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6.5

Overall Score

LAST UPDATED: April 11th, 2024

Wayfair.com is one of the world’s largest online retailers for home and furniture products. They offer customers a wide selection of products promising to provide customers with the perfect furniture pieces for their home at the right price. Wayfair includes a category selection of over 7,000 suppliers across 5 different brands which include AllModern, Birch Lane, DwellStudio, Joss and Main, and Wayfair.com. Consumers are sure to find quality furniture to match any style.

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The Good

  • Large selection of categories
  • Sales promotions throughout website
  • Several options for delivery
  • No hassle return policy
  • International shipping available

Wayfair users are sure to find home décor and furniture to match any space. Wayfair offers customers 11 different categories to shop through which include furniture, décor, lighting, kitchen, bed and bath, storage, outdoor, home improvement, baby and kids, pets, luggage, game room, exercise and fitness, housekeeping and laundry, and health and home mobility products. Wayfair provides customers promotions and discounts throughout their website. Their sales tab features products from each category which can be discounted as much as 70% off. They feature daily sales on their site that become available at 12 pm ET and are available for purchase for a limited time. Daily sales and other discounted products are featured on their home page making it easy to locate discounted items. Customers of Wayfair are able to select several different delivery options for large items which include curbside (you unload), curbside (they unload), front door drop off, inside entryway, room of choice and packaging removal, and full service delivery and assembly. Delivery is made as easy as possible for the customer through Wayfair.com. Wayfair also offer customers a no hassle return policy. Any item may be returned without a receipt within 30 days of purchase. Once the item has been returned and inspected, customers may expect a return credit within 24 hours. Wayfair currently hosts websites in 4 different countries. Customers can purchase items in the UK, Germany, Canada, and the United States.

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The Bad

  • Warranty information difficult to find
While there is much to like about Wayfair, there are a few glitches which became apparent in our investigation. The website uses tabs on the FAQ and on each item's pages. These do not always work as designed and the only way that our reviewers could get the information to come up in the display was to close the tab and reopen it. This happened 6/10 times in a random sampling of pages. It can be difficult to locate some other information on Wayfair.com. For example, we could not find any product warranty information through Wayfair.com. Customers may need to contact customer service to request warranty information for specific products.
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The Bottom Line

Wayfair.com offers an impressive array of product categories at a competitive price. Customers can expect excellent customer service as well as plenty of opportunities to save time and money through Wayfair.com. We highly recommend Wayfair.com as a convenient resource for purchasing home and furniture products.
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Star Rating

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4.3

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509 Reviews

Review Breakdown

5 grade

50%

4 grade

21%

3 grade

7%

2 grade

5%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Ayomide

During the move in into the apartment we just got last year January, i bought alot of furniture's from Wayfair. They have an huge library of home furniture's of different types wood finish. Their products are of good quality without an issue at all

1 week ago

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Stephanie Bloniarz

I have always had such great luck with Wayfair products. I have purchased furniture, a mattress, bedding, housewares, etc.. I think they have a GREAT selection of products at reasonable prices. I have used their credit card in the past. The website is easy to navigate and shop. I would highly recommend.

3 weeks ago

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Kathryn Cashner Louisville, KY

Great customer service. We had a board come with a large crack in it. My maintenance man said he could glue it and make it work, but I'd paid full price and wanted it to be "right." Contacted Wayfair and it was replaced quickly

4 weeks ago

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Nora Mosley

Wayfair has very beautiful furniture that you can match with linen, curtains, rugs and carpets all in one location. It is nice to be able to choose a piece of furniture and get all your matching accessories all in one place.

2 weeks ago

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Misha

When the old sofa in our family room finally collapsed, we needed a replacement right away. Since our schedules were full, and we did not have time to personally visit many stores, we decided to see what was available online. After identifying the type and style of product we wanted, we found something similar at Wayfair for a better price than we could have found anywhere else. We ordered the sofa, and it arrived quickly. Some assembly was required, as you might imagine, but it was simple. Admittedly, the quality is not the best, but for its use in a teen romp room, and for the overall shopping experience, it is perfect.

2 months ago

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Rachel

Absolutely love the furniture I purchased. It was extremely easy to assemble and is a very good quality product. Will continue to purchase future furniture from them for sure.

1 month ago

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Lorena Korbel Las Vegas, NV

I love all of the products from Wayfair! They have quality items at reasonable prices. I bought a Christmas tree in 2016 and it is still beautiful every year when I put it up!! The easy of the website and quality products as well as decent prices makes me think of Wayfair when I am looking for something for my home.

2 months ago

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Milrose Nacpil Chula Vista, CA

I been buying furnitures from Wayfair for many years now and my recent purchases includes an Attis desk and Bridgegate Velvet Upholstered Bench. Both were a great value for the price and the quality was more than I expected. Wayfair has been my go to site for my home small furniture needs and I haven’t been disappointed with all my purchases.

2 months ago

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veronica angelo Weston, MA

I recently furnished my home with Wayfair and I am beyond pleased with the experience. The quality of the products exceeded my expectations to be honest, and their customer service was exceptional. Wayfair is definitely my go-to for all things home-related!

2 months ago

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Alexandra Federov Rochester, NY

Wayfair offers better quality products and excellent business pricing. I formerly shopped at Overstock for many years. I began receiving really cheap junk. One mattress cover was ripped apart after 1X wash, a bed frame literally didn't work right...sagged in the middle right to the floor. Instead of sending back a bed we had to "fix it" using plywood and an extra mattress layer. I got tired of the cheap junk I was regularly receiving from overstock so I tried Wayfair. I had an issue ordering an item on one occasion and when I called customer service they gave me an additional 20% off for the inconvenience. I sincerely appreciate that because I have calculated far too many hours of my life wasted on customer service issues in general! Try Wayfair, they also have a huge selection of pretty much everythig. Infinitely better quality products. My new go-to-first.

6 months ago

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Yvonne Whisenant

I love Wayfair for their variety and reasonably priced products, especially their carpets, drapery and my combination light stand.

3 weeks ago

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Rosalynn Ross Chicago, IL

I love Wayfair! I ordered a clothing storage rack for my dad and I. The delivery was amazing and the fastest I have ever experienced. I got a lot of compliments on the rack as well.

2 months ago

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Joseph Decatur, GA

I usually had great service and excellent products from this company. After one negative experience when nothing was done about a product I stopped using them not completely because of this experience, but I din't not need any more furniture at the time

2 months ago

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Arooj Naeem Washington, DC

Wayfair has been my go-to for online furniture shopping. The extensive selection, ranging from budget-friendly to high-end items, caters to various tastes. Navigating the website is user-friendly, and customer reviews help in decision-making. However, occasional delivery delays have been a downside. Overall, Wayfair offers a convenient and diverse platform for furnishing my home.

4 months ago

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Michelle Thomas Anaheim, CA

Love Wayfair! I bought a personalized Toy chest and it had a damaged piece. They sent me the replacement and a day later I received a Little Tikes picnic table with an umbrella for free because of the damaged item. It was worth 120.00 retail. I mean that is top notch customer service. The old days of making the customer happy. Really it was above and beyond. My granddaughter has a wood chest to use till she is old. I love that they had a wonderful item.

5 months ago

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Shanna Harris Edison, NJ

Value for your money. I love the pieces offered on there site and the turnaround time to get your items is very quick. I would recommend shopping here.

1 month ago

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Dona Lewis- Pearce (donajlp) Buffalo, NY

my experience with Wayfair was great. bought furniture that was delivered and unpacked as stated. good quality furniture for the money.

1 month ago

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linda glorioso Staten Island, NY

I purchased a new bed ( frame & headboard) from Wayfair when I moved 4 years ago. It was very attractive and fit my room perfectly. It broke within months . I am currently sleeping in bed # 4. The previous 3 beds all had bed frame issues creaking and eventually breaking in the middle of the night. This last time almost crushing my dog. While Wayfair replaced the beds because I bought the warranty I can’t recommend them as they sold me defective furniture.

2 months ago

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Viti Phann Channelview, TX

So far I've had a positive experience with Wayfair- I bought a bed frame and it arrived earlier than expected, and was relatively easy to assemble. I would recommend Wayfair.

2 months ago

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KIMBERLY & TINA CREAN Peoria, AZ

I find myself usually looking at wayfair for the unique items they carry and the large inventory that they have to choose from. The prices are usually right on market pricing or less which is nice. Free shipping is also a plus for me.

3 months ago

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jagarrou Tucson, AZ

I like the offerings and the pricing generally. Sometimes the pricing feels manipulated, with fake sales. And it’s becoming like Amazon - too much of the same product being sold by different suppliers under different SKY’s with different pricing.

3 months ago

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Edward Keenan Secaucus, NJ

Wayfair - way beyond expectations! Ive been a loyal customer for 5 years now and have found so many great values for my home and bath - including seasonal savings on outside and muliti season room furnishings.

3 months ago

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Steven Tash

Easy to select products and a great return policy.

4 days ago

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W. H. Longview, TX

Intended to buy one recliner but when my wife saw the product, she wanted a new one too. We bought two recliners and have been very pleased. Everything was exactly as listed and they were delivered even faster than expected. Highly recommend Wayfair for great deals.

4 months ago

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mary martin Bossier City, LA

You know what they say Wayfair they've got just what you need! That's absolutely the truth. Anything from chicken coops to home appliances and with free shipping. The pricing is excellent as well even though it can be a little high it is worth it for the free shipping and the customer service with this company!

4 months ago

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Laurie Shannon-Bailey

I purchased a Kennedy Sofa Bed from Wayfair and I ❤️ it! The quality and comfort is phenomenal The customer service from the beginning of the purchase, including delivery was also phenomenal. I highly recommend Wayfair!

4 months ago

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Anne Lincolnton, NC

Hey, what can I say??? I love Wayfair. The products are a great value for the money. Deliveries are on time and the product is intact when it arrives. I have purchased several pieces of furniture, 2 sofas, and several rugs for my home. Satisfied with everything.

5 months ago

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Kelsey T.L. Lansing, MI

Wayfair has an extensive selection of furniture and home decor, making it a go-to for my home improvement needs. However, the inconsistency in product quality is a downside. While I've found some excellent pieces, I've also received items that didn't quite meet my expectations in terms of durability. Customer service has been responsive in addressing these issues, but quality control improvements are needed for a more consistent experience.

5 months ago

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Kelsey Conner Wilmington, NC

Wayfair has a great furniture selection. Sometimes it is more pricey, but other times it really is the best bang for your buck. I have found many prestigious brands, as well as dupes for other prestigious items. I enjoy perusing the website when I begin dreaming of switching things up in our home.

5 months ago

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Eric K New York, NY

Wayfair was my recent go to site for my bathroom remodel project. I purchased an amazing deep soaking tub for half the price of local places and a beautiful quartz topped vanity. Plus all the fixtures for the project. Everything was delivered and set up as promised and I will definitely continue to check Wayfair for my next project.

5 months ago

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Debra Taylor Chesapeake, VA

I purchased a total of three items from Wayfair: headboard, faucet and floor rug. (1) The headboard was moderately priced and made of brown faux leather. Additionally, the product had a very strong fume that gave me a respiratory illness for a month. Over time, it peeled and needed to be recovered. (2) The faucet was my favorite purchase. It went very well with my one-hole granite sink in my rental property. (3) My recent purchase was a 7' x 9' rug. The pile is very thin and the edges have a cheap Serger stitch. I wanted to return it but settled on a refund of slightly more than the shipping.

6 months ago

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Kristie Clower Hillsboro, TN

So I finally purchased my daughter a twin size bed (😭😭😭) a few weeks ago through Wayfair. It arrived within the week I ordered it. It was easy to assemble and at the time I was very pleased with my purchase especially for the price! I realized after looking at it last night, there were tears in the headboard. I contacted Wayfair via email today and received a call within minutes from customer service. He was not only willing to send me a new bed, he offered 20% off of that purchase. Told me I could donate or keep the bed. Customer service went above and beyond. I just wanted to share my experience with you in case you are looking for a nice,affordable bed with a company that clearly cares for their customers.

5 years ago

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BWeller

Fair quality, fast shipping, and lots of things to choose from. I think some things are over priced for the quality as a consumer.

2 weeks ago

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Kerri Kirkland San Diego, CA

I haven't bought too many things off Wayfair but the items I did buy I was very impressed with the whole process. For one, they have an overwhelming amount of great furniture items on their site. I bought some bar stools which arrived quickly and were beyond my expectations of pretty. One did have a stick on the fabric part I was having a hard time getting off I contacted costumer service and within two days I has another part of my stool. I was beyond impressed as I wasn't expecting that at all. I have not had my stools for 3 years and still love them just as much and they have held up nicely.

11 months ago

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Problems come in 3's Mocksville, NC

Bought several pieces of furniture and pleased entirely. Will continue to purchase when I need things.

1 month ago

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Nilsa Gonzalez Dallas, TX

I love Wayfair, it is the perfect way to add a new pop to any room in the house and not have to spend a lot of money.

1 month ago

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HellasBlue Odessa, FL

Best deals for quality furniture! Everything I've purchased so far has been high quality and reasonably priced.

1 month ago

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Robyn Ludlow Spanish Fork, UT

fast service and a large selection. I had some issues with a couple of purchases where pieces were missing and they were quick to resolve it.

1 month ago

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Enrique

This store it is like no other store. They have very good merchandise and best of all you could buy everything for your house from the front door mats to the lamps for the living room.And I mean everything.

5 months ago

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Sonia Hilinski

Recently moved and bought a lot of new items to fill the home. Everything from a kitchen table, to a bar, to entertainment center. Shipping has always been on time accurate and not one product defect. Great quality

5 months ago

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Ann Meyers Covington, GA

Everything I have purchased from Wayfair was excellent quality at great prices. I love their shipping policy. Furniture is delivered by Wayfair's own shipping right to your door.

5 months ago

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Ann Carson Glenolden, PA

Discovered Wayfair about 5 years ago and have been ordering from them ever since. Have had large furniture delivered without any issues. Wayfair has pretty much anything you need for the home and more.

5 months ago

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Tyrone Walton Atlanta, GA

I have furnished several homes with wayfair. The website is so user friendly and always has merchandise updates. Now that the website offers 3D and animation to place the item in your home real time before you buy.”, which makes matching and setting up a new spot that much easy.

6 months ago

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Cindy Goad

I have bought a lot of things went there I did have a recliner for less than 30 days and it stopped working it is a recliner that helps you stand up with the chair it failed to continue to work in less than 30 days and I received a brand new chair and I am still using it to

6 months ago

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Bunny Garlington Weatherford, TX

I have purchased from a door shade to my family room rugs. I have purchased 2 8x11ft rugs and am delighted in them. I also purchased 2 runner rugs as my home has no carpet. These rugs add a burst of color in my hallways! Never had to return anything.

7 months ago

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TC B Florissant, CO

Going to be honest.....pretty addicted to Wayfair! I love the convenience of ordering online and when you get the sales or Open Box deals....great prices! The return can be a bit frustrating at times because you have to pay for the return....however, I have rarely (less than 5 times) had to do that. My house looks like a Wayfair advertisement! lol. I gave it 4 stars versus 5 stars because the return shipping can be quite pricey.

8 months ago Edited August 11, 2023

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Angel

Wayfair provides the absolute best customer service! Representatives are available through a live chat or on the phone and they go above and beyond to offer exceptional customer service. I have purchased several pieces of furniture for my home. They truly stand by their products and if there is a problem they work hard to resolve your issue.

8 months ago

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Jayne Moore New York, NY

Wayfair is like Amazon meets Ikea. Their prices go up and down, they will have the same piece of furniture with the same photographs... named and priced differently, and everything feels a little "made in china", but, having said that, their customer service is excellent. I've ordered 3 pieces of flat pack (build it yourself) furniture. With each item, everything was incredible well made, but there was something off, like holes not drilled, or instructions missing a rather crucial part, and in one a panel was completely snapped in half. However their customer service is easy to use, fast and efficient, and every quirk was resolved resulting in a finished and really beautiful product, that looks a lot more expensive than it was. Would I buy machinery from here... not sure, but for household furniture and fixtures, totally recommend!

2 years ago

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Eddie Rios Ogden, UT

Mayfair offers a huge selection in their giant store locations. Their website is also huge with an ever-changing inventory. At Wayfair the price is always right. It's hard to believe that other stores charge so much when Wayfair does the opposite. I like the variety, and they have so many price points that I can always find something within my budget. Styles are fresh and current. and they only sell quality products. I am always impressed with the store staff as they are very helpful.

4 years ago

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Anonymous

Have ordered quite a few pieces from them. Being on a budget, I like the fact that they have frequent sales and they will highlight items you've looked at in the past when they go on sale. I also had a glitch once with delivery of a piece that got lost in transit somewhere. Can no longer recall specifics, but they were wonderful resolving the issue!!

4 years ago