IKEA was established in 1951 and has created incredible relationships with hundreds of retailers internationally. Within the last year, IKEA has had 821 million people visit their 361 IKEA stores worldwide. IKEA offers a great variety of furnishings for every area you are looking for. IKEA stands by their concept of providing a range of home furnishing products that are “affordable to the many people, and not just the few”. They achieve this goal through uniting function, quality, design, value and sustainability. 

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The Good

  • Large selection
  • Quality customer service
  • Gives back to customers and communities

IKEA is an international business. As mentioned, they have 361 stores worldwide. This information tells us that IKEA has a large selection of product as well as the ability to distribute their furnishings to an array of locations. IKEA strives to help more people live a better life at home through creating realistic and affordable products.

This store highly values its customers, employees, as well as the community. IKEA has set up foundations to help benefit people all around the world. They offer a variety of promotions and are continually encouraging people to create the best deal for their personal situations.

The Bad

  • No free shipping
  • Product and service issues

IKEA does not have the option of free shipping. Depending on where the customer lives and what they ordered will determine the total shipping cost, but "free" is not an option. IKEA has had some complaints concerning delivery and collection issues in the past, such as not receiving products by their delivery date or not receiving products entirely.

Other issues individuals have shown concern for include problems with the product or service they purchased. These vary depending on the item and are consistent with other major home furniture companies. Similar to delivery issues, problems are handled by their quality customer service department.

The Bottom Line

Overall, we recommend IKEA for your home furnishing needs. The hiccups or complaints this company has received have been minuscule compared to the amount of success they have attained. They have a large product selection and are focused on providing their customers with the best value, design, and sustainability.   This company is expanding every year and has thousands of employees working hard to create new ideas for your furniture needs as well as improving the transportation and delivery process of its customer's products.   IKEA is continually offering deals and promotions to buyers allowing their products to become even more affordable for the everyday home.

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User Reviews

Star Rating

4.4
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241 Reviews

Review Breakdown

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Jeremy Brown
November 19th, 2019 Riverton, UT DETAILS
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IKEA is a great store with a variety of things. It has a great place for kids stay when shopping. I can get a lot more done a lot quicker without my kids with me. IKEA is a great store to shop at!

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Tom Gourley
November 19th, 2019 Pleasant Grove, UT DETAILS
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A fun place to visit that offers a large variety of merchandise representing good quality and pricing

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Alex Danielson
November 19th, 2019 Riverton, UT DETAILS
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We've loved going to Ikea to shop, get decorating ideas, get a taste of Sweden, and take advantage of their play kids play area!

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Summer Morris (Logan)
November 18th, 2019 Riverton, UT DETAILS
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So busy! So big! Great range of products but store so big it's hard to find what is needed or it takes way too long!

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Todd Homitz
November 18th, 2019 Evans City, PA DETAILS
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Great variety of modern furniture. Love the AR feature so you can see the furniture in your house before you purchase.

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Amanda Purpura
November 18th, 2019 Gibsonia, PA DETAILS
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LOVE this place! It is always great quality and fairly easy to assemble. It would be great if there were more brick and mortar locations in more cities.

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Kaydence Bonino
November 15th, 2019 Riverton, UT DETAILS
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Every time I shop at Ikea I feel like it takes me forever to get to the exit. The store is huge and I have the hardest time figuring out how to get to the cash registers. I find myself going in circles. The other thing is their carts! They are so hard to maneuver around.

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Nathan D.
November 15th, 2019 Warrendale, PA DETAILS
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IKEA is such a fun store to visit, it really is an experience as they guide you through a showroom of different set up rooms where you can write down the items you like on a card and then you go to the warehouse where you pick up the items you like, the hot food section is great too for lunch!

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Sandra
November 15th, 2019 Dayton, NJ DETAILS
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Oh my goodness where do I begin IKEA is one of my favorite stores to go to you can find great deals and their customer service is spectacular

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Kimmi
November 14th, 2019 Riverton, UT DETAILS
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Most of the organizing items in my home come from Ikea. Their products are reasonably priced. I have bookcases, desks and toy organizers now for 5 years and they are still going strong. When I have time I browse the store. When I am short on time I bypass the displays and go straight for the marketplace. I do not enjoy spending more time standing in the checkout lines then I do at other stores. It is always the slowest process of my visit.

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Angelica Dela Cruz
November 13th, 2019 Jacksonville, FL DETAILS
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IKEA has a lot of affordable and cute furniture. My family and I went there to go shopping before I moved to college and they have everything I needed.

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Tony
November 12th, 2019 Riverton, UT DETAILS
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Tons of items to choose from at very reasonable prices. My only gripe is you pretty much have to walk through the whole store to get out of there. Definitely a time eater and not real conducive to a quick in and out shopping trip.

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Irinna Danielson
November 12th, 2019 Riverton, UT DETAILS
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We live down the street from Ikea and it is our furniture store of choice when we need drawers, shelves, anything to help us organize our stuff. My kids rooms are filled with Ikea furniture. I love that the stuff is sturdy, it's affordable, and it looks modern, clean, and it's timeless. I've got stuff that is almost 15 years old that we still use in our toy room today. If you're looking to spice up a room or a space on a budget, Ikea is the best.

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Brittney Miskin
November 12th, 2019 Riverton, UT DETAILS
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Great place to go for all your basic furniture needs. If you don't mind putting some work in, Ikea is a great option for inexpensive home furnishings.

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Mike Humble
November 11th, 2019 Sandy, UT DETAILS
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I like IKEA. IKEA is a store for food, furniture, bedding, storage, and so much more!! IKEA even has a play part for kids if you do not to drag them along.

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Lily
November 11th, 2019 South Jordan, UT DETAILS
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It has so many wonderful choices. There is so many wonderful things there. Great place to shop for home goods.

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Kathryn Robinson
November 11th, 2019 Riverton, UT DETAILS
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IKEA has some great products, but finding them in the store can be challenging. I would shop at IKEA more often if the store was laid out better and it didn’t feel like such a maze. Also, it seems like there are never enough employees working so I end up waiting much longer than I anticipate. With all that...I will still go in when I need a picture frame or a hot chocolate frother because the products are just that good.

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JC
November 11th, 2019 Riverton, UT DETAILS
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IKEA is so amazing! It has a big space which keeps it pretty spread out so it’s not squished! The staff is awesome!

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Brittany Wilkinson
November 11th, 2019 Herriman, UT DETAILS
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When my kids were little, we purchased lots of items for their bedrooms from IKEA. The quality was decent and the prices were good. Most of those items are still in our home and have held up fairly well. Whenever I am shopping for furniture, I always check to see what IKEA has to offer. I love having an IKEA within 10 minutes of my home.

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Gprabhu
November 8th, 2019 Sugar Land, TX DETAILS
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Easy to use. Cheap. Light. Cost Effective

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Kim
November 8th, 2019 Somerset, MA DETAILS
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Fast and easy, lots of choices

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John W. Jones
November 8th, 2019 Baltimore, MD DETAILS
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Despite their reputation for cheap Swedish furniture, IKEA comes through when you need it the most, especially for simple quick furniture needs. If you just moved and need some furniture, IKEA isn't a bad choice.

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Jon Posey
November 7th, 2019 Riverton, UT DETAILS
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IKEA is a monster, you can easily get lost in that store. They have a good mix of stuff but for the most part their furniture is cheap.

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Eric Smith
November 7th, 2019 Riverton, UT DETAILS
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We have purchased a few desks and they have worked great. The instructions to put them together could be improved on though to be more clear.

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Alex Shirley
November 6th, 2019 Pleasant Grove, UT DETAILS
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Ikea is great. There products are sometimes not the best quality. But, you get what you pay for.

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AK
November 6th, 2019 Riverton, UT DETAILS
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There are a lot fun things at IKEA. I enjoy wandering the floors and looking at each department, especially the kid and organization items. My kids also love their play place! That said, the check out process is so frustrating! First, to get to the check out you have to walk through the entire store (even with the short cuts it feels like a waste of time). Then, the lines at the register go so slow. It just seems so inefficient how they have them set up. There've been multiple times that I've been in line to purchase things, but just couldn't wait in the long lines and had to abandon the purchase all together.

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Jasmine B
November 4th, 2019 Tallahassee, FL DETAILS
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I absolutely love IKEA! Their stores are always set up in such a stylish way and their furniture is always great for the price! I have many IKEA items at my college dorm, including a nice decorative, functional piece to hang pictures and papers on and a nice 3-piece organizational cabinet that holds my laundry, kitchen, and hair supplies. I also have a cute little desk organizer, some kitchen supplies, and these nice string lights that light up my room. I could spend hours at IKEA just looking at all their items. They have everything you could ever need! I also got a very nice smelling candle there that I use all the time. IKEA also has pretty good cinnamon rolls so after you’re done shopping you can get one for only a dollar! I always have fun at IKEA!

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Naecker
November 4th, 2019 Denver, CO

Bought some Christmas decorations from Ikea. Love their products and prices.

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Regina
October 31st, 2019 Lindon, UT DETAILS
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Ikea has the best home decor and kitchen supplies. They are so pretty and make your home more lively. Plus all for a good price.

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Adriana Diaz
October 30th, 2019 American Fork, UT DETAILS
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great selection for home decor , very affordable and convenient.

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Sue
October 30th, 2019 Fishers, IN DETAILS
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They have many styles and price ranges to pick from. They are very friendly and deliver on time.

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abby becht
October 25th, 2019 Pleasant Grove, UT DETAILS
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IKEA is one of the best stores to ever be put onto this earth. It is so fun to walk through this store because its awesome! Their products are also very very good.

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D
October 20th, 2019 DETAILS
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Well organized but it was hard to get help or ask questions about products due to no one being on the floor.

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Kevin Barber
October 20th, 2019 DETAILS
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Walking around the showroom floor is challenging, but getting your items in the self pick up area is easy.

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Andrey
October 20th, 2019 DETAILS
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Very good quality for a very affordable price. Stores are very neatly organized and online delivery is very affordable

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Larry Hawker
October 20th, 2019 DETAILS
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Value priced but you get what you pay for. I don't think their "put it together yourself" furniture is a good value. I doesn't last more than one move.

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Jason Chastain
October 20th, 2019 DETAILS
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The quality matches the price. If you want to pay 2/3 the price of another company, and get product that are 2/3 as good then shop IKEA.

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Craig Smith
October 20th, 2019 DETAILS
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Good customer service great value for the price. Easy asset to items

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Kl
October 20th, 2019 DETAILS
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Fun store, but quality of products vary. We have bought beds that look amazing and are great quality, but the I purchased chairs for my business that just fall apart. I do enjoy the atmosphere and shopping experience.

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Desi
October 18th, 2019 Pleasant Grove, UT DETAILS
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Ikea is a really cute and lovable furniture store! There's so many stuff and ideas that you can put in your home. I feel like this place is perfect for parents, there's a lot supplies for children and it's just a really fun place to look at too.

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Anonymous
October 15th, 2019 DETAILS
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Totally an IKEA family or at least my moms spare room in our home and my sons room is all ikea decked out love there solid wood products.

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Shauna Smith
October 15th, 2019 Austin, TX DETAILS
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Currently in the middle of a kitchen cabinet install. We have assembled these products before and we’re not intimidated by the donor yourself factor BUT... Note- you can NOT use the online design program via Apple/Mac. You will have to go into a store location to have an associate help you. They were very helpful but not 100% accurate and we came across details that were missed causing further trips back to the store to get correct components. Zero ability to call and speak to someone for assistance once purchased. Literally couldn’t get through to customer service at all after numerous tries at different times of the day. Worst automated customer service support I’ve ever experienced. Basically non existent. Would recommend getting quotes for second party to assemble if you can afford.

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Sam Stewart
October 15th, 2019 Saint George, UT DETAILS
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IKEA is a high quality discount home furnishing stores where you can find a wide variety of furniture for every possible taste.

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Cameron Clark
October 15th, 2019 Provo, UT DETAILS
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The quality is not high, but the price is unmatched. Best value for your money for college students!

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Elizabeth
October 14th, 2019 DETAILS
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We love them! Everything they have there is a quality material and the return policy cannot be beat.

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Filberto AndToni
October 14th, 2019 DETAILS
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It has always been positive. Both our teenage children have their rooms done completely with IKEA furniture and we have other rooms with IKEA pieces

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Ilya
October 14th, 2019 DETAILS
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It was decent and good and customer support was reliable

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Jennifer
October 14th, 2019 DETAILS
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Excellent products excellent service excellent layout

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Cindy Delgado
October 14th, 2019 DETAILS
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Very good, quality of the product is excellent. I've never had an issue with their products.

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Jen
October 14th, 2019 DETAILS
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Excellent customer service, great food in the food court and loved that they had daycare.