Ogden, UT

Mayfair offers a huge selection in their giant store locations. Their website is also huge with an ever-changing inventory. At Wayfair the price is always right. It's hard to believe that other stores charge so much when Wayfair does the opposite. I like the variety, and they have so many price points that I can always find something within my budget. Styles are fresh and current. and they only sell quality products. I am always impressed with the store staff as they are very helpful.

4 years ago

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Anonymous

Have ordered quite a few pieces from them. Being on a budget, I like the fact that they have frequent sales and they will highlight items you've looked at in the past when they go on sale. I also had a glitch once with delivery of a piece that got lost in transit somewhere. Can no longer recall specifics, but they were wonderful resolving the issue!!

4 years ago

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Lillian Cobb Charleston, WV

My first purchase from Wayfair was an area rug and it was very good quality. The updates on tracking were just about very day and I received it today which was estimated date. I believe this is a great place to buy online without having to worry if I made a mistake. They are a good reputable company and I read the reviews before I purchased and they were all positive.

4 years ago

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Pam Wilson Fredericksburg, TX

An exterior door knob I had ordered for my daughter’s home locked her out at 1am with no keys, phone or tools. When the sun came up she went to a neighbor (daughter is new to neighborhood, which is not the safest) & called a locksmith ($75) to get her into her home. I related the story to Wayfair team member when asking for a refund on the defective knob and they refunded all of the knobs I had purchased which much more than covered the locksmith fee. They are compassionate and amazing! And I am not a huge purchaser!

4 years ago

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D. Amaolo

I have nothing but praise for Wayfair. I have ordered thousands of dollars of rugs, lamps, a shower, chandeliers, tables, bedding...you name it. Everything came when they told me it would. One piece that was damaged was immediately replaced. Their Customer Service department is exceptional! Everyone who seems my home wants to know where I shop. I don't hesitate to promote Wayfair.

5 years ago

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mr Terry mulvaney

I have just bought some new pans for my new induction hob, the service was very good , as we had a problem with one of the pans, and as soon as we contacted Wayfair about this , they where wright onto getting us another pan. So I think there service is VERY good, and they where very understanding and sorry for the problem, we have bought a lot of things from Wayfair and have been very pleased, top marks, 100% .

5 years ago

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Debra Taylor Chesapeake, VA

I purchased a total of three items from Wayfair: headboard, faucet and floor rug. (1) The headboard was moderately priced and made of brown faux leather. Additionally, the product had a very strong fume that gave me a respiratory illness for a month. Over time, it peeled and needed to be recovered. (2) The faucet was my favorite purchase. It went very well with my one-hole granite sink in my rental property. (3) My recent purchase was a 7' x 9' rug. The pile is very thin and the edges have a cheap Serger stitch. I wanted to return it but settled on a refund of slightly more than the shipping.

9 months ago

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Dude What

Great products for their prices, awesome customer service!! Just hate building everything comes in piece by piece

1 month ago

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Kerri Kirkland San Diego, CA

I haven't bought too many things off Wayfair but the items I did buy I was very impressed with the whole process. For one, they have an overwhelming amount of great furniture items on their site. I bought some bar stools which arrived quickly and were beyond my expectations of pretty. One did have a stick on the fabric part I was having a hard time getting off I contacted costumer service and within two days I has another part of my stool. I was beyond impressed as I wasn't expecting that at all. I have not had my stools for 3 years and still love them just as much and they have held up nicely.

1 year ago

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linda glorioso Staten Island, NY

I purchased a new bed ( frame & headboard) from Wayfair when I moved 4 years ago. It was very attractive and fit my room perfectly. It broke within months . I am currently sleeping in bed # 4. The previous 3 beds all had bed frame issues creaking and eventually breaking in the middle of the night. This last time almost crushing my dog. While Wayfair replaced the beds because I bought the warranty I can’t recommend them as they sold me defective furniture.

5 months ago

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Rosalynn Ross Chicago, IL

I love Wayfair! I ordered a clothing storage rack for my dad and I. The delivery was amazing and the fastest I have ever experienced. I got a lot of compliments on the rack as well.

6 months ago

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Joseph Decatur, GA

I usually had great service and excellent products from this company. After one negative experience when nothing was done about a product I stopped using them not completely because of this experience, but I din't not need any more furniture at the time

6 months ago

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KIMBERLY & TINA CREAN Peoria, AZ

I find myself usually looking at wayfair for the unique items they carry and the large inventory that they have to choose from. The prices are usually right on market pricing or less which is nice. Free shipping is also a plus for me.

6 months ago

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jagarrou Tucson, AZ

I like the offerings and the pricing generally. Sometimes the pricing feels manipulated, with fake sales. And it’s becoming like Amazon - too much of the same product being sold by different suppliers under different SKY’s with different pricing.

6 months ago

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Edward Keenan Secaucus, NJ

Wayfair - way beyond expectations! Ive been a loyal customer for 5 years now and have found so many great values for my home and bath - including seasonal savings on outside and muliti season room furnishings.

6 months ago

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Enrique

This store it is like no other store. They have very good merchandise and best of all you could buy everything for your house from the front door mats to the lamps for the living room.And I mean everything.

8 months ago

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Robyn Brady Kent, OH

BESR FURNITURE STOREEVER!! All of my favorite quirky pieces of furniture are from Wayfair including my kitchen stools and my brand new pendant lights. There is SO MUCH to choose from and FREE SHIPPING! Why would I shop anywhere else.

3 years ago

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Jamie Neider Kaysville, UT

We recently did a new home build and purchased many of our home decor, rugs and furniture items from Wayfair. They were great to work with on some items that needed to be returned. And we were happy with their delivery times.

4 years ago

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Paul Morisset

Bought a Lucia console table from Wayfair. It arrived a day earlier than promised (great) and was easy to assemble. It was the perfect size for the intended spot. I like the finish of the table but unfortunately there was a noticeable gouge on the top shelf. I Thought about returning it, but didn’t want the bother. I am disappointed Wayfair (or third party) did not Properly inspect the product before shipping it to me. There was no damage to the box so gouge was done before shipping. I Unfortunately won’t be buying anything from Trent Austin Design again. Paul Morisset (Ottawa,Ontario)

4 years ago

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Mary Johnson

I needed new drapes to make my livingroom brighter. I looked online and the ones I selected were received withing 3 days, but they were darker than they looked on-line. One phone call and they were switched without any problems.

4 years ago

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SLR and Sons LLC

Customer has displayed excellent customer service tentative to me as a customer the delivery of the product was in a timely manner which was acceptable the home coming hose the furniture it made the office personnel more welcoming shoe the product furniture that made office more like home

4 years ago

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Christy GOlen

Their customer service was outstanding I ordered furniture for my house and I was having a party and it was guaranteed to be at my house on a certain date and then it got pushed back a week and by then I already got rid of all my furniture. They gave me a discount on the furniture I bought and offered to pay for the rental.

4 years ago

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Ron Smith

The price was great, the product was a good value and quality. But, the shipping company they used was a nightmare. They didn't show up when they stated they would and left the item beat up and damaged on my porch when they had been instructed not to do that. If I were going to order a large item from Wayfair again, I would need assurance that they were going to use a different shipping company. They did issue a 50% refund and I kept the damaged item, but I would rather have had it arrive undamaged and at the time it had been scheduled.

4 years ago

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Linda C

I have bought many things from Wayfair and have found their goods to be reasonably priced and good quality. I had ordered a small corner table - when it arrived the packaging was terrible and one of the legs was scratched up. They replaced the table within a few days.

4 years ago

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Amy Olympia, WA

I needed help at Fed ex when my return labels weren't what I should have brought. I called and spoke with Kristy and she was so unbelievable helpful in assisting me with the return of a huge order. Without her, I don't know what I would have done. Wayfair has the best customer service I have ever encountered.

4 years ago

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Mahveen Lakhani Visalia, CA

We received our new carpet for our living room and dining room today. The carpets arrived a day earlier than expected which was a nice surprise! Instead of putting in words how good the carpet looks in our living room I decided rather to attach a photo for the reviewers to decide.

4 years ago

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Cathy Manton

Purchased the wrentham barrel chair I was very happy with the look. I decided to wipe down the wood with a damp cloth and the amount of dirt that came off was insane my cloth was black and it's not completely level a bit wobbly how disappointing! This chair on the sight was at regular price over a thousand dollars but they have it listed for half price in my opinion this chair is definitely not worth a thousand and not worth five hundred. I would expect something at that price range to be in top condition not to mention I forgot to add in there was a nail slightly sticking out along the side of the chair. What's wrong with this is you cant buy anything anymore with quality!!

5 years ago

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